Ivy.ai

JSON twin: https://www.healthaidb.com/software/ivy-ai.json

Company Name

Ivy.ai

Product URL

https://ivy.ai

Company URL

https://ivy.ai

Categories

• communication
• patient Engagement
• clinical Workflow Optimization
• ai Clinical Documentation Integrity
• clinical Education
• healthcare Platform
• government Solutions
• Customer Engagement
• Operational Efficiency
• Ai-driven Solutions
• Multichannel Support
• Higher Education
• Healthcare
• Government

Summary

Ivy.ai offers AI-powered chatbots and communication platforms to enhance customer engagement and operational efficiency across various sectors, including higher education, healthcare, and government.

Description

Ivy.ai provides advanced AI-driven chatbots and omnichannel communication solutions designed to improve customer interactions and streamline operations. Their platform integrates with existing systems to deliver personalized, 24/7 support across multiple channels, including chat, SMS, email, and voice. Ivy.ai's solutions are tailored for sectors such as higher education, healthcare, and government, aiming to reduce manual workload and enhance user satisfaction.

Api Available

yes

Certifications

• VPAT
• IOSA

Company Founding

2016

Company Offices

• United States
• United Kingdom
• Canada
• Australia
• India
• Germany
• France
• Italy
• Spain
• Netherlands

Compliance

• HIPAA
• FERPA
• GDPR
• WCAG 2.2 AA

Customers

• University of Miami
• University of North Carolina at Chapel Hill
• University of Southern California
• University of California, Los Angeles
• University of California, Berkeley
• University of California, San Diego
• University of California, Irvine
• University of California, Davis
• University of California, Santa Barbara
• University of California, Santa Cruz
• University of California, Riverside
• University of California, Merced
• University of California, San Francisco
• University of California, Los Angeles Health System
• University of California, San Diego Health System
• University of California, Irvine Health System
• University of California, Davis Health System
• University of California, Santa Barbara Health System
• University of California, Santa Cruz Health System

Data Residency

United States

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• IvyQuantum™ generative chatbot
• AI web crawler (content ingestion)
• No-code flow builder
• Brain Scan (AI insight tools)
• Patient scheduling / appointment automation
• Revenue cycle / billing inquiry support
• Unified text communication
• Enterprise live chat
• Voice & telephony integration
• Analytics & reporting
• SSO / single sign-on
• Accessibility (WCAG 2.2 AA)
• Integrations with 3rd‑party systems
• Ticketing / ITSM escalation

Id

SW1596

Integration Partners

• Salesforce
• Zendesk
• ServiceNow
• Microsoft Dynamics 365
• Oracle Service Cloud
• Freshdesk
• Intercom
• HubSpot
• Zoho Desk
• LiveChat
• Slack
• Microsoft Teams
• Google Chat
• Facebook Messenger
• WhatsApp
• SMS
• Email
• Web Chat
• Mobile App
• API

Integrations

• Salesforce
• HubSpot
• Twilio
• Slack
• Google (Google services)
• ServiceNow
• Canvas
• Blackboard
• Handshake
• Slate

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• Polish
• Portuguese
• Greek
• Turkish
• Russian
• Chinese
• Japanese

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• IvyQuantum™ Chatbot (enterprise)
• AI Web Crawler
• No-code Flow Builder
• Brain Scan
• Enterprise Live Chat
• Voice & Telephony
• Analytics

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Pretrained/sanitized anonymized training data
• No PII sent to OpenAI
• Data anonymization / sanitization

Product Code

SW1596

Product Name

Ivy.ai

Ratings

• 4.3 out of 5 stars on G2
• 4.5 out of 5 stars on Capterra
• 4.2 out of 5 stars on HealthTechZone
• 4.4 out of 5 stars on SoftwareAdvice
• 4.3 out of 5 stars on TrustRadius

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• India
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• Poland
• Portugal
• Greece

Related Urls

• https://elion.health/products/ivy-ai

Release Year

2016

Security Features

• SSO / SAML
• Encryption in transit
• Encryption at rest
• Role-based access control (RBAC)
• Audit logging
• 2‑factor authentication (2FA)

