instamed

JSON twin: https://www.healthaidb.com/software/instamed.json

Company Name

InstaMed

Product URL

https://www.instamed.com/providers/

Company URL

https://www.instamed.com/

Categories

Summary

InstaMed is a cloud-based healthcare payments platform (owned by J.P. Morgan) that centralizes patient and payer billing, electronic payments, clearinghouse services, and API-based integrations to streamline collections and reconciliation.

Description

InstaMed provides a single, secure platform for providers, payers and patients to manage healthcare payments, claims, ERA/EFT, patient billing, online bill pay, payment plans, digital wallets, reporting/insights and developer APIs (InstaMed Connect). It is PCI- and HIPAA-compliant and offered as a cloud service with role-based security, reconciliation automation and integration with EHRs/PM systems.

Api Available

yes

Certifications

Company Founding

2004

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0811

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary (InstaMed, a J.P. Morgan company)

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Vendor pricing not published — contact InstaMed/J.P. Morgan for customized pricing, implementation and subscription tiers; demo and onboarding available.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "InstaMed",
  "company_url": "https://www.instamed.com/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2004",
  "product_url": "https://www.instamed.com/providers/",
  "categories": [
    "administrative",
    "payments",
    "patient-facing",
    "revenue cycle management",
    "integration"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.instamed.com/",
    "https://www.instamed.com/providers/",
    "https://www.instamed.com/payers/",
    "https://pay.instamed.com/",
    "https://developers.instamed.com/",
    "https://www.instamed.com/compliance-and-security/",
    "https://www.instamed.com/about/",
    "https://www.instamed.com/contact/",
    "https://www.jpmorganchase.com/newsroom/press-releases/2019/jpmc-to-acquire-instamed"
  ],
  "summary": "InstaMed is a cloud-based healthcare payments platform (owned by J.P. Morgan) that centralizes patient and payer billing, electronic payments, clearinghouse services, and API-based integrations to streamline collections and reconciliation.",
  "description": "InstaMed provides a single, secure platform for providers, payers and patients to manage healthcare payments, claims, ERA/EFT, patient billing, online bill pay, payment plans, digital wallets, reporting/insights and developer APIs (InstaMed Connect). It is PCI- and HIPAA-compliant and offered as a cloud service with role-based security, reconciliation automation and integration with EHRs/PM systems.",
  "target_users": [
    "providers (hospitals, clinics, health systems)",
    "revenue-cycle teams / billing staff",
    "payers / health plans",
    "patients / consumers",
    "practice administrators",
    "developers / integrators"
  ],
  "specialties": [
    "general acute care hospitals",
    "ambulatory care / outpatient clinics",
    "specialty clinics (e.g., orthopedics, pediatrics)",
    "behavioral health",
    "dental (where applicable)"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Vendor pricing not published — contact InstaMed/J.P. Morgan for customized pricing, implementation and subscription tiers; demo and onboarding available.",
  "license": "commercial proprietary (InstaMed, a J.P. Morgan company)",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Healthcare payments (consumer-initiated and staff-initiated)",
    "Tokenization / secure token",
    "Payment plans and recurring payments",
    "Refunds, voids, receipts",
    "PCI-DSS compliant payment processing",
    "Electronic statements (eStatements) and print & mail",
    "Consumer billing and enhanced statements",
    "Consumer portal for online payments",
    "Batch processing and file-based imports/exports",
    "Webhooks and polling payment responses",
    "Single sign-on (SSO)",
    "Payment posting to downstream systems",
    "Digital wallets (Google Pay)",
    "Patient/member import",
    "Eligibility checks",
    "Claims and remittance processing",
    "Disbursement hub / digital payouts",
    "APIs (REST and SOAP endpoints)",
    "Sandbox API key / developer sandbox"
  ],
  "optional_modules": [
    "Disbursement Hub / Digital Payouts",
    "Enhanced eStatements",
    "Payment Plans",
    "P2PE / encrypted device support",
    "Batch file processing"
  ],
  "integrations": [
    "EHR / Practice Management systems (EHR/PM/IVR integration)",
    "Clearinghouses / claims processors (X12 837/835 workflows)",
    "Payment networks / card processors (JPMorgan Chase payment rails)",
    "NextGen (documented partner/integration references)",
    "Accounting and practice management software via API/webhooks"
  ],
  "data_standards": [
    "REST API",
    "SOAP",
    "ANSI X12 (837/835)",
    "HL7"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "PCI-DSS (Level 1)"
  ],
  "certifications": [
    "PCI-DSS Level 1"
  ],
  "security_features": [
    "Tokenization",
    "Point-to-Point Encryption (P2PE) / encrypted devices",
    "SSO",
    "Secure tokens for API/authentication",
    "TLS / encryption in transit"
  ],
  "privacy_features": [],
  "data_residency": "",
  "customers": [
    "Sierra Pacific Orthopedics",
    "NewSouth NeuroSpine",
    "Select Health",
    "Cape Fear Valley Health System",
    "Catholic Health",
    "TriCore",
    "Geisinger Health Plan",
    "ATI Physical Therapy",
    "Dermatology LTD",
    "Praxis Health",
    "Alabama Medical Group",
    "Avail Dermatology",
    "Radiology Regional Center",
    "Health First Health Plans",
    "Boston Children's"
  ],
  "user_reviews": [
    "Appalling service and a scam. Paid through My Cigna app a series of medical invoices ... They took my money and then weeks later I receive delinquent notices.",
    "I've had issues — the fee was a percentage of the payment the patient made — so we lost money in the end. I'd steer clear of Instamed at all costs.",
    "Fraud — patient payments looked suspicious; patients felt bills/payments were mishandled.",
    "InstaMed interferes with patients payments to providers by inserting a 'Pay' button onto health care websites. Patients assume the payments are going to the provider but it caused confusion.",
    "Customer service was poor and slow to resolve transactions and disputes."
  ],
  "ratings": [],
  "support_channels": [
    "email",
    "phone",
    "ticketing"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "",
  "integration_partners": [
    "NextGen",
    "Greenway Health (Greenway Health Pay powered by InstaMed)",
    "Medical Billing Center",
    "Focus Solutions (CONNECT powered by Focus)",
    "Chase (Chase.com bill pay)",
    "J.P. Morgan / Chase (InstaMed is a J.P. Morgan company)"
  ],
  "id": "P0811",
  "slug": "instamed",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/instamed.json"
  }
}