Inbox Health

JSON twin: https://www.healthaidb.com/software/inbox-health.json

Company Name

Inbox Health

Product URL

https://www.inboxhealth.com

Company URL

https://www.inboxhealth.com

Categories

• administrative Operations
• patient Facing
• financial Management
• patient Engagement
• revenue Cycle
• Administrative
• Revenue Cycle Management

Summary

Inbox Health offers an AI-driven patient billing platform that automates billing cycles, enhances patient engagement, and accelerates collections for healthcare practices.

Description

Inbox Health provides a comprehensive solution for patient billing, integrating AI to automate billing processes, offer 24/7 multilingual support, and streamline payment collections, resulting in improved revenue and patient satisfaction for healthcare providers.

Api Available

unknown

Certifications

• SOC 2 Type 2
• PCI DSS
• HIPAA
• NIST 800-53 Rev 3

Company Founding

2018

Company Offices

• United States

Compliance

• HIPAA
• PCI DSS
• SOC 2 Type 2
• NIST 800-53 Rev 3

Customers

• AdvancedMD
• eClinicalWorks
• Office Practicum
• CollaborateMD
• NextGen
• Tebra

Data Residency

US-only

Data Standards

• HL7
• FHIR
• DICOM
• ICD-10
• SNOMED CT

Deployment Model

• SaaS

Features

• Automated patient billing cycles
• AI-powered patient support
• Secure patient payment portal
• Real-time payment posting
• Digital payment options (credit card, Apple Pay, ACH)
• Flexible payment plans
• HIPAA-compliant live chat, text, email, and phone support
• Mailbox service for processing mailed payments
• Checkout card reader for in-office payments
• Patient statements with clear, concise billing information
• Automated patient billing support
• Patient engagement tools
• Contactless payment options
• Patient billing analytics
• Patient billing support via live chat, text, email, or phone
• Biller dashboard for workflow optimization
• Automated billing cycles with intelligent messaging
• Patient billing support with live chat, text, email, or phone call

Id

SW1540

Integration Partners

• Tebra
• eClinicalWorks
• Office Practicum
• CollaborateMD
• AdvancedMD Billing Services
• NextGen

Integrations

• Practice management systems
• Greenway Health Marketplace
• Electronic health records (EHR) systems

Languages Supported

• English
• Spanish
• 60 other languages

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Mailbox service
• Checkout card reader

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1540

Product Name

Inbox Health

Ratings

• 4.5 (14) - Capterra
• 4.5 (4) - Capterra
• 5.0 (4) - Capterra

Regions Available

• United States

Related Urls

• https://elion.health/products/inbox-health

Release Year

2016

Security Features

• Two-Factor Authentication
• Encryption
• RBAC
• Audit logs
• SSO/SAML

Specialties

• General Healthcare
• Behavioral Health
• Urgent Care
• Medical Billing Services

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• billing teams
• healthcare practices
• patients

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• It has been great! The whole team has done a great job!
• Very easy to teach front-line staff on its capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized.
• Very good. It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days at a time.
• Integration, software, looking for statements automatic.
• There is nothing at this time I enjoy the support.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Inbox Health",
  "company_name": "Inbox Health",
  "product_url": "https://www.inboxhealth.com",
  "company_url": "https://www.inboxhealth.com",
  "related_urls": [
    "https://elion.health/products/inbox-health"
  ],
  "product_code": "SW1540",
  "summary": "Inbox Health offers an AI-driven patient billing platform that automates billing cycles, enhances patient engagement, and accelerates collections for healthcare practices.",
  "description": "Inbox Health provides a comprehensive solution for patient billing, integrating AI to automate billing processes, offer 24/7 multilingual support, and streamline payment collections, resulting in improved revenue and patient satisfaction for healthcare providers.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "financial Management",
    "patient Engagement",
    "revenue Cycle",
    "Administrative",
    "Patient-facing",
    "Financial Management",
    "Patient Engagement",
    "Revenue Cycle Management"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "billing teams",
    "healthcare practices",
    "patients"
  ],
  "specialties": [
    "General Healthcare",
    "Behavioral Health",
    "Urgent Care",
    "Medical Billing Services"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "60 other languages"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2018",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated patient billing cycles",
    "AI-powered patient support",
    "Secure patient payment portal",
    "Real-time payment posting",
    "Digital payment options (credit card, Apple Pay, ACH)",
    "Flexible payment plans",
    "HIPAA-compliant live chat, text, email, and phone support",
    "Mailbox service for processing mailed payments",
    "Checkout card reader for in-office payments",
    "Patient statements with clear, concise billing information",
    "Automated patient billing support",
    "Patient engagement tools",
    "Contactless payment options",
    "Patient billing analytics",
    "Patient billing support via live chat, text, email, or phone",
    "Biller dashboard for workflow optimization",
    "Automated billing cycles with intelligent messaging",
    "Patient billing support with live chat, text, email, or phone call"
  ],
  "optional_modules": [
    "Mailbox service",
    "Checkout card reader"
  ],
  "integrations": [
    "Practice management systems",
    "Greenway Health Marketplace",
    "Electronic health records (EHR) systems"
  ],
  "data_standards": [
    "HL7",
    "FHIR",
    "DICOM",
    "ICD-10",
    "SNOMED CT"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "PCI DSS",
    "SOC 2 Type 2",
    "NIST 800-53 Rev 3"
  ],
  "certifications": [
    "SOC 2 Type 2",
    "PCI DSS",
    "HIPAA",
    "NIST 800-53 Rev 3"
  ],
  "security_features": [
    "Two-Factor Authentication",
    "Encryption",
    "RBAC",
    "Audit logs",
    "SSO/SAML"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "AdvancedMD",
    "eClinicalWorks",
    "Office Practicum",
    "CollaborateMD",
    "NextGen",
    "Tebra"
  ],
  "user_reviews": [
    "It has been great! The whole team has done a great job!",
    "Very easy to teach front-line staff on its capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized.",
    "Very good. It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days at a time.",
    "Integration, software, looking for statements automatic.",
    "There is nothing at this time I enjoy the support."
  ],
  "ratings": [
    "4.5 (14) - Capterra",
    "4.5 (4) - Capterra",
    "5.0 (4) - Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2016",
  "integration_partners": [
    "Tebra",
    "eClinicalWorks",
    "Office Practicum",
    "CollaborateMD",
    "AdvancedMD Billing Services",
    "NextGen"
  ],
  "id": "SW1540",
  "slug": "inbox-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/inbox-health.json"
  }
}