lena-health

JSON twin: https://www.healthaidb.com/software/lena-health.json

Company Name

Lena Health

Product URL

https://www.joinlena.com/

Company URL

https://www.joinlena.com/

Categories

Summary

Lena Health provides an AI-powered telephonic and text outreach platform plus human navigators to automate non-clinical patient calls (e.g., post-discharge follow-up, care-gap outreach, referral scheduling) and scale care coordination.

Description

Lena combines conversational telephonic AI agents, SMS outreach, retry/voicemail workflows, language detection (15+ languages), analytics and optional human-in-the-loop navigators (LenaCare) to increase patient reach, close care gaps, schedule appointments and navigate social needs for health systems, value-based providers and payers.

Api Available

unknown

Certifications

Company Founding

2019

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0924

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

proprietary/commercial

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing; enterprise deployment and concierge navigator services available; demo/trial by request.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2019

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Lena Health",
  "company_url": "https://www.joinlena.com/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2019",
  "product_url": "https://www.joinlena.com/",
  "categories": [
    "clinical",
    "administrative",
    "patient-facing",
    "care coordination",
    "telephonic AI",
    "care navigation",
    "population health"
  ],
  "market_segment": [
    "enterprise",
    "health system",
    "payer"
  ],
  "links": [
    "https://www.joinlena.com/",
    "https://www.joinlena.com/discharge-follow-up",
    "https://www.joinlena.com/care-gap-closure",
    "https://www.joinlena.com/human-ai-program",
    "https://trust.lenaconnect.com/",
    "https://elion.health/products/lena-health",
    "https://www.crunchbase.com/organization/lena",
    "https://www.linkedin.com/company/lenahealth"
  ],
  "summary": "Lena Health provides an AI-powered telephonic and text outreach platform plus human navigators to automate non-clinical patient calls (e.g., post-discharge follow-up, care-gap outreach, referral scheduling) and scale care coordination.",
  "description": "Lena combines conversational telephonic AI agents, SMS outreach, retry/voicemail workflows, language detection (15+ languages), analytics and optional human-in-the-loop navigators (LenaCare) to increase patient reach, close care gaps, schedule appointments and navigate social needs for health systems, value-based providers and payers.",
  "target_users": [
    "care coordinators",
    "nurses",
    "clinicians",
    "patient navigators",
    "case managers",
    "health system administrators",
    "payers/health plans",
    "patients"
  ],
  "specialties": [
    "care coordination",
    "post-discharge follow-up",
    "population health",
    "care gap closure",
    "referral scheduling",
    "social determinants of health navigation",
    "patient outreach & engagement",
    "remote patient outreach"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "15+ languages (includes English, Spanish)"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing; enterprise deployment and concierge navigator services available; demo/trial by request.",
  "license": "proprietary/commercial",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "Telephony (automated phone calls)",
    "SMS/text"
  ],
  "features": [
    "Automated telephonic outreach (human-sounding AI calls)",
    "Live navigator escalation / human-in-the-loop",
    "Multilingual voice support (15+ languages)",
    "Automated retries, voicemail and SMS fallbacks",
    "Care program enrollment automation",
    "Screening questionnaires via voice",
    "Referral scheduling and appointment outreach",
    "Actionable follow-up recommendations and task generation",
    "Patient reach and engagement analytics",
    "List-based campaign management for patient cohorts",
    "Transportation and social needs identification and escalation",
    "Documentation and translation of call interactions"
  ],
  "optional_modules": [
    "LenaConnect (AI outbound calling automation)",
    "LenaHybrid (AI + live navigators escalation)",
    "LenaCare (dedicated 1:1 navigator program / concierge)"
  ],
  "integrations": [],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA"
  ],
  "certifications": [],
  "security_features": [
    "encryption in transit",
    "encryption at rest",
    "audit logging"
  ],
  "privacy_features": [
    "BAA available"
  ],
  "data_residency": "",
  "customers": [
    "Froedtert and Medical College of Wisconsin",
    "Houston Methodist",
    "Texas Medical Center",
    "UnitedHealthcare",
    "Google",
    "UniHealth / Techstars"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "contact form"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "2019",
  "integration_partners": [],
  "id": "P0924",
  "slug": "lena-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/lena-health.json"
  }
}