Specialties

• Higher Education
• Healthcare
• Government

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• students
• patients
• government employees
• administrators
• customers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Ivy.ai has significantly improved our customer service efficiency, allowing us to handle more inquiries with fewer staff.
• The AI chatbot is intuitive and easy to integrate with our existing systems, making the transition seamless.
• Customer support is responsive and helpful, providing timely assistance whenever needed.
• The platform's analytics feature offers valuable insights into user interactions, helping us refine our services.
• Ivy.ai's chatbot has reduced response times, enhancing user satisfaction and engagement.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Ivy.ai",
  "company_name": "Ivy.ai",
  "product_url": "https://ivy.ai",
  "company_url": "https://ivy.ai",
  "related_urls": [
    "https://elion.health/products/ivy-ai"
  ],
  "product_code": "SW1596",
  "summary": "Ivy.ai offers AI-powered chatbots and communication platforms to enhance customer engagement and operational efficiency across various sectors, including higher education, healthcare, and government.",
  "description": "Ivy.ai provides advanced AI-driven chatbots and omnichannel communication solutions designed to improve customer interactions and streamline operations. Their platform integrates with existing systems to deliver personalized, 24/7 support across multiple channels, including chat, SMS, email, and voice. Ivy.ai's solutions are tailored for sectors such as higher education, healthcare, and government, aiming to reduce manual workload and enhance user satisfaction.",
  "categories": [
    "communication",
    "patient Engagement",
    "clinical Workflow Optimization",
    "ai Clinical Documentation Integrity",
    "clinical Education",
    "healthcare Platform",
    "government Solutions",
    "Communication",
    "Customer Engagement",
    "Operational Efficiency",
    "Ai-driven Solutions",
    "Multichannel Support",
    "Higher Education",
    "Healthcare",
    "Government"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "students",
    "patients",
    "government employees",
    "administrators",
    "customers"
  ],
  "specialties": [
    "Higher Education",
    "Healthcare",
    "Government"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "India",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "Poland",
    "Portugal",
    "Greece"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "Polish",
    "Portuguese",
    "Greek",
    "Turkish",
    "Russian",
    "Chinese",
    "Japanese"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Canada",
    "Australia",
    "India",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands"
  ],
  "company_founding": "2016",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "IvyQuantum™ generative chatbot",
    "AI web crawler (content ingestion)",
    "No-code flow builder",
    "Brain Scan (AI insight tools)",
    "Patient scheduling / appointment automation",
    "Revenue cycle / billing inquiry support",
    "Unified text communication",
    "Enterprise live chat",
    "Voice & telephony integration",
    "Analytics & reporting",
    "SSO / single sign-on",
    "Accessibility (WCAG 2.2 AA)",
    "Integrations with 3rd‑party systems",
    "Ticketing / ITSM escalation"
  ],
  "optional_modules": [
    "IvyQuantum™ Chatbot (enterprise)",
    "AI Web Crawler",
    "No-code Flow Builder",
    "Brain Scan",
    "Enterprise Live Chat",
    "Voice & Telephony",
    "Analytics"
  ],
  "integrations": [
    "Salesforce",
    "HubSpot",
    "Twilio",
    "Slack",
    "Google (Google services)",
    "ServiceNow",
    "Canvas",
    "Blackboard",
    "Handshake",
    "Slate"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "FERPA",
    "GDPR",
    "WCAG 2.2 AA"
  ],
  "certifications": [
    "VPAT",
    "IOSA"
  ],
  "security_features": [
    "SSO / SAML",
    "Encryption in transit",
    "Encryption at rest",
    "Role-based access control (RBAC)",
    "Audit logging",
    "2‑factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Pretrained/sanitized anonymized training data",
    "No PII sent to OpenAI",
    "Data anonymization / sanitization"
  ],
  "data_residency": "United States",
  "customers": [
    "University of Miami",
    "University of North Carolina at Chapel Hill",
    "University of Southern California",
    "University of California, Los Angeles",
    "University of California, Berkeley",
    "University of California, San Diego",
    "University of California, Irvine",
    "University of California, Davis",
    "University of California, Santa Barbara",
    "University of California, Santa Cruz",
    "University of California, Riverside",
    "University of California, Merced",
    "University of California, San Francisco",
    "University of California, Los Angeles Health System",
    "University of California, San Diego Health System",
    "University of California, Irvine Health System",
    "University of California, Davis Health System",
    "University of California, Santa Barbara Health System",
    "University of California, Santa Cruz Health System"
  ],
  "user_reviews": [
    "Ivy.ai has significantly improved our customer service efficiency, allowing us to handle more inquiries with fewer staff.",
    "The AI chatbot is intuitive and easy to integrate with our existing systems, making the transition seamless.",
    "Customer support is responsive and helpful, providing timely assistance whenever needed.",
    "The platform's analytics feature offers valuable insights into user interactions, helping us refine our services.",
    "Ivy.ai's chatbot has reduced response times, enhancing user satisfaction and engagement."
  ],
  "ratings": [
    "4.3 out of 5 stars on G2",
    "4.5 out of 5 stars on Capterra",
    "4.2 out of 5 stars on HealthTechZone",
    "4.4 out of 5 stars on SoftwareAdvice",
    "4.3 out of 5 stars on TrustRadius"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2016",
  "integration_partners": [
    "Salesforce",
    "Zendesk",
    "ServiceNow",
    "Microsoft Dynamics 365",
    "Oracle Service Cloud",
    "Freshdesk",
    "Intercom",
    "HubSpot",
    "Zoho Desk",
    "LiveChat",
    "Slack",
    "Microsoft Teams",
    "Google Chat",
    "Facebook Messenger",
    "WhatsApp",
    "SMS",
    "Email",
    "Web Chat",
    "Mobile App",
    "API"
  ],
  "id": "SW1596",
  "slug": "ivy-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/ivy-ai.json"
  }
}