Klara

JSON twin: https://www.healthaidb.com/software/klara.json

Company Name

Klara Technologies

Product URL

https://www.klara.com/patient-communication

Company URL

https://www.klara.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• communication
• telehealth
• clinical Workflow Automation
• patient Engagement
• ehr Integration
• mobile Solutions
• software Tool
• Clinical
• Administrative
• Telemedicine
• Workflow Automation
• Mobile Application
• Chrome Extension

Summary

Klara is a secure messaging and telemedicine platform that enhances patient-provider communication through text messaging and video visits, aiming to improve patient engagement and streamline practice operations.

Description

Klara offers a comprehensive suite of tools designed to automate patient outreach, reduce phone volume, and centralize communication, thereby enhancing the patient experience and operational efficiency for healthcare providers. Key features include appointment reminders, two-way messaging, web chat, call-to-text, voicemail transcriptions, broadcast messaging, EHR integration, and textable numbers. The platform integrates with various EHR systems such as athenahealth, Veradigm, Nextech, AdvancedMD, Greenway, eClinicalWorks, GE Centricity, eMDs, and Modernizing Medicine. Klara is accessible via web and mobile applications, including an iOS app and a Chrome extension, facilitating seamless communication across devices. The company was founded in 2013 and is headquartered in Berlin, Germany, with additional offices in the United States and other countries. Klara is available in multiple countries and supports several languages, including English, Spanish, and German. The platform operates on a subscription-based pricing model, with tiered plans tailored to different practice sizes and needs. Specific pricing details are available upon request. Klara's license terms are proprietary, ensuring compliance with healthcare regulations and data security standards.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2013

Company Offices

• Germany
• United States
• United Kingdom
• Canada
• Australia
• France
• Italy
• Spain
• Netherlands
• Sweden

Compliance

• HIPAA
• SOC 2
• ISO 27001

Customers

• Schweiger Dermatology Group
• Medical Pain and Spine Care of Indiana
• VitalSkin Dermatology
• Metropolis Dermatology
• Fort Wayne Dermatology
• Palmetto Gastro & Hepatology
• Dr. Sanders' Office
• Dr. Sanders' Team
• Norma's Cottage
• Dr. Sanders' Staff
• Dr. Sanders' Office Staff
• Dr. Sanders' Team Members
• Dr. Sanders' Office Team
• Dr. Sanders' Office Personnel
• Dr. Sanders' Office Employees
• Dr. Sanders' Office Workers
• Dr. Sanders' Office Associates
• Dr. Sanders' Office Colleagues
• Dr. Sanders' Office Collaborators
• Dr. Sanders' Office Partners

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Secure two-way patient messaging
• Automated appointment reminders with confirm/cancel/reschedule options
• Web chat with self-scheduling capabilities
• Call-to-text functionality
• Voicemail transcription
• Shared inboxes for team collaboration
• Message templates for efficient communication
• Workflow automation for outreach and intake
• Telemedicine video visits
• Digital intake forms
• Post-visit follow-ups
• Patient feedback collection
• Analytics and reporting tools

Id

SW1648

Integration Partners

• AdvancedMD
• athenahealth
• Greenway Health
• ModMed

Integrations

• athenahealth
• Nextech
• ModMed
• Greenway Health
• eClinicalWorks
• GE Centricity
• eMDs
• Meditab
• Epic
• Cerner
• NextGen
• Veradigm (Allscripts)
• AdvancedMD
• Ordway

Languages Supported

• English
• Spanish
• German
• French
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Irish
• New Zealand English
• Japanese
• Korean
• Portuguese
• Chinese
• Russian
• Arabic

Last Updated

2025-10-11

License

Proprietary

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• AI-powered routing
• Chrome extension

Os Platforms

• Web
• iOS
• Android

Pricing Details

Tiered plans tailored to different practice sizes and needs. Specific pricing details are available upon request.

