JSON twin: https://www.healthaidb.com/software/medsender.json
Medsender
https://www.medsender.com/medsender-platform
Medsender is a HIPAA-compliant healthcare automation platform that unifies faxing, referral intake, and patient call handling using AI to automate charting, routing, and scheduling.
Medsender provides AI-powered fax and document processing, referral automation, and a 24/7 AI voice agent to extract data from incoming documents and calls, auto-create or update EMR charts, route referrals, and integrate with leading EHRs. The platform includes APIs, browser extensions, enterprise security (SOC2 Type II, end-to-end encryption) and expert-led onboarding and support.
yes
2015
Hosted on Google Cloud; specific region options not specified (contact vendor)
P1050
2025-09-07
commercial proprietary
Tiered subscription starting at: AI Fax Automation $299/month (pricing scales with fax volume), AI Referral Automation $549/month, AI Call Automation $2,249/month; free trial available for basic (non-AI) fax; contact vendor for volume/enterprise quotes.
subscription
product
1.0
{
"company_name": "Medsender",
"company_url": "https://www.medsender.com/",
"company_offices": [
"United States"
],
"company_founding": "2015",
"product_url": "https://www.medsender.com/medsender-platform",
"categories": [
"administrative",
"patient-facing",
"clinical",
"communications",
"interoperability",
"AI"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.medsender.com/",
"https://www.medsender.com/medsender-platform",
"https://www.medsender.com/medsender-solutions",
"https://www.medsender.com/integrations",
"https://www.medsender.com/medsender-platform-pricing",
"https://www.medsender.com/secure-medical-fax-features",
"https://www.medsender.com/about-us",
"https://www.medsender.com/case-studies",
"https://cloud.google.com/customers/medsender",
"https://www.medsender.com/secure-fax-reviews"
],
"summary": "Medsender is a HIPAA-compliant healthcare automation platform that unifies faxing, referral intake, and patient call handling using AI to automate charting, routing, and scheduling.",
"description": "Medsender provides AI-powered fax and document processing, referral automation, and a 24/7 AI voice agent to extract data from incoming documents and calls, auto-create or update EMR charts, route referrals, and integrate with leading EHRs. The platform includes APIs, browser extensions, enterprise security (SOC2 Type II, end-to-end encryption) and expert-led onboarding and support.",
"target_users": [
"administrative staff",
"reception/front desk",
"medical billers/coders",
"clinic managers",
"physicians/clinicians",
"nurses",
"IT/health IT teams",
"health system executives"
],
"specialties": [
"primary care",
"behavioral health",
"physical therapy",
"orthopedics",
"dermatology",
"oncology",
"neurology",
"aesthetics/plastics"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Tiered subscription starting at: AI Fax Automation $299/month (pricing scales with fax volume), AI Referral Automation $549/month, AI Call Automation $2,249/month; free trial available for basic (non-AI) fax; contact vendor for volume/enterprise quotes.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Chrome extension",
"iOS",
"Android"
],
"features": [
"AI Medical Assistant (unifies faxes, referrals, calls)",
"Secure send/receive/edit fax",
"Fax API for integration",
"AI document automation (OCR/data extraction)",
"AI referral processing (auto-create charts, schedule invites)",
"24/7 AI voice agent (MAIRA) for calls",
"Automated routing of faxes to patient charts",
"EMR/EHR synchronization and chart pre-fill",
"Automated intake and scheduling workflows",
"Centralized reporting and visibility",
"SFTP, Google Drive and SharePoint integrations",
"Direct Secure Messaging support",
"Enterprise-grade support (24/7) and uptime SLA",
"Role/centralized user management and session controls",
"Security monitoring, vulnerability testing and audits"
],
"optional_modules": [
"Fax API (enterprise)",
"Enterprise AI / AI data extraction at scale",
"MAIRA AI Voice Agent",
"Chrome extension"
],
"integrations": [
"Athenahealth",
"Elation",
"eClinicalWorks",
"NextGen",
"Practice Fusion",
"AdvancedMD",
"DrChrono",
"CareCloud",
"Brightree",
"ModMed (ModMed EMA)",
"Tebra",
"WebPT",
"Azalea Health",
"CareTracker",
"Qualifacts",
"Medics Cloud",
"Nymbl",
"Prognocis",
"SimplePractice",
"Onco (Onco EMR)"
],
"data_standards": [
"Direct"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2 Type II",
"HITECH"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"End-to-end encryption",
"256-bit SSL / TLS",
"2048-bit private keys",
"Identity & access management",
"Centralized user management / RBAC",
"Intrusion detection / firewall",
"DDoS protection",
"Session timeout and inactivity logout",
"Regular vulnerability testing and audits",
"Audit logs and activity monitoring"
],
"privacy_features": [
"BAA available",
"Privacy policies and staff training",
"Vendor BAAs enforced"
],
"data_residency": "Hosted on Google Cloud; specific region options not specified (contact vendor)",
"customers": [
"Ellenville",
"Michigan Neurology (michneuro)",
"PMC Regional Hospital",
"BAMF Health",
"Southwest Dermatology",
"CeQur",
"UBMD",
"Innovative Care",
"CORA Physical Therapy",
"Frontier Dermatology"
],
"user_reviews": [
"It is so simple and quick to upload, modify or sign documents in Medsender. The AI features are awesome!",
"Overwhelmingly positive. The platform is extremely user friendly, with robust features and excellent customer service.",
"We are extremely pleased with the technology and effectiveness of Medsender. We replaced multiple fax systems and streamlined workflows, reducing FTEs to sort documents.",
"Automates intake and routing so charts are pre-filled before visits — saved us hours each week.",
"24/7 call answering by the AI voice assistant means we no longer miss patient calls."
],
"ratings": [
"G2 – Medsender product page with user reviews (G2 reviews available)",
"Capterra – Medsender profile with verified user reviews (profile shows ~16 reviews)",
"TrustRadius – product profile (insufficient reviews for overall score)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"support portal",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online (demo)",
"onsite"
],
"release_year": "",
"integration_partners": [
"AthenaHealth",
"EMR / EHR systems (dozens of integrations)",
"Fax API"
],
"id": "P1050",
"slug": "medsender",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/medsender.json"
}
}