Intelligent Engagement

JSON twin: https://www.healthaidb.com/software/intelligent-engagement.json

Company Name

Carenet Health

Product URL

https://carenethealthcare.com

Company URL

https://carenethealthcare.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• telehealth
• health Data Analytics
• care Management
• patient Engagement
• health Advocacy
• wayfinding
• Clinical
• Administrative
• Diagnostic
• Analytics
• Engagement
• Advocacy
• Navigation

Summary

Carenet Health's Intelligent Engagement™ is an AI-driven platform designed to enhance patient and member engagement, operational efficiency, and health outcomes through personalized, multi-channel interactions.

Description

Intelligent Engagement™ integrates advanced technology, actionable insights, global operations, and clinical expertise to provide a comprehensive, 360-degree view of the health journey, aiming to improve patient and member engagement, operational efficiency, and health outcomes. The platform offers solutions such as healthcare engagement, clinical support, telehealth, digital solutions, chronic care management, shared decision-making, advocacy and navigation, and CX analytics. It is supported by a cloud-based CRM system that ensures scalability, adaptability, and seamless integration with clients' systems, including standard EMR integrations and APIs. The platform is recognized by Everest Group as a Major Contender in their 2024 PEAK Matrix® for Patient and Member Engagement Platforms, highlighting its innovation and effectiveness in the healthcare sector. Additionally, Carenet Health has partnered with Certilytics to incorporate AI-driven data management and predictive analytics into the platform, further enhancing its capabilities in identifying at-risk populations and guiding healthcare consumers toward better decisions.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO

Company Founding

2000

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-powered patient engagement
• Clinical support
• Telehealth solutions
• 24/7 nurse triage/advice
• Advocacy and navigation
• Multilingual and multicultural communication
• Digital solutions
• Chronic care management
• Shared decision-making
• CX analytics
• Intelligent scheduling
• Health risk assessments
• Self-guided educational triage
• Integrated scheduling from search engine results & website pages
• Scheduling call center
• Scheduling enterprise-wide
• Detailed search & map view
• Projected treatment times
• SEO optimized scheduling landing pages

Id

SW1055

Integration Partners

Integrations

• EPIC
• Athena
• Cerner

Languages Supported

• English
• Spanish
• other languages as needed

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Health risk assessments
• Self-guided educational triage
• SEO optimized scheduling landing pages

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1055

Product Name

Intelligent Engagement

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/carenet-health

Release Year

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Chronic Care Management
• Telehealth
• Patient Engagement
• Care Coordination
• Health Analytics
• Clinical Support
• Advocacy
• Navigation
• Shared Decision-making

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Intelligent Engagement",
  "company_name": "Carenet Health",
  "product_url": "https://carenethealthcare.com",
  "company_url": "https://carenethealthcare.com",
  "related_urls": [
    "https://elion.health/products/carenet-health"
  ],
  "product_code": "SW1055",
  "summary": "Carenet Health's Intelligent Engagement™ is an AI-driven platform designed to enhance patient and member engagement, operational efficiency, and health outcomes through personalized, multi-channel interactions.",
  "description": "Intelligent Engagement™ integrates advanced technology, actionable insights, global operations, and clinical expertise to provide a comprehensive, 360-degree view of the health journey, aiming to improve patient and member engagement, operational efficiency, and health outcomes. The platform offers solutions such as healthcare engagement, clinical support, telehealth, digital solutions, chronic care management, shared decision-making, advocacy and navigation, and CX analytics. It is supported by a cloud-based CRM system that ensures scalability, adaptability, and seamless integration with clients' systems, including standard EMR integrations and APIs. The platform is recognized by Everest Group as a Major Contender in their 2024 PEAK Matrix® for Patient and Member Engagement Platforms, highlighting its innovation and effectiveness in the healthcare sector. Additionally, Carenet Health has partnered with Certilytics to incorporate AI-driven data management and predictive analytics into the platform, further enhancing its capabilities in identifying at-risk populations and guiding healthcare consumers toward better decisions.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "telehealth",
    "health Data Analytics",
    "care Management",
    "patient Engagement",
    "health Advocacy",
    "wayfinding",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Telehealth",
    "Analytics",
    "Care Management",
    "Engagement",
    "Advocacy",
    "Navigation"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Chronic Care Management",
    "Telehealth",
    "Patient Engagement",
    "Care Coordination",
    "Health Analytics",
    "Clinical Support",
    "Advocacy",
    "Navigation",
    "Shared Decision-making"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "other languages as needed"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2000",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered patient engagement",
    "Clinical support",
    "Telehealth solutions",
    "24/7 nurse triage/advice",
    "Advocacy and navigation",
    "Multilingual and multicultural communication",
    "Digital solutions",
    "Chronic care management",
    "Shared decision-making",
    "CX analytics",
    "Intelligent scheduling",
    "Health risk assessments",
    "Self-guided educational triage",
    "Integrated scheduling from search engine results & website pages",
    "Scheduling call center",
    "Scheduling enterprise-wide",
    "Detailed search & map view",
    "Projected treatment times",
    "SEO optimized scheduling landing pages"
  ],
  "optional_modules": [
    "Health risk assessments",
    "Self-guided educational triage",
    "SEO optimized scheduling landing pages"
  ],
  "integrations": [
    "EPIC",
    "Athena",
    "Cerner"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW1055",
  "slug": "intelligent-engagement",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/intelligent-engagement.json"
  }
}