Infinitus voice AI platform

JSON twin: https://www.healthaidb.com/software/infinitus-voice-ai-platform.json

Company Name

Infinitus

Product URL

https://www.infinitus.com

Company URL

https://www.infinitus.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• clinical Workflow Automation
• healthcare It
• ai Clinical Documentation Integrity
• patient Engagement
• provider Support
• payer Solutions
• Clinical
• Administrative
• Diagnostic
• Workflow Automation
• Ai Integration
• Payor Interaction

Summary

Infinitus offers a voice AI platform that automates complex healthcare communications, enhancing efficiency and patient engagement.

Description

Infinitus provides a voice AI platform designed to automate and streamline complex phone-based workflows in healthcare. Their AI agents can call patients, payors, and providers on behalf of healthcare organizations, handling tasks such as benefits verification, prior authorizations, referrals, and other administrative processes that typically require significant staff time. The platform is trusted by over 125,000 providers and supports 44% of the Fortune 50 companies, having automated over 100 million minutes of conversation and completed more than 5 million calls. Infinitus' AI-native architecture combines multimodal AI, real-time knowledge graphs, and human-in-the-loop oversight to ensure accuracy, safety, and compliance at scale. Patient-facing voice agents deliver continuous support to improve medication adherence, manage side effects, and boost health literacy, particularly benefiting patients with chronic or specialty conditions. On the provider side, these AI agents streamline workflows by automating prior authorizations, coordinating care, and reducing administrative burdens such as documentation and follow-ups, thereby enabling clinicians to focus more on patient care. The platform is HIPAA-compliant and SOC 2 Type II certified, ensuring robust security and compliance measures. Infinitus has also integrated its voice AI agents with Salesforce Health Cloud and Life Sciences Cloud, allowing joint customers to automate complex administrative healthcare tasks directly from Salesforce. This integration simplifies benefits verification and reduces the administrative burden on healthcare teams, accelerating access to care and improving workflow productivity. Infinitus' recent launch follows its recognition on Fast Company's World's Most Innovative Companies of 2025 list, a nod to its transformative impact on healthcare delivery. As a trusted partner to 44% of Fortune 50 healthcare organizations, Infinitus continues to lead the industry in secure, scalable voice AI solutions.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 9001
• ISO 13485
• ISO 14001
• ISO 45001
• ISO 50001
• ISO 22000
• ISO 27001
• ISO 27018
• ISO 27032
• ISO 27035
• ISO 27037
• ISO 27040
• ISO 27050
• ISO 27051
• ISO 27052
• ISO 27053
• ISO 27054

Company Founding

2019

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Brazil

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• ISO 27018
• ISO 27032
• ISO 27035
• ISO 27037
• ISO 27040
• ISO 27050
• ISO 27051
• ISO 27052
• ISO 27053
• ISO 27054
• ISO 27055
• ISO 27056
• ISO 27057
• ISO 27058
• ISO 27059

Customers

• AmerisourceBergen
• TrialCard

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• ICD-9
• HL7 CDA
• HL7 CCD

Deployment Model

• SaaS

Features

• Speech recognition
• Natural language processing
• Voice command processing
• Real-time transcription
• Voice analytics
• Speech-to-text conversion
• Voice biometrics
• Multilingual support
• Customizable voice models
• Integration with third-party applications
• Voice-enabled search
• Voice-based authentication
• Voice data storage
• Voice data encryption
• Voice data anonymization
• Voice data minimization
• Voice data residency options
• Voice data compliance with regulations
• Voice data certifications
• Voice data security features

Id

SW2877

Integration Partners

• EPIC
• Cerner
• Athena
• Salesforce

Integrations

• Epic
• Cerner
• PACS
• Billing systems
• Electronic health records (EHR)
• Customer relationship management (CRM) systems
• Enterprise resource planning (ERP) systems
• Patient management systems
• Laboratory information management systems (LIMS)
• Radiology information systems (RIS)
• Pharmacy management systems
• Supply chain management systems
• Human resources management systems (HRMS)
• Financial management systems
• Clinical decision support systems (CDSS)
• Health information exchange (HIE) platforms
• Telemedicine platforms
• Patient portals
• Mobile health applications

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Chinese
• Japanese
• Korean
• Hindi
• Arabic
• Russian
• Turkish
• Polish
• Czech

