MDLIVE Telehealth Video

JSON twin: https://www.healthaidb.com/software/mdlive-telehealth-video.json

Company Name

MDLIVE

Product URL

https://www.mdlive.com/landing/mdtelehealth/

Company URL

https://www.mdlive.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• telehealth
• behavioral Health
• urgent Care
• primary Care
• Clinical
• Administrative
• Diagnostic
• Mental Health
• Dermatology

Summary

MDLIVE Telehealth Video offers 24/7 access to board-certified doctors and mental health professionals via phone or video consultations, providing convenient and affordable healthcare services for non-emergency medical conditions and mental health support.

Description

MDLIVE Telehealth Video is a telehealth service that connects patients with board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists through phone or video consultations. It offers urgent care, primary care, mental health services, and dermatology services, all accessible 24/7. The platform is HIPAA-compliant, ensuring secure and private consultations. MDLIVE is available in all 50 states and Puerto Rico, with doctors licensed in the state where the patient is located during the visit. The service is accessible via a web portal and mobile app, supporting both iOS and Android devices. MDLIVE accepts most major credit and debit cards for payment, and the cost of consultations varies depending on the patient's insurance coverage and the type of service required. The company was founded in 2009 and is headquartered in Miramar, Florida.

Api Available

unknown

Certifications

• HIPAA
• SOC 2
• ISO 27001
• FedRamp
• CSA Star Level 1

Company Founding

2009

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• SOC 2
• ISO 27001
• FedRamp
• CSA Star Level 1
• Section 508 of the Rehabilitation Act

Customers

• MDLIVE partners with national and large regional health plans and employers to offer virtual medical, dermatology, and behavioral health services to more than 40 million members nationwide.

Data Residency

US-only

Data Standards

• HL7
• FHIR
• DICOM

Deployment Model

• SaaS

Features

• HIPAA-compliant video consultations
• End-to-end encryption for secure communications
• Integration with electronic health records (EHRs)
• Mobile and web access for patients and providers
• Real-time video and audio interactions
• Patient portal for appointment scheduling and medical records access
• Provider portal for patient management and consultation scheduling
• Multi-device support for consultations
• Secure messaging between patients and providers
• Automated appointment reminders and notifications
• Prescription management and e-prescribing
• Behavioral health services
• 24/7 access to healthcare professionals
• Integration with health plans and health systems
• Compliance with Section 508 of the Rehabilitation Act for accessibility
• Support for assistive technologies like screen readers and magnifiers
• Regular testing with tools like W3C HTML Validator and WAVE by WebAIM
• Data storage and transmission in compliance with HIPAA and GDPR
• Secure data storage solutions adhering to HIPAA and GDPR compliance guidelines

Id

SW1745

Integration Partners

• athenahealth
• Epic Systems

Integrations

• Epic
• athenahealth
• Walgreens
• health plans
• health systems

Languages Supported

• English
• Spanish

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• Behavioral health services
• Prescription management and e-prescribing

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Consultation costs vary based on insurance coverage and service type; some services may be covered at no cost to the patient. For uninsured patients, costs are comparable to typical copays. Contact MDLIVE for specific pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA)
• Consent management
• Anonymization
• Data minimization

Product Code

SW1745

Product Name

MDLIVE Telehealth Video

Ratings

• 4.5 out of 5 based on 2 reviews on Capterra

Regions Available

• United States
• Puerto Rico

Related Urls

• https://elion.health/products/mdlive-telehealth-video

Release Year

2013

Security Features

• End-to-end encryption
• Role-based access control (RBAC)
• Single sign-on (SSO)
• Audit logs
• Two-factor authentication (2FA)
• Data loss prevention (DLP)

Specialties

• Urgent Care
• Primary Care
• Mental Health
• Dermatology
• Behavioral Health

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

2.0 GHz dual-core CPU, 2 GB RAM, webcam with at least 2 megapixels, microphone, high-speed internet with 1MB download and 300kbps upload speed

