intelepeer-smartagent

JSON twin: https://www.healthaidb.com/software/intelepeer-smartagent.json

Company Name

IntelePeer

Product URL

https://intelepeer.ai/platform/smartagent

Company URL

https://intelepeer.ai

Categories

Summary

IntelePeer SmartAgent is an AI-powered virtual agent/hyper-automation solution for inbound contact centers that automates routine interactions, supports omnichannel self-service, and augments live agents to improve containment and reduce costs.

Description

SmartAgent is part of IntelePeer's communications automation platform offering generative AI, conversational virtual agents, advanced analytics, and omnichannel orchestration for inbound contact centers. It enables voice and messaging automation (IVR, ASR, TTS, SMS, MMS via partners), call transcription/recording, intent capture and routing, list management, and integrations via APIs or managed solutions to increase containment, reduce average handle time, and support compliance (PCI, HIPAA).

Api Available

yes

Certifications

Company Founding

2003

Company Offices

Compliance

Customers

Data Residency

Cloud-hosted with on-premise or hybrid deployment options (region-specific hosting via vendor; contact vendor for regions)

Data Standards

Deployment Model

Features

Id

P0815

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

proprietary/commercial

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing; managed solutions and add-ons available (hyper-automation, MMS via Infobip, premier support for large ARR accounts).

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "IntelePeer",
  "company_url": "https://intelepeer.ai",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2003",
  "product_url": "https://intelepeer.ai/platform/smartagent",
  "categories": [
    "administrative",
    "patient-facing",
    "communication",
    "analytics",
    "contact center automation"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://intelepeer.ai/platform/smartagent",
    "https://intelepeer.ai/resource-center/datasheet/smartagent-modernize-cx",
    "https://docs.intelepeer.com/Atmosphere/Content/Home.htm",
    "https://intelepeer.ai/how-we-deliver/healthcare",
    "https://intelepeer.ai/about-us",
    "https://intelepeer.ai/news-press/intelepeer-integrates-chatgpt-into-its-smartagent-solution",
    "https://intelepeer.ai/contact-us",
    "https://statuspage.intelepeer.com/",
    "https://intelepeer.ai/resource-center"
  ],
  "summary": "IntelePeer SmartAgent is an AI-powered virtual agent/hyper-automation solution for inbound contact centers that automates routine interactions, supports omnichannel self-service, and augments live agents to improve containment and reduce costs.",
  "description": "SmartAgent is part of IntelePeer's communications automation platform offering generative AI, conversational virtual agents, advanced analytics, and omnichannel orchestration for inbound contact centers. It enables voice and messaging automation (IVR, ASR, TTS, SMS, MMS via partners), call transcription/recording, intent capture and routing, list management, and integrations via APIs or managed solutions to increase containment, reduce average handle time, and support compliance (PCI, HIPAA).",
  "target_users": [
    "contact center agents",
    "contact center supervisors/managers",
    "CX managers",
    "IT/engineers",
    "operations managers",
    "healthcare patient service representatives"
  ],
  "specialties": [
    "contact center automation",
    "patient communications",
    "healthcare customer service",
    "dental service organizations",
    "education",
    "financial services",
    "retail",
    "transportation"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing; managed solutions and add-ons available (hyper-automation, MMS via Infobip, premier support for large ARR accounts).",
  "license": "proprietary/commercial",
  "deployment_model": [
    "SaaS/cloud",
    "on_premise",
    "hybrid"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Agentic Generative AI for IVR and conversational flows",
    "Omnichannel orchestration (voice, SMS, MMS, social messaging)",
    "Inbound API for triggering SmartFlows",
    "DTMF-based IVR",
    "Text-to-Speech (TTS)",
    "Automatic Speech Recognition (ASR)",
    "Call recording and cloud storage (MP3 download)",
    "Call transcription",
    "Advanced analytics and templated reports",
    "SmartFlows visual workflow builder",
    "Programmatic web service/API calls (JSON) from flows",
    "Dynamic rephrasing / response style adaptation",
    "Customer-specific data augmentation (training)",
    "List management and bulk updates",
    "Integrations to back-end CRMs via templated connectors",
    "Social channel messaging (WhatsApp, Facebook)",
    "Inbound/outbound voice and messaging orchestration",
    "Agent-assisted handoff / live agent escalation",
    "Managed solutions and professional services",
    "Fair-usage interaction tiers and pricing"
  ],
  "optional_modules": [
    "Managed Solutions (professional services)",
    "Advanced Managed Solutions (enterprise tier)",
    "Add-on services (custom integrations)",
    "Generative AI augmentation (advanced features)"
  ],
  "integrations": [
    "Salesforce (templated integration)",
    "Microsoft Teams (via SmartCommunicator interoperability)",
    "Back-end CRMs (generic templated connectors)",
    "Telephony carriers/numbering (DID/toll-free)",
    "Social messaging platforms (WhatsApp, Facebook)"
  ],
  "data_standards": [
    "JSON-based REST APIs"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA"
  ],
  "certifications": [],
  "security_features": [
    "Encrypted transport/storage (vendor-stated)",
    "Audit logging"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent capture (marketing/demos tied to privacy policy)"
  ],
  "data_residency": "Cloud-hosted with on-premise or hybrid deployment options (region-specific hosting via vendor; contact vendor for regions)",
  "customers": [
    "Secure Transportation",
    "SOAP Health"
  ],
  "user_reviews": [],
  "ratings": [
    "DMG Consulting Conversational AI Vendor Report - top scores (2025)"
  ],
  "support_channels": [
    "email",
    "phone",
    "documentation",
    "demo"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "",
  "integration_partners": [
    "Salesforce",
    "Redox",
    "NextGen",
    "Google Dialog (Dialogflow)",
    "WhatsApp",
    "Facebook",
    "SOAP Health"
  ],
  "id": "P0815",
  "slug": "intelepeer-smartagent",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/intelepeer-smartagent.json"
  }
}