Loyal

JSON twin: https://www.healthaidb.com/software/loyal.json

Company Name

Loyal Health

Product URL

https://loyalhealth.com

Company URL

https://loyalhealth.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• patient Engagement
• data Management
• marketing Automation
• customer Relationship Management
• scheduling
• communication
• Clinical
• Administrative
• Diagnostic
• Engagement
• Reputation Management
• Crm
• Chat

Summary

Loyal Health offers a comprehensive digital healthcare platform designed to enhance patient engagement and streamline provider operations through integrated solutions.

Description

Loyal Health's platform unifies various healthcare touchpoints, including provider data management, digital engagement tools, customer relationship management (CRM), and reputation management, aiming to improve patient acquisition, retention, and overall care experiences.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2015

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2
• TX-RAMP Level 2

Customers

• UCLA Health
• Novant Health
• Renown Health
• PeaceHealth
• Submit Health
• MD Anderson Cancer Center

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Provider Data Management
• Care Search
• Scheduling
• Chat
• Health Risk Assessments (HRAs)
• Customer Relationship Management (CRM)
• Reputation Management
• Directory Listings
• Ratings & Reviews
• Review Response
• Review Boost

Id

SW1700

Integration Partners

• Epic Systems
• Cerner
• Allscripts
• Meditech
• Athenahealth
• NextGen Healthcare
• GE Healthcare
• McKesson
• eClinicalWorks
• Greenway Health

Integrations

• Epic
• Cerner
• MEDITECH
• Oracle Health EHR
• Google Business Profile
• Google Business Messages

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Symptom Checker
• Connect Data Management Platform

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent Management
• Anonymization
• Data Minimization

Product Code

SW1700

Product Name

Loyal

Ratings

• 4.5 out of 5 stars on G2
• 4.7 out of 5 stars on Capterra
• 4.6 out of 5 stars on HealthTechZone

Regions Available

• United States

Related Urls

• https://elion.health/products/loyal-health

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit Logs
• 2FA
• DLP

Specialties

• General Healthcare
• Patient Engagement
• Provider Data Management
• Reputation Management
• Crm
• Scheduling
• Chat
• Hras
• Care Search

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Loyal Health's platform has significantly improved our patient engagement strategies, leading to higher satisfaction rates.
• The integration with our existing EHR system was seamless, enhancing our operational efficiency.
• We appreciate the comprehensive data management features that have streamlined our processes.
• The customer support team is responsive and knowledgeable, providing excellent assistance.
• The platform's user-friendly interface has made training staff much easier.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Loyal",
  "company_name": "Loyal Health",
  "product_url": "https://loyalhealth.com",
  "company_url": "https://loyalhealth.com",
  "related_urls": [
    "https://elion.health/products/loyal-health"
  ],
  "product_code": "SW1700",
  "summary": "Loyal Health offers a comprehensive digital healthcare platform designed to enhance patient engagement and streamline provider operations through integrated solutions.",
  "description": "Loyal Health's platform unifies various healthcare touchpoints, including provider data management, digital engagement tools, customer relationship management (CRM), and reputation management, aiming to improve patient acquisition, retention, and overall care experiences.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "patient Engagement",
    "data Management",
    "marketing Automation",
    "customer Relationship Management",
    "scheduling",
    "communication",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Engagement",
    "Data Management",
    "Reputation Management",
    "Crm",
    "Scheduling",
    "Chat"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Engagement",
    "Provider Data Management",
    "Reputation Management",
    "Crm",
    "Scheduling",
    "Chat",
    "Hras",
    "Care Search"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Provider Data Management",
    "Care Search",
    "Scheduling",
    "Chat",
    "Health Risk Assessments (HRAs)",
    "Customer Relationship Management (CRM)",
    "Reputation Management",
    "Directory Listings",
    "Ratings & Reviews",
    "Review Response",
    "Review Boost"
  ],
  "optional_modules": [
    "Symptom Checker",
    "Connect Data Management Platform"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "MEDITECH",
    "Oracle Health EHR",
    "Google Business Profile",
    "Google Business Messages"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "TX-RAMP Level 2"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit Logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent Management",
    "Anonymization",
    "Data Minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "UCLA Health",
    "Novant Health",
    "Renown Health",
    "PeaceHealth",
    "Submit Health",
    "MD Anderson Cancer Center"
  ],
  "user_reviews": [
    "Loyal Health's platform has significantly improved our patient engagement strategies, leading to higher satisfaction rates.",
    "The integration with our existing EHR system was seamless, enhancing our operational efficiency.",
    "We appreciate the comprehensive data management features that have streamlined our processes.",
    "The customer support team is responsive and knowledgeable, providing excellent assistance.",
    "The platform's user-friendly interface has made training staff much easier."
  ],
  "ratings": [
    "4.5 out of 5 stars on G2",
    "4.7 out of 5 stars on Capterra",
    "4.6 out of 5 stars on HealthTechZone"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Epic Systems",
    "Cerner",
    "Allscripts",
    "Meditech",
    "Athenahealth",
    "NextGen Healthcare",
    "GE Healthcare",
    "McKesson",
    "eClinicalWorks",
    "Greenway Health"
  ],
  "id": "SW1700",
  "slug": "loyal",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/loyal.json"
  }
}