Kore.ai
JSON twin: https://www.healthaidb.com/software/kore-ai.json
Company Name
Kore.ai
Product URL
https://kore.ai
Company URL
https://kore.ai
Categories
Summary
Kore.ai offers AI-driven solutions to enhance healthcare experiences by automating patient interactions and streamlining workflows.
Description
Kore.ai provides AI-powered solutions tailored for the healthcare sector, including HealthAssist, a HIPAA-compliant platform that delivers conversational experiences through voice and digital interactions with patients, members, caregivers, providers, agents, employees, and consumers. The platform integrates with electronic medical records (EMR), patient monitoring systems, billing, and other revenue cycle management solutions to automate tasks such as appointment scheduling, symptom evaluation, and billing processes. Additionally, Kore.ai's partnership with Mediktor enables healthcare providers to offer multilingual, omnichannel healthcare assessments, improving patient engagement and care navigation. The company has been recognized as a leader in conversational AI platforms by Gartner and Frost & Sullivan, highlighting its impact in the healthcare industry.
Api Available
yes
Certifications
Company Founding
2015
Company Offices
Compliance
- HIPAA
- GDPR
- SOC 2
- ISO 27001
- PCI DSS
Customers
- Over 200 partners and 400 Fortune 2000 companies
Data Residency
Multi-region (US and EU regions) and BYO cloud region options
Data Standards
- FHIR
- HL7 v2
- SMART on FHIR
- REST/JSON APIs
- OAuth2
Deployment Model
- SaaS
- private_cloud
- on_prem
- hybrid
Features
- Conversational AI agents (text & voice)
- Pre-built healthcare AI agents/use-cases
- No-code visual AI agent builder
- Pro-code developer tools & SDKs
- Multi-agent orchestration
- Contact center optimization (AI-first)
- Agent AI assistance for live agents
- Proactive outreach / outbound campaigns
- Quality assurance / intelligent QA
- Search & Data AI (RAG / contextual retrieval)
- Integrations marketplace / prebuilt connectors
- Observability, analytics & monitoring
- AI security, compliance & governance
- Enterprise search
- Conversational IVR / speech enablement
- Agent marketplace
Id
SW1650
Integration Partners
Integrations
- Epic
- Cerner
- Salesforce
- Oracle
- SAP
- Infermedica
- Mediktor
- NextGen
- Custom REST APIs
- Single Sign-On providers (SAML/OIDC)
Languages Supported
- English
- Japanese
- Spanish
- French
- German
- Italian
- Portuguese
- Chinese
- Korean
- Arabic
- Russian
- Hindi
- Bengali
- Punjabi
- Javanese
- Telugu
- Marathi
- Turkish
- Vietnamese
- Tamil
Last Updated
2025-10-11
License
commercial
Market Segment
- enterprise
- healthcare providers
- healthcare payers
- life sciences companies
Optional Modules
- Quality AI (QA automation)
- Outbound campaign manager
- Multi-agent orchestration add-on
- Pre-built healthcare accelerators
- Enterprise connectors pack
Os Platforms
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- BAA (business associate agreement) support
- Consent management
- Data minimization
- Anonymization / pseudonymization options
Product Code
SW1650
Product Name
Kore.ai
Ratings
- 4.7/5 on G2
- 5.0/5 on Capterra
- 4.5/5 on G2
Regions Available
Related Urls
Release Year
2013
Security Features
- Encryption in transit
- Encryption at rest
- Role-based access control (RBAC)
- Audit logs
- 2FA
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
AWS, Azure, Google Cloud, Kubernetes, VM-based deployments
Target Users
- patients
- members
- caregivers
- providers
- agents
- employees
- consumers
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- I really like the flexibility and scalability of Kore.AI’s platform. The no-code/low-code interface helps speed up bot development, while still allowing deep customization for complex use cases.
- The platform integrates seamlessly with multiple channels, and the analytics features provide great visibility into bot performance.
- I love how easy it is to spin up an agent for our marketing team or our customer support folks. The drag-and-drop builder is really intuitive, and our dev team can still go deeper with code when they need to.
- It's also cool how multiple agents can work together and share context; our helpdesk bot can hand off to a billing bot without losing the thread.