Target Users

• Clinicians
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• MDLIVE is a game changer—especially with COVID. I almost never go into the doctor’s office now.
• I LOVE MD Live! It has changed my life. I have a large family, so the ability to have swimmer’s ear or poison ivy diagnosed online without finding a babysitter and spending the day in the doctor’s office is a godsend.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "MDLIVE Telehealth Video",
  "company_name": "MDLIVE",
  "product_url": "https://www.mdlive.com/landing/mdtelehealth/",
  "company_url": "https://www.mdlive.com",
  "related_urls": [
    "https://elion.health/products/mdlive-telehealth-video"
  ],
  "product_code": "SW1745",
  "summary": "MDLIVE Telehealth Video offers 24/7 access to board-certified doctors and mental health professionals via phone or video consultations, providing convenient and affordable healthcare services for non-emergency medical conditions and mental health support.",
  "description": "MDLIVE Telehealth Video is a telehealth service that connects patients with board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists through phone or video consultations. It offers urgent care, primary care, mental health services, and dermatology services, all accessible 24/7. The platform is HIPAA-compliant, ensuring secure and private consultations. MDLIVE is available in all 50 states and Puerto Rico, with doctors licensed in the state where the patient is located during the visit. The service is accessible via a web portal and mobile app, supporting both iOS and Android devices. MDLIVE accepts most major credit and debit cards for payment, and the cost of consultations varies depending on the patient's insurance coverage and the type of service required. The company was founded in 2009 and is headquartered in Miramar, Florida.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "telehealth",
    "behavioral Health",
    "urgent Care",
    "primary Care",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Telehealth",
    "Mental Health",
    "Urgent Care",
    "Primary Care",
    "Dermatology",
    "Behavioral Health"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "Urgent Care",
    "Primary Care",
    "Mental Health",
    "Dermatology",
    "Behavioral Health"
  ],
  "regions_available": [
    "United States",
    "Puerto Rico"
  ],
  "languages_supported": [
    "English",
    "Spanish"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Consultation costs vary based on insurance coverage and service type; some services may be covered at no cost to the patient. For uninsured patients, costs are comparable to typical copays. Contact MDLIVE for specific pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2009",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "HIPAA-compliant video consultations",
    "End-to-end encryption for secure communications",
    "Integration with electronic health records (EHRs)",
    "Mobile and web access for patients and providers",
    "Real-time video and audio interactions",
    "Patient portal for appointment scheduling and medical records access",
    "Provider portal for patient management and consultation scheduling",
    "Multi-device support for consultations",
    "Secure messaging between patients and providers",
    "Automated appointment reminders and notifications",
    "Prescription management and e-prescribing",
    "Behavioral health services",
    "24/7 access to healthcare professionals",
    "Integration with health plans and health systems",
    "Compliance with Section 508 of the Rehabilitation Act for accessibility",
    "Support for assistive technologies like screen readers and magnifiers",
    "Regular testing with tools like W3C HTML Validator and WAVE by WebAIM",
    "Data storage and transmission in compliance with HIPAA and GDPR",
    "Secure data storage solutions adhering to HIPAA and GDPR compliance guidelines"
  ],
  "optional_modules": [
    "Behavioral health services",
    "Prescription management and e-prescribing"
  ],
  "integrations": [
    "Epic",
    "athenahealth",
    "Walgreens",
    "health plans",
    "health systems"
  ],
  "data_standards": [
    "HL7",
    "FHIR",
    "DICOM"
  ],
  "api_available": "unknown",
  "system_requirements": "2.0 GHz dual-core CPU, 2 GB RAM, webcam with at least 2 megapixels, microphone, high-speed internet with 1MB download and 300kbps upload speed",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2",
    "ISO 27001",
    "FedRamp",
    "CSA Star Level 1",
    "Section 508 of the Rehabilitation Act"
  ],
  "certifications": [
    "HIPAA",
    "SOC 2",
    "ISO 27001",
    "FedRamp",
    "CSA Star Level 1"
  ],
  "security_features": [
    "End-to-end encryption",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO)",
    "Audit logs",
    "Two-factor authentication (2FA)",
    "Data loss prevention (DLP)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "MDLIVE partners with national and large regional health plans and employers to offer virtual medical, dermatology, and behavioral health services to more than 40 million members nationwide."
  ],
  "user_reviews": [
    "MDLIVE is a game changer—especially with COVID. I almost never go into the doctor’s office now.",
    "I LOVE MD Live! It has changed my life. I have a large family, so the ability to have swimmer’s ear or poison ivy diagnosed online without finding a babysitter and spending the day in the doctor’s office is a godsend."
  ],
  "ratings": [
    "4.5 out of 5 based on 2 reviews on Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2013",
  "integration_partners": [
    "athenahealth",
    "Epic Systems"
  ],
  "id": "SW1745",
  "slug": "mdlive-telehealth-video",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/mdlive-telehealth-video.json"
  }
}