JSON twin: https://www.healthaidb.com/software/mdlive-telehealth-video.json
MD Live
MDLIVE Telehealth Video is a U.S.-focused telehealth service providing on-demand and scheduled video/phone visits with board‑certified physicians, licensed therapists, psychiatrists and dermatologists for non‑emergency care.
Cloud-based virtual care platform offering urgent care, primary care, behavioral health (therapy and psychiatry), and dermatology via secure video or phone; integrates with employer and payer benefits, mobile apps, and a national network of state‑licensed providers; supports appointment scheduling, patient profiles, e‑treatment flows, and prescription delivery when clinically appropriate.
yes
2009
US-hosted / US-only
P0998
2025-09-07
commercial/proprietary
Consumer pricing shown per visit varies by service and insurance: Urgent care $0–$89; Primary care $0+; Therapy initial $0–$179, follow-ups ~$140; Psychiatry initial $0–$299, follow-ups ~$159. Mobile app free. Employer/payer integrations and enterprise contracts: contact vendor.
enterprise_quote
2009
product
1.0
{
"company_name": "MD Live",
"company_url": "https://www.mdlive.com",
"company_offices": [
"United States"
],
"company_founding": "2009",
"product_url": "https://www.mdlive.com/home",
"categories": [
"clinical",
"patient-facing",
"telehealth",
"virtual care",
"behavioral health",
"dermatology",
"primary care",
"urgent care"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"links": [
"https://www.mdlive.com/home",
"https://www.mdlive.com/about-us",
"https://www.mdlive.com/privacy-policy",
"https://apps.apple.com/us/app/mdlive/id839671393",
"https://play.google.com/store/apps/details?id=com.mdlive.mobile",
"https://elion.health/products/mdlive-telehealth-video",
"https://www.evernorth.com/articles/evernorth-completes-acquisition-mdlive",
"https://www.g2.com/products/mdlive/reviews",
"https://www.capterra.com/p/137420/MDLive/"
],
"summary": "MDLIVE Telehealth Video is a U.S.-focused telehealth service providing on-demand and scheduled video/phone visits with board‑certified physicians, licensed therapists, psychiatrists and dermatologists for non‑emergency care.",
"description": "Cloud-based virtual care platform offering urgent care, primary care, behavioral health (therapy and psychiatry), and dermatology via secure video or phone; integrates with employer and payer benefits, mobile apps, and a national network of state‑licensed providers; supports appointment scheduling, patient profiles, e‑treatment flows, and prescription delivery when clinically appropriate.",
"target_users": [
"patients",
"primary care physicians",
"physicians (urgent care)",
"psychiatrists",
"licensed therapists",
"dermatologists",
"health system administrators",
"employers / benefits managers",
"payers"
],
"specialties": [
"urgent care",
"primary care",
"behavioral health (therapy)",
"psychiatry",
"dermatology/teledermatology",
"pediatrics (telephonic/video for minors where supported)"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Consumer pricing shown per visit varies by service and insurance: Urgent care $0–$89; Primary care $0+; Therapy initial $0–$179, follow-ups ~$140; Psychiatry initial $0–$299, follow-ups ~$159. Mobile app free. Employer/payer integrations and enterprise contracts: contact vendor.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Secure video visits",
"Phone visits (audio-only)",
"On-demand urgent care",
"Scheduled primary care visits",
"Behavioral health: therapy and psychiatry",
"Dermatology (photo upload/asynchronous workflows)",
"Prescription prescribing and refills",
"Patient account creation and scheduling",
"Provider profiles and selection",
"Insurance verification and copay display",
"Patient messaging / visit follow-up",
"Triage and e‑treatment (asynchronous workflows via Bright.md integration)"
],
"optional_modules": [
"Asynchronous care/triage (Bright.md)",
"Employer/health-plan benefit integration",
"White‑label/enterprise deployment (partner offerings)"
],
"integrations": [
"Epic",
"Cerner",
"Meditech",
"Bright.md",
"Evernorth / Cigna group benefits",
"Major commercial payers (examples on site: Cigna, Humana, Aetna, BlueCross BlueShield)"
],
"data_standards": [
"HL7 v2",
"FHIR"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITECH",
"American Telemedicine Association accreditation",
"NCQA certifications"
],
"certifications": [
"American Telemedicine Association (accreditation)",
"NCQA (two certifications noted)"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access controls (RBAC)",
"SSO/SAML support",
"Audit logging",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Privacy policy and consumer data notices",
"Cookie consent and opt-out controls"
],
"data_residency": "US-hosted / US-only",
"customers": [
"Cigna / Evernorth",
"Express Scripts",
"New Seasons Market",
"UT Southwestern (referenced as using MDLIVE)",
"University of Texas (mentions access via benefits)",
"Health plans (unnamed payer customers)",
"Self-insured employers (unnamed employer customers)"
],
"user_reviews": [
"Can be very convenient and fast for simple issues — got an appointment quickly and a helpful provider.",
"Long wait times and cancellations; appointment scheduled then cancelled without notice.",
"Technical issues and buggy app experience made it hard to connect to a visit.",
"Helpful for mental health — lots of therapists and easy booking for counseling.",
"Problems obtaining prescriptions and poor coordination with local providers reported by some users.",
"Customer service experiences mixed — some praised support, many reported frustration."
],
"ratings": [
"Trustpilot ~1.7/5 (large number of reviews reporting poor experiences)",
"CNET 4.6/5 (consumer review summary)",
"ChoosingTherapy 4/5 (service review)"
],
"support_channels": [
"phone",
"email",
"sales",
"online contact form",
"24x7 (clinical availability for urgent care)"
],
"training_options": [
"documentation",
"webinars",
"live_online (implementation/onboarding)",
"onsite (enterprise implementation support)"
],
"release_year": "2009",
"integration_partners": [
"Cigna / Evernorth",
"Express Scripts",
"Microsoft Azure (customer case study / tech)",
"Health plans (multiple payer integrations)",
"Employer benefit platforms (various integrations)"
],
"id": "P0998",
"slug": "mdlive-telehealth-video",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/mdlive-telehealth-video.json"
}
}