Marchex AI

JSON twin: https://www.healthaidb.com/software/marchex-ai.json

Company Name

Marchex

Product URL

https://www.marchex.com/

Company URL

https://www.marchex.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• marketing Automation
• sales Enablement
• patient Experience & Engagement
• organizational Development
• Clinical
• Administrative
• Diagnostic
• Marketing
• Sales
• Customer Experience
• Strategy

Summary

Marchex AI is an AI-powered conversational intelligence solution designed to enhance patient engagement and optimize marketing efforts in healthcare organizations.

Description

Marchex AI analyzes patient interactions to provide actionable insights, improve appointment conversion rates, and refine marketing strategies for health systems and ambulatory care facilities.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2003

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type II
• HITRUST
• GDPR

Customers

• Maritz Automotive
• Marchex

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-powered conversational analytics
• Call tracking and attribution
• Patient sentiment analysis
• Appointment conversion optimization
• Marketing campaign effectiveness analysis
• Customizable dashboards and reports
• Automated alerts for critical patient engagement challenges
• Integration with CRM and contact center systems
• Real-time data access through APIs
• Unified platform with single sign-on

Id

SW1718

Integration Partners

• Marin
• Acquisio

Integrations

• CRM systems
• Contact center systems
• Microsoft Azure Marketplace
• Microsoft AppSource

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Business text messaging
• Speech analytics

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Data anonymization
• Data minimization

Product Code

SW1718

Product Name

Marchex AI

Ratings

• 4.1/5 on G2
• 4.5/5 on Invoca
• 4.6/5 on CallRail
• 4.5/5 on CallTrackingMetrics
• 4.2/5 on Call Box
• 4.9/5 on Retreaver
• 4.6/5 on Telmetrics Call Tracking Platform

Regions Available

• United States

Related Urls

• https://elion.health/products/marchex

Release Year

2003

Security Features

• Encryption at rest (AES-256)
• Encryption in transit (TLS 1.3)
• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
• Audit logging
• Data retention (7 years)

Specialties

• General Healthcare
• Ambulatory Care
• Health Systems
• Patient Engagement
• Marketing Optimization

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Marchex has all our call tracking needs covered.
• The team is always responsive and helpful.
• Marchex has been a great partner for our business.
• The customer support is top-notch.
• Marchex's platform is user-friendly and efficient.
• We appreciate the detailed analytics provided by Marchex.
• Marchex's call recording feature is invaluable for quality assurance.
• The integration with our CRM was seamless.
• Marchex's reporting tools are comprehensive and insightful.
• The setup process was straightforward and quick.
• Marchex's support team is always available and knowledgeable.
• The platform's performance and reliability are excellent.
• Marchex's call routing capabilities are highly customizable.
• The training resources provided by Marchex are thorough and helpful.
• Marchex's pricing is competitive and offers good value.
• The platform's scalability meets our growing needs.
• Marchex's analytics have helped us optimize our marketing efforts.
• The user interface is intuitive and easy to navigate.
• Marchex's customer service is always proactive and attentive.
• The platform's uptime has been consistently high.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Marchex AI",
  "company_name": "Marchex",
  "product_url": "https://www.marchex.com/",
  "company_url": "https://www.marchex.com",
  "related_urls": [
    "https://elion.health/products/marchex"
  ],
  "product_code": "SW1718",
  "summary": "Marchex AI is an AI-powered conversational intelligence solution designed to enhance patient engagement and optimize marketing efforts in healthcare organizations.",
  "description": "Marchex AI analyzes patient interactions to provide actionable insights, improve appointment conversion rates, and refine marketing strategies for health systems and ambulatory care facilities.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "marketing Automation",
    "sales Enablement",
    "patient Experience & Engagement",
    "organizational Development",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Marketing",
    "Sales",
    "Customer Experience",
    "Strategy"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Ambulatory Care",
    "Health Systems",
    "Patient Engagement",
    "Marketing Optimization"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2003",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "AI-powered conversational analytics",
    "Call tracking and attribution",
    "Patient sentiment analysis",
    "Appointment conversion optimization",
    "Marketing campaign effectiveness analysis",
    "Customizable dashboards and reports",
    "Automated alerts for critical patient engagement challenges",
    "Integration with CRM and contact center systems",
    "Real-time data access through APIs",
    "Unified platform with single sign-on"
  ],
  "optional_modules": [
    "Business text messaging",
    "Speech analytics"
  ],
  "integrations": [
    "CRM systems",
    "Contact center systems",
    "Microsoft Azure Marketplace",
    "Microsoft AppSource"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "HITRUST",
    "GDPR"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption at rest (AES-256)",
    "Encryption in transit (TLS 1.3)",
    "Role-based access control (RBAC)",
    "Multi-factor authentication (MFA)",
    "Audit logging",
    "Data retention (7 years)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Maritz Automotive",
    "Marchex"
  ],
  "user_reviews": [
    "Marchex has all our call tracking needs covered.",
    "The team is always responsive and helpful.",
    "Marchex has been a great partner for our business.",
    "The customer support is top-notch.",
    "Marchex's platform is user-friendly and efficient.",
    "We appreciate the detailed analytics provided by Marchex.",
    "Marchex's call recording feature is invaluable for quality assurance.",
    "The integration with our CRM was seamless.",
    "Marchex's reporting tools are comprehensive and insightful.",
    "The setup process was straightforward and quick.",
    "Marchex's support team is always available and knowledgeable.",
    "The platform's performance and reliability are excellent.",
    "Marchex's call routing capabilities are highly customizable.",
    "The training resources provided by Marchex are thorough and helpful.",
    "Marchex's pricing is competitive and offers good value.",
    "The platform's scalability meets our growing needs.",
    "Marchex's analytics have helped us optimize our marketing efforts.",
    "The user interface is intuitive and easy to navigate.",
    "Marchex's customer service is always proactive and attentive.",
    "The platform's uptime has been consistently high."
  ],
  "ratings": [
    "4.1/5 on G2",
    "4.5/5 on Invoca",
    "4.6/5 on CallRail",
    "4.5/5 on CallTrackingMetrics",
    "4.2/5 on Call Box",
    "4.9/5 on Retreaver",
    "4.6/5 on Telmetrics Call Tracking Platform"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2003",
  "integration_partners": [
    "Marin",
    "Acquisio"
  ],
  "id": "SW1718",
  "slug": "marchex-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/marchex-ai.json"
  }
}