Pricing Model

Subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1648

Product Name

Klara

Ratings

• 4.5 out of 5 stars on G2
• 4.7 out of 5 stars on the App Store
• 4.0 out of 5 stars on the Chrome Web Store

Regions Available

• United States
• Germany
• United Kingdom
• Canada
• Australia
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Austria
• Switzerland
• Ireland
• New Zealand
• Japan
• South Korea

Related Urls

• https://apps.apple.com/us/app/klara-patient-communication/id1082300408
• https://chromewebstore.google.com/detail/klara-chrome-extension/gmbopcklfllknabgekhnjccldlfcpjbd
• https://elion.health/products/klara

Release Year

2013

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Dermatology
• Cardiology
• Orthopedics
• Pediatrics
• Obstetrics And Gynecology
• Ophthalmology
• Neurology
• Psychiatry
• Endocrinology
• Gastroenterology
• Pulmonology
• Rheumatology
• Urology
• Oncology
• Family Medicine
• Internal Medicine
• Ent
• Plastic Surgery
• Anesthesiology
• Pathology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Klara has really improved our capacity on communicating with our patients. It has significantly reduced our outgoing calls. We utilize it for self-scheduling, as well, for routine eye exams with our Optometrists. We are able to request information needed from our patients very quickly. We also use it for e-statements and surgery payment deposits. It has helped streamline many of our manual processes. Looking forward to future enhancements! It was easy to implement and is very easy to use.
• I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience.
• Klara is extremely user-intuitive. There is no extensive training needed to understand how Klara works and how to utilize bits and pieces of it to create efficiencies across numerous job positions. We have loved that the implementation of Klara hasn't required our clinic to set up all the capabilities of it. We began using Klara for the HIPAA-compliant text messaging features, the appointment reminders and responses, and the e-forms feature. Patients are able to bypass downloading additional apps or creating usernames and passwords and simply log in by verifying date-of-birth, name, and phone number. Over the course of several months, we began enabling and using additional capabilities (voicemail transcription - LOVE THIS, pre & post appointment messages based on appointment type, e-statements, text-to-pay, etc). Klara has a great staff and support team that is truly dedicated to ensuring that it's set up correctly to your workflow and they genuinely want your practice to succeed in implementing this product. They have been receptive to feedback and come back with solutions!
• I like that I can text message patients.
• Easy to use, great customer support, I use it frequently, there's a number of features that are helpful.
• I wish that there was a way to bridge Klara's information into our EMR.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Klara",
  "company_name": "Klara Technologies",
  "product_url": "https://www.klara.com/patient-communication",
  "company_url": "https://www.klara.com",
  "related_urls": [
    "https://apps.apple.com/us/app/klara-patient-communication/id1082300408",
    "https://chromewebstore.google.com/detail/klara-chrome-extension/gmbopcklfllknabgekhnjccldlfcpjbd",
    "https://elion.health/products/klara"
  ],
  "product_code": "SW1648",
  "summary": "Klara is a secure messaging and telemedicine platform that enhances patient-provider communication through text messaging and video visits, aiming to improve patient engagement and streamline practice operations.",
  "description": "Klara offers a comprehensive suite of tools designed to automate patient outreach, reduce phone volume, and centralize communication, thereby enhancing the patient experience and operational efficiency for healthcare providers. Key features include appointment reminders, two-way messaging, web chat, call-to-text, voicemail transcriptions, broadcast messaging, EHR integration, and textable numbers. The platform integrates with various EHR systems such as athenahealth, Veradigm, Nextech, AdvancedMD, Greenway, eClinicalWorks, GE Centricity, eMDs, and Modernizing Medicine. Klara is accessible via web and mobile applications, including an iOS app and a Chrome extension, facilitating seamless communication across devices. The company was founded in 2013 and is headquartered in Berlin, Germany, with additional offices in the United States and other countries. Klara is available in multiple countries and supports several languages, including English, Spanish, and German. The platform operates on a subscription-based pricing model, with tiered plans tailored to different practice sizes and needs. Specific pricing details are available upon request. Klara's license terms are proprietary, ensuring compliance with healthcare regulations and data security standards.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "communication",
    "telehealth",
    "clinical Workflow Automation",
    "patient Engagement",
    "ehr Integration",
    "mobile Solutions",
    "software Tool",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Telemedicine",
    "Workflow Automation",
    "Patient Engagement",
    "Ehr Integration",
    "Mobile Application",
