JustCall

JSON twin: https://www.healthaidb.com/software/justcall.json

Company Name

SaaS Labs

Product URL

https://justcall.io

Company URL

https://justcall.io

Categories

• communication
• customer Support
• sales Enablement
• marketing Automation
• healthcare Platform
• Sales
• Marketing
• Healthcare

Summary

JustCall is a cloud-based communication platform designed to enhance customer interactions for sales, support, and marketing teams through voice, SMS, and AI-driven features.

Description

JustCall offers a comprehensive suite of tools for businesses to manage and optimize customer communications. Its features include cloud-based voice systems, SMS automation, AI-powered voice agents, and integrations with various CRM and helpdesk platforms. The platform is HIPAA-compliant, ensuring secure handling of sensitive information, and is utilized across multiple industries, including healthcare, to improve customer engagement and operational efficiency.

Api Available

yes

Certifications

• ISO 27001
• SOC 2
• PCI DSS
• ISO 27018
• ISO 27017
• ISO 27035
• ISO 22301
• ISO 20000-1

Company Founding

2016

Company Offices

• United States
• India

Compliance

• HIPAA
• GDPR
• ISO 27001
• SOC 2
• PCI DSS
• ISO 27018
• ISO 27017
• ISO 27035
• ISO 22301
• ISO 20000-1

Customers

• AgendaPro
• Elion Health
• SaaS Labs
• HubSpot
• Salesforce
• Mukul D.
• Felix F.

Data Residency

US/EU regions

Data Standards

• HIPAA
• GDPR
• ISO 27001
• SOC 2
• PCI DSS
• ISO 27018
• ISO 27017
• ISO 27035
• ISO 22301
• ISO 20000-1

Deployment Model

• SaaS

Features

• Cloud-based phone system
• Call recording and analytics
• SMS and MMS messaging
• AI-powered voice agent
• Sales dialer with automation
• Automated call distribution
• Interactive voice response (IVR)
• Call forwarding
• Advanced analytics and reporting
• Multi-level IVR
• Outbound call center capabilities
• Call recording
• Advanced analytics
• SMS & MMS Inbox
• SMS Workflows
• WhatsApp Inbox
• SMS Copilot
• SMS Campaigns

Id

SW1620

Integration Partners

• HubSpot
• Salesforce
• Elion Health
• Mukul D.
• Felix F.

Integrations

• CRM systems
• Helpdesk platforms
• Jobber
• Keap
• Pipedrive
• Slack
• Odoo CRM
• Clay
• Agentforce
• Bitrix24
• Zoho CRM
• Google Cloud
• Salesforce
• HubSpot
• Zendesk
• Freshdesk
• Intercom
• Zoho Desk
• Microsoft Teams
• Google Workspace

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Polish
• Portuguese
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• AI Copilot
• Automation & Workflows
• Integrations
• Platform Overview
• AI Voice Agent

Os Platforms

• Web
• iOS
• Android

Pricing Details

Plans start at $24 per month; contact vendor for enterprise pricing and trial information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1620

Product Name

JustCall

Ratings

• 4.3/5 on G2
• 9.4/10 for Quality of Support on G2
• 9.5/10 for Has the product been a good partner in doing business? on G2
• 9.7/10 for Product Direction on G2
• 8.7/10 for Has the product been a good partner in doing business? on G2
• 8.0/10 for Concurrent Calling on G2
• 8.3/10 for Session Summary Notes on G2
• 8.4/10 for Administrator Access on G2
• 8.7/10 for Ease of Use on G2
• 8.7/10 for Features on G2

Regions Available

• United States
• India
• Canada
• United Kingdom
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Poland
• Belgium
• Switzerland
• Austria
• New Zealand
• Singapore

Related Urls

• https://elion.health/products/justcall

Release Year

2016

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Healthcare
• Insurance
• Real Estate
• Education
• Bpos
• It
• Telecom
• Retail
• E-commerce
• Tourism

