Incident Management System

JSON twin: https://www.healthaidb.com/software/incident-management-system.json

Company Name

Performance Health Partners

Product URL

https://www.performancehealthus.com

Company URL

https://www.performancehealthus.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• patient Safety
• risk Management
• compliance Management
• quality & Safety
• healthcare It
• clinical Operations
• Clinical
• Administrative
• Diagnostic
• Safety Management
• Quality Improvement
• Incident Reporting

Summary

Performance Health Partners' Incident Management System enhances patient and employee safety by streamlining reporting, accelerating resolutions, and providing real-time insights into safety events.

Description

Performance Health Partners offers an Incident Management System designed to improve patient and employee safety by streamlining the reporting and resolution of incidents and events. The system provides real-time data analytics, customizable reporting forms, and automated workflows to facilitate timely follow-ups and corrective actions. It is compatible with desktop, mobile, and tablet devices, ensuring seamless reporting across various platforms. The system also integrates with Electronic Health Records (EHR) to enhance data flow and reduce manual work. Additionally, it offers features like root cause analysis, clinical peer reviews, and management of complaints and grievances to foster a culture of continuous improvement in healthcare settings.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2015

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Lake Charles Memorial Hospital
• Permian Medical Center
• Hardtner Medical Center
• St. Martin Hospital
• Monarch Behavioral Health
• Ochsner Lafayette General
• I Am Boundless
• Fenway Health
• Family Health Services
• Prism Health
• Prism Health North Texas
• Prism Health South Texas
• Prism Health East Texas
• Prism Health West Texas
• Prism Health Central Texas
• Prism Health North Carolina
• Prism Health South Carolina
• Prism Health Georgia
• Prism Health Florida
• Prism Health Alabama
• Prism Health Mississippi
• Prism Health Louisiana
• Prism Health Arkansas
• Prism Health Tennessee
• Prism Health Kentucky
• Prism Health West Virginia
• Prism Health Virginia
• Prism Health Maryland
• Prism Health Delaware
• Prism Health Pennsylvania
• Prism Health New Jersey

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Incident reporting
• Customizable forms
• Real-time alerts
• Action plan management
• Root cause analysis
• Clinical peer reviews
• Complaint and grievance management
• Real-time dashboards
• Data analytics
• EHR integration
• Mobile accessibility
• Automated workflows
• Automated risk assessments
• Centralized chart audits
• Peer review standardization
• Automated notifications
• Data visualization
• Performance tracking
• Regulatory compliance tracking

Id

SW1297

Integration Partners

• EHR systems
• Physician rosters

Integrations

• EHR systems
• PACS
• Billing systems

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• Irish English
• New Zealand English
• Japanese
• Korean

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• Digital rounding tools
• Compliance and audit tools
• Surveys and feedback

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1297

Product Name

Incident Management System

Ratings

• #1 Best in KLAS for Safety, Risk, and Compliance solutions, 2025
• #1 Best in KLAS for Safety, Risk, and Compliance solutions, 2024
• #1 Best in KLAS for Safety, Risk, and Compliance solutions, 2023

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• Ireland
• New Zealand
• Japan
• South Korea

Related Urls

• https://elion.health/products/performance-health-partners

Release Year

2019

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Radiology
• Cardiology
• Orthopedics
• Neurology
• Pediatrics
• Oncology
• Emergency Medicine
• Anesthesiology
• Obstetrics
• Gynecology
• Psychiatry
• Dermatology
• Gastroenterology
• Pulmonology
• Endocrinology
• Rheumatology
• Infectious Diseases
• Hematology
• Urology
• Ophthalmology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers
• Quality Improvement Teams
• Risk Management Teams
• Compliance Officers
• Healthcare Executives
• IT Professionals

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The system makes it easy to pull reports and create visuals that truly illustrate what’s happening. The flexibility we have in how we access and view our data is impressive. It’s been incredibly helpful for day-to-day operations, allowing me to track and understand ongoing activities at any given moment.
• Having the capability to drill down into the various types of incident reports, from patient relations to clinical issues, has provided tremendous insight. We can now get an in-depth look into each department to determine if there are any trends, patterns, or specific events that occurred in a particular month is just amazing.
• I’m so satisfied with Performance Health Partners—it’s been such a win for Prism Health. The platform has propelled our quality improvement, risk management, and incident reporting processes on an impressive upward trajectory. For other FQHCs and FQHC lookalikes, I highly recommend it.

