Medallia Experience Cloud

JSON twin: https://www.healthaidb.com/software/medallia-experience-cloud.json

Company Name

Medallia

Product URL

https://www.medallia.com/platform/

Company URL

https://www.medallia.com

Categories

• patient Experience & Engagement
• human Resources
• ai Clinical Documentation Integrity
• health Data Analytics
• data Integration
• patient Feedback
• Experience Management
• Customer Experience
• Employee Experience
• Healthcare Experience
• Patient Experience
• Digital Experience
• Ai & Analytics
• Feedback Management
• Operational Insights

Summary

Medallia Experience Cloud is a comprehensive experience management platform that captures and analyzes feedback across various channels to enhance customer and employee experiences.

Description

Medallia Experience Cloud is a SaaS platform that collects experience signals from interactions including voice, video, digital, IoT, social media, and corporate messaging tools. It utilizes AI and machine learning to provide predictive insights, enabling organizations to improve customer and employee experiences, reduce churn, and drive revenue-impacting business decisions.

Api Available

yes

Certifications

• HITRUST CSF
• ISO 27001
• ISO 27017
• ISO 27018
• ISO 27701
• SOC 2 Type II
• EU-U.S. Privacy Shield
• Swiss-U.S. Privacy Shield

Company Founding

2001

Company Offices

• United States
• United Kingdom
• Germany
• France
• Australia
• Japan
• India
• Brazil
• South Africa
• Mexico

Compliance

• HIPAA
• GDPR
• CCPA
• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018
• ISO 27701
• HITRUST CSF
• EU-U.S. Privacy Shield
• Swiss-U.S. Privacy Shield

Customers

• Coppel
• Medallia

Data Residency

Multiple data centers across various geographic locations

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Comprehensive feedback capture
• Role-based reporting
• AI & analytics
• Experience orchestration
• Personalized messaging
• Digital experience analytics
• Experience management
• Employee listening
• Employee activation
• Agile research
• Video feedback
• Mindful
• Ideas
• Sense360

Id

SW1750

Integration Partners

• SurveyMonkey

Integrations

• Zendesk Chat
• Salesforce
• SFTP
• S3
• Zendesk APIs

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Japanese
• Chinese
• Korean
• Hindi
• Arabic
• Russian
• Turkish
• Polish
• Czech

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Medallia Digital Feedback
• Medallia Agile Research
• Medallia Video
• Medallia Experience Orchestration
• Medallia Ideas
• Voci
• Sense360

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Data deletion tools and processes
• Data export tools and processes
• Data modification tools and processes
• Personal data retention policy
• Data access controls
• Data residency options

Product Code

SW1750

Product Name

Medallia Experience Cloud

Ratings

• 4.5 out of 5 (Capterra)
• 4.5 out of 5 (G2)

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• Japan
• India
• Brazil
• South Africa
• Mexico
• China
• South Korea
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland

Related Urls

• https://elion.health/products/medallia

Release Year

2001

Security Features

• Encryption at rest and in transit
• Role-based access control
• Single Sign-On (SSO)
• Two-factor authentication (TOTP)
• Audit logs
• Data masking
• Bring Your Own Key (BYOK) field-level data encryption
• IP allowlisting

Specialties

• Healthcare
• Customer Experience
• Employee Experience
• Patient Experience
• Digital Experience
• Ai & Analytics
• Data Integration
• Feedback Management
• Operational Insights

