JSON twin: https://www.healthaidb.com/software/kore-ai.json
Kore.ai
https://kore.ai/conversational-ai-for-healthcare/
Kore.ai HealthAssist is an enterprise conversational AI platform that delivers pre-built and customizable virtual agents to automate patient/member engagement, contact center support, and clinical/medical affairs workflows across providers, payers, and life sciences.
Kore.ai provides an AI-native agent platform with healthcare-focused pre-built solutions (HealthAssist) that support multilingual text and voice virtual assistants, agent assist, RAG-enabled knowledge retrieval, scheduling and reminders, claims/billing automation, medical information handling, adverse event detection, and contact-center optimization. The platform offers no-code/pro-code development, multi-agent orchestration, integrations with enterprise systems, compliance/security controls, and deployment flexibility for large healthcare organizations.
yes
2014
Multi-region (US and EU regions) and BYO cloud region options
P0904
2025-09-07
proprietary commercial
Contact vendor for custom pricing and deployment options; enterprise licensing and quotes available (trial/demo available on request).
enterprise_quote
2014
product
1.0
{
"company_name": "Kore.ai",
"company_url": "https://kore.ai",
"company_offices": [
"United States (Orlando)",
"United States (New York)",
"United Kingdom (London)",
"Germany (Frankfurt)",
"United Arab Emirates (Dubai)",
"India (Hyderabad)",
"South Korea (Seoul)",
"Japan (Tokyo)"
],
"company_founding": "2014",
"product_url": "https://kore.ai/conversational-ai-for-healthcare/",
"categories": [
"conversational AI",
"patient-facing",
"administrative",
"clinical",
"contact-center",
"AI platform",
"process automation"
],
"market_segment": [
"enterprise"
],
"links": [
"https://kore.ai",
"https://kore.ai/about-us/",
"https://kore.ai/conversational-ai-for-healthcare/",
"https://kore.ai/agent-platform/",
"https://docs.kore.ai/",
"https://kore.ai/responsible-ai-framework/",
"https://kore.ai/contact-us/",
"https://www.g2.com/products/kore-ai/reviews",
"https://techcrunch.com/2024/01/30/kore-ai-a-startup-building-conversational-ai-for-enterprises-raises-150m/",
"https://kore.ai/analyst-recognition/"
],
"summary": "Kore.ai HealthAssist is an enterprise conversational AI platform that delivers pre-built and customizable virtual agents to automate patient/member engagement, contact center support, and clinical/medical affairs workflows across providers, payers, and life sciences.",
"description": "Kore.ai provides an AI-native agent platform with healthcare-focused pre-built solutions (HealthAssist) that support multilingual text and voice virtual assistants, agent assist, RAG-enabled knowledge retrieval, scheduling and reminders, claims/billing automation, medical information handling, adverse event detection, and contact-center optimization. The platform offers no-code/pro-code development, multi-agent orchestration, integrations with enterprise systems, compliance/security controls, and deployment flexibility for large healthcare organizations.",
"target_users": [
"patients",
"clinicians/providers",
"contact-center agents",
"health plan members/payers",
"medical affairs teams",
"administrators/operations",
"IT/developers"
],
"specialties": [
"patient engagement",
"telehealth access",
"revenue cycle / billing",
"medical affairs",
"clinical information retrieval",
"contact center / CX",
"care coordination"
],
"regions_available": [
"United States",
"United Kingdom",
"Germany",
"United Arab Emirates",
"India",
"South Korea",
"Japan",
"Global"
],
"languages_supported": [
"English",
"Spanish",
"German",
"French",
"Japanese",
"Korean",
"Arabic",
"Hindi"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for custom pricing and deployment options; enterprise licensing and quotes available (trial/demo available on request).",
"license": "proprietary commercial",
"deployment_model": [
"SaaS",
"private_cloud",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Conversational AI agents (text & voice)",
"Pre-built healthcare AI agents/use-cases",
"No-code visual AI agent builder",
"Pro-code developer tools & SDKs",
"Multi-agent orchestration",
"Contact center optimization (AI-first)",
"Agent AI assistance for live agents",
"Proactive outreach / outbound campaigns",
"Quality assurance / intelligent QA",
"Search & Data AI (RAG / contextual retrieval)",
"Integrations marketplace / prebuilt connectors",
"Observability, analytics & monitoring",
"AI security, compliance & governance",
"Enterprise search",
"Conversational IVR / speech enablement",
"Agent marketplace"
],
"optional_modules": [
"AI engineering tools",
"Search & Data AI (RAG)",
"Observability module",
"Contact center module",
"Agent AI assistance (real-time)",
"Quality AI (QA automation)",
"Outbound campaign manager",
"Multi-agent orchestration add-on",
"Pre-built healthcare accelerators",
"Enterprise connectors pack"
],
"integrations": [
"Epic",
"Cerner",
"Salesforce",
"Oracle",
"SAP",
"Infermedica",
"Mediktor",
"NextGen",
"Custom REST APIs",
"Single Sign-On providers (SAML/OIDC)"
],
"data_standards": [
"FHIR",
"HL7 v2",
"SMART on FHIR",
"REST/JSON APIs",
"OAuth2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"SOC 2",
"ISO 27001"
],
"certifications": [
"SOC 2",
"ISO 27001"
],
"security_features": [
"Encryption in transit",
"Encryption at rest",
"Role-based access control (RBAC)",
"SSO / SAML / OIDC",
"Audit logging",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"BAA (business associate agreement) support",
"Consent management",
"Data minimization",
"Anonymization / pseudonymization options"
],
"data_residency": "Multi-region (US and EU regions) and BYO cloud region options",
"customers": [
"Eli Lilly",
"Morgan Stanley",
"Deutsche Bank",
"AMD",
"Boardwalk REIT",
"RCBC",
"Mashreq",
"A leading digital healthcare provider (unnamed, cited in partner case study)",
"Multiple health plans (unnamed - referenced in Kore.ai/Cognizant case study)"
],
"user_reviews": [
"The no-code/low-code interface helps speed up bot development while still allowing deep customization.",
"Excellent solution for chat automation — helped deflect calls and improve self-serve.",
"Powerful and user-friendly platform for building AI-powered virtual assistants.",
"Implementation was smooth and the Kore.ai team were helpful and quick to assist.",
"Robust utterance and pattern handling; good for complex enterprise use cases."
],
"ratings": [
"G2: ~4.6 out of 5 (Kore.AI product page / aggregated reviews)",
"Gartner Peer Insights: Positive user reviews for Kore.ai Experience Optimization (XO) Platform",
"Forrester Wave / Analyst recognitions: Named a Leader in Forrester Wave (2024) / Everest Group and Frost & Sullivan recognitions cited"
],
"support_channels": [
"documentation",
"community",
"ticketing",
"chat",
"email"
],
"training_options": [
"documentation",
"webinars",
"Kore.ai Academy (online training)",
"live_online (training/webinars)",
"developer docs and tutorials"
],
"release_year": "2014",
"integration_partners": [
"Infermedica",
"Genesys (AppFoundry)",
"AWS Marketplace",
"Cognizant (implementation partner/case study)",
"Elevondata (implementation partner)",
"Cornerstone partner (trust-journey video partner)",
"Various contact center and telephony providers (prebuilt integrations referenced)"
],
"id": "P0904",
"slug": "kore-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/kore-ai.json"
}
}