Version

1.0

Alternatives

See related products

Canonical JSON

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  "product_name": "Incident Management System",
  "company_name": "Performance Health Partners",
  "product_url": "https://www.performancehealthus.com",
  "company_url": "https://www.performancehealthus.com",
  "related_urls": [
    "https://elion.health/products/performance-health-partners"
  ],
  "product_code": "SW1297",
  "summary": "Performance Health Partners' Incident Management System enhances patient and employee safety by streamlining reporting, accelerating resolutions, and providing real-time insights into safety events.",
  "description": "Performance Health Partners offers an Incident Management System designed to improve patient and employee safety by streamlining the reporting and resolution of incidents and events. The system provides real-time data analytics, customizable reporting forms, and automated workflows to facilitate timely follow-ups and corrective actions. It is compatible with desktop, mobile, and tablet devices, ensuring seamless reporting across various platforms. The system also integrates with Electronic Health Records (EHR) to enhance data flow and reduce manual work. Additionally, it offers features like root cause analysis, clinical peer reviews, and management of complaints and grievances to foster a culture of continuous improvement in healthcare settings.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "patient Safety",
    "risk Management",
    "compliance Management",
    "quality & Safety",
    "healthcare It",
    "clinical Operations",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Safety Management",
    "Risk Management",
    "Compliance Management",
    "Quality Improvement",
    "Healthcare It",
    "Incident Reporting"
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  "market_segment": [
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    "SMB",
    "Consumer"
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  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers",
    "Quality Improvement Teams",
    "Risk Management Teams",
    "Compliance Officers",
    "Healthcare Executives",
    "IT Professionals"
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  "specialties": [
    "Radiology",
    "Cardiology",
    "Orthopedics",
    "Neurology",
    "Pediatrics",
    "Oncology",
    "Emergency Medicine",
    "Anesthesiology",
    "Obstetrics",
    "Gynecology",
    "Psychiatry",
    "Dermatology",
    "Gastroenterology",
    "Pulmonology",
    "Endocrinology",
    "Rheumatology",
    "Infectious Diseases",
    "Hematology",
    "Urology",
    "Ophthalmology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "Ireland",
    "New Zealand",
    "Japan",
    "South Korea"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "Irish English",
    "New Zealand English",
    "Japanese",
    "Korean"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Incident reporting",
    "Customizable forms",
    "Real-time alerts",
    "Action plan management",
    "Root cause analysis",
    "Clinical peer reviews",
    "Complaint and grievance management",
    "Real-time dashboards",
    "Data analytics",
    "EHR integration",
    "Mobile accessibility",
    "Automated workflows",
    "Automated risk assessments",
    "Centralized chart audits",
    "Peer review standardization",
    "Automated notifications",
    "Data visualization",
    "Performance tracking",
    "Regulatory compliance tracking"
  ],
  "optional_modules": [
    "Digital rounding tools",
    "Compliance and audit tools",
    "Surveys and feedback"
  ],
  "integrations": [
    "EHR systems",
    "PACS",
    "Billing systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Lake Charles Memorial Hospital",
    "Permian Medical Center",
    "Hardtner Medical Center",
    "St. Martin Hospital",
    "Monarch Behavioral Health",
    "Ochsner Lafayette General",
    "I Am Boundless",
    "Fenway Health",
    "Family Health Services",
    "Prism Health",
    "Prism Health North Texas",
    "Prism Health South Texas",
    "Prism Health East Texas",
    "Prism Health West Texas",
    "Prism Health Central Texas",
    "Prism Health North Carolina",
    "Prism Health South Carolina",
    "Prism Health Georgia",
    "Prism Health Florida",
    "Prism Health Alabama",
    "Prism Health Mississippi",
    "Prism Health Louisiana",
    "Prism Health Arkansas",
    "Prism Health Tennessee",
    "Prism Health Kentucky",
    "Prism Health West Virginia",
    "Prism Health Virginia",
    "Prism Health Maryland",
    "Prism Health Delaware",
    "Prism Health Pennsylvania",
    "Prism Health New Jersey"
  ],
  "user_reviews": [
    "The system makes it easy to pull reports and create visuals that truly illustrate what’s happening. The flexibility we have in how we access and view our data is impressive. It’s been incredibly helpful for day-to-day operations, allowing me to track and understand ongoing activities at any given moment.",
    "Having the capability to drill down into the various types of incident reports, from patient relations to clinical issues, has provided tremendous insight. We can now get an in-depth look into each department to determine if there are any trends, patterns, or specific events that occurred in a particular month is just amazing.",
    "I’m so satisfied with Performance Health Partners—it’s been such a win for Prism Health. The platform has propelled our quality improvement, risk management, and incident reporting processes on an impressive upward trajectory. For other FQHCs and FQHC lookalikes, I highly recommend it."
  ],
  "ratings": [
    "#1 Best in KLAS for Safety, Risk, and Compliance solutions, 2025",
    "#1 Best in KLAS for Safety, Risk, and Compliance solutions, 2024",
    "#1 Best in KLAS for Safety, Risk, and Compliance solutions, 2023"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2019",
  "integration_partners": [
    "EHR systems",
    "Physician rosters"
  ],
  "id": "SW1297",
  "slug": "incident-management-system",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/incident-management-system.json"
  }
}