language-services-associates

JSON twin: https://www.healthaidb.com/software/language-services-associates.json

Company Name

Language Services Associates

Product URL

https://lsa.inc/industries/healthcare/

Company URL

https://lsa.inc/

Categories

Summary

Language Services Associates (LSA) provides on-site, over-the-phone, and video remote medical interpretation plus document translation and AI-enhanced language services for healthcare organizations.

Description

LSA delivers 24/7/365 interpretation (telephonic, video remote, onsite, ASL), translation & localization, telehealth integration, AI-assisted machine translation with human post‑editing, scheduling/reverse-call-flow tools, and language assessment/testing; focuses on HIPAA/HITECH/CMS/Joint Commission compliance and integrates with major telehealth and EHR platforms.

Api Available

yes

Certifications

Company Founding

1991

Company Offices

Compliance

Customers

Data Residency

US-hosted (LSA headquartered in the United States; regional/bring-your-own-cloud options provided via enterprise integrations upon request)

Data Standards

Deployment Model

Features

Id

P0915

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for custom pricing, GPO pricing available; pricing tiers and quotes provided on request (no public prices).

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Language Services Associates",
  "company_url": "https://lsa.inc/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "1991",
  "product_url": "https://lsa.inc/industries/healthcare/",
  "categories": [
    "patient-facing",
    "communication",
    "interpretation",
    "translation",
    "telehealth",
    "AI-enabled language services",
    "administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "government",
    "healthcare providers"
  ],
  "links": [
    "https://lsa.inc/",
    "https://lsa.inc/about/who-is-lsa/",
    "https://lsa.inc/industries/healthcare/",
    "https://lsa.inc/services/video-interpretation/",
    "https://lsa.inc/services/over-the-phone/",
    "https://lsa.inc/services/telehealth/",
    "https://lsa.inc/ai/",
    "https://lsa.inc/case-studies/",
    "https://elion.health/products/language-services-associates",
    "https://www.linkedin.com/company/language-services-associates"
  ],
  "summary": "Language Services Associates (LSA) provides on-site, over-the-phone, and video remote medical interpretation plus document translation and AI-enhanced language services for healthcare organizations.",
  "description": "LSA delivers 24/7/365 interpretation (telephonic, video remote, onsite, ASL), translation & localization, telehealth integration, AI-assisted machine translation with human post‑editing, scheduling/reverse-call-flow tools, and language assessment/testing; focuses on HIPAA/HITECH/CMS/Joint Commission compliance and integrates with major telehealth and EHR platforms.",
  "target_users": [
    "clinicians",
    "nurses",
    "medical interpreters",
    "patients",
    "healthcare administrators",
    "telehealth platform operators",
    "health systems/IDNs",
    "payers"
  ],
  "specialties": [
    "general hospital care",
    "telehealth/virtual care",
    "outpatient clinics",
    "radiology (imaging workflows)",
    "emergency medicine",
    "behavioral health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "American Sign Language (ASL)",
    "+230 other spoken languages"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for custom pricing, GPO pricing available; pricing tiers and quotes provided on request (no public prices).",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS",
    "on_demand_services"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Video Remote Interpretation (VRI)",
    "Over-the-Phone Interpretation (OPI)",
    "Onsite / In-person interpreters",
    "Telehealth integration with interpreters",
    "Machine Translation + human post-editing",
    "AI Interpretation",
    "AI Video Dubbing",
    "Translation & localization services",
    "American Sign Language (ASL) interpretation",
    "Language assessments & testing",
    "Interpreter scheduling / scheduler",
    "Reverse call flow / call routing",
    "24/7/365 language coverage (230+ languages)",
    "Web portal and reporting/usage dashboards",
    "Quality assurance and certified medical interpreters"
  ],
  "optional_modules": [
    "LSA Interpretation Scheduler",
    "Reverse Call Flow",
    "AI Interpretation",
    "Machine Translation+ post-editing",
    "AI Video Dubbing"
  ],
  "integrations": [
    "Epic (Epic Toolbox / Connection Hub)",
    "Zoom",
    "Microsoft Teams",
    "Webex",
    "Skype",
    "BlueJeans",
    "Vidyo/VidyoConnect",
    "Teladoc Health",
    "SnapMD",
    "Telehealth/virtual care platforms (via open API)"
  ],
  "data_standards": [],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH",
    "CMS guidance",
    "Joint Commission standards",
    "GDPR",
    "CCPA",
    "ISO 27001"
  ],
  "certifications": [
    "ISO 27001 (stated on technology page)",
    "SOC 2 (referenced in company materials)"
  ],
  "security_features": [
    "Encryption (in transit and at rest)",
    "Role-based access control (RBAC)",
    "SSO / SAML support",
    "Audit logging",
    "Two-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent management (client-side implementation supported)",
    "Data minimization / privacy-focused processes"
  ],
  "data_residency": "US-hosted (LSA headquartered in the United States; regional/bring-your-own-cloud options provided via enterprise integrations upon request)",
  "customers": [
    "Holy Cross Health",
    "The Guthrie Clinic",
    "Rayus Radiology",
    "Einstein Health Network",
    "RUSH Interpreter Services",
    "CompSpec",
    "A large US health insurer (unnamed in case study)"
  ],
  "user_reviews": [
    "I've recently had the best call… the interpreter was flawless between the member and me.",
    "Excellent company to work for. I have worked at LSA full-time for over 16 years and have only had a positive experience.",
    "LSA is a great agency to work for. Invoicing is very easy and user friendly right on their website.",
    "LSA has a wonderful face-to-face interpreting department. They are quick to respond to our emergency language needs.",
    "LSA are pretty good.",
    "Please do not use or work for this translation firm ever."
  ],
  "ratings": [
    "Trustpilot: 4.5 out of 5 (16 reviews)",
    "Glassdoor (employees): ~4.0–4.1 out of 5"
  ],
  "support_channels": [
    "phone",
    "email",
    "live chat",
    "website contact form",
    "24x7/365 support"
  ],
  "training_options": [
    "documentation",
    "onboarding (paid interpreter training)",
    "webinars / training tools",
    "live_online",
    "onsite (client training/support)"
  ],
  "release_year": "",
  "integration_partners": [
    "Epic",
    "Teladoc Health",
    "Microsoft Teams",
    "Zoom",
    "Webex",
    "BlueJeans",
    "VidyoConnect",
    "Skype",
    "SNAPMD",
    "ViTelNet",
    "HealthTrust (GPO partner)",
    "CoreTrust (GPO partner)",
    "Vizient (GPO partner)",
    "Premier (GPO partner)"
  ],
  "id": "P0915",
  "slug": "language-services-associates",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/language-services-associates.json"
  }
}