Infinitus
JSON twin: https://www.healthaidb.com/software/infinitus.json
Company Name
Infinitus Systems
Product URL
https://www.infinitus.ai
Company URL
https://www.infinitus.ai
Categories
Summary
Infinitus is a voice AI platform that automates healthcare communications, enhancing patient and provider interactions while reducing administrative burdens.
Description
Infinitus Systems offers a voice AI platform designed to automate healthcare communications, including benefit verification, prior authorization follow-ups, and prescription follow-ups. Their AI agents handle calls to patients, payors, and providers, aiming to improve efficiency and patient outcomes. The platform integrates with existing systems like EPIC, Cerner, Athena, and Salesforce, and is HIPAA and SOC 2 Type 2 compliant. Infinitus has processed over 100 million minutes of healthcare conversations, supporting more than 125,000 providers. In 2024, the company introduced FastTrack™, an AI copilot designed to assist healthcare staff by bypassing traditional IVR systems and reducing hold times. In 2025, Infinitus was recognized in Fast Company's World's Most Innovative Companies list, highlighting its impact on the healthcare industry. Additionally, in May 2024, Infinitus launched an AI-driven instant benefit verification solution for Medicare Part B, streamlining the verification process for healthcare providers. The company has received significant investment, including a $51.5 million Series C funding round in October 2024, led by Andreessen Horowitz, to further develop its AI solutions for healthcare operations.
Api Available
yes
Certifications
Company Founding
2019
Company Offices
Compliance
Customers
- Fortune 10 healthcare company
- Specialty pharmacy
- Biotechnology manufacturer
- Payor-owned specialty pharmacy
- Healthcare providers
- Insurance payers
- Pharmaceutical groups
- Billing and collections organizations
- Healthcare organizations
- Healthcare companies
- Healthcare institutions
- Healthcare facilities
- Healthcare systems
- Healthcare payers
- Healthcare insurers
- Healthcare administrators
- Healthcare professionals
- Healthcare workers
- Healthcare staff
- Healthcare teams
- Healthcare departments
- Healthcare units
- Healthcare divisions
Data Residency
US-only
Data Standards
Deployment Model
Features
- Automated voice AI agents for clinical and administrative calls
- Integration with Electronic Health Records (EHRs) via SMART on FHIR
- Automated benefit verification and prior authorization data collection
- Real-time knowledge graph for up-to-date payor rules and guidelines
- Human-in-the-loop oversight for accuracy and compliance
- Scalable infrastructure supporting over 125,000 providers
- HIPAA-compliant data handling
- SOC 2 Type II compliance
- Automated and human-verified redaction of Protected Health Information (PHI)
- No PHI stored in training datasets
- All PHI deleted within a fixed period per customer agreement
- Automated call workflows with real-time updates
- Data-driven insights and analytics from call interactions
- Seamless integration with existing business systems, including CRMs and ERPs
- Automated call transcription and live call monitoring
- Bias testing methodology ensuring 99% accuracy across diverse demographics
- Coordination layer restricting conversations to approved topics to prevent hallucinations
- Compliance-focused language ensuring adherence to regulatory requirements
- Multi-model and multimodal AI infrastructure for optimized performance
Id
SW1541
Integration Partners
Integrations
- Epic
- Cerner
- Athena
- Salesforce
- SMART on FHIR
Languages Supported
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- AI copilot solutions for augmenting team tasks
- Integration with Salesforce Life Sciences Cloud
- Enterprise-grade API for custom integrations
Os Platforms
Pricing Details
contact vendor
Pricing Model
subscription
Privacy Features
- Automated and human-verified redaction of PHI
- No PHI stored in training datasets
- All PHI deleted within a fixed period per customer agreement
Product Code
SW1541
Product Name
Infinitus
Ratings
- 3.6 (Glassdoor)
- 2.3 (Indeed)
- 4.0 (Glassdoor)
- 1.0 (Glassdoor)
- 5.0 (Glassdoor)
- 3.0 (Glassdoor)
Regions Available
Related Urls
Release Year
2021
Security Features
- Encryption (in transit and at rest)
- Role-based access control (RBAC)
- Single Sign-On (SSO) / SAML
- Audit logging
- Two-factor authentication (2FA)
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
SaaS-only
Target Users
- clinicians
- nurses
- patients
- admins
- payors
- healthcare providers
- pharmaceutical companies
- specialty pharmacies
- health systems
- labs
- diagnostics
- ambulatory surgery centers
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Nothing works together!