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Advanced voice analytics
• Voice data visualization
• Voice data reporting
• Voice data monitoring
• Voice data alerting
• Voice data auditing
• Voice data backup
• Voice data recovery
• Voice data archiving
• Voice data retention

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Tier names, public prices, trial info, or 'contact vendor'

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization
• Data residency options
• Data retention policies
• Data access controls
• Data sharing policies
• Data breach notification
• Data subject rights management

Product Code

SW2877

Product Name

Infinitus voice AI platform

Ratings

• 3.9 out of 5 (G2)

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• China
• Singapore
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium

Related Urls

Release Year

2019

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• IDS/IPS
• Firewalls
• VPN
• Endpoint security

Specialties

• Pharmaceuticals
• Specialty Medications
• Health Systems
• Life Sciences
• Healthcare Administration
• Patient Support
• Care Coordination
• Benefits Verification
• Prior Authorizations
• Referrals
• Medication Adherence
• Health Literacy
• Chronic Conditions
• Specialty Treatments
• Healthcare It
• Workflow Automation
• Patient Engagement
• Provider Support
• Payor Interaction
• Healthcare Compliance

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• It is easy to use and more efficient in data accuracy.
• I really have enjoyed listening to the AI agents be very detailed about obtaining benefits. I think they are very focused and are able to obtain all of the required information in a very polite and extensive manner.
• Infinitus has given us the ability to assist more patients.

Version

1.0

Alternatives

See related products

Canonical JSON

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    "Multilingual support",
    "Customizable voice models",
    "Integration with third-party applications",
    "Voice-enabled search",
    "Voice-based authentication",
    "Voice data storage",
    "Voice data encryption",
    "Voice data anonymization",
    "Voice data minimization",
    "Voice data residency options",
    "Voice data compliance with regulations",
    "Voice data certifications",
    "Voice data security features"
  ],
  "optional_modules": [
    "Advanced voice analytics",
    "Voice data visualization",
    "Voice data reporting",
    "Voice data monitoring",
    "Voice data alerting",
    "Voice data auditing",
    "Voice data backup",
    "Voice data recovery",
    "Voice data archiving",
    "Voice data retention"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "Billing systems",
    "Electronic health records (EHR)",
    "Customer relationship management (CRM) systems",
    "Enterprise resource planning (ERP) systems",
    "Patient management systems",
    "Laboratory information management systems (LIMS)",
    "Radiology information systems (RIS)",
    "Pharmacy management systems",
    "Supply chain management systems",
    "Human resources management systems (HRMS)",
    "Financial management systems",
    "Clinical decision support systems (CDSS)",
    "Health information exchange (HIE) platforms",
    "Telemedicine platforms",
    "Patient portals",
    "Mobile health applications"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "ICD-9",
    "HL7 CDA",
    "HL7 CCD"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "ISO 27018",
    "ISO 27032",
    "ISO 27035",
    "ISO 27037",
    "ISO 27040",
    "ISO 27050",
    "ISO 27051",
    "ISO 27052",
    "ISO 27053",
    "ISO 27054",
    "ISO 27055",
    "ISO 27056",
    "ISO 27057",
    "ISO 27058",
    "ISO 27059"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 9001",
    "ISO 13485",
    "ISO 14001",
    "ISO 45001",
    "ISO 50001",
    "ISO 22000",
    "ISO 27001",
    "ISO 27018",
    "ISO 27032",
    "ISO 27035",
    "ISO 27037",
    "ISO 27040",
    "ISO 27050",
    "ISO 27051",
    "ISO 27052",
    "ISO 27053",
    "ISO 27054"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "IDS/IPS",
    "Firewalls",
    "VPN",
    "Endpoint security"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data residency options",
    "Data retention policies",
    "Data access controls",
    "Data sharing policies",
    "Data breach notification",
    "Data subject rights management"
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  "customers": [
    "AmerisourceBergen",
    "TrialCard"
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    "It is easy to use and more efficient in data accuracy.",
    "I really have enjoyed listening to the AI agents be very detailed about obtaining benefits. I think they are very focused and are able to obtain all of the required information in a very polite and extensive manner.",
    "Infinitus has given us the ability to assist more patients."
  ],
  "ratings": [
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  "support_channels": [
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    "chat",
    "ticketing",
    "community",
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  "release_year": "2019",
  "integration_partners": [
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    "Cerner",
    "Athena",
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