JSON twin: https://www.healthaidb.com/software/justcall.json
JustCall
Cloud-based, HIPAA-compliant business phone and messaging platform for healthcare enabling voice, SMS/WhatsApp, IVR, call recording, AI call transcription/summary and workflows to manage patient communications at scale.
JustCall is a cloud telephony platform offering voice, SMS/MMS and WhatsApp messaging, virtual/local/toll-free numbers (70+ countries), IVR/ACD, call recording, AI-driven transcription, call summaries, AI voice agents, coaching/analytics and APIs/webhooks for EHR/CRM integration — positioned for healthcare use with HIPAA, SOC2 and encryption controls.
yes
2016
Multi-region SaaS hosting with US and EU options
P0868
2025-09-07
commercial, proprietary
Subscription plans with free trial (14-day AI trial); contact vendor or request demo for pricing and enterprise quotes
subscription
2016
SaaS-hosted platform; native iOS and Android apps; web browser access (no customer DB/OS installs required)
product
1.0
{
"company_name": "JustCall",
"company_url": "https://justcall.io",
"company_offices": [
"United States",
"India"
],
"company_founding": "2016",
"product_url": "https://justcall.io/platform/",
"categories": [
"administrative",
"patient-facing",
"communication",
"telephony",
"workflow automation"
],
"market_segment": [
"smb",
"enterprise"
],
"links": [
"https://justcall.io/",
"https://justcall.io/platform/",
"https://justcall.io/industry/healthcare/",
"https://justcall.io/pricing/",
"https://justcall.io/security-and-compliance/",
"https://developer.justcall.io/docs/overview",
"https://help.justcall.io/en/",
"https://www.g2.com/products/saas-labs-justcall/reviews",
"https://www.capterra.com/p/157853/JustCall/reviews/",
"https://justcall.io/contact-us/"
],
"summary": "Cloud-based, HIPAA-compliant business phone and messaging platform for healthcare enabling voice, SMS/WhatsApp, IVR, call recording, AI call transcription/summary and workflows to manage patient communications at scale.",
"description": "JustCall is a cloud telephony platform offering voice, SMS/MMS and WhatsApp messaging, virtual/local/toll-free numbers (70+ countries), IVR/ACD, call recording, AI-driven transcription, call summaries, AI voice agents, coaching/analytics and APIs/webhooks for EHR/CRM integration — positioned for healthcare use with HIPAA, SOC2 and encryption controls.",
"target_users": [
"administrators",
"call center agents",
"receptionists",
"nurses (administrative)",
"telehealth teams",
"IT/ops",
"customer support teams"
],
"specialties": [
"telehealth",
"primary care (patient communications)",
"outpatient clinics",
"pharmacies",
"medical call centers"
],
"regions_available": [
"70+ countries (global coverage)"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Subscription plans with free trial (14-day AI trial); contact vendor or request demo for pricing and enterprise quotes",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS"
],
"features": [
"Cloud PBX / business phone system",
"Voice calling (inbound/outbound)",
"SMS & MMS messaging",
"WhatsApp messaging/inbox",
"AI Voice Agents (automated reminders, answering)",
"IVR / multi-level call menus",
"Automated Call Distribution (ACD)",
"Call recording",
"Call transcription & AI summaries",
"Conversation intelligence (analytics, sentiment, moment analysis)",
"Power / predictive dialer",
"SMS workflows / automation / bots",
"Bulk SMS / campaigns",
"AI coaching & call scoring",
"Real-time agent assist / agent analytics",
"Shared inbox (email/SMS) and workspace",
"Workflows & automation",
"APIs & webhooks for custom integrations",
"Call & SMS activity logging to CRMs",
"Advanced reporting / call analytics"
],
"optional_modules": [
