MedEpay

JSON twin: https://www.healthaidb.com/software/medepay.json

Company Name

Elavon

Product URL

https://www.elavon.com/industries/healthcare/medical-specialty-practices.html

Company URL

https://www.elavon.com

Categories

• billing
• patient Financial Services
• Patient Billing And Collection
• Pre-service Payments And Patient Financing

Summary

MedEpay is a healthcare-focused payment and billing solution that streamlines patient transactions and integrates seamlessly with existing revenue cycle workflows.

Description

MedEpay offers a comprehensive suite of payment acceptance channels, including online payments, IVR, patient portals, text or email prompts, contactless payments, and mobile wallets. It supports payment plans, stores payment methods securely, automates posting to patient ledgers, sends statements and reminders, and provides tools for reconciliation and reporting. The platform integrates into existing revenue cycle and billing workflows to reduce manual reconciliation, improve patient payment experience, and accelerate collections.

Api Available

yes

Certifications

• SOC 2 Type II
• ISO/IEC 27001
• PCI DSS attested compliance

Company Founding

1991

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Italy
• Spain
• Netherlands
• Australia
• Japan

Compliance

• HIPAA
• PCI DSS
• SOC 2
• GDPR
• CCPA

Customers

Data Residency

Multiple hosted regions (US, EU, Canada, Australia); selectable region options for accounts/businesses

Data Standards

• PCI DSS
• TLS/HTTPS
• ISO/IEC 27001

Deployment Model

• SaaS

Features

• Patient payment portal
• Online bill payment
• Provider-facing payment acceptance
• Support for card-on-file and auto-pay processes
• Integration with Epic, Cerner, MEDITECH, Allscripts, NextGen, and more
• Multi-account and multi-location payment processing
• Automated payment posting and reconciliation
• Advanced data security with P2PE validation
• PCI-DSS compliance

Id

SW1269

Integration Partners

• Sage
• QuickBooks
• Stripe
• PayPal
• Square
• Amazon Pay
• Apple Pay
• Google Pay
• ACH
• Wire Transfer
• Venmo
• GoDaddy Payments
• Cybersource
• Shift4
• PayPal Here

Integrations

• Epic
• Cerner
• MEDITECH
• Allscripts
• NextGen
• U.S. Bancorp
• Stripe
• Opayo
• Elavon Payment Gateway
• Elavon Cloud Payments Interface
• Elavon Payment Gateway - Hosted PCI
• Elavon Payment Gateway - Release Notes
• Elavon Payment Gateway - Status Page
• Elavon Payment Gateway - Integrations
• Elavon Payment Gateway - Developer Portal

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Urdu
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Payment plan automation
• Flexible payment plans
• Scheduled payments

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available for eligible customers
• Data minimization and customer data controls
• Customer data deletion controls
• Privacy controls to support GDPR/CCPA requests

Product Code

SW1269

Product Name

MedEpay

Ratings

• 4.2 out of 5 stars, 48 reviews, G2
• 5.0 out of 5 stars, 30 reviews, Capterra

Regions Available

• United States
• Canada
• Europe
• Asia
• Australia
• South America
• Africa
• Middle East
• India
• China
• Japan
• South Korea
• Singapore
• Malaysia
• Thailand
• Indonesia
• Philippines
• Vietnam
• Pakistan
• Bangladesh
• Sri Lanka

Related Urls

• https://elion.health/products/elavon-medepay

Release Year

1991

Security Features

• Encryption in transit (TLS) and at rest
• Tokenization of card data
• Role-based access controls (RBAC)
• SSO / SAML support
• Audit logs and activity history

Specialties

• Radiology
• Cardiology
• Orthopedics
• Dermatology
• Pediatrics
• Neurology
• Oncology
• Gastroenterology
• Pulmonology
• Urology
• Obstetrics And Gynecology
• Psychiatry
• Emergency Medicine
• Anesthesiology
• Pathology
• Family Medicine
• Internal Medicine
• General Surgery
• Plastic Surgery
• Ent

