Luma Health

JSON twin: https://www.healthaidb.com/software/luma-health.json

Company Name

Luma Health

Product URL

https://www.lumahealth.io/patient-success-platform/

Company URL

https://www.lumahealth.io

Categories

• patient Engagement
• scheduling
• patient Registration
• ai Clinical Documentation Integrity
• patient Facing
• marketing Automation
• billing
• communication
• care Coordination
• eligibility Verification
• patient Feedback
• Patient Scheduling
• Patient Intake
• Patient-facing Ai Phone Calls
• Patient Marketing Automation
• Patient Billing And Collection
• Secure Patient Communications
• Care Team Coordination
• Insurance Eligibility And Benefits Verification
• Patient Feedback Platforms

Summary

Luma Health offers a Patient Success Platform that streamlines patient engagement and operational workflows for healthcare providers.

Description

Luma Health's Patient Success Platform integrates with electronic health records (EHRs) to enhance patient access, communication, and readiness. It provides solutions for patient scheduling, engagement, and communication, aiming to reduce administrative burdens and improve patient access and engagement. The platform includes features such as smart scheduling, automated appointment reminders, referral management, and two-way messaging between patients and providers. In June 2022, Luma Health launched LumaPay, a service that enables patients to pay bills via text messages or provider websites, as part of its LumaFinancial product suite. The company serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics, orchestrating the care journeys of over 50 million patients. Luma Health's technology utilizes AI and natural language processing to provide automated conversational responses to patient texts, reducing manual work for healthcare staff. The platform is designed to integrate with various EHR systems, including Epic, Cerner, and Meditech, to maintain a single source of truth for healthcare providers.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO
• ISO/IEC 27001:2022
• SOC 2 Type II
• HITRUST CSF r2
• SOC 2 Type II attested
• ISO/IEC 27001:2022 certification

Company Founding

2015

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• ISO 27001:2022
• HITRUST CSF r2
• ISO/IEC 27001:2022
• SOC 2 Type II
• SOC 2 Type II attested
• ISO/IEC 27001:2022 certification

Customers

• Mid-Market Healthcare System
• Enterprise Health System
• Small-Business Medical Practice
• Mid-Market Health Clinic

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• HCPCS
• ICD-9
• NDC

Deployment Model

• SaaS

Features

• Patient self-scheduling
• Waitlist management
• Staff queue management
• AI-powered fax processing
• Appointment preparation
• Insurance verification
• Bi-directional patient intake
• Automated outreach
• Call deflection to text
• Due balance reminders
• Automated population health outreach
• Automated feedback requests
• Patient communication via chat, web, text, or voice
• Guided patient scheduling
• Automated referral reminders
• Patient feedback surveys
• Patient-initiated texting
• Collaboration Hub for internal communication
• Fax Transform (AI) for fax processing

Id

SW1698

Integration Partners

• Epic
• Oracle Health
• MEDITECH
• eClinicalWorks
• athenahealth
• NextGen
• Greenway
• Nextech

Integrations

• Epic
• MEDITECH Expanse
• Oracle Health
• eClinicalWorks
• athenahealth
• NextGen
• Nextech
• Greenway Health
• Oracle Cloud Infrastructure
• Oracle Health EHR
• Oracle Health APIs
• Oracle Health Integration
• Oracle Health Expertise
• Oracle Cloud Build
• Oracle Cloud Marketplace
• Oracle Validated Integration
• Oracle PartnerNetwork
• Oracle Health Integration Expertise
• Oracle Health Integration with Oracle Health Expertise
• Oracle Health Integration with Oracle Cloud Expertise

Languages Supported

• English
• Spanish
• Chinese
• Arabic
• French
• German
• Russian
• Portuguese
• Italian
• Japanese
• Korean
• Hindi
• Bengali
• Punjabi
• Vietnamese
• Turkish
• Telugu
• Marathi
• Tamil
• Urdu