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• sales teams
• support teams
• marketing teams
• admins
• healthcare providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues.
• Any time I have questions, issues, or problems with anything regarding their service, they stick with me until we are able to figure it out, even if it takes hours to get it done! They make me feel like they are always by my side ready to help!
• As a Customer Success Manager at AgendaPro, JustCall has played a crucial role in facilitating seamless communication with customers across multiple Latin American countries. The platform's international calling capabilities are outstanding, allowing me to maintain consistent contact with clients in different LATAM markets without worrying about connectivity issues or poor call quality.
• I find JustCall impressive for several reasons: Its user-friendly dashboard makes navigation intuitive. The messaging feature allows for personalized outreach, enhancing communication with prospects. The time zone feature ensures I reach out at convenient times, respecting my prospect's schedule.
• I love how well it syncs with CRMs like HubSpot and Salesforce. Call logs, recordings, and notes get updated automatically, which saves a ton of manual work.
• Occasional call drops and connectivity issues that can interrupt conversations. The interface could also use more customization options to better suit different needs. Overall, while it gets the job done, there’s definitely room for improvement in both stability and personalization features.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "JustCall",
  "company_name": "SaaS Labs",
  "product_url": "https://justcall.io",
  "company_url": "https://justcall.io",
  "related_urls": [
    "https://elion.health/products/justcall"
  ],
  "product_code": "SW1620",
  "summary": "JustCall is a cloud-based communication platform designed to enhance customer interactions for sales, support, and marketing teams through voice, SMS, and AI-driven features.",
  "description": "JustCall offers a comprehensive suite of tools for businesses to manage and optimize customer communications. Its features include cloud-based voice systems, SMS automation, AI-powered voice agents, and integrations with various CRM and helpdesk platforms. The platform is HIPAA-compliant, ensuring secure handling of sensitive information, and is utilized across multiple industries, including healthcare, to improve customer engagement and operational efficiency.",
  "categories": [
    "communication",
    "customer Support",
    "sales Enablement",
    "marketing Automation",
    "healthcare Platform",
    "Communication",
    "Customer Support",
    "Sales",
    "Marketing",
    "Healthcare"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "sales teams",
    "support teams",
    "marketing teams",
    "admins",
    "healthcare providers"
  ],
  "specialties": [
    "Healthcare",
    "Insurance",
    "Real Estate",
    "Education",
    "Bpos",
    "It",
    "Telecom",
    "Retail",
    "E-commerce",
    "Tourism"
  ],
  "regions_available": [
    "United States",
    "India",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Poland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Singapore"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Polish",
    "Portuguese",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Plans start at $24 per month; contact vendor for enterprise pricing and trial information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "India"
  ],
  "company_founding": "2016",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Cloud-based phone system",
    "Call recording and analytics",
    "SMS and MMS messaging",
    "AI-powered voice agent",
    "Sales dialer with automation",
    "Automated call distribution",
    "Interactive voice response (IVR)",
    "Call forwarding",
    "Advanced analytics and reporting",
    "Multi-level IVR",
    "Outbound call center capabilities",
    "Call recording",
    "Advanced analytics",
    "SMS & MMS Inbox",
    "SMS Workflows",
    "WhatsApp Inbox",
    "SMS Copilot",
    "SMS Campaigns"
  ],
  "optional_modules": [
    "AI Copilot",
    "Automation & Workflows",
    "Integrations",
    "Platform Overview",
    "AI Voice Agent"
  ],
  "integrations": [
    "CRM systems",
    "Helpdesk platforms",
    "Jobber",
    "Keap",
    "Pipedrive",
    "Slack",
    "Odoo CRM",
    "Clay",
    "Agentforce",
    "Bitrix24",
    "Zoho CRM",
    "Google Cloud",
    "Salesforce",
    "HubSpot",
    "Zendesk",
    "Freshdesk",
    "Intercom",
    "Zoho Desk",
    "Microsoft Teams",
    "Google Workspace"
  ],
  "data_standards": [
    "HIPAA",
    "GDPR",
    "ISO 27001",
    "SOC 2",
    "PCI DSS",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301",
    "ISO 20000-1"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "ISO 27001",
    "SOC 2",
    "PCI DSS",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301",
    "ISO 20000-1"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2",
    "PCI DSS",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301",
    "ISO 20000-1"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "AgendaPro",
    "Elion Health",
    "SaaS Labs",
    "HubSpot",
    "Salesforce",
    "Mukul D.",
    "Felix F."
  ],
  "user_reviews": [
    "Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues.",
    "Any time I have questions, issues, or problems with anything regarding their service, they stick with me until we are able to figure it out, even if it takes hours to get it done! They make me feel like they are always by my side ready to help!",
    "As a Customer Success Manager at AgendaPro, JustCall has played a crucial role in facilitating seamless communication with customers across multiple Latin American countries. The platform's international calling capabilities are outstanding, allowing me to maintain consistent contact with clients in different LATAM markets without worrying about connectivity issues or poor call quality.",
    "I find JustCall impressive for several reasons: Its user-friendly dashboard makes navigation intuitive. The messaging feature allows for personalized outreach, enhancing communication with prospects. The time zone feature ensures I reach out at convenient times, respecting my prospect's schedule.",
    "I love how well it syncs with CRMs like HubSpot and Salesforce. Call logs, recordings, and notes get updated automatically, which saves a ton of manual work.",
    "Occasional call drops and connectivity issues that can interrupt conversations. The interface could also use more customization options to better suit different needs. Overall, while it gets the job done, there’s definitely room for improvement in both stability and personalization features."
  ],
  "ratings": [
    "4.3/5 on G2",
    "9.4/10 for Quality of Support on G2",
    "9.5/10 for Has the product been a good partner in doing business? on G2",
    "9.7/10 for Product Direction on G2",
    "8.7/10 for Has the product been a good partner in doing business? on G2",
    "8.0/10 for Concurrent Calling on G2",
    "8.3/10 for Session Summary Notes on G2",
    "8.4/10 for Administrator Access on G2",
    "8.7/10 for Ease of Use on G2",
    "8.7/10 for Features on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2016",
  "integration_partners": [
    "HubSpot",
    "Salesforce",
    "Elion Health",
    "Mukul D.",
    "Felix F."
  ],
  "id": "SW1620",
  "slug": "justcall",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/justcall.json"
  }
}