JSON twin: https://www.healthaidb.com/software/marchex.json
Marchex
https://www.marchex.com/products/conversation-intelligence/
Marchex provides AI-powered conversation intelligence and call-tracking solutions that analyze voice and text interactions to drive patient engagement, appointment conversion, sentiment insights, and marketing attribution for healthcare organizations.
Marchex is a proprietary, enterprise-focused conversational analytics platform offering call tracking & attribution, automated transcription and call summaries, sentiment analysis, lead scoring, and healthcare-specific conversation models to surface moments that drive appointments, coach staff, and connect inbound calls to marketing ROI across multi-location healthcare organizations.
yes
2003
Headquartered in US with transfers to Canada and Ireland; EU-US DPF governs EU/UK transfers
P0971
2025-09-07
commercial (proprietary)
Contact vendor for pricing and tiers; enterprise sales and custom quotes available.
enterprise_quote
2003
product
1.0
{
"company_name": "Marchex",
"company_url": "https://www.marchex.com/",
"company_offices": [
"United States"
],
"company_founding": "2003",
"product_url": "https://www.marchex.com/products/conversation-intelligence/",
"categories": [
"administrative",
"analytics",
"patient-facing",
"conversation intelligence",
"call tracking & attribution"
],
"market_segment": [
"enterprise",
"small-medium business"
],
"links": [
"https://www.marchex.com/",
"https://www.marchex.com/products/conversation-intelligence/",
"https://www.marchex.com/products/call-tracking-attribution/",
"https://www.marchex.com/integrations/",
"https://www.marchex.com/solutions/healthcare/",
"https://www.marchex.com/about-us/",
"https://www.marchex.com/contact-us/",
"https://investors.marchex.com/",
"https://www.marchex.com/privacy-policy/"
],
"summary": "Marchex provides AI-powered conversation intelligence and call-tracking solutions that analyze voice and text interactions to drive patient engagement, appointment conversion, sentiment insights, and marketing attribution for healthcare organizations.",
"description": "Marchex is a proprietary, enterprise-focused conversational analytics platform offering call tracking & attribution, automated transcription and call summaries, sentiment analysis, lead scoring, and healthcare-specific conversation models to surface moments that drive appointments, coach staff, and connect inbound calls to marketing ROI across multi-location healthcare organizations.",
"target_users": [
"marketers",
"contact center agents",
"care coordinators",
"practice managers",
"operations/quality teams",
"executives",
"sales teams",
"customer experience teams"
],
"specialties": [
"health & wellness",
"dental",
"senior living",
"multi-location healthcare operations",
"general ambulatory care"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and tiers; enterprise sales and custom quotes available.",
"license": "commercial (proprietary)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Call recording and transcription",
"AI-powered conversation analytics",
"Sentiment analysis (positive/negative/neutral)",
"Agent performance benchmarking and coaching",
"Real-time alerts and webhook triggers",
"Conversion and funnel insights",
"Campaign attribution and tracking",
"CSAT scoring and objective summaries",
"Dashboards and visual reporting",
"Searchable conversation indexing",
"Tagging and configurable reports",
"Bring Your Own Conversations (BYOC) support"
],
"optional_modules": [
"Bring Your Own Conversations",
"Real-time alerting/workflow triggers",
"Custom reporting and integrations"
],
"integrations": [
"CRM (generic CRM push / CRM integrations)",
"Google Analytics 4 (GA4)",
"Ad platforms / adtech (generic)",
"Twilio (Add-On Marketplace)",
"Webhooks / REST API integrations"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"EU-US Data Privacy Framework (with UK Extension)"
],
"certifications": [],
"security_features": [
"SSL/TLS encryption in transit",
"REST API with JSON and HTTP response codes",
"Webhooks for near-real-time events",
"Standard API authentication (implied)"
],
"privacy_features": [
"EU-US DPF certification (with UK Extension)",
"Data subject rights support (access, deletion, portability)",
"Opt-out mechanisms for marketing communications",
"Privacy contact and process for requests"
],
"data_residency": "Headquartered in US with transfers to Canada and Ireland; EU-US DPF governs EU/UK transfers",
"customers": [
"Geeks on Site",
"North American storage company",
"Cable company",
"Auto Dealership Company",
"Agency partners (unnamed)"
],
"user_reviews": [
"It is a clear and intuitive platform that is easy for our clients to use to monitor their campaigns.",
"Reliable service: Marchex has provided stable and consistent call analytics data along with helpful and prompt service reps.",
"The software is easy to use and the customer support has been great.",
"Call summaries and conversation topics provide quick, actionable insights without listening to every call."
],
"ratings": [
"G2: ~4.1/5 (user reviews)",
"FeaturedCustomers: 4.8/5 (aggregate reference rating)",
"TrustRadius: positive user reviews (no single numeric score listed publicly)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2003",
"integration_partners": [
"Salesforce",
"HubSpot",
"Google Ads",
"Google Campaign Manager",
"Google Ads 360",
"Adobe Analytics",
"Microsoft Dynamics",
"Adobe",
"CRM systems (generic)",
"Slack",
"CDPs / Integration Hub partners (via Marchex Integration Hub)",
"Bid management platforms (integrations mentioned)",
"Nexla (data connectivity example/partner)",
"Various ad platforms and analytics providers"
],
"id": "P0971",
"slug": "marchex",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/marchex.json"
}
}