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Navigator (AI Concierge)
• Novel Workflows (includes Builder)
• Reminders and Recalls
• Eligibility & Verification
• Payments
• Intake & Patient Forms
• Broadcast
• Analytics
• Spark
• Safety and Security

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization
• Data residency
• Data encryption
• Access controls
• Audit trails
• Data retention policies
• Data sharing policies

Product Code

SW1698

Product Name

Luma Health

Ratings

• 4.9/5 (110 reviews) - G2
• 4.7/5 (81 reviews) - Capterra
• 4.8/5 (83 reviews) - G2

Regions Available

• United States

Related Urls

• https://elion.health/products/luma

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• Data masking
• Access controls
• Network security
• Incident response

Specialties

• Orthopedics
• Neurology
• Primary Care
• Specialty Practices
• Community Health Centers
• Hospitals
• Health Systems
• Integrated Delivery Networks
• Federally Qualified Health Centers
• Specialty Networks
• Clinics

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Oracle Cloud Infrastructure

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intuitive the software is. Most end users can navigate the site with little training.
• The messaging platform has potential to be a nice platform.
• The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together.
• I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment information. You can include every detail for them without having to play phone tag. and I can move onto the next task but still have a conversation with the patient if necessary.
• After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization.
• I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters. The secure texting feature has improved patient communication and increased patient satisfaction.
• It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our office.
• Being able to text and not have to call makes my job so much easier.
• We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis. This frees up our staff immensely to focus on our patient's care. We also appreciate with Luma Health we could use waitlist features, rescheduling, send individual or mass messages to patients as well as the review system.
• I like how easy it is to use and how helpful it is for me to communicate with my patients and to be very direct but also detailed if I need to. This is a great system!

