JSON twin: https://www.healthaidb.com/software/keyreply.json
KeyReply
https://www.keyreply.com/ai-healthcare
KeyReply's Kira is an AI-powered virtual assistant and conversational platform that automates patient engagement and clinical/admin workflows for healthcare providers.
Kira (by KeyReply) is an enterprise conversational AI platform designed for healthcare organizations to automate appointment scheduling, reminders, follow-ups, medication refills, patient education and omni‑channel patient communications. The platform includes knowledge management, multilingual NLP, integration connectors to EHR/CRMs (e.g., Epic, InterSystems TrakCare, Salesforce), and deployment options for hospitals, clinics and health systems.
yes
2014
P0885
2025-09-07
commercial/proprietary
Contact vendor for pricing, custom enterprise tiers and demo/trial arrangements.
enterprise_quote
2014
product
1.0
{
"company_name": "KeyReply",
"company_url": "https://www.keyreply.com/",
"company_offices": [
"Singapore",
"United Kingdom",
"United States",
"Australia",
"Middle East",
"Indonesia"
],
"company_founding": "2014",
"product_url": "https://www.keyreply.com/ai-healthcare",
"categories": [
"patient-facing",
"administrative",
"clinical",
"conversational-ai",
"workflow automation",
"patient engagement"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.keyreply.com/",
"https://www.keyreply.com/ai-healthcare",
"https://www.keyreply.com/about-us",
"https://keyreply.heightsplatform.com/",
"https://www.keyreply.com/blog",
"https://www.keyreply.com/kira-demo",
"https://www.linkedin.com/company/keyreply",
"https://www.crunchbase.com/organization/keyreply",
"https://azuremarketplace.microsoft.com/en-us/marketplace/apps/keyreplypteltd1691132190742.keyreply?tab=overview",
"https://pitchbook.com/profiles/company/124888-78"
],
"summary": "KeyReply's Kira is an AI-powered virtual assistant and conversational platform that automates patient engagement and clinical/admin workflows for healthcare providers.",
"description": "Kira (by KeyReply) is an enterprise conversational AI platform designed for healthcare organizations to automate appointment scheduling, reminders, follow-ups, medication refills, patient education and omni‑channel patient communications. The platform includes knowledge management, multilingual NLP, integration connectors to EHR/CRMs (e.g., Epic, InterSystems TrakCare, Salesforce), and deployment options for hospitals, clinics and health systems.",
"target_users": [
"clinicians",
"administrative staff",
"patient experience teams",
"contact center agents",
"CXOs",
"IT/engineering teams",
"patients"
],
"specialties": [
"primary care",
"outpatient clinics",
"hospital patient flow",
"post-discharge care",
"care coordination",
"telehealth support",
"chronic disease management"
],
"regions_available": [
"Singapore",
"APAC",
"Middle East",
"United Kingdom",
"United States",
"Indonesia",
"Malaysia"
],
"languages_supported": [
"English",
"Chinese",
"Malay",
"Indonesian",
"Arabic"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, custom enterprise tiers and demo/trial arrangements.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS",
"on_prem"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"AI-powered virtual assistant for patient interactions",
"Multilingual support (60+ languages/dialects)",
"Omnichannel engagement (WhatsApp, SMS, voice, web, mobile apps)",
"Symptom triaging and initial care advice",
"Appointment booking and dynamic schedule updates",
"Call center automation / reduced wait times",
"Recovery tracking and health monitoring",
"Readmission prevention alerts",
"Care coordination / unified care workflows",
"Pre-built workflows with low-code/no-code builder",
"Customizable analytics and reporting",
"PROMs/PREMs collection and program management",
"Personalized patient messaging and re-engagement",
"Safety testing / responsible AI safety framework",
"24/7 support and training resources"
],
"optional_modules": [
"Pre-built clinical triage flows",
"AI scribing / clinical documentation (optional engagement)",
"Advanced analytics / custom dashboards",
"Multichannel messaging connectors (enterprise add-ons)",
"ROI / impact projection tools"
],
"integrations": [
"EHR / EMR systems (generic EHR integration)",
"WhatsApp Business API",
"SMS gateways",
"Voice/telephony providers",
"Microsoft Azure (Azure Marketplace listing)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [
"Confirmed HIPAA compliance (Compliancy Group)",
"Accredited by Singapore Ministry of Health"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Single sign-on (SSO)",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
""
],
"data_residency": "",
"customers": [
"National Healthcare Group (NHG)",
"Parkway Hospitals",
"Singapore General Hospital",
"Tan Tock Seng Hospital",
"AIA"
],
"user_reviews": [],
"ratings": [
"Glassdoor 3.6/5 (employee reviews)"
],
"support_channels": [
"email",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2014",
"integration_partners": [
"WhatsApp Business API (Meta)",
"Microsoft Azure Marketplace",
"Amazon Web Services (AWS)",
"SMS gateways",
"Email",
"Web chat/widget"
],
"id": "P0885",
"slug": "keyreply",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/keyreply.json"
}
}