Kustomer

JSON twin: https://www.healthaidb.com/software/kustomer.json

Company Name

Kustomer

Product URL

https://www.kustomer.com

Company URL

https://www.kustomer.com

Categories

• customer Support
• customer Relationship Management
• ai Clinical Documentation Integrity
• communication
• administrative Operations
• health Data Analytics
• security
• compliance Management
• Customer Service
• Crm
• Ai Integration
• Omnichannel Support
• Automation
• Reporting
• Compliance

Summary

Kustomer is an AI-powered customer service CRM platform that unifies CRM, ticketing, and AI to enhance customer support across multiple channels.

Description

Kustomer offers a comprehensive customer service solution integrating CRM, AI agents, and omnichannel support to improve service efficiency and customer satisfaction. It provides features like AI-driven chatbots, omnichannel messaging, and customizable workflows, enabling businesses to deliver personalized and proactive support. The platform also includes robust reporting tools and ensures data security and compliance, including HIPAA for healthcare organizations.

Api Available

yes

Certifications

• ISO 27001
• SOC 2

Company Founding

2015

Company Offices

• United States
• United Kingdom
• Germany
• India
• Australia
• Singapore
• Canada
• Netherlands
• France
• Brazil

Compliance

• HIPAA
• GDPR
• CCPA
• SOC 2
• ISO 27001
• EU–US Privacy Shield

Customers

• Yummy
• HexClad
• Kin Insurance

Data Residency

Hosted on AWS (US hosting by default with cross-border transfers managed via DPA/privacy controls)

Data Standards

• REST APIs
• Webhooks

Deployment Model

• SaaS

Features

• 360° customer timeline
• Custom objects & attributes
• Omnichannel inbox (email, chat, SMS, social)
• Workflows / automation
• Tasks and task management
• Advanced Reporting & Analytics
• AI Agents for Reps
• AI Agents for Customers
• Omnichannel support
• Agent Assist
• Customer Assist
• AI Agent Studio
• Proactive Service
• Self-Service
• Data Processing Addendum (DPA)
• Business Associate Agreement (BAA)
• Data retention & classification controls
• Privacy & cookie controls
• Audit Logs

Id

SW1656

Integration Partners

• Zendesk Support Suite
• Gladly
• Freshdesk

Integrations

• AWS Connect Voice
• Gmail App
• Virtru Data Protection Gateway
• Strac Data Loss Prevention (DLP)

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Portuguese
• Japanese
• Korean
• Chinese
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Gujarati
• Malayalam
• Kannada

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• AI Agent Studio
• Omnichannel support
• Agent Assist
• Customer Assist
• Proactive Service
• Self-Service

Os Platforms

• Web

Pricing Details

Enterprise: $89 per seat/month; Ultimate: $139 per seat/month; AI Agents for Customers: $0.60 per engaged conversation; AI Agents for Reps: $40 per user/month; HIPAA Compliance: $25 per user/month

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Data Processing Addendum (DPA)
• Data retention & classification controls
• Privacy & cookie controls

Product Code

SW1656

Product Name

Kustomer

Ratings

• 4.4/5 (G2)
• 5.0/5 (Capterra)

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Spain
• Italy
• India
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• New Zealand
• Singapore
• Malaysia
• Hong Kong
• United Arab Emirates

Related Urls

• https://elion.health/products/kustomer

Release Year

2015

Security Features

• Encryption in transit and at rest
• Role-based access control
• SSO / SAML
• Audit logs
• Two-factor authentication (2FA)
• Vulnerability disclosure / bug bounty program

Specialties

• Customer Service
• Crm
• Ai Integration
• Omnichannel Support
• Automation
• Reporting
• Security
• Compliance

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• customer service teams
• support agents
• admins
• businesses seeking customer service solutions

