JSON twin: https://www.healthaidb.com/software/infinitus.json
Infinitus
https://www.infinitus.ai/product/
Infinitus is a safety-first voice AI platform that automates clinical and administrative phone calls across payors, providers, and patients to reduce manual work and speed care.
Infinitus provides AI agents and AI copilots that automate end-to-end phone interactions (benefit verification, prior authorization, patient welcome, medication adherence, directory confirmation, etc.) using a multi-model multimodal architecture, a dynamic knowledge graph, enterprise APIs and EHR integrations, plus layered human and technical guardrails for healthcare-grade accuracy and safety.
yes
2019
P0789
2025-09-07
commercial (proprietary)
Contact vendor for tiered enterprise pricing and demo; public pricing not published.
enterprise_quote
SaaS/cloud; modern web browser; SMART-on-FHIR enabled EHR for EHR launches
product
1.0
{
"company_name": "Infinitus",
"company_url": "https://www.infinitus.ai/",
"company_offices": [
"United States"
],
"company_founding": "2019",
"product_url": "https://www.infinitus.ai/product/",
"categories": [
"Payer-Facing AI Phone Calls",
"AI Prior Authorization for Providers",
"Prior Authorization",
"Conversational AI",
"Patient-facing automation"
],
"market_segment": [
"enterprise"
],
"links": [
"https://www.infinitus.ai/",
"https://www.infinitus.ai/product/",
"https://www.infinitus.ai/company/about-us/",
"https://www.infinitus.ai/security/",
"https://www.infinitus.ai/pricing/",
"https://customer.infinitusai.com/ibm_accredo/docs/api",
"https://elion.health/products/infinitus",
"https://www.crunchbase.com/organization/infinitusai",
"https://www.linkedin.com/company/infinitusai/",
"https://www.prnewswire.com/news-releases/infinitus-systems-raises-51-5-million-series-c-funding-on-the-strength-of-ai-guardrails-302283847.html"
],
"summary": "Infinitus is a safety-first voice AI platform that automates clinical and administrative phone calls across payors, providers, and patients to reduce manual work and speed care.",
"description": "Infinitus provides AI agents and AI copilots that automate end-to-end phone interactions (benefit verification, prior authorization, patient welcome, medication adherence, directory confirmation, etc.) using a multi-model multimodal architecture, a dynamic knowledge graph, enterprise APIs and EHR integrations, plus layered human and technical guardrails for healthcare-grade accuracy and safety.",
"target_users": [
"health system administrators",
"care coordinators",
"clinicians",
"nurses",
"patient support specialists",
"revenue cycle teams",
"pharmacy teams",
"payers",
"specialty pharmacy staff",
"IT/integration teams"
],
"specialties": [
"health systems / hospitals",
"ambulatory surgery centers",
"laboratory & diagnostics",
"pharmaceutical patient support",
"specialty pharmacy",
"payer / payor integrations",
"revenue cycle / prior authorization"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for tiered enterprise pricing and demo; public pricing not published.",
"license": "commercial (proprietary)",
"features": [
"Voice AI agents to automate outbound/inbound phone calls",
"AI copilots for assisted phone workflows",
"Benefit verification (medical and PBM) with structured data capture",
"Prior authorization status & appeals automation",
"Medication adherence outreach and escalation",
"Prescription transfer and prescription support",
"Directory confirmation / provider data verification",
"Enterprise-grade API for integrations",
"SMART on FHIR EHR launch capability",
"Knowledge graph of payor rules and guidelines",
"Safety-first guardrails to limit hallucination",
"Multi-model multimodal architecture (audio + text + LLMs)",
"Call analytics and reporting",
"Demo library and call playbacks",
"Escalation workflows to human staff"
],
"integrations": [
"Epic",
"Cerner",
"Athena",
"Salesforce",
"Major commercial and government payors",
"Pharmacy Benefit Managers (PBMs)",
"Clearinghouses"
],
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web"
],
"optional_modules": [
"AI copilots (add-on assisted workflows)",
"Benefit verification (standalone or part of suite)",
"Prior authorization module",
"Prescription support module",
"Salesforce Life Sciences Cloud connector"
],
"data_standards": [
"SMART on FHIR",
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "SaaS/cloud; modern web browser; SMART-on-FHIR enabled EHR for EHR launches",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO / SAML",
"Audit logging",
"2‑factor authentication (2FA)"
],
"privacy_features": [
"BAA available (HIPAA support)",
"Data minimization and anonymization practices (stated)"
],
"data_residency": "",
"customers": [
"Memorial Hermann",
"Unnamed Fortune 50 companies (44% of Fortune 50 referenced)",
"125,000+ providers (aggregate)"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "",
"integration_partners": [
"Epic (SMART on FHIR)",
"Cerner",
"Athenahealth",
"Salesforce (Life Sciences Cloud)",
"Payors / Major medical payors",
"Pharmacy Benefit Managers (PBMs)",
"Pharmacies",
"Clearinghouses",
"Enterprise-grade API"
],
"id": "P0789",
"slug": "infinitus",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/infinitus.json"
}
}