Intelligent Navigator

JSON twin: https://www.healthaidb.com/software/intelligent-navigator.json

Company Name

Kaiser Permanente

Product URL

https://www.kaiserpermanente.org/health-wellness/health-encyclopedia/kaiser-permanente-intelligent-navigator

Company URL

https://www.kaiserpermanente.org

Categories

• patient Facing
• administrative Operations
• diagnostic Support
• Administrative
• Diagnostic

Summary

Kaiser Permanente's Intelligent Navigator is an AI-powered patient portal feature that enhances healthcare access by enabling natural language interactions for appointment scheduling and care navigation.

Description

The Intelligent Navigator integrates artificial intelligence into Kaiser Permanente's patient portal, allowing users to engage in free-text conversations to book appointments and receive care recommendations. It processes patient inputs, evaluates clinical urgency, and directs users to appropriate care pathways, including self-care options or immediate clinician connections for urgent concerns. Developed over a year with input from clinical and data science experts, the system serves nearly 5 million patients in Southern California, aiming to improve patient engagement and satisfaction. Performance metrics indicate a 97.7% accuracy in detecting urgent medical issues and an 88.9% accuracy in recommending appropriate care paths. Additionally, the system achieved a successful appointment booking rate of over 50%, surpassing the industry average of 30%, and reduced the app abandonment rate to 3% from a previous 30%. Continuous patient feedback is utilized to refine and expand the system's capabilities, with plans to extend its features and reach beyond Southern California.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC Health IT Certification
• ISO 9001
• ISO 13485
• ISO 27001
• ISO 27018
• ISO 22301
• ISO 20000-1
• ISO 14001

Company Founding

1945

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• CCPA
• HITECH Act
• NIST Cybersecurity Framework
• PCI DSS
• FERPA

Customers

• Kaiser Permanente Southern California Region

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• RxNorm
• NDC
• ICD-9

Deployment Model

• SaaS

Features

• Personalized health information
• Appointment scheduling
• Prescription management
• Health records access
• 24/7 medical advice
• Health tracking
• Secure messaging with healthcare providers
• Cost estimates for medical services
• Find doctors and locations
• Health education resources
• Lab test results access
• Immunization records
• Health reminders
• Wellness programs
• Symptom checker
• Medication reminders
• Health risk assessments
• Virtual care options
• Emergency care information
• Travel health advice

Id

SW2605

Integration Partners

• SynergySoft
• Eos Group
• Scrupp Media
• A352

Integrations

• Epic
• Cerner
• PACS
• Billing systems
• Laboratory information systems
• Pharmacy management systems
• Radiology information systems
• Electronic prescribing systems
• Patient portal systems
• Clinical decision support systems
• Health information exchanges
• Telemedicine platforms
• Wearable health devices
• Mobile health applications
• Patient engagement platforms
• Clinical trial management systems
• Health analytics platforms
• Population health management tools
• Medical imaging systems
• Laboratory equipment

Languages Supported

• English
• Spanish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• consumer

Optional Modules

• Telehealth services
• Mental health support
• Chronic disease management
• Pregnancy and parenting resources
• Weight management programs
• Smoking cessation programs
• Fitness tracking integration
• Dietary planning tools
• Sleep tracking
• Stress management resources

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for more information

Pricing Model

free

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization
• Data retention policies
• User data access controls
• Data portability
• Data erasure
• Privacy impact assessments
• Third-party audits

Product Code

SW2605

Product Name

Intelligent Navigator

Ratings

• 4.7 out of 5 stars on G2
• 4.5 out of 5 stars on G2

Regions Available

• United States

Related Urls

• https://www.healthcareitnews.com/news/kaiser-permanente-ai-nlp-front-door-heightens-patient-experience

Release Year

2024

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• Firewalls
• Intrusion detection systems
• Data masking
• Access controls

Specialties

• General Medicine
• Urgent Care
• Primary Care
• Specialty Care

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

• Latest web browsers
• iOS 12.0 or later
• Android 8.0 or later

Target Users

• patients
• clinicians
• admins

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The AI summaries are super helpful and save users time.
• Easy to register and go. The full interaction from registration to creating your first filters is complete within the first 10-15 minutes of interacting with the site.
• Scrupp is a great tool for data scrapping. It literally saves a lot of time, especially when you are researching.