"AI Voice Agent (paid module)",
"AI Copilot / Conversation Intelligence",
"Predictive Dialer",
"SMS Bots",
"AI Coaching / Call Scoring",
"Bulk SMS / Campaign management",
"Portable (data export to warehouse) connector",
"Advanced analytics / moment analysis"
],
"integrations": [
"Salesforce",
"HubSpot",
"Zendesk (Support & Sell)",
"Intercom",
"Pipedrive",
"Freshdesk",
"Slack",
"Zapier",
"Dropbox",
"Google Calendar",
"Microsoft Outlook",
"Gong",
"Fivetran",
"Daton",
"ActiveCampaign",
"Outreach",
"Apollo.io",
"Monday.com",
"Notion",
"Dropbox"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "SaaS-hosted platform; native iOS and Android apps; web browser access (no customer DB/OS installs required)",
"compliance": [
"HIPAA",
"GDPR",
"SOC 2 Type II",
"ISO/IEC 27001 (statement of applicability)"
],
"certifications": [
"SOC 2 Type II",
"ISO/IEC 27001 (SoA)"
],
"security_features": [
"Encryption in transit & at rest",
"Role-based access control (RBAC)",
"SSO / SAML",
"Two-factor authentication (2FA)",
"Audit logs & activity logging"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"GDPR data subject rights support",
"Data retention controls",
"Consent / opt-out for messaging"
],
"data_residency": "Multi-region SaaS hosting with US and EU options",
"customers": [
"Betr",
"CrowdStreet",
"Sunup Solar",
"GetMovers",
"Avalon Pharmacy",
"EZ-BDC",
"Front Door Fashion",
"Pinnacle Career Institute",
"Ava Industries",
"Viralwoot",
"Sunup Solar",
"CrowdStreet (Investor Care)",
"GetMovers",
"Evo.L",
"FrontDoor Fashion",
"Sunup Solar",
"Betr (Customer Operations)",
"Avalon Pharmacy (Amit Kakar, CEO)",
"EZ-BDC (Scott Stewart)",
"Sunup Solar (Ray Polanco)"
],
"user_reviews": [
"It's a very easy to use app — integrates well with HubSpot and shows call history so we never miss follow-ups.",
"Outstanding service — I can use my existing phone while keeping a separate business line; call quality is superb.",
"Efficient way to contact customers; detailed analytics and reporting improved our response times.",
"Seamless CRM integration and excellent support — implementation was smooth and the team responded quickly to issues.",
"Auto-dialer and SMS automation saved our sales team huge amounts of time; conversation intelligence and call replay are valuable.",
"We reduced response times from days to within a day after adopting the platform.",
"Helped increase sales conversions by enabling SMS outreach alongside calls.",
"Simple interface, easy onboarding — new team members are up and running quickly.",
"Reliable call quality with useful features like call recording and voicemail drops.",
"Bulk SMS and campaign features work well for outreach; some delays in bulk approvals but overall valuable."
],
"ratings": [
"G2: 4.3/5 (approx.)",
"Capterra: ~4.2/5 (approx.)",
"Trustpilot: ~4.1/5 (approx.)",
"JustCall site: highlighted G2 badges and multiple awards (FrontRunners, Leader, Deloitte Fast 500, High Performer)"
],
"support_channels": [
"chat",
"phone",
"email",
"ticketing / help center",
"webinars",
"24x7 (answering service / AI voice agent)",
"demo / scheduled live support"
],
"training_options": [
"documentation",
"help center / knowledge base",
"webinars",
"live_online demos",
"on-demand product tours",
"partner / solutions program (partner-led enablement)"
],
"release_year": "2016",
"integration_partners": [
"HubSpot",
"Salesforce",
"Pipedrive",
"ActiveCampaign",
"monday.com",
"Zoho CRM",
"Zendesk",
"Freshdesk",
"Copper",
"Zapier",
"Intercom",
"Slack",
"Outreach",
"Apollo.io",
"HighLevel",
"Helpwise",
"Workplace (Meta via JustCall Workspace)"
],
"id": "P0868",
"slug": "justcall",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/justcall.json"
}
}