level-ai

JSON twin: https://www.healthaidb.com/software/level-ai.json

Company Name

Level AI

Product URL

https://thelevel.ai/healthcare/

Company URL

https://thelevel.ai

Categories

Summary

Level AI is a contact-center AI platform that uses real-time and generative AI to automate QA, surface voice/text insights, assist agents, and deploy virtual agents for enterprise customer service teams.

Description

Level AI provides an end-to-end contact-center intelligence and automation suite (real-time agent assist, 100% automated QA, voice/text analytics, VoC insights, agent coaching, virtual agents) built for enterprises and BPOs. The platform ingests voice and chat, applies ASR/semantic and generative models, produces actionable scores and trends, supports screen recording/redaction, and exposes analytics and automation for operational improvement and compliance (GDPR/HIPAA stated on vendor site).

Api Available

unknown

Certifications

Company Founding

2018

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0926

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Vendor offers enterprise pricing; contact vendor for tiers, trial and quote.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Level AI",
  "company_url": "https://thelevel.ai",
  "company_offices": [
    "United States",
    "India"
  ],
  "company_founding": "2018",
  "product_url": "https://thelevel.ai/healthcare/",
  "categories": [
    "patient-facing",
    "administrative",
    "analytics",
    "clinical-quality-assurance",
    "conversation-intelligence",
    "contact-center-ai",
    "generative-ai"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://thelevel.ai",
    "https://thelevel.ai/healthcare/",
    "https://thelevel.ai/about-us/",
    "https://thelevel.ai/integrations/",
    "https://thelevel.ai/security/",
    "https://thelevel.ai/resource-center/",
    "https://www.g2.com/products/level-ai/reviews",
    "https://www.linkedin.com/company/level-ai/",
    "https://www.crunchbase.com/organization/level-ai"
  ],
  "summary": "Level AI is a contact-center AI platform that uses real-time and generative AI to automate QA, surface voice/text insights, assist agents, and deploy virtual agents for enterprise customer service teams.",
  "description": "Level AI provides an end-to-end contact-center intelligence and automation suite (real-time agent assist, 100% automated QA, voice/text analytics, VoC insights, agent coaching, virtual agents) built for enterprises and BPOs. The platform ingests voice and chat, applies ASR/semantic and generative models, produces actionable scores and trends, supports screen recording/redaction, and exposes analytics and automation for operational improvement and compliance (GDPR/HIPAA stated on vendor site).",
  "target_users": [
    "contact center agents",
    "contact center leaders",
    "quality assurance teams",
    "CX leaders",
    "BPOs",
    "support managers",
    "sales teams",
    "IT/engineering teams"
  ],
  "specialties": [
    "contact center / CX",
    "customer service",
    "sales performance",
    "collection centers",
    "financial services",
    "insurance",
    "healthcare",
    "retail"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Europe",
    "Australia",
    "Global"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Vendor offers enterprise pricing; contact vendor for tiers, trial and quote.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS",
    "cloud"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Conversational AI transcription and analysis (100% of conversations)",
    "Generative AI call summarization (editable)",
    "Sentiment analysis and emotion detection",
    "Voice of the Customer insights (drivers, themes, trends)",
    "Automated quality scoring / Auto-QA",
    "Real-time agent assist (live guidance)",
    "Personalized agent coaching and coaching plans at scale",
    "Regulatory compliance monitoring for interactions",
    "Automatic PHI/PII redaction in conversations",
    "Analytics dashboard and custom reports",
    "Call & agent screen recording",
    "Ability to sync summaries to system(s) of record / EHR/CRM",
    "Collections / RCM support (billing follow-up prompts)",
    "Healthcare-specific protocol/adherence monitoring",
    "Searchable conversation intelligence and root-cause analysis"
  ],
  "optional_modules": [
    "Agent Assist",
    "Agent GPT",
    "Voice of the Customer Insights",
    "Agent Coaching",
    "Agent Screen Recording",
    "Quality Assurance (Auto-QA)"
  ],
  "integrations": [
    "EHR systems (sync summaries to systems of record)",
    "CRM platforms",
    "Contact center platforms / telephony",
    "Ticketing / case management systems",
    "Billing / RCM systems"
  ],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH",
    "GDPR"
  ],
  "certifications": [],
  "security_features": [
    "End-to-end security (site claim)",
    "Automatic PHI/PII redaction"
  ],
  "privacy_features": [
    "Automatic PHI/PII redaction"
  ],
  "data_residency": "",
  "customers": [
    "Sharecare"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [
    "resource_center",
    "blog",
    "events",
    "case_studies"
  ],
  "release_year": "",
  "integration_partners": [
    "Salesforce",
    "Zendesk",
    "Five9",
    "Twilio",
    "Tableau"
  ],
  "id": "P0926",
  "slug": "level-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/level-ai.json"
  }
}