JSON twin: https://www.healthaidb.com/software/klara.json
Klara
https://www.klara.com/patient-communication
Klara is a conversational patient engagement platform that centralizes text, web chat, phone-to-text and telemedicine to streamline patient communication and automate administrative workflows for medical practices.
Klara provides HIPAA-aware two‑way messaging, web chat, call‑to‑text, voicemail transcription, telemedicine video visits, workflow automation (scheduling, intake, reminders, post‑visit follow‑ups) and team collaboration (shared inboxes, routing, templates). It integrates with major ambulatory EHR/PM systems to automate outreach and reduce phone volume for outpatient practices.
yes
2013
US (hosted/operated by Klara; US-based offices)
P0894
2025-09-07
commercial, proprietary
Contact vendor for pricing; offers free demo/consultation. (No public list prices.)
enterprise_quote
2013
product
1.0
{
"company_name": "Klara",
"company_url": "https://www.klara.com/",
"company_offices": [
"United States",
"Germany"
],
"company_founding": "2013",
"product_url": "https://www.klara.com/patient-communication",
"categories": [
"patient-facing",
"administrative",
"telemedicine",
"workflow automation",
"provider collaboration",
"patient communication",
"patient intake",
"scheduling"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.klara.com/",
"https://www.klara.com/patient-communication",
"https://www.klara.com/telemedicine",
"https://www.klara.com/workflow-automation",
"https://patient.klara.com/",
"https://elion.health/products/klara",
"https://www.g2.com/products/klara/reviews",
"https://www.capterra.com/p/203066/Klara/reviews/",
"https://www.klara.com/privacy",
"https://www.klara.com/resources"
],
"summary": "Klara is a conversational patient engagement platform that centralizes text, web chat, phone-to-text and telemedicine to streamline patient communication and automate administrative workflows for medical practices.",
"description": "Klara provides HIPAA-aware two‑way messaging, web chat, call‑to‑text, voicemail transcription, telemedicine video visits, workflow automation (scheduling, intake, reminders, post‑visit follow‑ups) and team collaboration (shared inboxes, routing, templates). It integrates with major ambulatory EHR/PM systems to automate outreach and reduce phone volume for outpatient practices.",
"target_users": [
"clinicians",
"front‑desk staff",
"medical assistants",
"practice administrators",
"patients",
"care coordinators"
],
"specialties": [
"primary care",
"dermatology",
"gastroenterology",
"orthopedics",
"pain management",
"specialty outpatient clinics",
"multi‑specialty practices"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; offers free demo/consultation. (No public list prices.)",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Two-way secure patient messaging (SMS link to secure thread)",
"Automated patient texting & broadcast messaging",
"Appointment reminders with confirm/cancel/reschedule",
"Web chat / website messenger with self-scheduling",
"Call-to-text (press-1 to text) and textable practice numbers",
"Voicemail transcription",
"Shared inboxes and team/provider collaboration",
"Template library and message templates",
"Workflow automation for outreach and intake",
"Video visits / telemedicine",
"Export messages to EHR (Export-to-EHR button)",
"Analytics / reporting"
],
"optional_modules": [
"Workflow Automation (advanced outreach workflows)",
"Telemedicine / video visits",
"Broadcast messaging"
],
"integrations": [
"athenahealth",
"Veradigm (Allscripts)",
"Nextech",
"AdvancedMD",
"Greenway",
"eClinicalWorks (eCW)",
"GE Centricity",
"eMDs",
"ModMed",
"Meditab"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Encryption of message content on Klara platform",
"Secure link from SMS to encrypted message thread",
"Audit logs"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Guidance to avoid sending PHI in unsecure SMS",
"Patient consent guidance"
],
"data_residency": "US (hosted/operated by Klara; US-based offices)",
"customers": [
"GI Alliance",
"Nextech",
"Safran (case study)",
"Athenahealth customers (via marketplace)",
"Greenway Health (webinar/partners)",
"ModMed (acquirer)",
"Various independent medical practices across 40+ specialties"
],
"user_reviews": [
"What I like best about Klara is its simple, user-friendly messaging system that feels just like texting.",
"It improved our workflow, confirmations, cancellations, reschedules and overall patient communication.",
"It cuts off the voicemail and only gives me bits and pieces.",
"Klara reduced phone volume and centralized communications which helped our front desk tremendously.",
"Cheaper and worked fine for messaging, but at the time it didn't integrate into Epic."
],
"ratings": [
"G2: 4.5/5 (approx., listed on product page)",
"Capterra: 4.3/5 (reported on review aggregators)",
"Trustpilot: 3.4/5"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"knowledge_base",
"dedicated customer success"
],
"training_options": [
"documentation",
"webinars",
"live_online/onboarding sessions",
"onsite onboarding (enterprise)",
"customer success-led onboarding"
],
"release_year": "2013",
"integration_partners": [
"athenahealth",
"Nextech",
"ModMed",
"Greenway Health",
"Ordway",
"Epic",
"Cerner",
"eClinicalWorks",
"NextGen"
],
"id": "P0894",
"slug": "klara",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/klara.json"
}
}