- It comes with strong security and compliance features, and we were able to plug it into Salesforce and Slack without any headaches.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Kore.ai",
"company_name": "Kore.ai",
"product_url": "https://kore.ai",
"company_url": "https://kore.ai",
"related_urls": [
"https://elion.health/products/kore-ai"
],
"product_code": "SW1650",
"summary": "Kore.ai offers AI-driven solutions to enhance healthcare experiences by automating patient interactions and streamlining workflows.",
"description": "Kore.ai provides AI-powered solutions tailored for the healthcare sector, including HealthAssist, a HIPAA-compliant platform that delivers conversational experiences through voice and digital interactions with patients, members, caregivers, providers, agents, employees, and consumers. The platform integrates with electronic medical records (EMR), patient monitoring systems, billing, and other revenue cycle management solutions to automate tasks such as appointment scheduling, symptom evaluation, and billing processes. Additionally, Kore.ai's partnership with Mediktor enables healthcare providers to offer multilingual, omnichannel healthcare assessments, improving patient engagement and care navigation. The company has been recognized as a leader in conversational AI platforms by Gartner and Frost & Sullivan, highlighting its impact in the healthcare industry.",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"diagnostic Support",
"ai Clinical Documentation Integrity",
"healthcare It",
"patient Engagement",
"care Navigation",
"clinical Workflow Optimization",
"Clinical",
"Administrative",
"Patient-facing",
"Diagnostic",
"Healthcare Automation",
"Ai Solutions",
"Healthcare It",
"Patient Engagement",
"Care Navigation",
"Workflow Optimization"
],
"market_segment": [
"enterprise",
"healthcare providers",
"healthcare payers",
"life sciences companies"
],
"target_users": [
"patients",
"members",
"caregivers",
"providers",
"agents",
"employees",
"consumers"
],
"specialties": [
"Healthcare Automation",
"Patient Engagement",
"Care Navigation",
"Workflow Optimization",
"Ai Solutions",
"Healthcare It",
"Emr Integration",
"Billing Automation",
"Symptom Evaluation",
"Appointment Scheduling",
"Revenue Cycle Management",
"Healthcare Assessments",
"Multilingual Support",
"Omnichannel Support",
"Patient Experience",
"Healthcare Innovation",
"Digital Transformation",
"Healthcare Ai",
"Healthcare Analytics",
"Healthcare Customer Service"
],
"regions_available": [
"United States",
"Europe",
"Asia-Pacific",
"Japan",
"India",
"United Kingdom",
"Germany",
"France",
"Italy",
"Spain",
"Australia",
"Canada",
"Brazil",
"Mexico",
"South Korea",
"Singapore",
"China",
"Middle East",
"Africa",
"Latin America",
"Russia"
],
"languages_supported": [
"English",
"Japanese",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Chinese",
"Korean",
"Arabic",
"Russian",
"Hindi",
"Bengali",
"Punjabi",
"Javanese",
"Telugu",
"Marathi",
"Turkish",
"Vietnamese",
"Tamil"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States",
"India",
"United Kingdom",
"Japan",
"Europe"
],
"company_founding": "2015",
"deployment_model": [
"SaaS",
"private_cloud",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Conversational AI agents (text & voice)",
"Pre-built healthcare AI agents/use-cases",
"No-code visual AI agent builder",
"Pro-code developer tools & SDKs",
"Multi-agent orchestration",
"Contact center optimization (AI-first)",
"Agent AI assistance for live agents",
"Proactive outreach / outbound campaigns",
"Quality assurance / intelligent QA",
"Search & Data AI (RAG / contextual retrieval)",
"Integrations marketplace / prebuilt connectors",
"Observability, analytics & monitoring",
"AI security, compliance & governance",
"Enterprise search",
"Conversational IVR / speech enablement",
"Agent marketplace"
],
"optional_modules": [
"Quality AI (QA automation)",
"Outbound campaign manager",
"Multi-agent orchestration add-on",
"Pre-built healthcare accelerators",
"Enterprise connectors pack"
],
"integrations": [
"Epic",
"Cerner",
"Salesforce",
"Oracle",
"SAP",
"Infermedica",
"Mediktor",
"NextGen",
"Custom REST APIs",
"Single Sign-On providers (SAML/OIDC)"
],
"data_standards": [
"FHIR",
"HL7 v2",
"SMART on FHIR",
"REST/JSON APIs",
"OAuth2"
],
"api_available": "yes",
"system_requirements": "AWS, Azure, Google Cloud, Kubernetes, VM-based deployments",
"compliance": [
"HIPAA",
"GDPR",
"SOC 2",
"ISO 27001",
"PCI DSS"
],
"certifications": [
"SOC 2",
"ISO 27001"
],
"security_features": [
"Encryption in transit",
"Encryption at rest",
"Role-based access control (RBAC)",
"Audit logs",
"2FA"
],
"privacy_features": [
"BAA (business associate agreement) support",
"Consent management",
"Data minimization",
"Anonymization / pseudonymization options"
],
"data_residency": "Multi-region (US and EU regions) and BYO cloud region options",
"customers": [
"Over 200 partners and 400 Fortune 2000 companies"
],
"user_reviews": [
"I really like the flexibility and scalability of Kore.AI’s platform. The no-code/low-code interface helps speed up bot development, while still allowing deep customization for complex use cases.",
"The platform integrates seamlessly with multiple channels, and the analytics features provide great visibility into bot performance.",
"I love how easy it is to spin up an agent for our marketing team or our customer support folks. The drag-and-drop builder is really intuitive, and our dev team can still go deeper with code when they need to.",
"It's also cool how multiple agents can work together and share context; our helpdesk bot can hand off to a billing bot without losing the thread.",
"It comes with strong security and compliance features, and we were able to plug it into Salesforce and Slack without any headaches."
],
"ratings": [
"4.7/5 on G2",
"5.0/5 on Capterra",
"4.5/5 on G2"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2013",
"integration_partners": [
"Salesforce",
"Slack"
],
"id": "SW1650",
"slug": "kore-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/kore-ai.json"
}
}