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Kustomer is a very powerful and user-friendly tool. It offers flows that allow us to highly customize the customer experience and the routing to service advisors. It helps us a lot in managing traffic. I also want to highlight that their technical support is very fast when errors or difficulties arise, providing immediate attention, which we truly value.
• I really appreciate how intuitive and customizable Kustomer is. It makes managing customer interactions seamless by keeping all communication channels in one place, which improves both efficiency and response quality. The automation tools and robust reporting also help our team stay on top of performance and deliver a better customer experience.
• I love how Kustomer centralizes all the information and communications of our clients, which allows the agents' work to be more efficient by having all the channels integrated on the same screen. Features like Worklose, searches, and business rolls are extremely effective and easy to use, which allows for increased productivity. I also appreciate the ability to integrate with other applications, which expands functionality without increasing the workload.
• Kustomer has resulted in many happy customers.
• It is an easy platform to deal with customer's requests, and you can integrate different channels, such as email and Social Media, all in one platform.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Kustomer",
  "company_name": "Kustomer",
  "product_url": "https://www.kustomer.com",
  "company_url": "https://www.kustomer.com",
  "related_urls": [
    "https://elion.health/products/kustomer"
  ],
  "product_code": "SW1656",
  "summary": "Kustomer is an AI-powered customer service CRM platform that unifies CRM, ticketing, and AI to enhance customer support across multiple channels.",
  "description": "Kustomer offers a comprehensive customer service solution integrating CRM, AI agents, and omnichannel support to improve service efficiency and customer satisfaction. It provides features like AI-driven chatbots, omnichannel messaging, and customizable workflows, enabling businesses to deliver personalized and proactive support. The platform also includes robust reporting tools and ensures data security and compliance, including HIPAA for healthcare organizations.",
  "categories": [
    "customer Support",
    "customer Relationship Management",
    "ai Clinical Documentation Integrity",
    "communication",
    "administrative Operations",
    "health Data Analytics",
    "security",
    "compliance Management",
    "Customer Service",
    "Crm",
    "Ai Integration",
    "Omnichannel Support",
    "Automation",
    "Reporting",
    "Security",
    "Compliance"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "customer service teams",
    "support agents",
    "admins",
    "businesses seeking customer service solutions"
  ],
  "specialties": [
    "Customer Service",
    "Crm",
    "Ai Integration",
    "Omnichannel Support",
    "Automation",
    "Reporting",
    "Security",
    "Compliance"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Spain",
    "Italy",
    "India",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "South Africa",
    "New Zealand",
    "Singapore",
    "Malaysia",
    "Hong Kong",
    "United Arab Emirates"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Portuguese",
    "Japanese",
    "Korean",
    "Chinese",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Gujarati",
    "Malayalam",
    "Kannada"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Enterprise: $89 per seat/month; Ultimate: $139 per seat/month; AI Agents for Customers: $0.60 per engaged conversation; AI Agents for Reps: $40 per user/month; HIPAA Compliance: $25 per user/month",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "India",
    "Australia",
    "Singapore",
    "Canada",
    "Netherlands",
    "France",
    "Brazil"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "360° customer timeline",
    "Custom objects & attributes",
    "Omnichannel inbox (email, chat, SMS, social)",
    "Workflows / automation",
    "Tasks and task management",
    "Advanced Reporting & Analytics",
    "AI Agents for Reps",
    "AI Agents for Customers",
    "Omnichannel support",
    "Agent Assist",
    "Customer Assist",
    "AI Agent Studio",
    "Proactive Service",
    "Self-Service",
    "Data Processing Addendum (DPA)",
    "Business Associate Agreement (BAA)",
    "Data retention & classification controls",
    "Privacy & cookie controls",
    "Audit Logs"
  ],
  "optional_modules": [
    "AI Agent Studio",
    "Omnichannel support",
    "Agent Assist",
    "Customer Assist",
    "Proactive Service",
    "Self-Service"
  ],
  "integrations": [
    "AWS Connect Voice",
    "Gmail App",
    "Virtru Data Protection Gateway",
    "Strac Data Loss Prevention (DLP)"
  ],
  "data_standards": [
    "REST APIs",
    "Webhooks"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "CCPA",
    "SOC 2",
    "ISO 27001",
    "EU–US Privacy Shield"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control",
    "SSO / SAML",
    "Audit logs",
    "Two-factor authentication (2FA)",
    "Vulnerability disclosure / bug bounty program"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data Processing Addendum (DPA)",
    "Data retention & classification controls",
    "Privacy & cookie controls"
  ],
  "data_residency": "Hosted on AWS (US hosting by default with cross-border transfers managed via DPA/privacy controls)",
  "customers": [
    "Yummy",
    "HexClad",
    "Kin Insurance"
  ],
  "user_reviews": [
    "Kustomer is a very powerful and user-friendly tool. It offers flows that allow us to highly customize the customer experience and the routing to service advisors. It helps us a lot in managing traffic. I also want to highlight that their technical support is very fast when errors or difficulties arise, providing immediate attention, which we truly value.",
    "I really appreciate how intuitive and customizable Kustomer is. It makes managing customer interactions seamless by keeping all communication channels in one place, which improves both efficiency and response quality. The automation tools and robust reporting also help our team stay on top of performance and deliver a better customer experience.",
    "I love how Kustomer centralizes all the information and communications of our clients, which allows the agents' work to be more efficient by having all the channels integrated on the same screen. Features like Worklose, searches, and business rolls are extremely effective and easy to use, which allows for increased productivity. I also appreciate the ability to integrate with other applications, which expands functionality without increasing the workload.",
    "Kustomer has resulted in many happy customers.",
    "It is an easy platform to deal with customer's requests, and you can integrate different channels, such as email and Social Media, all in one platform."
  ],
  "ratings": [
    "4.4/5 (G2)",
    "5.0/5 (Capterra)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Zendesk Support Suite",
    "Gladly",
    "Freshdesk"
  ],
  "id": "SW1656",
  "slug": "kustomer",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/kustomer.json"
  }
}