JSON twin: https://www.healthaidb.com/software/luma.json
Luma Health
https://www.lumahealth.io/patient-success-platform/
Luma is an AI-native patient success platform that automates patient access, scheduling, communication, intake, eligibility, payments, waitlists and back-office workflows via EHR integrations.
Luma Health provides a cloud-based, EHR-integrated Patient Success Platform that combines automated scheduling (web, SMS, Google, voice), reminders and recalls, AI chatbots/concierge (Navigator, LumaBot), intake/registration, eligibility and payment processing, fax automation, waitlist management, referral outreach, broadcast messaging and analytics to streamline patient access and reduce manual staff work.
yes
2015
Hosted in AWS (multi-AZ); can deploy into AWS regions as needed; US-based hosting with options for regional controls
P0952
2025-09-07
commercial, proprietary
contact vendor for tiers, pricing and trial information
enterprise_quote
2015
product
1.0
{
"company_name": "Luma Health",
"company_url": "https://www.lumahealth.io/",
"company_offices": [
"United States",
"Canada",
"United Kingdom"
],
"company_founding": "2015",
"product_url": "https://www.lumahealth.io/patient-success-platform/",
"categories": [
"Patient Engagement",
"Patient Scheduling",
"Patient Intake",
"Patient-Facing AI Phone Calls",
"Patient Marketing Automation",
"Patient Billing and Collection",
"Secure Patient Communications",
"Care Team Coordination",
"Eligibility Checking"
],
"market_segment": [
"enterprise",
"smb",
"health systems"
],
"links": [
"https://www.lumahealth.io/",
"https://www.lumahealth.io/patient-success-platform/",
"https://www.lumahealth.io/integrations-2",
"https://www.lumahealth.io/security-and-trust",
"https://www.lumahealth.io/about-us/",
"https://elion.health/products/luma/analyst-call",
"https://www.capterra.com/p/176533/lumahealth/",
"https://www.prnewswire.com/news-releases/luma-health-raises-130-million-in-series-c-funding-to-unify-automate-and-transform-patients-healthcare-journeys-301430687.html",
"https://www.klasresearch.com/press-releases/klas-identifies-leading-patient-engagement-vendors/ (PR summary)",
"https://www.softwareadvice.com/medical/luma-health-profile/"
],
"summary": "Luma is an AI-native patient success platform that automates patient access, scheduling, communication, intake, eligibility, payments, waitlists and back-office workflows via EHR integrations.",
"description": "Luma Health provides a cloud-based, EHR-integrated Patient Success Platform that combines automated scheduling (web, SMS, Google, voice), reminders and recalls, AI chatbots/concierge (Navigator, LumaBot), intake/registration, eligibility and payment processing, fax automation, waitlist management, referral outreach, broadcast messaging and analytics to streamline patient access and reduce manual staff work.",
"target_users": [
"clinicians",
"front-desk staff",
"patient access specialists",
"care coordinators",
"administrators",
"revenue cycle teams",
"IT/technical staff",
"patients"
],
"specialties": [
"primary care",
"specialty outpatient clinics",
"orthopedics",
"cardiology",
"surgical services",
"behavioral health",
"women's health",
"radiology (scheduling)",
"ENT",
"dermatology"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom"
],
"languages_supported": [
"English",
"Spanish",
"French",
"Portuguese",
"Chinese (Mandarin)",
"Arabic",
"Russian",
"Tagalog",
"Vietnamese",
"Korean"
],
"pricing_model": "enterprise_quote",
"pricing_details": "contact vendor for tiers, pricing and trial information",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Patient scheduling & self-scheduling",
"Appointment reminders and recalls (multi-channel SMS/voice/email)",
"Digital intake & patient forms",
"Eligibility & insurance verification",
"Payments and point-of-care collections",
"Two-way patient communication / broadcast messaging",
"Waitlist management",
"Referral management",
"Collaboration Hub (staff workflow/chat/triage)",
"Analytics & reporting (patient success metrics)",
"Automated workflows / novel workflow builder",
"AI Navigator / AI Concierge",
"Fax automation (Fax Transform)",
"Reputation & feedback management"
],
"optional_modules": [
"AI Spark / generative AI features",
"Luma Bedrock (data-driven best practices)",
"Fax Transform (advanced fax automation)",
"Novel Workflows builder",
"Broadcast messaging (enterprise campaigns)",
"Advanced analytics & benchmarking"
],
"integrations": [
"Epic",
"Oracle Health / Cerner",
"MEDITECH",
"eClinicalWorks",
"athenahealth",
"NextGen",
"Nextech",
"Greenway",
"DocuSign",
"Veradigm (partner/app expo listed)"
],
"data_standards": [
"FHIR (including Argonaut scheduling APIs)",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST CSF r2",
"TX-RAMP Level 2",
"ISO 27001:2022",
"SOC 2 Type II",
"EU-U.S. Data Privacy Framework (and UK/Swiss extensions)"
],
"certifications": [
"HITRUST CSF r2",
"ISO 27001:2022",
"SOC 2 Type II",
"TX-RAMP Level 2",
"EU-U.S. Data Privacy Framework certification"
],
"security_features": [
"Encryption at rest and in transit",
"Zero Trust access controls",
"Role-based access control (RBAC)",
"Single Sign-On (SSO) and SAML support",
"Multi-factor authentication (MFA)",
"Audit logging and access entitlement reviews",
"SAST and DAST in SDLC",
"Automated vulnerability scanning and annual penetration testing"
],
"privacy_features": [
"HIPAA-compliant operations",
"Customer BAA available",
"EU-US / UK / Swiss Data Privacy Framework participation",
"Zero-retention mode for certain AI products",
"Data minimization and no resale of customer data"
],
"data_residency": "Hosted in AWS (multi-AZ); can deploy into AWS regions as needed; US-based hosting with options for regional controls",
"customers": [
"Houston ENT & Allergy",
"Phelps Memorial Health Center",
"Hayes Valley Health",
"DENT Neurologic Institute",
"Maury Regional Health",
"Mile Bluff Medical Center",
"UCSF",
"UAMS"
],
"user_reviews": [
"All around wonderful",
"Luma Health is a gamechanger for any medical practice",
"Hospital records easily experienced at home",
"Not having access to certain features for smaller clinics was frustrating",
"Luma helped us slash no-shows and boosted staff efficiency",
"Lost its way recently with pricing and support changes",
"Integration with our EHR reduced manual work significantly"
],
"ratings": [
"Capterra: 4.6/5",
"G2: 4.5/5",
"Software Advice: positive reviewer scores (summary available on profile pages)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"knowledge base",
"customer success / implementation team"
],
"training_options": [
"documentation",
"webinars",
"live_online (remote onboarding)",
"onsite (implementation/onboarding)",
"customer success enablement"
],
"release_year": "2015",
"integration_partners": [
"Epic",
"Oracle Health (Cerner)",
"MEDITECH",
"eClinicalWorks",
"athenahealth",
"NextGen",
"Greenway",
"Nextech",
"Oracle (validated integration)"
],
"id": "P0952",
"slug": "luma",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/luma.json"
}
}