- Systems are not unified or integrated citywide, much less nationwide. This leads to disruption in continuity of care.
- [Our] EMR is fraught with problems and unable to integrate; billing is a separate program as are prior authorizations. A massive headache!
- Maintains [their] sanity.
- Thank you for maintaining my sanity. It’s a positive impact on [the] day, and just going forward. Thank you.
- I don’t believe I would be able to do that without FastTrack.
- Just hoping that somebody’s on there, hoping to catch them before they hang up on me.
- I can start a new call when I know my call is about to end.
- I have to edit some things on occasion, but it's well worth it.
- I loved my job here. The lead was excellent, training was good.
- I do not recommend working here.
- I’m quite impressed by this company and the growth that they’ll have in the healthcare industry.
- I’ve been in a lot of training classes and programs and Infinitus has been the worst.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Infinitus",
"company_name": "Infinitus Systems",
"product_url": "https://www.infinitus.ai",
"company_url": "https://www.infinitus.ai",
"related_urls": [
"https://www.aiforhealthcarehub.com/companies/infinitus",
"https://www.prnewswire.com/news-releases/infinitus-launches-first-trusted-voice-ai-agents-for-healthcare-302436349.html",
"https://www.ainovahub.com/infinitus",
"https://elion.health/products/infinitus"
],
"product_code": "SW1541",
"summary": "Infinitus is a voice AI platform that automates healthcare communications, enhancing patient and provider interactions while reducing administrative burdens.",
"description": "Infinitus Systems offers a voice AI platform designed to automate healthcare communications, including benefit verification, prior authorization follow-ups, and prescription follow-ups. Their AI agents handle calls to patients, payors, and providers, aiming to improve efficiency and patient outcomes. The platform integrates with existing systems like EPIC, Cerner, Athena, and Salesforce, and is HIPAA and SOC 2 Type 2 compliant. Infinitus has processed over 100 million minutes of healthcare conversations, supporting more than 125,000 providers. In 2024, the company introduced FastTrack™, an AI copilot designed to assist healthcare staff by bypassing traditional IVR systems and reducing hold times. In 2025, Infinitus was recognized in Fast Company's World's Most Innovative Companies list, highlighting its impact on the healthcare industry. Additionally, in May 2024, Infinitus launched an AI-driven instant benefit verification solution for Medicare Part B, streamlining the verification process for healthcare providers. The company has received significant investment, including a $51.5 million Series C funding round in October 2024, led by Andreessen Horowitz, to further develop its AI solutions for healthcare operations.",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"provider Facing",
"ai Clinical Documentation Integrity",
"clinical Decision Support",
"communication",
"healthcare Operations",
"eligibility Verification",
"prior Authorization",
"medication Management",
"Clinical",
"Administrative",
"Patient-facing",
"Provider-facing",
"Ai-driven",
"Communication",
"Automation",
"Healthcare Operations",
"Benefit Verification",
"Prior Authorization",
"Prescription Follow-up"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"target_users": [
"clinicians",
"nurses",
"patients",
"admins",
"payors",
"healthcare providers",
"pharmaceutical companies",
"specialty pharmacies",
"health systems",
"labs",
"diagnostics",
"ambulatory surgery centers"
],
"specialties": [
"General Healthcare",
"Pharmaceuticals",
"Specialty Pharmacies",
"Health Systems",
"Labs",
"Diagnostics",
"Ambulatory Surgery Centers",
"Payors"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "contact vendor",
"license": "commercial",
"company_offices": [
"United States"
],
