JSON twin: https://www.healthaidb.com/software/mend.json
Mend
Mend is a HIPAA-compliant telehealth and patient engagement platform focused on mental and behavioral health that provides self-scheduling, digital check-in, automated communications, payments, and group/individual virtual visits.
Mend digitizes the client journey for mental and behavioral health organizations with modules for 24/7 self-scheduling, appointment reminders, digital patient check-in and forms, measurement-based care, secure one-click telehealth (individual and group), automated patient payments, async messaging, EHR/PMS bi-directional integrations, and an AI assistant for scheduling and visit support. Pricing and packages are tailored to each organization.
unknown
2014
P1058
2025-09-07
commercial proprietary
Customized pricing per organization; request a demo/quote via vendor (contact vendor).
enterprise_quote
2014
product
1.0
{
"company_name": "Mend",
"company_url": "https://mend.com/",
"company_offices": [
"United States"
],
"company_founding": "2014",
"product_url": "https://mend.com/features/",
"categories": [
"clinical",
"patient-facing",
"administrative",
"telehealth",
"patient engagement",
"behavioral health"
],
"market_segment": [
"enterprise",
"smb",
"healthcare providers"
],
"links": [
"https://mend.com/",
"https://mend.com/features/",
"https://mend.com/pricing/",
"https://bestservice.mendfamily.com/hc/en-us",
"https://mend.com/about/",
"https://www.g2.com/products/mend/reviews",
"https://www.capterra.com/p/165634/Mend-App/reviews/",
"https://telehealthtechnology.org/vendor/mend-telehealth/"
],
"summary": "Mend is a HIPAA-compliant telehealth and patient engagement platform focused on mental and behavioral health that provides self-scheduling, digital check-in, automated communications, payments, and group/individual virtual visits.",
"description": "Mend digitizes the client journey for mental and behavioral health organizations with modules for 24/7 self-scheduling, appointment reminders, digital patient check-in and forms, measurement-based care, secure one-click telehealth (individual and group), automated patient payments, async messaging, EHR/PMS bi-directional integrations, and an AI assistant for scheduling and visit support. Pricing and packages are tailored to each organization.",
"target_users": [
"clinicians",
"behavioral health providers",
"administrative staff",
"care coordinators",
"patients"
],
"specialties": [
"mental health",
"behavioral health",
"telepsychiatry",
"addiction / substance use treatment",
"community behavioral health",
"group therapy"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Arabic"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Customized pricing per organization; request a demo/quote via vendor (contact vendor).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Tablet"
],
"features": [
"HIPAA-compliant telemedicine (one-to-one video)",
"HIPAA-compliant group video & group scheduling",
"Patient self-scheduling (in-person, virtual, phone)",
"Automated patient appointment reminders (SMS/email)",
"Digital patient check-in & digital intake forms",
"Automated patient payments",
"Patient messaging (secure HIPAA messaging)",
"Attendance Predictor (AI no-show/cancellation prediction)",
"Measurement-based care (outcome/assessment collection)",
"Seamless EHR/PMS integrations and auto-sync",
"File sharing, screen sharing and chat during visits"
],
"optional_modules": [
"Attendance Predictor (AI)",
"Automated Patient Payments",
"Measurement-Based Care"
],
"integrations": [
"Netsmart",
"Qualifacts",
"Streamline",
"NextGen",
"Welligent Continuum Cloud"
],
"data_standards": [
"HL7",
"SFTP"
],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2 Type II",
"42 CFR Part 2",
"HITRUST",
"NIST CSF",
"HITECH Act",
"E-Sign Act",
"COPPA",
"ADA WCAG 2.0",
"PCI",
"CAN-SPAM",
"TCPA"
],
"certifications": [
"SOC 2 Type II",
"HITRUST"
],
"security_features": [
"Encryption (in transit and at rest)",
"Audit logging",
"HIPAA-compliant architecture"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent management (cookie/consent controls)",
"Secure messaging"
],
"data_residency": "",
"customers": [],
"user_reviews": [
"Mend is extremely easy to use and I think it's an excellent tool to use for appointments! I absolutely have nothing bad to say about utilizing Mend.",
"Mend tech team wonderful at making changes and responsive to requests — overall a reliable telehealth solution.",
"The platform is user-friendly, offers robust appointment scheduling and reminders, and improved our patient engagement and no-show rates."
],
"ratings": [
"G2: 4.7/5",
"Capterra: 4.6/5",
"GetApp: 4.6/5"
],
"support_channels": [
"email",
"phone",
"knowledge_base",
"live_chat",
"ticketing",
"scheduled_demo"
],
"training_options": [
"documentation",
"knowledge_base",
"webinars",
"live_online_demos",
"onboarding_sessions"
],
"release_year": "2014",
"integration_partners": [
"Netsmart",
"Qualifacts",
"Streamline",
"NextGen",
"Welligent",
"AdvancedMD",
"Zoom",
"EHR/PMS (generic)",
"HL7",
"SFTP"
],
"id": "P1058",
"slug": "mend",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/mend.json"
}
}