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• employees
• customers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you're a large corporation it's a mistake not to use this service
• The software is very intuitive, and the surveys are very 'clean' and easy to navigate.
• The user interface is also modern and information is mostly easy to find.
• I love using Medallia cloud surveys. It lets me see what customers have to say about my crew and myself.
• Medallia is very intuitive and easy to use. Their team are supportive and strive to work with our business to continually improve all elements of our customers experience.
• Medallia allows you to obtain actionable insights that helps your business create the experiences that you want your customers to have. We all want feedback, but data can easily turn into analysis paralysis. Medallia takes that feedback and makes it digestible so you can do something about it.
• Medallia's ability to listen to our problems and help innovate new solutions alone is worth the investment. This ability complements the state-of-the-art software package Medallia provides for our organization.
• Medallia is a fantastic partner, fantastic tool. The clarity of the tool makes it accessible to anyone of any level. The fact that Medallia are our CX partner, not just a platform provider, is invaluable.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Medallia Experience Cloud",
  "company_name": "Medallia",
  "product_url": "https://www.medallia.com/platform/",
  "company_url": "https://www.medallia.com",
  "related_urls": [
    "https://elion.health/products/medallia"
  ],
  "product_code": "SW1750",
  "summary": "Medallia Experience Cloud is a comprehensive experience management platform that captures and analyzes feedback across various channels to enhance customer and employee experiences.",
  "description": "Medallia Experience Cloud is a SaaS platform that collects experience signals from interactions including voice, video, digital, IoT, social media, and corporate messaging tools. It utilizes AI and machine learning to provide predictive insights, enabling organizations to improve customer and employee experiences, reduce churn, and drive revenue-impacting business decisions.",
  "categories": [
    "patient Experience & Engagement",
    "human Resources",
    "ai Clinical Documentation Integrity",
    "health Data Analytics",
    "data Integration",
    "patient Feedback",
    "health Data Analytics",
    "Experience Management",
    "Customer Experience",
    "Employee Experience",
    "Healthcare Experience",
    "Patient Experience",
    "Digital Experience",
    "Ai & Analytics",
    "Data Integration",
    "Feedback Management",
    "Operational Insights"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "employees",
    "customers"
  ],
  "specialties": [
    "Healthcare",
    "Customer Experience",
    "Employee Experience",
    "Patient Experience",
    "Digital Experience",
    "Ai & Analytics",
    "Data Integration",
    "Feedback Management",
    "Operational Insights"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "Japan",
    "India",
    "Brazil",
    "South Africa",
    "Mexico",
    "China",
    "South Korea",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Japanese",
    "Chinese",
    "Korean",
    "Hindi",
    "Arabic",
    "Russian",
    "Turkish",
    "Polish",
    "Czech"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "Japan",
    "India",
    "Brazil",
    "South Africa",
    "Mexico"
  ],
  "company_founding": "2001",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Comprehensive feedback capture",
    "Role-based reporting",
    "AI & analytics",
    "Experience orchestration",
    "Personalized messaging",
    "Digital experience analytics",
    "Experience management",
    "Employee listening",
    "Employee activation",
    "Agile research",
    "Video feedback",
    "Mindful",
    "Ideas",
    "Sense360"
  ],
  "optional_modules": [
    "Medallia Digital Feedback",
    "Medallia Agile Research",
    "Medallia Video",
    "Medallia Experience Orchestration",
    "Medallia Ideas",
    "Voci",
    "Sense360"
  ],
  "integrations": [
    "Zendesk Chat",
    "Salesforce",
    "SFTP",
    "S3",
    "Zendesk APIs"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "CCPA",
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "ISO 27701",
    "HITRUST CSF",
    "EU-U.S. Privacy Shield",
    "Swiss-U.S. Privacy Shield"
  ],
  "certifications": [
    "HITRUST CSF",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "ISO 27701",
    "SOC 2 Type II",
    "EU-U.S. Privacy Shield",
    "Swiss-U.S. Privacy Shield"
  ],
  "security_features": [
    "Encryption at rest and in transit",
    "Role-based access control",
    "Single Sign-On (SSO)",
    "Two-factor authentication (TOTP)",
    "Audit logs",
    "Data masking",
    "Bring Your Own Key (BYOK) field-level data encryption",
    "IP allowlisting"
  ],
  "privacy_features": [
    "Data deletion tools and processes",
    "Data export tools and processes",
    "Data modification tools and processes",
    "Personal data retention policy",
    "Data access controls",
    "Data residency options"
  ],
  "data_residency": "Multiple data centers across various geographic locations",
  "customers": [
    "Coppel",
    "Medallia"
  ],
  "user_reviews": [
    "Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you're a large corporation it's a mistake not to use this service",
    "The software is very intuitive, and the surveys are very 'clean' and easy to navigate.",
    "The user interface is also modern and information is mostly easy to find.",
    "I love using Medallia cloud surveys. It lets me see what customers have to say about my crew and myself.",
    "Medallia is very intuitive and easy to use. Their team are supportive and strive to work with our business to continually improve all elements of our customers experience.",
    "Medallia allows you to obtain actionable insights that helps your business create the experiences that you want your customers to have. We all want feedback, but data can easily turn into analysis paralysis. Medallia takes that feedback and makes it digestible so you can do something about it.",
    "Medallia's ability to listen to our problems and help innovate new solutions alone is worth the investment. This ability complements the state-of-the-art software package Medallia provides for our organization.",
    "Medallia is a fantastic partner, fantastic tool. The clarity of the tool makes it accessible to anyone of any level. The fact that Medallia are our CX partner, not just a platform provider, is invaluable."
  ],
  "ratings": [
    "4.5 out of 5 (Capterra)",
    "4.5 out of 5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2001",
  "integration_partners": [
    "SurveyMonkey"
  ],
  "id": "SW1750",
  "slug": "medallia-experience-cloud",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/medallia-experience-cloud.json"
  }
}