JSON twin: https://www.healthaidb.com/software/inbox-health-platform.json
Inbox Health
https://www.inboxhealth.com/patient-billing/
Inbox Health Platform is a HIPAA‑compliant patient billing and engagement platform that automates billing cycles, payments, and AI‑powered patient support to increase collections and reduce administrative burden.
Cloud-based patient billing communications platform offering automated, customizable billing cycles, multi-channel statements (email, SMS, paper, voice), payment processing (card, ACH, digital wallet, phone, check), AI-powered 24/7 patient support (chat/voice/email/SMS), reporting & analytics, and integrations with major practice management systems; sold to practices, billing companies and partners.
yes
2014
P0786
2025-09-07
commercial proprietary
Contact vendor for tiers, pricing and trial information.
enterprise_quote
product
1.0
{
"company_name": "Inbox Health",
"company_url": "https://www.inboxhealth.com/",
"company_offices": [
"United States"
],
"company_founding": "2014",
"product_url": "https://www.inboxhealth.com/patient-billing/",
"categories": [
"patient billing",
"patient payments",
"patient support",
"patient engagement",
"revenue cycle management"
],
"market_segment": [
"enterprise",
"smb",
"b2b"
],
"links": [
"https://www.inboxhealth.com/",
"https://www.inboxhealth.com/patient-billing/",
"https://www.inboxhealth.com/integrations/",
"https://www.inboxhealth.com/security-compliance/",
"https://www.inboxhealth.com/about/",
"https://www.inboxhealth.com/contact/",
"https://elion.health/products/inbox-health",
"https://www.capterra.com/p/191176/Inbox-Health/",
"https://www.prnewswire.com/news-releases/inbox-health-raises-22-5-million-series-b-to-support-rapidly-growing-patient-billing-communications-platform-301815590.html",
"https://www.linkedin.com/company/inboxhealth"
],
"summary": "Inbox Health Platform is a HIPAA‑compliant patient billing and engagement platform that automates billing cycles, payments, and AI‑powered patient support to increase collections and reduce administrative burden.",
"description": "Cloud-based patient billing communications platform offering automated, customizable billing cycles, multi-channel statements (email, SMS, paper, voice), payment processing (card, ACH, digital wallet, phone, check), AI-powered 24/7 patient support (chat/voice/email/SMS), reporting & analytics, and integrations with major practice management systems; sold to practices, billing companies and partners.",
"target_users": [
"billing managers",
"front office staff",
"practice administrators",
"patients",
"revenue cycle teams",
"billing companies",
"developers/partners"
],
"specialties": [
"ambulatory care",
"behavioral health",
"urgent care",
"occupational health",
"multi-specialty practices"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for tiers, pricing and trial information.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Automated patient billing cycles",
"Multi-channel statements (email, SMS, paper mail)",
"Automated payment posting to practice management systems",
"Payment checkout / patient payments",
"Patient portal",
"Personalized billing engagement / message sequencing",
"AI-powered billing support (AI Support Assistant)",
"Real-time chat and messaging",
"IVR (interactive voice response)",
"Biller dashboard",
"Mailbox (messaging inbox for patient questions)",
"Payment plans / automated offer of payment plans",
"Reporting & analytics",
"Patient billing support (phone/chat/text)",
"Enterprise create/update endpoints (multi-practice onboarding)"
],
"optional_modules": [
"AI Support Assistant",
"IVR",
"Mailbox",
"Checkout / Payments",
"Patient Portal",
"Reporting & Analytics"
],
"integrations": [
"eClinicalWorks",
"AdvancedMD",
"Kareo",
"NextGen",
"Medisoft",
"Office Ally",
"athenahealth",
"Epic",
"Veradigm",
"Healthpac",
"ChiroTouch",
"CollaborateMD",
"Greenway Health",
"Lytec",
"MedOffice",
"ModMed",
"Optum",
"Raintree",
"SimplePractice",
"TriZetto",
"WebPT"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"PCI DSS (payments)",
"SOC 2",
"NIST 800-53 Rev 3"
],
"certifications": [
"SOC 2"
],
"security_features": [
"Two-Factor Authentication",
"Encryption (in transit and at rest)",
"PCI-compliant payment handling"
],
"privacy_features": [],
"data_residency": "",
"customers": [
"Denny Eye and Laser Center",
"CHE Behavioral Health Services"
],
"user_reviews": [
"I got a text from a website called Inbox Health (which has a very clean and modern looking website) that says it's a bill from my doctor.",
"Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement system I've used.",
"My providers, their patients, and my staff love the ease of use of Inbox Health. We are more profitable and cost-effective with our time using it.",
"The issue of Inbox Health not initiating billing cycles was my biggest concern and frustration that continues.",
"When patients have questions about their statements, the Inbox Health team provided outstanding customer support."
],
"ratings": [
"Capterra — 3.4 / 5 (profile and reviews listed on Capterra)"
],
"support_channels": [
"phone",
"chat",
"text",
"email",
"API integrations",
"24x7 AI assistant"
],
"training_options": [
"documentation",
"webinars",
"live_online (white-glove onboarding)",
"onsite (enterprise onboarding available)"
],
"release_year": "",
"integration_partners": [
"eClinicalWorks",
"AdvancedMD",
"Kareo",
"NextGen",
"Medisoft",
"Office Ally",
"athenahealth",
"Epic",
"Veradigm",
"Healthpac",
"ChiroTouch",
"CollaborateMD",
"Greenway Health",
"Lytec",
"MedOffice",
"ModMed",
"Optum",
"PtEverywhere",
"Raintree",
"Seacoast"
],
"id": "P0786",
"slug": "inbox-health-platform",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/inbox-health-platform.json"
}
}