JSON twin: https://www.healthaidb.com/software/md-live.json
MDLIVE
MDLIVE is a US-based virtual care platform that provides 24/7 telehealth visits by board-certified physicians and licensed behavioral health clinicians via phone and video.
MDLIVE (part of Evernorth) offers on-demand and scheduled telemedicine services including urgent care, virtual primary care, behavioral health, dermatology and pediatric consults; sold primarily to health plans, employers and health systems and delivered through web/mobile apps and phone/video encounters with US-licensed clinicians.
yes
2009
US hosting / US patient data residency (operates for US patients)
P0990
2025-09-07
commercial/proprietary
Vendor sells B2B/B2B2C arrangements (health plans, employers); pricing and tiers available by contacting MDLIVE/Evernorth sales; often included as a covered benefit — contact vendor for details.
enterprise_quote
2009
product
1.0
{
"company_name": "MDLIVE",
"company_url": "https://www.mdlive.com",
"company_offices": [
"United States"
],
"company_founding": "2009",
"product_url": "https://www.mdlive.com/home",
"categories": [
"telehealth",
"virtual care",
"clinical",
"behavioral health",
"urgent care",
"primary care",
"dermatology"
],
"market_segment": [
"enterprise",
"smb",
"payer"
],
"links": [
"https://www.mdlive.com/about-us",
"https://www.mdlive.com/home",
"https://www.evernorth.com/our-solutions/mdlive",
"https://www.prnewswire.com/news-releases/mdlive-announces-50-million-of-new-funding-300103850.html",
"https://www.cnet.com/health/mental/mdlive-online-telehealth-review/",
"https://www.healthline.com/health/mdlive-reviews",
"https://www.statnews.com/2021/02/26/cigna-evernorth-mdlive-telehealth/",
"https://www.linkedin.com/company/mdlive-inc-"
],
"summary": "MDLIVE is a US-based virtual care platform that provides 24/7 telehealth visits by board-certified physicians and licensed behavioral health clinicians via phone and video.",
"description": "MDLIVE (part of Evernorth) offers on-demand and scheduled telemedicine services including urgent care, virtual primary care, behavioral health, dermatology and pediatric consults; sold primarily to health plans, employers and health systems and delivered through web/mobile apps and phone/video encounters with US-licensed clinicians.",
"target_users": [
"patients",
"primary care clinicians",
"behavioral health clinicians",
"employers",
"health plans/payers",
"health system administrators"
],
"specialties": [
"urgent care",
"virtual primary care",
"behavioral health/mental health",
"dermatology",
"pediatrics",
"substance use disorders",
"preventive wellness"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Vendor sells B2B/B2B2C arrangements (health plans, employers); pricing and tiers available by contacting MDLIVE/Evernorth sales; often included as a covered benefit — contact vendor for details.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Video visits (browser and mobile)",
"Phone visits",
"On‑demand + scheduled appointments",
"Urgent care, primary care, mental health, dermatology services",
"Provider search and profile / availability",
"Appointment scheduling & waiting room management",
"Prescription management and pharmacy e‑routing",
"Insurance eligibility / bill to insurance & cost estimation",
"Secure messaging / patient‑provider conversations",
"Patient assessments (PHQ‑9, GAD‑7, etc.)",
"After‑visit summary / consultation PDF",
"Patient documents upload (images/PDF) and attach to visits",
"Payments / credit card vaulting",
"Webhooks for events (appointment status, messages, prescriptions)",
"Clinical data capture (medications, allergies, conditions, surgeries)",
"Multilingual support (language IDs exposed via API)",
"Mobile apps for iOS and Android",
"Provider network management (specialty, licensing, state restrictions)",
"Admin/enterprise integration capabilities (SSO, API tokens)",
"Telehealth analytics / wait time messaging"
],
"optional_modules": [
"Primary Care long‑term care program",
"Behavioral health (therapy + psychiatry) package",
"Dermatology e‑visit / image workflow",
"EHR integration services (enterprise integration)",
"Insurance / payer billing integration",
"Clinical assessments suite (PHQ‑9, GAD‑7, CAGE‑AID)",
"Webhooks/partner webhook management",
"Custom provider scheduling rules"
],
"integrations": [
"Epic",
"Cerner",
"Meditech",
"athenahealth",
"Allscripts",
"Major insurance payers (Cigna, Aetna, Humana, BCBS, UnitedHealthcare)",
"Retail pharmacies (example: CVS) ",
"Payment processors / credit card vaulting",
"FDB (First Databank) allergy IDs / NDC medication lookups"
],
"data_standards": [
"ICD-10",
"SNOMED",
"NDC"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITECH",
"NCQA (certifications referenced)",
"American Telemedicine Association (accreditation/reference)"
],
"certifications": [
"NCQA certifications (per site)",
"American Telemedicine Association accreditation"
],
"security_features": [
"TLS / encryption in transit",
"Role‑based access control (RBAC)",
"SSO support (enterprise SSO/SAML mentioned on integration docs)",
"Audit logging / event webhooks",
"JWT token based API authentication",
"Optional 2‑factor authentication (enterprise capabilities)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient consent / informed consent capture",
"De‑identification / ability to export consultation summaries",
"Cookie / privacy preference controls on site"
],
"data_residency": "US hosting / US patient data residency (operates for US patients)",
"customers": [
"Cigna / Evernorth",
"Walgreens Boots Alliance",
"Aetna",
"GEHA",
"Microsoft (case study / AIDAN Health)",
"Twilio (platform partner)",
"AllyHealth"
],
"user_reviews": [
"Long wait times for appointments and occasional technical issues that make booking and video visits frustrating.",
"Billing problems reported — users say they were charged unexpectedly despite plan coverage.",
"Fast and convenient for simple urgent-care issues; much easier than going into an office for minor problems.",
"Therapy experience was generally positive — easy scheduling and knowledgeable therapists.",
"Mobile app and video quality can be inconsistent; some users report dropped calls or connection problems.",
"Helped avoid an ER/urgent care visit — quick prescription issued after a short consult.",
"Customer support can be slow to resolve disputes about charges or follow-up care."
],
"ratings": [
"Trustpilot: ~1.7/5 (multiple user complaints)",
"Better Business Bureau (BBB): 1/5 (user complaints listed)",
"CNET: 4.6/5 (review score cited in CNET review)",
"Healthline: mixed review (notes both strengths and weaknesses)"
],
"support_channels": [
"phone",
"video visits",
"email",
"chat",
"ticketing/portal",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online/virtual onboarding",
"onsite implementation support",
"dedicated implementation consultant"
],
"release_year": "2009",
"integration_partners": [
"Cigna / Evernorth",
"Walgreens Boots Alliance",
"Aetna",
"GEHA",
"Microsoft Azure / AIDAN Health (case study)",
"Twilio",
"AllyHealth"
],
"id": "P0990",
"slug": "md-live",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/md-live.json"
}
}