kira

JSON twin: https://www.healthaidb.com/software/kira.json

Company Name

KeyReply

Product URL

https://www.keyreply.com/health

Company URL

https://www.keyreply.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• ai Clinical Documentation Integrity
• patient Support Services
• clinical Workflow Automation
• patient Engagement
• Clinical
• Administrative
• Conversational Ai
• Workflow Automation

Summary

Kira is an AI-powered virtual assistant developed by KeyReply to automate patient engagement and administrative workflows in healthcare settings.

Description

Kira leverages conversational AI to streamline healthcare operations, including appointment scheduling, patient education, and follow-ups, thereby reducing administrative burdens and enhancing patient experiences. It integrates seamlessly with existing healthcare systems and supports multilingual, omnichannel communication.

Api Available

yes

Certifications

• HIPAA Seal of Compliance
• ISO 27001
• ISO 27017
• ISO 27018
• SOC 2 Type II

Company Founding

2016

Company Offices

• Singapore
• Indonesia
• United States
• United Kingdom
• Australia
• Malaysia
• Thailand
• Vietnam
• Philippines
• India
• China
• Japan
• South Korea
• New Zealand
• Hong Kong
• Taiwan
• Macau
• Brunei
• Laos
• Myanmar

Compliance

• HIPAA
• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018
• GDPR
• CCPA

Customers

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• on_prem

Features

• AI-powered virtual assistant for patient interactions
• Multilingual support (60+ languages/dialects)
• Omnichannel engagement (WhatsApp, SMS, voice, web, mobile apps)
• Symptom triaging and initial care advice
• Appointment booking and dynamic schedule updates
• Call center automation / reduced wait times
• Recovery tracking and health monitoring
• Readmission prevention alerts
• Care coordination / unified care workflows
• Pre-built workflows with low-code/no-code builder
• Customizable analytics and reporting
• PROMs/PREMs collection and program management
• Personalized patient messaging and re-engagement
• Safety testing / responsible AI safety framework
• 24/7 support and training resources

Id

SW1634

Integration Partners

Integrations

• EHR / EMR systems (generic EHR integration)
• WhatsApp Business API
• SMS gateways
• Voice/telephony providers
• Microsoft Azure (Azure Marketplace listing)
• Epic
• InterSystems TrakCare
• Salesforce
• PointClickCare
• Microsoft Dynamics
• AdvancedMD
• Athenahealth

Languages Supported

• English
• Mandarin
• Malay
• Thai
• Vietnamese
• Filipino
• Indonesian
• Japanese
• Korean
• Cantonese
• Tamil
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Gujarati
• Urdu
• Burmese
• Khmer

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Pre-built clinical triage flows
• AI scribing / clinical documentation (optional engagement)
• Advanced analytics / custom dashboards
• Multichannel messaging connectors (enterprise add-ons)
• ROI / impact projection tools

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1634

Product Name

kira

Ratings

Regions Available

• Singapore
• Indonesia
• United States
• United Kingdom
• Australia
• Malaysia
• Thailand
• Vietnam
• Philippines
• India
• China
• Japan
• South Korea
• New Zealand
• Hong Kong
• Taiwan
• Macau
• Brunei
• Laos
• Myanmar

Related Urls

• https://platform.dkv.global/map/firms/5921/
• https://www.ithistory.org/db/companies/keyreply
• https://www.talkinghealthtech.com/keyreply
• https://gust.com/companies/keyreply
• https://www.employbl.com/companies/KeyReply
• https://www.cience.com/company/keyreply/4216913022819430900
• https://builtinsingapore.com/company/keyreply
• https://elion.health/products/keyreply

Release Year

Security Features

• Encryption (in transit and at rest)
• Role-based access control (RBAC)
• Single sign-on (SSO)
• Audit logging
• Two-factor authentication (2FA)

