Lyngo AI

JSON twin: https://www.healthaidb.com/software/lyngo-ai.json

Company Name

Lyngo

Product URL

https://www.lyngo.ai

Company URL

https://www.lyngo.ai

Categories

• clinical Care
• administrative Operations
• patient Facing
• Clinical
• Administrative

Summary

Lyngo AI is an AI-powered phone receptionist designed specifically for healthcare clinics, automating appointment management and patient inquiries to enhance operational efficiency.

Description

Lyngo AI offers a 24/7 automated phone answering service tailored for healthcare clinics, integrating seamlessly with practice management systems like Cliniko. It handles appointment bookings, cancellations, rescheduling, and general inquiries, ensuring consistent and accurate patient communication while reducing administrative workload. The platform is designed with a focus on security and compliance, utilizing bank-level encryption and adhering to GDPR and Privacy Act regulations across multiple regions. Lyngo AI is trusted by various healthcare professionals, including physiotherapists, podiatrists, psychologists, optometrists, chiropractors, and osteopaths, operating in countries such as the United Kingdom, Australia, Canada, New Zealand, and Ireland. The company was founded in 2024 and is headquartered in Australia, with offices in the United Kingdom, Canada, and New Zealand.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 13485
• ISO 9001

Company Founding

2024

Company Offices

• Australia
• United Kingdom
• Canada
• New Zealand

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Lissy Chiropractic Clinic
• Cameron Physiotherapy
• Andrew Osteopathy
• Emily Podiatry
• Simon Chiropractic Clinic

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• 24/7 automated call answering
• Appointment booking, rescheduling, and cancellations
• FAQ handling
• Message taking
• Real-time call data capture with transcripts and analytics
• Integration with practice management systems like Cliniko
• Patient record creation and management
• Call transfers to human staff when necessary
• Multi-location support
• Simultaneous call handling
• Group appointment bookings
• Appointment notes management
• Clinic-specific knowledge base
• Compliance with healthcare standards
• Bank-grade (256-bit) encryption
• End-to-end encryption
• Strict access controls
• GDPR and regional privacy law adherence

Id

SW1705

Integration Partners

• Cliniko

Integrations

• Cliniko

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Advanced analytics dashboard
• Customizable AI training
• Multi-language support
• Voice recognition enhancements
• Automated patient reminders
• Telehealth integration
• Patient feedback collection
• Marketing campaign integration
• Reporting and compliance tools
• Customizable call scripts

Os Platforms

• Web

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1705

Product Name

Lyngo AI

Ratings

• 4.6/5 (G2)

Regions Available

• United Kingdom
• Australia
• Canada
• New Zealand
• Ireland

Related Urls

• https://elion.health/products/lyngo-ai

Release Year

2023

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Physiotherapy
• Podiatry
• Psychology
• Optometry
• Chiropractic
• Osteopathy

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• patients
• admins

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• This service is awesome — we’ve reduced our costs, and saved heaps of time since the agent can book, cancel, and reschedule appointments for us.
• We've had fantastic feedback from callers - one even said it’s “freakishly good”! Really appreciate the work the Lyngo team have put in. Thanks again!
• I'm still blown away by Lyngo - the patients love the experience and we really like their service. I also like the fact I can see all the data in the dashboard.
• We spent almost a month with another provider who couldn't set-up our complex appointments. Lyngo did all 60 of them in 2 hours. Big thanks once again!
• Honestly wasn’t sure about using AI for calls, but you guys made it super easy to understand. I really like the new Australian accent you updated my system to. Localisation is very important to our customers.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Lyngo AI",
  "company_name": "Lyngo",
  "product_url": "https://www.lyngo.ai",
  "company_url": "https://www.lyngo.ai",
  "related_urls": [
    "https://elion.health/products/lyngo-ai"
  ],
  "product_code": "SW1705",
  "summary": "Lyngo AI is an AI-powered phone receptionist designed specifically for healthcare clinics, automating appointment management and patient inquiries to enhance operational efficiency.",
  "description": "Lyngo AI offers a 24/7 automated phone answering service tailored for healthcare clinics, integrating seamlessly with practice management systems like Cliniko. It handles appointment bookings, cancellations, rescheduling, and general inquiries, ensuring consistent and accurate patient communication while reducing administrative workload. The platform is designed with a focus on security and compliance, utilizing bank-level encryption and adhering to GDPR and Privacy Act regulations across multiple regions. Lyngo AI is trusted by various healthcare professionals, including physiotherapists, podiatrists, psychologists, optometrists, chiropractors, and osteopaths, operating in countries such as the United Kingdom, Australia, Canada, New Zealand, and Ireland. The company was founded in 2024 and is headquartered in Australia, with offices in the United Kingdom, Canada, and New Zealand.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "Clinical",
    "Administrative",
    "Patient-facing"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "patients",
    "admins"
  ],
  "specialties": [
    "Physiotherapy",
    "Podiatry",
    "Psychology",
    "Optometry",
    "Chiropractic",
    "Osteopathy"
  ],
  "regions_available": [
    "United Kingdom",
    "Australia",
    "Canada",
    "New Zealand",
    "Ireland"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "Australia",
    "United Kingdom",
    "Canada",
    "New Zealand"
  ],
  "company_founding": "2024",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "24/7 automated call answering",
    "Appointment booking, rescheduling, and cancellations",
    "FAQ handling",
    "Message taking",
    "Real-time call data capture with transcripts and analytics",
    "Integration with practice management systems like Cliniko",
    "Patient record creation and management",
    "Call transfers to human staff when necessary",
    "Multi-location support",
    "Simultaneous call handling",
    "Group appointment bookings",
    "Appointment notes management",
    "Clinic-specific knowledge base",
    "Compliance with healthcare standards",
    "Bank-grade (256-bit) encryption",
    "End-to-end encryption",
    "Strict access controls",
    "GDPR and regional privacy law adherence"
  ],
  "optional_modules": [
    "Advanced analytics dashboard",
    "Customizable AI training",
    "Multi-language support",
    "Voice recognition enhancements",
    "Automated patient reminders",
    "Telehealth integration",
    "Patient feedback collection",
    "Marketing campaign integration",
    "Reporting and compliance tools",
    "Customizable call scripts"
  ],
  "integrations": [
    "Cliniko"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 13485",
    "ISO 9001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Lissy Chiropractic Clinic",
    "Cameron Physiotherapy",
    "Andrew Osteopathy",
    "Emily Podiatry",
    "Simon Chiropractic Clinic"
  ],
  "user_reviews": [
    "This service is awesome — we’ve reduced our costs, and saved heaps of time since the agent can book, cancel, and reschedule appointments for us.",
    "We've had fantastic feedback from callers - one even said it’s “freakishly good”! Really appreciate the work the Lyngo team have put in. Thanks again!",
    "I'm still blown away by Lyngo - the patients love the experience and we really like their service. I also like the fact I can see all the data in the dashboard.",
    "We spent almost a month with another provider who couldn't set-up our complex appointments. Lyngo did all 60 of them in 2 hours. Big thanks once again!",
    "Honestly wasn’t sure about using AI for calls, but you guys made it super easy to understand. I really like the new Australian accent you updated my system to. Localisation is very important to our customers."
  ],
  "ratings": [
    "4.6/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2023",
  "integration_partners": [
    "Cliniko"
  ],
  "id": "SW1705",
  "slug": "lyngo-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/lyngo-ai.json"
  }
}