JSON twin: https://www.healthaidb.com/software/language-line.json
LanguageLine Solutions
https://www.languageline.com/interpreting
LanguageLine provides professional on-demand and onsite interpretation, translation and localization services for healthcare organizations, offering 24/7 access to trained medical interpreters across phone, video, and in-person channels.
Enterprise language-access platform and services including phone interpreting, video remote interpreting, onsite interpreters, translation/localization, EHR integrations (SMART on FHIR), telehealth support, AI-assisted offerings, and testing/training for medical interpreters; HIPAA-compliant workflows and expedited translation options for health plans.
yes
1982
P0914
2025-09-07
commercial proprietary
Contact vendor for quotes; pricing typically on-call/session or subscription for enterprise contracts; request-a-quote and demo available via vendor site.
enterprise_quote
1982
SaaS offering; integrates via SMART on FHIR and SIP; no on-prem server required (contact for connector requirements)
product
1.0
{
"company_name": "LanguageLine Solutions",
"company_url": "https://www.languageline.com/",
"company_offices": [
"United States",
"United Kingdom"
],
"company_founding": "1982",
"product_url": "https://www.languageline.com/interpreting",
"categories": [
"clinical",
"patient-facing",
"administrative",
"translation and localization",
"AI / automated interpreting"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"links": [
"https://www.languageline.com/",
"https://www.languageline.com/company",
"https://www.languageline.com/interpreting",
"https://www.languageline.com/translation-and-localization",
"https://www.languageline.com/ai-solutions/ai-interpreting",
"https://www.languageline.com/interpreting/languageline-app",
"https://www.languageline.com/company/certifications",
"https://www.languageline.com/request-a-quote",
"https://www.g2.com/products/languageline/reviews",
"https://www.languageline.com/resources/news/agreement-by-teleperformance-to-acquire-languageline-solutions-llc"
],
"summary": "LanguageLine provides professional on-demand and onsite interpretation, translation and localization services for healthcare organizations, offering 24/7 access to trained medical interpreters across phone, video, and in-person channels.",
"description": "Enterprise language-access platform and services including phone interpreting, video remote interpreting, onsite interpreters, translation/localization, EHR integrations (SMART on FHIR), telehealth support, AI-assisted offerings, and testing/training for medical interpreters; HIPAA-compliant workflows and expedited translation options for health plans.",
"target_users": [
"clinicians",
"nurses",
"patients",
"medical interpreters",
"healthcare administrators",
"health plans / payers",
"call center agents",
"telehealth providers"
],
"specialties": [
"emergency medicine",
"telehealth",
"primary care",
"pediatrics",
"surgery / perioperative",
"mental health",
"radiology (supporting procedures)",
"rehabilitation",
"audiology / DHH (sign language services)"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Global"
],
"languages_supported": [
"English",
"Spanish",
"Chinese (Mandarin/Cantonese)",
"Arabic",
"Vietnamese",
"Russian",
"French",
"Hindi",
"American Sign Language",
"240+ audio languages / 40+ video languages"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for quotes; pricing typically on-call/session or subscription for enterprise contracts; request-a-quote and demo available via vendor site.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"On-demand phone interpreting",
"Video remote interpreting (VRI)",
"In-person / on-site interpreting",
"Telehealth interpreting integrated into telehealth platforms",
"LanguageLine® mobile app for audio/video interpreting",
"Sign language / ASL services (video)",
"EHR integration (launch interpreter from chart)",
"SMART on FHIR-based EHR connectivity",
"SIP connectivity for telephony integration",
"Post-session data posting to EHR for reporting and billing",
"Interpreter quality monitoring and certification",
"Self-service kiosk/portal options",
"Direct response workflows",
"Client portal (MyLanguageLine) and account management",
"Implementation support, training, and program design",
"Multi-language coverage (240+ languages audio, 40+ video)",
"Session logging and reporting"
],
"optional_modules": [
"AI-assisted interpreting / Automated Interpreter Pilot",
"Machine translation programs",
"Advanced analytics and reporting packages",
"Custom EHR workflow integration services",
"On-site scheduling and coordination services"
],
"integrations": [
"SMART on FHIR-enabled EHRs (integration pattern) — used to integrate with popular EHR platforms",
"SIP telephone systems / PBX",
"Telehealth platforms (video visit platforms)",
"MyLanguageLine client portal"
],
"data_standards": [
"SMART on FHIR",
"FHIR"
],
"api_available": "yes",
"system_requirements": "SaaS offering; integrates via SMART on FHIR and SIP; no on-prem server required (contact for connector requirements)",
"compliance": [
"HIPAA (implied through healthcare integrations and BAA offerings)",
"HITRUST (HITRUST i1 stated)",
"ISO 9001",
"ASTM certification for on-demand interpretation"
],
"certifications": [
"HITRUST Implemented (i1)",
"ISO 9001",
"ASTM certification (on-demand audio/video interpretation)"
],
"security_features": [
"Encryption in transit and at rest",
"Audit logging / session logging",
"Role-based access controls (RBAC)",
"SSO/SAML support (enterprise integrations)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Session-level data capture for compliance and billing"
],
"data_residency": "",
"customers": [
"UCHealth",
"The Mount Sinai Hospital",
"North Shore Surgical Pavilion",
"Covenant Health",
"General Devices",
"988 Crisis Line",
"Midwest Health System",
"New England Health System",
"Montana Community Health Center",
"Salinas Valley Memorial",
"Children's Hospital (case study reference)",
"New York Hospital (bedside tablet case study)"
],
"user_reviews": [
"Often long wait times to obtain translation services.",
"Video remote interpreting reduced cancellations and improved patient experience at our hospital.",
"Training and onboarding for interpreters felt insufficient.",
"Transitioning to virtual interpreters reduced costs while maintaining quality.",
"On-demand phone/video interpreting works most of the time but can have delays during peak volume.",
"Interpreters report issues with pay and support when working for the platform."
],
"ratings": [
"G2 - LanguageLine product page: user reviews (mixed feedback on wait times and usability)",
"ConsumerAffairs - reviews listing (mentions 24/7 technical support and training offerings)"
],
"support_channels": [
"phone",
"video",
"email",
"onsite",
"chat",
"ticketing",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online training",
"onsite training",
"interpreter testing and certification programs"
],
"release_year": "1982",
"integration_partners": [
"Cisco",
"Vonage",
"NICE (CXone)",
"General Devices",
"Equiva",
"TeamLink (LanguageLine integration solution)",
"Rolling Cart (LanguageLine hardware/product integrations)"
],
"id": "P0914",
"slug": "language-line",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/language-line.json"
}
}