Specialties

• General Healthcare
• Patient Engagement
• Workflow Automation

Support Channels

System Requirements

Target Users

• clinicians
• patients
• admins

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "kira",
  "company_name": "KeyReply",
  "product_url": "https://www.keyreply.com/health",
  "company_url": "https://www.keyreply.com",
  "related_urls": [
    "https://platform.dkv.global/map/firms/5921/",
    "https://www.ithistory.org/db/companies/keyreply",
    "https://www.talkinghealthtech.com/keyreply",
    "https://gust.com/companies/keyreply",
    "https://www.employbl.com/companies/KeyReply",
    "https://www.cience.com/company/keyreply/4216913022819430900",
    "https://builtinsingapore.com/company/keyreply",
    "https://elion.health/products/keyreply"
  ],
  "product_code": "SW1634",
  "summary": "Kira is an AI-powered virtual assistant developed by KeyReply to automate patient engagement and administrative workflows in healthcare settings.",
  "description": "Kira leverages conversational AI to streamline healthcare operations, including appointment scheduling, patient education, and follow-ups, thereby reducing administrative burdens and enhancing patient experiences. It integrates seamlessly with existing healthcare systems and supports multilingual, omnichannel communication.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "ai Clinical Documentation Integrity",
    "patient Support Services",
    "clinical Workflow Automation",
    "patient Engagement",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Conversational Ai",
    "Workflow Automation",
    "Patient Engagement"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "patients",
    "admins"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Engagement",
    "Workflow Automation"
  ],
  "regions_available": [
    "Singapore",
    "Indonesia",
    "United States",
    "United Kingdom",
    "Australia",
    "Malaysia",
    "Thailand",
    "Vietnam",
    "Philippines",
    "India",
    "China",
    "Japan",
    "South Korea",
    "New Zealand",
    "Hong Kong",
    "Taiwan",
    "Macau",
    "Brunei",
    "Laos",
    "Myanmar"
  ],
  "languages_supported": [
    "English",
    "Mandarin",
    "Malay",
    "Thai",
    "Vietnamese",
    "Filipino",
    "Indonesian",
    "Japanese",
    "Korean",
    "Cantonese",
    "Tamil",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Gujarati",
    "Urdu",
    "Burmese",
    "Khmer"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "Singapore",
    "Indonesia",
    "United States",
    "United Kingdom",
    "Australia",
    "Malaysia",
    "Thailand",
    "Vietnam",
    "Philippines",
    "India",
    "China",
    "Japan",
    "South Korea",
    "New Zealand",
    "Hong Kong",
    "Taiwan",
    "Macau",
    "Brunei",
    "Laos",
    "Myanmar"
  ],
  "company_founding": "2016",
  "deployment_model": [
    "SaaS",
    "on_prem"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered virtual assistant for patient interactions",
    "Multilingual support (60+ languages/dialects)",
    "Omnichannel engagement (WhatsApp, SMS, voice, web, mobile apps)",
    "Symptom triaging and initial care advice",
    "Appointment booking and dynamic schedule updates",
    "Call center automation / reduced wait times",
    "Recovery tracking and health monitoring",
    "Readmission prevention alerts",
    "Care coordination / unified care workflows",
    "Pre-built workflows with low-code/no-code builder",
    "Customizable analytics and reporting",
    "PROMs/PREMs collection and program management",
    "Personalized patient messaging and re-engagement",
    "Safety testing / responsible AI safety framework",
    "24/7 support and training resources"
  ],
  "optional_modules": [
    "Pre-built clinical triage flows",
    "AI scribing / clinical documentation (optional engagement)",
    "Advanced analytics / custom dashboards",
    "Multichannel messaging connectors (enterprise add-ons)",
    "ROI / impact projection tools"
  ],
  "integrations": [
    "EHR / EMR systems (generic EHR integration)",
    "WhatsApp Business API",
    "SMS gateways",
    "Voice/telephony providers",
    "Microsoft Azure (Azure Marketplace listing)",
    "Epic",
    "InterSystems TrakCare",
    "Salesforce",
    "PointClickCare",
    "Microsoft Dynamics",
    "AdvancedMD",
    "Athenahealth"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "GDPR",
    "CCPA"
  ],
  "certifications": [
    "HIPAA Seal of Compliance",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "SOC 2 Type II"
  ],
  "security_features": [
    "Encryption (in transit and at rest)",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO)",
    "Audit logging",
    "Two-factor authentication (2FA)"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW1634",
  "slug": "kira",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/kira.json"
  }
}