JSON twin: https://www.healthaidb.com/software/ivy-ai.json
Ivy.ai
Ivy.ai is an AI-powered conversational chatbot platform that provides a digital front door for healthcare organizations to automate patient engagement, scheduling, and basic revenue-cycle workflows.
Ivy.ai delivers enterprise chatbots and conversational AI (IvyQuantum™) for hospitals and health systems to handle patient inquiries, website navigation, appointment scheduling, prescription refills, billing questions, analytics, and integrations with contact channels; includes no-code flow builder, web crawler, analytics, live chat handoff, and telephony capabilities.
yes
2016
P0844
2025-09-07
commercial proprietary
Contact vendor for pricing and demos; enterprise tiers and custom quotes available (no public prices).
enterprise_quote
2016
product
1.0
{
"company_name": "Ivy.ai",
"company_url": "https://ivy.ai",
"company_offices": [
"United States",
"Poland"
],
"company_founding": "2016",
"product_url": "https://ivy.ai/healthcare",
"categories": [
"patient-facing",
"administrative",
"conversational AI",
"analytics",
"accessibility",
"telephony",
"integrations"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://ivy.ai",
"https://ivy.ai/healthcare",
"https://ivy.ai/integrations",
"https://ivy.ai/compliant-and-accessible",
"https://ivy.ai/pricing",
"https://kb.ivy.ai",
"https://elion.health/products/ivy-ai",
"https://www.g2.com/sellers/ivy-ai",
"https://www.capterra.com/p/249588/Ivy/",
"https://ivy.ai/contact"
],
"summary": "Ivy.ai is an AI-powered conversational chatbot platform that provides a digital front door for healthcare organizations to automate patient engagement, scheduling, and basic revenue-cycle workflows.",
"description": "Ivy.ai delivers enterprise chatbots and conversational AI (IvyQuantum™) for hospitals and health systems to handle patient inquiries, website navigation, appointment scheduling, prescription refills, billing questions, analytics, and integrations with contact channels; includes no-code flow builder, web crawler, analytics, live chat handoff, and telephony capabilities.",
"target_users": [
"patients",
"hospital administrators",
"patient access staff",
"revenue cycle teams",
"contact center agents",
"IT/technical staff"
],
"specialties": [
"general healthcare",
"hospital operations",
"patient engagement",
"revenue cycle management",
"scheduling and access"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and demos; enterprise tiers and custom quotes available (no public prices).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"IvyQuantum™ generative chatbot",
"AI web crawler (content ingestion)",
"No-code flow builder",
"Brain Scan (AI insight tools)",
"Patient scheduling / appointment automation",
"Revenue cycle / billing inquiry support",
"Unified text communication",
"Enterprise live chat",
"Voice & telephony integration",
"Analytics & reporting",
"SSO / single sign-on",
"Accessibility (WCAG 2.2 AA)",
"Integrations with 3rd‑party systems",
"Ticketing / ITSM escalation"
],
"optional_modules": [
"IvyQuantum™ Chatbot (enterprise)",
"AI Web Crawler",
"No-code Flow Builder",
"Brain Scan",
"Enterprise Live Chat",
"Voice & Telephony",
"Analytics"
],
"integrations": [
"Salesforce",
"HubSpot",
"Twilio",
"Slack",
"Google (Google services)",
"ServiceNow",
"Canvas",
"Blackboard",
"Handshake",
"Slate"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"FERPA",
"GDPR",
"WCAG 2.2 AA"
],
"certifications": [
"VPAT",
"IOSA"
],
"security_features": [
"SSO / SAML",
"Encryption in transit",
"Encryption at rest",
"Role-based access control (RBAC)",
"Audit logging",
"2‑factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Pretrained/sanitized anonymized training data",
"No PII sent to OpenAI",
"Data anonymization / sanitization"
],
"data_residency": "",
"customers": [
"Temple University",
"Kelley (Indiana University Kelley School of Business)",
"Florida (state or university - case study)",
"Broward (college/system - case study)",
"University of Alabama (case study)",
"Medical College of Wisconsin"
],
"user_reviews": [
"The product was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the chatbot capabilities.",
"Ivy helped reduce high volumes of routine inquiries and freed staff to focus on higher-value work.",
"The interface is not user friendly at all and customer service can take days to respond to requests for help.",
"Implementation was straightforward and delivered measurable call-volume reductions in the first weeks."
],
"ratings": [
"4.3 / 5 — G2 (Ivy/IvyQuantum product listings, aggregated user reviews)",
"3.4 / 5 — Glassdoor (employee rating)"
],
"support_channels": [
"chat",
"enterprise live chat",
"voice/phone",
"ticketing",
"knowledge base",
"service status / status page",
"email"
],
"training_options": [
"knowledge base / documentation",
"webinars & podcasts",
"guides & white papers",
"live demos",
"customer success/onboarding"
],
"release_year": "2016",
"integration_partners": [
"Salesforce",
"HubSpot",
"Twilio",
"ServiceNow",
"Canvas",
"Blackboard",
"Slack",
"Google (G Suite/Google APIs)",
"Handshake",
"Symplicity",
"Ellucian (Colleague, Slate)",
"TDX",
"Campus (various campus systems / SIS integrations)"
],
"id": "P0844",
"slug": "ivy-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/ivy-ai.json"
}
}