    "Chrome Extension"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "Dermatology",
    "Cardiology",
    "Orthopedics",
    "Pediatrics",
    "Obstetrics And Gynecology",
    "Ophthalmology",
    "Neurology",
    "Psychiatry",
    "Endocrinology",
    "Gastroenterology",
    "Pulmonology",
    "Rheumatology",
    "Urology",
    "Oncology",
    "Family Medicine",
    "Internal Medicine",
    "Ent",
    "Plastic Surgery",
    "Anesthesiology",
    "Pathology"
  ],
  "regions_available": [
    "United States",
    "Germany",
    "United Kingdom",
    "Canada",
    "Australia",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Austria",
    "Switzerland",
    "Ireland",
    "New Zealand",
    "Japan",
    "South Korea"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "German",
    "French",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Irish",
    "New Zealand English",
    "Japanese",
    "Korean",
    "Portuguese",
    "Chinese",
    "Russian",
    "Arabic"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Tiered plans tailored to different practice sizes and needs. Specific pricing details are available upon request.",
  "license": "Proprietary",
  "company_offices": [
    "Germany",
    "United States",
    "United Kingdom",
    "Canada",
    "Australia",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden"
  ],
  "company_founding": "2013",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Secure two-way patient messaging",
    "Automated appointment reminders with confirm/cancel/reschedule options",
    "Web chat with self-scheduling capabilities",
    "Call-to-text functionality",
    "Voicemail transcription",
    "Shared inboxes for team collaboration",
    "Message templates for efficient communication",
    "Workflow automation for outreach and intake",
    "Telemedicine video visits",
    "Digital intake forms",
    "Post-visit follow-ups",
    "Patient feedback collection",
    "Analytics and reporting tools"
  ],
  "optional_modules": [
    "AI-powered routing",
    "Chrome extension"
  ],
  "integrations": [
    "athenahealth",
    "Nextech",
    "ModMed",
    "Greenway Health",
    "eClinicalWorks",
    "GE Centricity",
    "eMDs",
    "Meditab",
    "Epic",
    "Cerner",
    "NextGen",
    "Veradigm (Allscripts)",
    "AdvancedMD",
    "Ordway"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "Schweiger Dermatology Group",
    "Medical Pain and Spine Care of Indiana",
    "VitalSkin Dermatology",
    "Metropolis Dermatology",
    "Fort Wayne Dermatology",
    "Palmetto Gastro & Hepatology",
    "Dr. Sanders' Office",
    "Dr. Sanders' Team",
    "Norma's Cottage",
    "Dr. Sanders' Staff",
    "Dr. Sanders' Office Staff",
    "Dr. Sanders' Team Members",
    "Dr. Sanders' Office Team",
    "Dr. Sanders' Office Personnel",
    "Dr. Sanders' Office Employees",
    "Dr. Sanders' Office Workers",
    "Dr. Sanders' Office Associates",
    "Dr. Sanders' Office Colleagues",
    "Dr. Sanders' Office Collaborators",
    "Dr. Sanders' Office Partners"
  ],
  "user_reviews": [
    "Klara has really improved our capacity on communicating with our patients. It has significantly reduced our outgoing calls. We utilize it for self-scheduling, as well, for routine eye exams with our Optometrists. We are able to request information needed from our patients very quickly. We also use it for e-statements and surgery payment deposits. It has helped streamline many of our manual processes. Looking forward to future enhancements! It was easy to implement and is very easy to use.",
    "I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience.",
    "Klara is extremely user-intuitive. There is no extensive training needed to understand how Klara works and how to utilize bits and pieces of it to create efficiencies across numerous job positions. We have loved that the implementation of Klara hasn't required our clinic to set up all the capabilities of it. We began using Klara for the HIPAA-compliant text messaging features, the appointment reminders and responses, and the e-forms feature. Patients are able to bypass downloading additional apps or creating usernames and passwords and simply log in by verifying date-of-birth, name, and phone number. Over the course of several months, we began enabling and using additional capabilities (voicemail transcription - LOVE THIS, pre & post appointment messages based on appointment type, e-statements, text-to-pay, etc). Klara has a great staff and support team that is truly dedicated to ensuring that it's set up correctly to your workflow and they genuinely want your practice to succeed in implementing this product. They have been receptive to feedback and come back with solutions!",
    "I like that I can text message patients.",
    "Easy to use, great customer support, I use it frequently, there's a number of features that are helpful.",
    "I wish that there was a way to bridge Klara's information into our EMR."
  ],
  "ratings": [
    "4.5 out of 5 stars on G2",
    "4.7 out of 5 stars on the App Store",
    "4.0 out of 5 stars on the Chrome Web Store"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2013",
  "integration_partners": [
    "AdvancedMD",
    "athenahealth",
    "Greenway Health",
    "ModMed"
  ],
  "id": "SW1648",
  "slug": "klara",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/klara.json"
  }
}