medicaldirector

JSON twin: https://www.healthaidb.com/software/medicaldirector.json

Company Name

MedicalDirector

Product URL

https://www.medicaldirector.com/products/clinical

Company URL

https://www.medicaldirector.com/

Categories

Summary

MedicalDirector is an Australian clinical and practice management software vendor whose Helix cloud EHR/practice-management product provides integrated appointments, billing, e-prescribing, telehealth and patient engagement for primary care and outpatient clinics.

Description

MedicalDirector Helix is a cloud-based electronic health record and practice management platform built on Microsoft Azure. It combines appointment scheduling, consult notes, patient timelines, automated billing/revenue-cycle tools, integrated telehealth, ePrescribing (AusDI/eRx), immunisation and My Health Record connectivity, recall/reminder tools, secure messaging and a marketplace of third-party integrations. Helix offers automatic updates, server-free hosting, role-based workflows and Australian-focused compliance and data residency.

Api Available

unknown

Certifications

Company Founding

1995

Company Offices

Compliance

Customers

Data Residency

On‑premises (practice-hosted) — typically Australia; Australian‑based hosting/support options

Data Standards

Deployment Model

Features

Id

P1025

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for subscription pricing; offers demos and free trial for Helix (book a demo/free trial on vendor site).

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Windows desktop clients; server-based installation (Windows Server) with SQL Server database (details per vendor documentation)

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "MedicalDirector",
  "company_url": "https://www.medicaldirector.com/",
  "company_offices": [
    "Australia",
    "United Kingdom"
  ],
  "company_founding": "1995",
  "product_url": "https://www.medicaldirector.com/products/clinical",
  "categories": [
    "clinical",
    "practice management",
    "electronic health records",
    "telehealth",
    "cloud-based"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.medicaldirector.com/",
    "https://www.medicaldirector.com/products/clinical",
    "https://www.medicaldirector.com/products/helix",
    "https://www.medicaldirector.com/products/pracsoft",
    "https://www.medicaldirector.com/contact",
    "https://www.medicaldirector.com/support",
    "https://www.medicaldirector.com/medicaldirector-30-years",
    "https://www.medicaldirector.com/press/telstra-health-partners-with-consultmed",
    "https://www.capterra.com/p/180706/Helix/",
    "https://www.pulseit.news/australian-digital-health/hcn-rebrands-as-medicaldirector/"
  ],
  "summary": "MedicalDirector is an Australian clinical and practice management software vendor whose Helix cloud EHR/practice-management product provides integrated appointments, billing, e-prescribing, telehealth and patient engagement for primary care and outpatient clinics.",
  "description": "MedicalDirector Helix is a cloud-based electronic health record and practice management platform built on Microsoft Azure. It combines appointment scheduling, consult notes, patient timelines, automated billing/revenue-cycle tools, integrated telehealth, ePrescribing (AusDI/eRx), immunisation and My Health Record connectivity, recall/reminder tools, secure messaging and a marketplace of third-party integrations. Helix offers automatic updates, server-free hosting, role-based workflows and Australian-focused compliance and data residency.",
  "target_users": [
    "general practitioners",
    "primary care clinicians",
    "specialist outpatient clinicians",
    "practice managers",
    "practice administrators",
    "nurses",
    "reception staff",
    "pharmacists (via ePrescribing integrations)"
  ],
  "specialties": [
    "general practice",
    "primary care",
    "ambulatory/specialist clinics",
    "day surgery/outpatient procedures"
  ],
  "regions_available": [
    "Australia",
    "New Zealand",
    "United Kingdom"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for subscription pricing; offers demos and free trial for Helix (book a demo/free trial on vendor site).",
  "license": "commercial proprietary",
  "deployment_model": [
    "on_prem",
    "server_based",
    "desktop"
  ],
  "os_platforms": [
    "Windows"
  ],
  "features": [
    "Electronic Health Record (EHR)",
    "Integrated telehealth",
    "ePrescribing / medication management",
    "Integration with Australian Immunisation Register (AIR)",
    "AusDI drug database access and monographs",
    "Appointment scheduling and recall management",
    "SMS appointment reminders and patient messaging",
    "Clinical templates and letter writer",
    "Care plan tool",
    "Integrated diagnostic device support (BP, ECG, spirometer, etc.)",
    "Practice reporting (Insight) and population health indicators",
    "Integration with practice management (Pracsoft)",
    "Clinical decision support / preventative health prompts",
    "Secure external messaging (HealthLink, Medical-Objects)",
    "Patient data migration with encryption",
    "Smart Scribe (AI-assisted clinical notes)"
  ],
  "optional_modules": [
    "Smart Scribe (AI assistant)",
    "eRx Script Exchange",
    "Insight / advanced reporting modules",
    "MyPractice mobile/patient portal app",
    "Marketplace partner add-ons (HealthLink, Medical-Objects, BPAC, etc.)"
  ],
  "integrations": [
    "Pracsoft (MedicalDirector practice management)",
    "HealthLink",
    "Medical-Objects",
    "eRx Script Exchange",
    "National Cancer Screening Register",
    "AusDI (drug database)",
    "Healthshare",
    "BPAC",
    "UHG",
    "Consultmed (eReferral)",
    "Third‑party apps via Marketplace (e.g., Heidi Health, Scribe Health)"
  ],
  "data_standards": [
    "Medicare Web Services",
    "HL7 v2",
    "Australian Immunisation Register (AIR) interfaces"
  ],
  "api_available": "unknown",
  "system_requirements": "Windows desktop clients; server-based installation (Windows Server) with SQL Server database (details per vendor documentation)",
  "compliance": [
    "Medicare Web Services compatibility",
    "RACGP accreditation support"
  ],
  "certifications": [],
  "security_features": [
    "Encryption (data migration and storage/transit)",
    "Password security / strengthened password policies",
    "Audit logging"
  ],
  "privacy_features": [
    "Encrypted data migration",
    "Patient communication controls (email/SMS via integrated apps)"
  ],
  "data_residency": "On‑premises (practice-hosted) — typically Australia; Australian‑based hosting/support options",
  "customers": [
    "Bondi Junction 7-Day Medical Centre"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "phone",
    "livechat",
    "online_help/documentation",
    "support_ticketing",
    "training",
    "statuspage/community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online_training",
    "on-site_training",
    "knowledge_base"
  ],
  "release_year": "",
  "integration_partners": [
    "Pracsoft",
    "eRx Script Exchange",
    "HealthLink",
    "Healthshare",
    "UHG",
    "BPAC",
    "National Cancer Screening Register",
    "Medical Object",
    "AusDI",
    "MyPractice (Medinet)"
  ],
  "id": "P1025",
  "slug": "medicaldirector",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/medicaldirector.json"
  }
}