Mandolin

JSON twin: https://www.healthaidb.com/software/mandolin.json

Company Name

Mandolin

Product URL

https://www.mandolin.com

Company URL

https://www.mandolin.com

Categories

• administrative Operations
• clinical Operations
• patient Access
• revenue Cycle
• Administrative
• Revenue Cycle Management

Summary

Mandolin is an AI-driven healthcare software that automates back-office tasks in specialty drug administration, enhancing efficiency and patient access.

Description

Mandolin leverages artificial intelligence to automate the entire lifecycle of specialty drug administration, including referral intake, benefits verification, prior authorizations, and revenue cycle management, all without requiring integrations or APIs. This end-to-end automation streamlines workflows, reduces manual labor, and accelerates time-to-therapy for patients. The platform operates directly within existing Electronic Health Records (EHR) systems, ensuring seamless integration and compliance with healthcare regulations. By handling tasks such as navigating payer portals, extracting eligibility data, and making outbound calls, Mandolin acts as a virtual back-office employee, improving operational efficiency and patient experience. The company, founded by experts in clinical operations, AI research, and healthcare infrastructure, is committed to transforming the specialty drug administration process through innovative technology solutions.

Api Available

no

Certifications

• SOC 2 Type II
• ISO 27001

Company Founding

2020

Company Offices

• United States

Compliance

• HIPAA
• GDPR

Customers

• Vivo Infusion
• Amber Specialty Pharmacy
• OI Infusion

Data Residency

US-only

Data Standards

• FHIR
• HL7

Deployment Model

• SaaS

Features

• Automated intake and onboarding
• Benefits verification
• Patient out-of-pocket estimation
• Medical policy review and prior authorization
• Claims status tracking and appeal automation

Id

SW1716

Integration Partners

• Epic Systems
• Cerner
• Allscripts
• Meditech
• Athenahealth
• NextGen Healthcare
• eClinicalWorks
• Greenway Health
• GE Healthcare
• McKesson

Integrations

• EHR systems

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Data anonymization
• Data minimization
• Consent management

Product Code

SW1716

Product Name

Mandolin

Ratings

• 4.5 out of 5 stars on G2
• 4.5 out of 5 stars on Capterra
• 4.5 out of 5 stars on HealthTechZone

Regions Available

• United States

Related Urls

• https://elion.health/products/mandolin

Release Year

2020

Security Features

• Encryption at rest and in transit
• Role-based access control
• Audit logs
• Multi-factor authentication

Specialties

• Infusion Therapy
• Specialty Pharmacy
• Oncology
• Rheumatology
• Neurology
• Gastroenterology
• Immunology
• Infectious Diseases
• Dermatology
• Pulmonology
• Cardiology
• Hematology
• Endocrinology
• Ophthalmology
• Pain Management
• Pediatrics
• Geriatrics
• Orthopedics
• Urology
• Obstetrics And Gynecology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• admins
• patients

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Mandolin's automation has significantly reduced our prescription backlog, allowing us to process prescriptions in real time.
• The AI agents have streamlined our intake process, cutting down document processing time from 20 minutes to just 3 minutes per document.
• With Mandolin, we've been able to scale our operations without increasing headcount, improving both efficiency and patient access.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Mandolin",
  "company_name": "Mandolin",
  "product_url": "https://www.mandolin.com",
  "company_url": "https://www.mandolin.com",
  "related_urls": [
    "https://elion.health/products/mandolin"
  ],
  "product_code": "SW1716",
  "summary": "Mandolin is an AI-driven healthcare software that automates back-office tasks in specialty drug administration, enhancing efficiency and patient access.",
  "description": "Mandolin leverages artificial intelligence to automate the entire lifecycle of specialty drug administration, including referral intake, benefits verification, prior authorizations, and revenue cycle management, all without requiring integrations or APIs. This end-to-end automation streamlines workflows, reduces manual labor, and accelerates time-to-therapy for patients. The platform operates directly within existing Electronic Health Records (EHR) systems, ensuring seamless integration and compliance with healthcare regulations. By handling tasks such as navigating payer portals, extracting eligibility data, and making outbound calls, Mandolin acts as a virtual back-office employee, improving operational efficiency and patient experience. The company, founded by experts in clinical operations, AI research, and healthcare infrastructure, is committed to transforming the specialty drug administration process through innovative technology solutions.",
  "categories": [
    "administrative Operations",
    "clinical Operations",
    "patient Access",
    "revenue Cycle",
    "Administrative",
    "Clinical Operations",
    "Patient Access",
    "Revenue Cycle Management"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "admins",
    "patients"
  ],
  "specialties": [
    "Infusion Therapy",
    "Specialty Pharmacy",
    "Oncology",
    "Rheumatology",
    "Neurology",
    "Gastroenterology",
    "Immunology",
    "Infectious Diseases",
    "Dermatology",
    "Pulmonology",
    "Cardiology",
    "Hematology",
    "Endocrinology",
    "Ophthalmology",
    "Pain Management",
    "Pediatrics",
    "Geriatrics",
    "Orthopedics",
    "Urology",
    "Obstetrics And Gynecology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2020",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated intake and onboarding",
    "Benefits verification",
    "Patient out-of-pocket estimation",
    "Medical policy review and prior authorization",
    "Claims status tracking and appeal automation"
  ],
  "optional_modules": [],
  "integrations": [
    "EHR systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7"
  ],
  "api_available": "no",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption at rest and in transit",
    "Role-based access control",
    "Audit logs",
    "Multi-factor authentication"
  ],
  "privacy_features": [
    "Data anonymization",
    "Data minimization",
    "Consent management"
  ],
  "data_residency": "US-only",
  "customers": [
    "Vivo Infusion",
    "Amber Specialty Pharmacy",
    "OI Infusion"
  ],
  "user_reviews": [
    "Mandolin's automation has significantly reduced our prescription backlog, allowing us to process prescriptions in real time.",
    "The AI agents have streamlined our intake process, cutting down document processing time from 20 minutes to just 3 minutes per document.",
    "With Mandolin, we've been able to scale our operations without increasing headcount, improving both efficiency and patient access."
  ],
  "ratings": [
    "4.5 out of 5 stars on G2",
    "4.5 out of 5 stars on Capterra",
    "4.5 out of 5 stars on HealthTechZone"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Epic Systems",
    "Cerner",
    "Allscripts",
    "Meditech",
    "Athenahealth",
    "NextGen Healthcare",
    "eClinicalWorks",
    "Greenway Health",
    "GE Healthcare",
    "McKesson"
  ],
  "id": "SW1716",
  "slug": "mandolin",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/mandolin.json"
  }
}