Version

1.0

Alternatives

See related products

Canonical JSON

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  "product_name": "Intelligent Navigator",
  "company_name": "Kaiser Permanente",
  "product_url": "https://www.kaiserpermanente.org/health-wellness/health-encyclopedia/kaiser-permanente-intelligent-navigator",
  "company_url": "https://www.kaiserpermanente.org",
  "related_urls": [
    "https://www.healthcareitnews.com/news/kaiser-permanente-ai-nlp-front-door-heightens-patient-experience"
  ],
  "product_code": "SW2605",
  "summary": "Kaiser Permanente's Intelligent Navigator is an AI-powered patient portal feature that enhances healthcare access by enabling natural language interactions for appointment scheduling and care navigation.",
  "description": "The Intelligent Navigator integrates artificial intelligence into Kaiser Permanente's patient portal, allowing users to engage in free-text conversations to book appointments and receive care recommendations. It processes patient inputs, evaluates clinical urgency, and directs users to appropriate care pathways, including self-care options or immediate clinician connections for urgent concerns. Developed over a year with input from clinical and data science experts, the system serves nearly 5 million patients in Southern California, aiming to improve patient engagement and satisfaction. Performance metrics indicate a 97.7% accuracy in detecting urgent medical issues and an 88.9% accuracy in recommending appropriate care paths. Additionally, the system achieved a successful appointment booking rate of over 50%, surpassing the industry average of 30%, and reduced the app abandonment rate to 3% from a previous 30%. Continuous patient feedback is utilized to refine and expand the system's capabilities, with plans to extend its features and reach beyond Southern California.",
  "categories": [
    "patient Facing",
    "administrative Operations",
    "diagnostic Support",
    "Patient-facing",
    "Administrative",
    "Diagnostic"
  ],
  "market_segment": [
    "enterprise",
    "consumer"
  ],
  "target_users": [
    "patients",
    "clinicians",
    "admins"
  ],
  "specialties": [
    "General Medicine",
    "Urgent Care",
    "Primary Care",
    "Specialty Care"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish"
  ],
  "pricing_model": "free",
  "pricing_details": "Contact vendor for more information",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "1945",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Personalized health information",
    "Appointment scheduling",
    "Prescription management",
    "Health records access",
    "24/7 medical advice",
    "Health tracking",
    "Secure messaging with healthcare providers",
    "Cost estimates for medical services",
    "Find doctors and locations",
    "Health education resources",
    "Lab test results access",
    "Immunization records",
    "Health reminders",
    "Wellness programs",
    "Symptom checker",
    "Medication reminders",
    "Health risk assessments",
    "Virtual care options",
    "Emergency care information",
    "Travel health advice"
  ],
  "optional_modules": [
    "Telehealth services",
    "Mental health support",
    "Chronic disease management",
    "Pregnancy and parenting resources",
    "Weight management programs",
    "Smoking cessation programs",
    "Fitness tracking integration",
    "Dietary planning tools",
    "Sleep tracking",
    "Stress management resources"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "Billing systems",
    "Laboratory information systems",
    "Pharmacy management systems",
    "Radiology information systems",
    "Electronic prescribing systems",
    "Patient portal systems",
    "Clinical decision support systems",
    "Health information exchanges",
    "Telemedicine platforms",
    "Wearable health devices",
    "Mobile health applications",
    "Patient engagement platforms",
    "Clinical trial management systems",
    "Health analytics platforms",
    "Population health management tools",
    "Medical imaging systems",
    "Laboratory equipment"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "RxNorm",
    "NDC",
    "ICD-9"
  ],
  "api_available": "yes",
  "system_requirements": [
    "Latest web browsers",
    "iOS 12.0 or later",
    "Android 8.0 or later"
  ],
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "CCPA",
    "HITECH Act",
    "NIST Cybersecurity Framework",
    "PCI DSS",
    "FERPA"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC Health IT Certification",
    "ISO 9001",
    "ISO 13485",
    "ISO 27001",
    "ISO 27018",
    "ISO 22301",
    "ISO 20000-1",
    "ISO 14001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "Firewalls",
    "Intrusion detection systems",
    "Data masking",
    "Access controls"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data retention policies",
    "User data access controls",
    "Data portability",
    "Data erasure",
    "Privacy impact assessments",
    "Third-party audits"
  ],
  "data_residency": "US-only",
  "customers": [
    "Kaiser Permanente Southern California Region"
  ],
  "user_reviews": [
    "The AI summaries are super helpful and save users time.",
    "Easy to register and go. The full interaction from registration to creating your first filters is complete within the first 10-15 minutes of interacting with the site.",
    "Scrupp is a great tool for data scrapping. It literally saves a lot of time, especially when you are researching."
  ],
  "ratings": [
    "4.7 out of 5 stars on G2",
    "4.5 out of 5 stars on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2024",
  "integration_partners": [
    "SynergySoft",
    "Eos Group",
    "Scrupp Media",
    "A352"
  ],
  "id": "SW2605",
  "slug": "intelligent-navigator",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/intelligent-navigator.json"
  }
}