JSON twin: https://www.healthaidb.com/software/keycare.json
KeyCare
https://www.keycare.org/products
KeyCare is an Epic-integrated virtual care platform that provides on-demand and scheduled telehealth services for health systems, offering urgent care, primary care, behavioral health and specialty virtual clinics.
Vendor-hosted telehealth platform built on an Epic EMR instance that connects credentialed virtual clinicians (Virtualists) to Epic-based health systems; supports video/phone/asynchronous visits, shares visit data via Epic Care Everywhere and MyChart, and provides specialty virtual clinics (behavioral health, neurology, rheumatology) and 24x7 urgent care.
yes
2022
United States (supports care across all 50 states; US-hosted)
P0884
2025-09-07
proprietary commercial
Contact vendor for pricing, demos, and enterprise agreements; no public pricing listed.
enterprise_quote
2022
product
1.0
{
"company_name": "KeyCare",
"company_url": "https://www.keycare.org",
"company_offices": [
"United States"
],
"company_founding": "2022",
"product_url": "https://www.keycare.org/products",
"categories": [
"telehealth",
"virtual care",
"clinical",
"patient-facing",
"interoperability"
],
"market_segment": [
"enterprise",
"health system"
],
"links": [
"https://www.keycare.org/",
"https://www.keycare.org/products",
"https://www.keycare.org/about-us",
"https://www.keycare.org/contact",
"https://vendorservices.epic.com/Showroom/stage?id=397",
"https://www.prnewswire.com/news-releases/keycare-partners-with-parkview-health-to-offer-patients-24x7-virtual-care-via-epic-based-platform-301913006.html",
"https://www.prnewswire.com/news-releases/confluence-health-partners-with-keycare-to-leverage-epic-powered-virtual-care-platform-302303906.html",
"https://www.linkedin.com/company/keycareinc/",
"https://www.crunchbase.com/organization/keycare"
],
"summary": "KeyCare is an Epic-integrated virtual care platform that provides on-demand and scheduled telehealth services for health systems, offering urgent care, primary care, behavioral health and specialty virtual clinics.",
"description": "Vendor-hosted telehealth platform built on an Epic EMR instance that connects credentialed virtual clinicians (Virtualists) to Epic-based health systems; supports video/phone/asynchronous visits, shares visit data via Epic Care Everywhere and MyChart, and provides specialty virtual clinics (behavioral health, neurology, rheumatology) and 24x7 urgent care.",
"target_users": [
"health systems",
"clinicians",
"virtualists (telehealth providers)",
"primary care providers",
"behavioral health providers",
"patients",
"health system administrators"
],
"specialties": [
"urgent care",
"primary care",
"behavioral health",
"neurology",
"rheumatology"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, demos, and enterprise agreements; no public pricing listed.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS / cloud-hosted",
"vendor-hosted integrated instance of Epic"
],
"os_platforms": [
"Web (browser)",
"iOS (via MyChart)",
"Android (via MyChart)"
],
"features": [
"Virtual visit delivery: video, phone, asynchronous messaging",
"Epic-integrated workflow (works within MyChart and Epic instances)",
"Care Everywhere data exchange (send/receive visit data to health system EHR)",
"After-visit MyChart summaries and automated notifications",
"24x7 urgent care virtual triage and visits",
"Primary care virtual teams for routine/rules-based care",
"Behavioral health virtual specialists (therapy, psychiatry)",
"Specialty virtual clinics (neurology, rheumatology)",
"Credentialed virtualist network to augment health systems",
"Scheduling and patient access via MyChart and call center",
"Delegation of routine office work to virtual teams",
"Population management / capacity optimization",
"Provider-facing optimized Epic instance for virtual care",
"Patient experience tools (easy scheduling, visit summaries)"
],
"optional_modules": [
"Behavioral Health virtual specialty package",
"Virtual Neurology service (partnered)",
"Virtual Rheumatology service (partnered)",
"Expanded specialist network (add-on virtualists)"
],
"integrations": [
"Epic Systems (Epic EHR)",
"MyChart (patient access/MyChart summaries)",
"Care Everywhere (Epic interoperability for visit data)"
],
"data_standards": [
"HL7 / CCD/C-CDA (Epic Care Everywhere exchange)",
"FHIR (Epic interoperability / APIs)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITECH"
],
"certifications": [],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO / SAML support",
"Audit logging / activity trails",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient consent management via MyChart",
"Patient data sharing controls with health systems"
],
"data_residency": "United States (supports care across all 50 states; US-hosted)",
"customers": [
"Wellspan",
"Memorial Health",
"Allina Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"phone",
"email",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2022",
"integration_partners": [
"Epic Systems",
"MyChart",
"Care Everywhere"
],
"id": "P0884",
"slug": "keycare",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/keycare.json"
}
}