"company_founding": "2019",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Automated voice AI agents for clinical and administrative calls",
"Integration with Electronic Health Records (EHRs) via SMART on FHIR",
"Automated benefit verification and prior authorization data collection",
"Real-time knowledge graph for up-to-date payor rules and guidelines",
"Human-in-the-loop oversight for accuracy and compliance",
"Scalable infrastructure supporting over 125,000 providers",
"HIPAA-compliant data handling",
"SOC 2 Type II compliance",
"Automated and human-verified redaction of Protected Health Information (PHI)",
"No PHI stored in training datasets",
"All PHI deleted within a fixed period per customer agreement",
"Automated call workflows with real-time updates",
"Data-driven insights and analytics from call interactions",
"Seamless integration with existing business systems, including CRMs and ERPs",
"Automated call transcription and live call monitoring",
"Bias testing methodology ensuring 99% accuracy across diverse demographics",
"Coordination layer restricting conversations to approved topics to prevent hallucinations",
"Compliance-focused language ensuring adherence to regulatory requirements",
"Multi-model and multimodal AI infrastructure for optimized performance"
],
"optional_modules": [
"AI copilot solutions for augmenting team tasks",
"Integration with Salesforce Life Sciences Cloud",
"Enterprise-grade API for custom integrations"
],
"integrations": [
"Epic",
"Cerner",
"Athena",
"Salesforce",
"SMART on FHIR"
],
"data_standards": [
"FHIR"
],
"api_available": "yes",
"system_requirements": "SaaS-only",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Single Sign-On (SSO) / SAML",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Automated and human-verified redaction of PHI",
"No PHI stored in training datasets",
"All PHI deleted within a fixed period per customer agreement"
],
"data_residency": "US-only",
"customers": [
"Fortune 10 healthcare company",
"Specialty pharmacy",
"Biotechnology manufacturer",
"Payor-owned specialty pharmacy",
"Healthcare providers",
"Insurance payers",
"Pharmaceutical groups",
"Billing and collections organizations",
"Healthcare organizations",
"Healthcare companies",
"Healthcare institutions",
"Healthcare facilities",
"Healthcare systems",
"Healthcare payers",
"Healthcare insurers",
"Healthcare administrators",
"Healthcare professionals",
"Healthcare workers",
"Healthcare staff",
"Healthcare teams",
"Healthcare departments",
"Healthcare units",
"Healthcare divisions"
],
"user_reviews": [
"Nothing works together!",
"Systems are not unified or integrated citywide, much less nationwide. This leads to disruption in continuity of care.",
"[Our] EMR is fraught with problems and unable to integrate; billing is a separate program as are prior authorizations. A massive headache!",
"Maintains [their] sanity.",
"Thank you for maintaining my sanity. It’s a positive impact on [the] day, and just going forward. Thank you.",
"I don’t believe I would be able to do that without FastTrack.",
"Just hoping that somebody’s on there, hoping to catch them before they hang up on me.",
"I can start a new call when I know my call is about to end.",
"I have to edit some things on occasion, but it's well worth it.",
"I loved my job here. The lead was excellent, training was good.",
"I do not recommend working here.",
"I’m quite impressed by this company and the growth that they’ll have in the healthcare industry.",
"I’ve been in a lot of training classes and programs and Infinitus has been the worst."
],
"ratings": [
"3.6 (Glassdoor)",
"2.3 (Indeed)",
"4.0 (Glassdoor)",
"1.0 (Glassdoor)",
"5.0 (Glassdoor)",
"3.0 (Glassdoor)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2021",
"integration_partners": [
"Salesforce",
"EPIC"
],
"id": "SW1541",
"slug": "infinitus",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/infinitus.json"
}
}