JSON twin: https://www.healthaidb.com/software/instantscripts.json
InstantScripts
https://www.instantscripts.com.au/
https://www.instantscripts.com.au/
InstantScripts is an Australian online medical clinic providing telehealth consultations, e-prescriptions and home medication delivery, operating 24/7 for consumer use.
InstantScripts (founded 2018, Melbourne) is a commercial telehealth and e-prescribing platform that connects Australian-registered doctors with patients for phone/video consultations, single and repeat prescriptions (eScripts), medical certificates, pathology and specialist referrals, and same-day or rapid home delivery via partner couriers. The service is AHPRA‑compliant, sends QR/eScript tokens to pharmacies, and is wholly owned by Wesfarmers.
unknown
2018
Primary hosting and storage in Australia
P0812
2025-09-07
commercial/proprietary
Pay-per-service flat fees: GP/doctor consultation AU$49; Prescriptions from AU$19; Medical certificates from AU$19; Pathology referrals AU$24; Specialist referrals AU$24; other treatments priced separately. Contact vendor for enterprise/pharmacy partnerships.
subscription
2018
SaaS web access (modern browser); native iOS and Android apps available
product
1.0
{
"company_name": "InstantScripts",
"company_url": "https://www.instantscripts.com.au/",
"company_offices": [
"Australia"
],
"company_founding": "2018",
"product_url": "https://www.instantscripts.com.au/",
"categories": [
"telehealth",
"e-prescribing",
"online clinic",
"patient-facing",
"clinical",
"pharmacy integration"
],
"market_segment": [
"consumer",
"smb"
],
"links": [
"https://www.instantscripts.com.au/",
"https://www.instantscripts.com.au/about-us",
"https://www.instantscripts.com.au/faq",
"https://www.instantscripts.com.au/telehealth-consulting-services/",
"https://www.instantscripts.com.au/m/pharm/online/prescription",
"https://elion.health/products/instantscripts",
"https://www.tga.gov.au/news/media-releases/tga-and-instantscripts-reach-settlement",
"https://www.wesfarmershealth.com.au/statement-from-instantscripts-tga",
"https://cloud.google.com/customers/instantscripts",
"https://apps.apple.com/us/app/instantscripts/id1456598384"
],
"summary": "InstantScripts is an Australian online medical clinic providing telehealth consultations, e-prescriptions and home medication delivery, operating 24/7 for consumer use.",
"description": "InstantScripts (founded 2018, Melbourne) is a commercial telehealth and e-prescribing platform that connects Australian-registered doctors with patients for phone/video consultations, single and repeat prescriptions (eScripts), medical certificates, pathology and specialist referrals, and same-day or rapid home delivery via partner couriers. The service is AHPRA‑compliant, sends QR/eScript tokens to pharmacies, and is wholly owned by Wesfarmers.",
"target_users": [
"patients/consumers",
"general practitioners/clinicians",
"pharmacies/pharmacists",
"administrative staff",
"telehealth program managers"
],
"specialties": [
"primary care/general practice",
"mental health",
"sexual health/STI",
"dermatology/skin",
"menopause",
"weight management",
"urology/UTI",
"family planning/contraception"
],
"regions_available": [
"Australia"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Pay-per-service flat fees: GP/doctor consultation AU$49; Prescriptions from AU$19; Medical certificates from AU$19; Pathology referrals AU$24; Specialist referrals AU$24; other treatments priced separately. Contact vendor for enterprise/pharmacy partnerships.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Telehealth (phone/video) consultations with AHPRA‑registered doctors",
"Online prescriptions / eScripts (QR code delivery to pharmacy)",
"Home medication delivery (partnered EverMed)",
"Click & Collect and eScript pharmacy dispensing",
"Medical certificates (same‑day issuance)",
"Pathology referral requests",
"Specialist referrals",
"Condition‑based treatment pathways (mental health, weight loss, skin, contraception, etc.)",
"Repeat prescriptions and chronic condition treatment plans",
"In‑app account management and prescription history",
"Payment processing and invoicing",
"Multilingual / interpreter access on request",
"Partner pharmacy network integration (e.g., Priceline)"
],
"optional_modules": [
"Fast (4‑hour) delivery (metro, fee‑based)",
"Treatment plans for chronic conditions",
"Psychologist / specialist video consultations (partnered services)"
],
"integrations": [
"EverMed (medication delivery partner)",
"Priceline (pharmacy partner)",
"OnePass (partner authentication/identity)",
"State health agencies (informational/partner links, e.g., NSW Health)",
"Payment gateways (merchant card processors / PayPal referenced)"
],
"data_standards": [
"Australian Individual Healthcare Identifier (IHI) usage referenced",
"Medicare identifiers (Australian government identifiers)",
"eScript / electronic prescriptions (Australian e‑prescribing workflow / QR eScript)"
],
"api_available": "unknown",
"system_requirements": "SaaS web access (modern browser); native iOS and Android apps available",
"compliance": [
"Privacy Act 1988 (Cth) / Australian Privacy Principles (APPs)",
"Relevant State/Territory health records legislation (health privacy principles)"
],
"certifications": [],
"security_features": [
"Transport Layer Security (TLS/HTTPS)",
"Password‑protected accounts and authentication controls",
"Data encryption in transit and industry standard storage protections",
"Audit / record keeping for clinical interactions"
],
"privacy_features": [
"Consent‑based data use and disclosures",
"Data retention and archiving policy (accounts archived up to 7 years)",
"De‑identification for analytics and research",
"Opt‑out/unsubscribe for marketing communications"
],
"data_residency": "Primary hosting and storage in Australia",
"customers": [
"Wesfarmers Health",
"Priceline",
"NSW Health",
"Australian Patients Association",
"My Mirror",
"HealthEngine",
"RACGP (CPD provider)",
"OnePass"
],
"user_reviews": [
"Fast, efficient, awesome – so convenient; generally takes 10 minutes and my script is done.",
"So easy and straightforward when you are stuck at home sick and know what you need but can't get to a doctor.",
"They called within the set time, process was easy and I was able to get my script quickly.",
"Good for prescription refills; scripts are usually available within minutes.",
"Solid PDF medical certificate, signed by a registered GP who reviews your questionnaire.",
"Prompt and affordable when your normal doctor is not available; quick turnaround.",
"They helped with repeat prescriptions and were above board with blood tests and follow ups.",
"Doctors available anytime day or night — convenient for travel and when you can't see your GP."
],
"ratings": [
"ProductReview.com.au: 4.6 / 5 (thousands of reviews)",
"InstantScripts site claim: 4.7 average from over 19,000 reviews",
"Trustpilot: mixed reviews (multiple user ratings)"
],
"support_channels": [
"help center (online)",
"contact us (web form/email)",
"FAQ/documentation",
"phone (listed contact)",
"24/7 doctor availability"
],
"training_options": [
"documentation",
"help center/FAQ",
"online resources"
],
"release_year": "2018",
"integration_partners": [
"Wesfarmers Health",
"Priceline Pharmacy",
"NSW Health",
"Australian Patients Association",
"My Mirror",
"HealthEngine",
"RACGP",
"OnePass"
],
"id": "P0812",
"slug": "instantscripts",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/instantscripts.json"
}
}