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• As a payment gateway it works, expensive but it works. For the backend compliance, to say it's difficult to use is an understatement. But in summary for the experience with Elavon is that their support will threaten you over a live chat rather than provide you with the information needed or help you in any meaningful way.
• It seemed fairly simple to use and could get good details. The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.
• I like the security and ease of use the best for myvirtualmerchant.
• The ease of navigations is definitely my favourite with Sagepay. Everything does what it says on the tin. I personally use this for taking payments, and that has never been easier.
• Easy to view failed and successful transactions, see transaction details including fraud risks. Intuitive and simple to use and set rulebases.
• Its pretty simple to use not really complicated. Step to step process. If you don't understand something you can easy figure out the solution on your own.
• Sage payment solutions are easy to use when taking payments from a client for either of our services. A quick log in and your on the page you need.
• I love how easy it is for my customers to use versus going through other programs to pay for items. Since i got my GoDaddy site the setup was zero hassle compared to other site hosts ive tried using in the past.
• Nothing to dislike from what I've seen so far.
• I like PayPal Here because with it you can accept different payment with different type of modes for example like debit, credit card and much more not just that it is easy to use application that can be used for business as well it can be used by an individual as well.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "MedEpay",
  "company_name": "Elavon",
  "product_url": "https://www.elavon.com/industries/healthcare/medical-specialty-practices.html",
  "company_url": "https://www.elavon.com",
  "related_urls": [
    "https://elion.health/products/elavon-medepay"
  ],
  "product_code": "SW1269",
  "summary": "MedEpay is a healthcare-focused payment and billing solution that streamlines patient transactions and integrates seamlessly with existing revenue cycle workflows.",
  "description": "MedEpay offers a comprehensive suite of payment acceptance channels, including online payments, IVR, patient portals, text or email prompts, contactless payments, and mobile wallets. It supports payment plans, stores payment methods securely, automates posting to patient ledgers, sends statements and reminders, and provides tools for reconciliation and reporting. The platform integrates into existing revenue cycle and billing workflows to reduce manual reconciliation, improve patient payment experience, and accelerate collections.",
  "categories": [
    "billing",
    "patient Financial Services",
    "Patient Billing And Collection",
    "Pre-service Payments And Patient Financing"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Radiology",
    "Cardiology",
    "Orthopedics",
    "Dermatology",
    "Pediatrics",
    "Neurology",
    "Oncology",
    "Gastroenterology",
    "Pulmonology",
    "Urology",
    "Obstetrics And Gynecology",
    "Psychiatry",
    "Emergency Medicine",
    "Anesthesiology",
    "Pathology",
    "Family Medicine",
    "Internal Medicine",
    "General Surgery",
    "Plastic Surgery",
    "Ent"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Europe",
    "Asia",
    "Australia",
    "South America",
    "Africa",
    "Middle East",
    "India",
    "China",
    "Japan",
    "South Korea",
    "Singapore",
    "Malaysia",
    "Thailand",
    "Indonesia",
    "Philippines",
    "Vietnam",
    "Pakistan",
    "Bangladesh",
    "Sri Lanka"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Australia",
    "Japan"
  ],
  "company_founding": "1991",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Patient payment portal",
    "Online bill payment",
    "Provider-facing payment acceptance",
    "Support for card-on-file and auto-pay processes",
    "Integration with Epic, Cerner, MEDITECH, Allscripts, NextGen, and more",
    "Multi-account and multi-location payment processing",
    "Automated payment posting and reconciliation",
    "Advanced data security with P2PE validation",
    "PCI-DSS compliance"
  ],
  "optional_modules": [
    "Payment plan automation",
    "Flexible payment plans",
    "Scheduled payments"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "MEDITECH",
    "Allscripts",
    "NextGen",
    "U.S. Bancorp",
    "Stripe",
    "Opayo",
    "Elavon Payment Gateway",
    "Elavon Cloud Payments Interface",
    "Elavon Payment Gateway - Hosted PCI",
    "Elavon Payment Gateway - Release Notes",
    "Elavon Payment Gateway - Status Page",
    "Elavon Payment Gateway - Integrations",
    "Elavon Payment Gateway - Developer Portal"
  ],
  "data_standards": [
    "PCI DSS",
    "TLS/HTTPS",
    "ISO/IEC 27001"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "PCI DSS",
    "SOC 2",
    "GDPR",
    "CCPA"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO/IEC 27001",
    "PCI DSS attested compliance"
  ],
  "security_features": [
    "Encryption in transit (TLS) and at rest",
    "Tokenization of card data",
    "Role-based access controls (RBAC)",
    "SSO / SAML support",
    "Audit logs and activity history"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available for eligible customers",
    "Data minimization and customer data controls",
    "Customer data deletion controls",
    "Privacy controls to support GDPR/CCPA requests"
  ],
  "data_residency": "Multiple hosted regions (US, EU, Canada, Australia); selectable region options for accounts/businesses",
  "customers": [],
  "user_reviews": [
    "As a payment gateway it works, expensive but it works. For the backend compliance, to say it's difficult to use is an understatement. But in summary for the experience with Elavon is that their support will threaten you over a live chat rather than provide you with the information needed or help you in any meaningful way.",
    "It seemed fairly simple to use and could get good details. The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.",
    "I like the security and ease of use the best for myvirtualmerchant.",
    "The ease of navigations is definitely my favourite with Sagepay. Everything does what it says on the tin. I personally use this for taking payments, and that has never been easier.",
    "Easy to view failed and successful transactions, see transaction details including fraud risks. Intuitive and simple to use and set rulebases.",
    "Its pretty simple to use not really complicated. Step to step process. If you don't understand something you can easy figure out the solution on your own.",
    "Sage payment solutions are easy to use when taking payments from a client for either of our services. A quick log in and your on the page you need.",
    "I love how easy it is for my customers to use versus going through other programs to pay for items. Since i got my GoDaddy site the setup was zero hassle compared to other site hosts ive tried using in the past.",
    "Nothing to dislike from what I've seen so far.",
    "I like PayPal Here because with it you can accept different payment with different type of modes for example like debit, credit card and much more not just that it is easy to use application that can be used for business as well it can be used by an individual as well."
  ],
  "ratings": [
    "4.2 out of 5 stars, 48 reviews, G2",
    "5.0 out of 5 stars, 30 reviews, Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "1991",
  "integration_partners": [
    "Sage",
    "QuickBooks",
    "Stripe",
    "PayPal",
    "Square",
    "Amazon Pay",
    "Apple Pay",
    "Google Pay",
    "ACH",
    "Wire Transfer",
    "Venmo",
    "GoDaddy Payments",
    "Cybersource",
    "Shift4",
    "PayPal Here"
  ],
  "id": "SW1269",
  "slug": "medepay",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/medepay.json"
  }
}