MDAware Inbox Management

JSON twin: https://www.healthaidb.com/software/mdaware-inbox-management.json

Company Name

Switchboard MD

Product URL

https://www.switchboardmd.com/mdaware

Company URL

https://www.switchboardmd.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• Clinical
• Administrative

Summary

MDAware Inbox Management is an AI-driven solution by Switchboard, MD that automates the classification and routing of patient messages, enhancing communication efficiency and reducing clinician burnout.

Description

MDAware Inbox Management is an AI-powered tool developed by Switchboard, MD to streamline patient-provider communication by automatically classifying and routing incoming patient messages to the appropriate team members. This solution integrates directly with major Electronic Medical Records (EMRs), requiring no staff training and causing zero workflow disruption. It aims to reduce administrative overhead, accelerate patient message resolution, and improve overall care quality by ensuring timely responses to patient inquiries.

Api Available

yes

Certifications

• ISO 27001
• ISO 27018
• ISO 27017
• ISO 27021
• ISO 27035
• ISO 27036
• ISO 27037
• ISO 27038
• ISO 27039
• ISO 27040
• ISO 27041
• ISO 27042
• ISO 27043
• ISO 27044
• ISO 27045
• ISO 27046
• ISO 27047
• ISO 27048
• ISO 27049
• ISO 27050

Company Founding

2019

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type II
• GDPR
• NIST
• FedRamp
• CCM

Customers

Data Residency

US-only

Data Standards

• FHIR
• HL7

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Automated triage and routing of patient messages
• Integration with major EMRs
• Sentiment analysis of patient communications
• Detection of urgent and behavioral health signals
• Real-time classification and prioritization of messages
• Seamless integration with existing workflows
• Plug-and-play deployment with no staff training required
• Zero workflow disruption upon implementation
• Immediate value on day one of deployment
• Reduction in manual inbox management
• Enhanced clinician capacity and focus on patient care
• Improved patient-provider communication efficiency
• Reduction in administrative workload
• Support for multiple communication modalities including patient portal messages, phone calls, voicemails, internal messages, forms, faxes, claims, financial records, and live chat
• Continuous learning and improvement of AI models based on outcomes
• Actionable analytics to expose gaps and highlight opportunities
• Fast deployment and scalability for rapid ROI
• Support for inbox, voicemail, contact center, revenue cycle, and more
• Custom configurations for teams with unique structures, from small groups to enterprise systems

Id

SW2329

Integration Partners

Integrations

• EMR systems
• RCM platforms
• ERP systems
• CRM systems
• CCaaS platforms

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Revenue Cycle Management
• Contact Center Automation
• Disease Escalation

Os Platforms

• Web

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• BAA available
• Consent Management
• Anonymization
• Data Minimization
• Data Residency Options

Product Code

SW2329

Product Name

MDAware Inbox Management

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/switchboard-md-mdaware

Release Year

Security Features

• End-to-End Encryption
• Role-Based Access
• Audit Logging
• Zero-Trust Architecture
• Continuous Monitoring
• Threat Detection
• 2FA
• SSO/SAML

Specialties

• Primary Care
• Specialty Clinics

Support Channels

System Requirements

AWS, GCP

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "MDAware Inbox Management",
  "company_name": "Switchboard MD",
  "product_url": "https://www.switchboardmd.com/mdaware",
  "company_url": "https://www.switchboardmd.com",
  "related_urls": [
    "https://elion.health/products/switchboard-md-mdaware"
  ],
  "product_code": "SW2329",
  "summary": "MDAware Inbox Management is an AI-driven solution by Switchboard, MD that automates the classification and routing of patient messages, enhancing communication efficiency and reducing clinician burnout.",
  "description": "MDAware Inbox Management is an AI-powered tool developed by Switchboard, MD to streamline patient-provider communication by automatically classifying and routing incoming patient messages to the appropriate team members. This solution integrates directly with major Electronic Medical Records (EMRs), requiring no staff training and causing zero workflow disruption. It aims to reduce administrative overhead, accelerate patient message resolution, and improve overall care quality by ensuring timely responses to patient inquiries.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "Clinical",
    "Administrative",
    "Patient-facing"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "Primary Care",
    "Specialty Clinics"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2019",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated triage and routing of patient messages",
    "Integration with major EMRs",
    "Sentiment analysis of patient communications",
    "Detection of urgent and behavioral health signals",
    "Real-time classification and prioritization of messages",
    "Seamless integration with existing workflows",
    "Plug-and-play deployment with no staff training required",
    "Zero workflow disruption upon implementation",
    "Immediate value on day one of deployment",
    "Reduction in manual inbox management",
    "Enhanced clinician capacity and focus on patient care",
    "Improved patient-provider communication efficiency",
    "Reduction in administrative workload",
    "Support for multiple communication modalities including patient portal messages, phone calls, voicemails, internal messages, forms, faxes, claims, financial records, and live chat",
    "Continuous learning and improvement of AI models based on outcomes",
    "Actionable analytics to expose gaps and highlight opportunities",
    "Fast deployment and scalability for rapid ROI",
    "Support for inbox, voicemail, contact center, revenue cycle, and more",
    "Custom configurations for teams with unique structures, from small groups to enterprise systems"
  ],
  "optional_modules": [
    "Revenue Cycle Management",
    "Contact Center Automation",
    "Disease Escalation"
  ],
  "integrations": [
    "EMR systems",
    "RCM platforms",
    "ERP systems",
    "CRM systems",
    "CCaaS platforms"
  ],
  "data_standards": [
    "FHIR",
    "HL7"
  ],
  "api_available": "yes",
  "system_requirements": "AWS, GCP",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "GDPR",
    "NIST",
    "FedRamp",
    "CCM"
  ],
  "certifications": [
    "ISO 27001",
    "ISO 27018",
    "ISO 27017",
    "ISO 27021",
    "ISO 27035",
    "ISO 27036",
    "ISO 27037",
    "ISO 27038",
    "ISO 27039",
    "ISO 27040",
    "ISO 27041",
    "ISO 27042",
    "ISO 27043",
    "ISO 27044",
    "ISO 27045",
    "ISO 27046",
    "ISO 27047",
    "ISO 27048",
    "ISO 27049",
    "ISO 27050"
  ],
  "security_features": [
    "End-to-End Encryption",
    "Role-Based Access",
    "Audit Logging",
    "Zero-Trust Architecture",
    "Continuous Monitoring",
    "Threat Detection",
    "2FA",
    "SSO/SAML"
  ],
  "privacy_features": [
    "BAA available",
    "Consent Management",
    "Anonymization",
    "Data Minimization",
    "Data Residency Options"
  ],
  "data_residency": "US-only",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW2329",
  "slug": "mdaware-inbox-management",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/mdaware-inbox-management.json"
  }
}