kustomer

JSON twin: https://www.healthaidb.com/software/kustomer.json

Company Name

Kustomer

Product URL

https://www.kustomer.com/customer-service-crm/

Company URL

https://www.kustomer.com

Categories

Summary

Kustomer is an AI-powered omnichannel customer service CRM that provides a unified 360° view of customers, automations, workflows and AI agents to streamline support and personalize interactions.

Description

Kustomer is a commercial SaaS CRM platform for customer service and contact centers that centralizes customer data (timelines, orders, interactions), supports omnichannel messaging (email, chat, SMS, social, voice via integrations), offers workflow automation, custom objects, role/permissioning, reporting/analytics and AI-powered agents for both reps and customers to automate and personalize support.

Api Available

yes

Certifications

Company Founding

2015

Company Offices

Compliance

Customers

Data Residency

Hosted on AWS (Kustomer states AWS data centers); US hosting by default with cross‑border transfers managed via DPA/privacy controls

Data Standards

Deployment Model

Features

Id

P0907

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

usage-based / tiered subscription; public pricing not listed—contact vendor for quote and trial/demo

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2015

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Kustomer",
  "company_url": "https://www.kustomer.com",
  "company_offices": [
    "United States",
    "United Kingdom"
  ],
  "company_founding": "2015",
  "product_url": "https://www.kustomer.com/customer-service-crm/",
  "categories": [
    "administrative",
    "customer relationship management",
    "omnichannel",
    "AI/automation",
    "reporting/analytics",
    "self-service"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.kustomer.com/customer-service-crm/",
    "https://www.kustomer.com/security/",
    "https://www.kustomer.com/usage-based-pricing/",
    "https://help.kustomer.com",
    "https://developer.kustomer.com/",
    "https://trust.kustomer.com/",
    "https://www.g2.com/products/kustomer/reviews",
    "https://www.capterra.com/p/158128/Kustomer/",
    "https://www.gartner.com/reviews/market/crm-customer-engagement-center/vendor/kustomer/product/kustomer",
    "https://www.kustomer.com/about-us/"
  ],
  "summary": "Kustomer is an AI-powered omnichannel customer service CRM that provides a unified 360° view of customers, automations, workflows and AI agents to streamline support and personalize interactions.",
  "description": "Kustomer is a commercial SaaS CRM platform for customer service and contact centers that centralizes customer data (timelines, orders, interactions), supports omnichannel messaging (email, chat, SMS, social, voice via integrations), offers workflow automation, custom objects, role/permissioning, reporting/analytics and AI-powered agents for both reps and customers to automate and personalize support.",
  "target_users": [
    "customer service agents",
    "contact center managers",
    "support operations",
    "customer success teams",
    "ecommerce support teams",
    "platform admins",
    "developers (for integrations)"
  ],
  "specialties": [
    "customer service",
    "contact center support",
    "ecommerce support",
    "self-service automation",
    "proactive service"
  ],
  "regions_available": [
    "United States",
    "United Kingdom",
    "Canada",
    "Australia",
    "European Union"
  ],
  "languages_supported": [],
  "pricing_model": "enterprise_quote",
  "pricing_details": "usage-based / tiered subscription; public pricing not listed—contact vendor for quote and trial/demo",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "360° customer timeline (chronological interactions)",
    "Custom objects & attributes",
    "Omnichannel inbox (email, chat, SMS, social)",
    "Workflows / automation (task sequencing, triggers)",
    "Tasks and task management",
    "Team Pulse (real-time agent/queue dashboard)",
    "Searchable, accessible customer data",
    "Webhooks and event-driven updates",
    "Permissions & granular RBAC",
    "Masking / data filtering by role",
    "Reporting & analytics",
    "AI agents for reps and customers (conversational automation)",
    "AI Agent Studio (build/customize agents)",
    "Proactive service / campaign triggers",
    "Self-service tools (knowledge / automation)",
    "Integrations ecosystem / plug-and-play apps",
    "Audit logging / activity history",
    "Developer API (platform integration)"
  ],
  "optional_modules": [
    "AI Agents (Reps)",
    "AI Agents (Customers)",
    "AI Agent Studio",
    "Omnichannel connectors",
    "Advanced Reporting & Analytics",
    "Workflows / Actions (advanced automation)"
  ],
  "integrations": [
    "Salesforce (integration/connector)",
    "Zendesk (comparison / migration paths)",
    "Intercom (comparison / migration paths)",
    "Gorgias (comparison / migration paths)",
    "Freshdesk (comparison / migration paths)",
    "Oracle (comparison / integration)",
    "HubSpot (site cookies/integration references)",
    "General webhook & API integrations (third‑party systems)"
  ],
  "data_standards": [
    "REST APIs",
    "Webhooks"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA (BAA available)",
    "GDPR",
    "CCPA",
    "SOC 2 (AICPA Trust Services Criteria)",
    "ISO 27001",
    "EU–US Privacy Shield (listed on site)"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control (granular permissions)",
    "SSO / SAML",
    "Audit logs",
    "Two-factor authentication (2FA)",
    "Vulnerability disclosure / bug bounty program"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data Processing Addendum (DPA)",
    "Data retention & classification controls",
    "Privacy & cookie controls"
  ],
  "data_residency": "Hosted on AWS (Kustomer states AWS data centers); US hosting by default with cross‑border transfers managed via DPA/privacy controls",
  "customers": [
    "Everlane",
    "Daily Harvest",
    "Jokr / Daki",
    "Terra Kaffe",
    "Alex and Ani",
    "Bulletproof",
    "Hopper",
    "Untuckit",
    "HopSkipDrive",
    "Kin Insurance",
    "Makesy",
    "Comrad",
    "Priority Bicycles",
    "HexClad",
    "Hopper",
    "Everlane"
  ],
  "user_reviews": [
    "Takes time to get used to and can have a learning curve.",
    "The timeline view gives agents full context in one place.",
    "Helped us reduce first response times and improve CSAT.",
    "Good omnichannel view but some stability/glitch issues reported.",
    "AI features greatly increased deflections and automation."
  ],
  "ratings": [
    "G2: 4.4/5 (aggregate, 2025)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Amazon Connect",
    "Aircall",
    "RingCentral",
    "Shopify",
    "Salesforce",
    "Zendesk"
  ],
  "id": "P0907",
  "slug": "kustomer",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/kustomer.json"
  }
}