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Luma Health",
  "company_name": "Luma Health",
  "product_url": "https://www.lumahealth.io/patient-success-platform/",
  "company_url": "https://www.lumahealth.io",
  "related_urls": [
    "https://elion.health/products/luma"
  ],
  "product_code": "SW1698",
  "summary": "Luma Health offers a Patient Success Platform that streamlines patient engagement and operational workflows for healthcare providers.",
  "description": "Luma Health's Patient Success Platform integrates with electronic health records (EHRs) to enhance patient access, communication, and readiness. It provides solutions for patient scheduling, engagement, and communication, aiming to reduce administrative burdens and improve patient access and engagement. The platform includes features such as smart scheduling, automated appointment reminders, referral management, and two-way messaging between patients and providers. In June 2022, Luma Health launched LumaPay, a service that enables patients to pay bills via text messages or provider websites, as part of its LumaFinancial product suite. The company serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics, orchestrating the care journeys of over 50 million patients. Luma Health's technology utilizes AI and natural language processing to provide automated conversational responses to patient texts, reducing manual work for healthcare staff. The platform is designed to integrate with various EHR systems, including Epic, Cerner, and Meditech, to maintain a single source of truth for healthcare providers.",
  "categories": [
    "patient Engagement",
    "scheduling",
    "patient Registration",
    "ai Clinical Documentation Integrity",
    "patient Facing",
    "marketing Automation",
    "billing",
    "communication",
    "care Coordination",
    "eligibility Verification",
    "patient Feedback",
    "Patient Engagement",
    "Patient Scheduling",
    "Patient Intake",
    "Patient-facing Ai Phone Calls",
    "Patient Marketing Automation",
    "Patient Billing And Collection",
    "Secure Patient Communications",
    "Care Team Coordination",
    "Insurance Eligibility And Benefits Verification",
    "Patient Feedback Platforms"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Orthopedics",
    "Neurology",
    "Primary Care",
    "Specialty Practices",
    "Community Health Centers",
    "Hospitals",
    "Health Systems",
    "Integrated Delivery Networks",
    "Federally Qualified Health Centers",
    "Specialty Networks",
    "Clinics"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "Chinese",
    "Arabic",
    "French",
    "German",
    "Russian",
    "Portuguese",
    "Italian",
    "Japanese",
    "Korean",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Vietnamese",
    "Turkish",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Patient self-scheduling",
    "Waitlist management",
    "Staff queue management",
    "AI-powered fax processing",
    "Appointment preparation",
    "Insurance verification",
    "Bi-directional patient intake",
    "Automated outreach",
    "Call deflection to text",
    "Due balance reminders",
    "Automated population health outreach",
    "Automated feedback requests",
    "Patient communication via chat, web, text, or voice",
    "Guided patient scheduling",
    "Automated referral reminders",
    "Patient feedback surveys",
    "Patient-initiated texting",
    "Collaboration Hub for internal communication",
    "Fax Transform (AI) for fax processing"
  ],
  "optional_modules": [
    "Navigator (AI Concierge)",
    "Novel Workflows (includes Builder)",
    "Reminders and Recalls",
    "Eligibility & Verification",
    "Payments",
    "Intake & Patient Forms",
    "Broadcast",
    "Analytics",
    "Spark",
    "Safety and Security"
  ],
  "integrations": [
    "Epic",
    "MEDITECH Expanse",
    "Oracle Health",
    "eClinicalWorks",
    "athenahealth",
    "NextGen",
    "Nextech",
    "Greenway Health",
    "Oracle Cloud Infrastructure",
    "Oracle Health EHR",
    "Oracle Health APIs",
    "Oracle Health Integration",
    "Oracle Health Expertise",
    "Oracle Cloud Build",
    "Oracle Cloud Marketplace",
    "Oracle Validated Integration",
    "Oracle PartnerNetwork",
    "Oracle Health Integration Expertise",
    "Oracle Health Integration with Oracle Health Expertise",
    "Oracle Health Integration with Oracle Cloud Expertise"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "HCPCS",
    "ICD-9",
    "NDC"
  ],
  "api_available": "yes",
  "system_requirements": "Oracle Cloud Infrastructure",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "ISO 27001:2022",
    "HITRUST CSF r2",
    "ISO/IEC 27001:2022",
    "SOC 2 Type II",
    "SOC 2 Type II attested",
    "ISO/IEC 27001:2022 certification"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO",
    "ISO/IEC 27001:2022",
    "SOC 2 Type II",
    "HITRUST CSF r2",
    "SOC 2 Type II attested",
    "ISO/IEC 27001:2022 certification"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "Data masking",
    "Access controls",
    "Network security",
    "Incident response"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data residency",
    "Data encryption",
    "Access controls",
    "Audit trails",
    "Data retention policies",
    "Data sharing policies"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Mid-Market Healthcare System",
    "Enterprise Health System",
    "Small-Business Medical Practice",
    "Mid-Market Health Clinic"
  ],
  "user_reviews": [
    "Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intuitive the software is. Most end users can navigate the site with little training.",
    "The messaging platform has potential to be a nice platform.",
    "The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together.",
    "I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment information. You can include every detail for them without having to play phone tag. and I can move onto the next task but still have a conversation with the patient if necessary.",
    "After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization.",
    "I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters. The secure texting feature has improved patient communication and increased patient satisfaction.",
    "It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our office.",
    "Being able to text and not have to call makes my job so much easier.",
    "We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis. This frees up our staff immensely to focus on our patient's care. We also appreciate with Luma Health we could use waitlist features, rescheduling, send individual or mass messages to patients as well as the review system.",
    "I like how easy it is to use and how helpful it is for me to communicate with my patients and to be very direct but also detailed if I need to. This is a great system!"
  ],
  "ratings": [
    "4.9/5 (110 reviews) - G2",
    "4.7/5 (81 reviews) - Capterra",
    "4.8/5 (83 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Epic",
    "Oracle Health",
    "MEDITECH",
    "eClinicalWorks",
    "athenahealth",
    "NextGen",
    "Greenway",
    "Nextech"
  ],
  "id": "SW1698",
  "slug": "luma-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/luma-health.json"
  }
}