JSON twin: https://www.healthaidb.com/software/loyal-health.json
Loyal
https://loyalhealth.com/platform/
Loyal Health provides an end-to-end, HIPAA-compliant digital care activation platform that unifies provider data, patient search, scheduling, chat, CRM, HRAs, and reputation/listings management to improve patient acquisition, retention, and operational ROI.
Loyal is a modular healthcare consumer engagement platform for health systems and hospitals that centralizes provider and location data, delivers AI-driven care search and conversational chat, supports web and chat-based self-scheduling, manages reputations and directory listings, and runs targeted CRM and HRA campaigns. The platform emphasizes HIPAA and SOC 2 Type II compliance and integrates with existing enterprise systems to drive measurable growth and operational efficiencies.
yes
2015
Hosted in United States (US-based HIPAA-compliant cloud)
P0949
2025-09-07
proprietary commercial
Contact vendor for pricing and implementation tiers; enterprise sales and demos available.
enterprise_quote
2015
Hosted in US HIPAA-compliant cloud; SaaS web application (no customer on-prem requirements listed)
product
1.0
{
"company_name": "Loyal",
"company_url": "https://loyalhealth.com/",
"company_offices": [
"United States"
],
"company_founding": "2015",
"product_url": "https://loyalhealth.com/platform/",
"categories": [
"patient-facing",
"digital engagement",
"provider data management",
"scheduling",
"conversational AI / chat",
"customer relationship management",
"reputation management",
"health risk assessments",
"data enablement",
"integration"
],
"market_segment": [
"enterprise",
"health system"
],
"links": [
"https://loyalhealth.com/",
"https://loyalhealth.com/platform/",
"https://loyalhealth.com/about-us/",
"https://loyalhealth.com/integration-business-partners/",
"https://loyalhealth.com/security/",
"https://hub.loyalhealth.com/basics/developer-guide",
"https://trust.loyalhealth.com/",
"https://marketplace.athenahealth.com/product/loyal",
"https://appsource.microsoft.com/en-us/product/web-apps/loyalhealthinc1600267502117.loyal",
"https://www.prnewswire.com/news-releases/loyal-becomes-first-digital-health-platform-to-integrate-google-my-business-and-google-business-messages-to-improve-consumers-omnichannel-experiences-301588906.html"
],
"summary": "Loyal Health provides an end-to-end, HIPAA-compliant digital care activation platform that unifies provider data, patient search, scheduling, chat, CRM, HRAs, and reputation/listings management to improve patient acquisition, retention, and operational ROI.",
"description": "Loyal is a modular healthcare consumer engagement platform for health systems and hospitals that centralizes provider and location data, delivers AI-driven care search and conversational chat, supports web and chat-based self-scheduling, manages reputations and directory listings, and runs targeted CRM and HRA campaigns. The platform emphasizes HIPAA and SOC 2 Type II compliance and integrates with existing enterprise systems to drive measurable growth and operational efficiencies.",
"target_users": [
"health system administrators",
"digital/marketing teams",
"patient access / scheduling teams",
"IT/integration teams",
"call center agents",
"patients / consumers"
],
"specialties": [
"health systems / hospitals",
"outpatient clinics",
"primary care"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and implementation tiers; enterprise sales and demos available.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Provider Data Management",
"Care Search (NLP-powered)",
"Web & Chat Scheduling (self-scheduling)",
"Conversational Chat / Chatbot",
"Health Risk Assessments (HRA library)",
"Customer Relationship Management (CRM) / Outreach",
"Reputation Management (Ratings & Reviews)",
"Directory Listings management (3rd-party publishers)",
"Review Response & Review Boost",
"Digital Engagement Suite",
"Analytics & real-time performance reporting"
],
"optional_modules": [
"Reputation Management Suite",
"Directory Listings / Listings Sync",
"Health Risk Assessments (expanded HRA library)",
"Advanced CRM / Outreach Campaigns"
],
"integrations": [
"Epic",
"Cerner",
"Oracle",
"athenahealth",
"MEDITECH",
"Infermedica",
"Google (scheduling / listings)",
"Apple (listings)",
"Foursquare (listings)",
"Facebook (listings)"
],
"data_standards": [
"FHIR"
],
"api_available": "yes",
"system_requirements": "Hosted in US HIPAA-compliant cloud; SaaS web application (no customer on-prem requirements listed)",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"TLS 1.2+ (encryption in transit)",
"AES-256 (encryption at rest)",
"Bearer token / Authorization HTTP header for API auth",
"User access administration / role-based access control (RBAC)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available"
],
"data_residency": "Hosted in United States (US-based HIPAA-compliant cloud)",
"customers": [
"ScionHealth",
"Virtua Health",
"Baptist Health Jacksonville",
"Frederick Health",
"Piedmont Healthcare",
"UChicago Medicine",
"UCLA Health",
"LifePoint Health",
"Piedmont Health (Piedmont Healthcare referenced in case study)"
],
"user_reviews": [
"I've had 2 c&p exams with them in California. Both of them got service connected and they were good in my opinion.",
"Called Loyal Health again, left my number for a call back again, expect to not be called back again.",
"Empower is easy to use, intuitive, and self-explanatory. I look forward to processing the comments and learn a lot from the feedback.",
"Chatbot + live chat increased user access and empowered patients with more self-help options (customer case claim summary).",
"Using conversational AI increased MyChart signups and decreased call volume in Northeast Florida (customer case claim summary)."
],
"ratings": [
"FeaturedCustomers: 2 reviews (vendor profile)",
"G2: product listing exists (no review score shown on G2 listing page)"
],
"support_channels": [
"contact form",
"email",
"chat",
"book a demo"
],
"training_options": [
"documentation",
"developer hub",
"case studies",
"webinars"
],
"release_year": "2015",
"integration_partners": [
"Epic Systems",
"Cerner",
"Oracle",
"athenahealth",
"MEDITECH",
"Infermedica",
"Apple",
"Google",
"Microsoft",
"Foursquare",
"Facebook",
"3rd-party listings (pre-built API integrations with major listing sites)"
],
"id": "P0949",
"slug": "loyal-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/loyal-health.json"
}
}