ImagineEngagement

JSON twin: https://www.healthaidb.com/software/imagineengagement.json

Company Name

ImagineSoftware

Product URL

https://www.imagineteam.com/imagine-engagement

Company URL

https://www.imagineteam.com

Categories

• administrative Operations
• patient Engagement
• revenue Cycle
• billing
• health Data Analytics
• Administrative
• Revenue Cycle Management
• Patient Billing And Collection
• Analytics

Summary

ImagineEngagement is an AI-driven patient billing and engagement platform designed to enhance patient satisfaction and improve cash flow for healthcare providers.

Description

ImagineEngagement leverages artificial intelligence to personalize patient billing cycles, automate follow-up communications, and offer multiple payment methods, aiming to eliminate surprise billing and increase collections by up to 30%.

Api Available

yes

Certifications

• SOC 2 Type 1
• SOC 2 Type 2
• PCI-compliant (payment processing)

Company Founding

2000

Company Offices

• United States
• Canada

Compliance

• HIPAA
• HITECH
• SOC 2 Type 1
• SOC 2 Type 2
• PCI DSS Level 1

Customers

• Mother
• Paradise Ingredients, S.A.

Data Residency

US-based hosting with cloud and on-prem integration options

Data Standards

• EDI / X12
• ICD-10
• CPT
• NPI
• MIPS
• X12/EDI

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Automated claims generation and scrubbing
• Denial management and appeals workflow
• End-to-end revenue cycle management (RCM)
• EDI solutions (clearinghouse connectivity, electronic remittance)
• Real-time insurance eligibility checks
• Patient financial estimation and cost transparency
• Branded patient payment portal
• Patient engagement and multi-channel communications (email/SMS/mail)
• Propensity-to-pay scoring
• Payment plans and point-of-service collections
• AR management and bank posting/reconciliation
• Reporting and role-based analytics dashboards
• Coding automation and audit trail
• Prior authorization tools
• Specialty-specific billing workflows (47+ specialties)
• Robotic process automation / AI-assisted workflows (ImagineCo-Pilot®)
• Automated appointment/communication workflows
• Intelligent reporting and forecasting
• Configurable workflows and automation rules
• Mobile-friendly access

Id

SW1528

Integration Partners

• QGenda
• Personify Health
• Definitive Healthcare
• Oracle Enterprise Healthcare Analytics
• Cerner CareTracker
• Atlas
• HealthStream Checklist
• Olio

Integrations

• Clearinghouses / EDI partners
• Bank posting / payment processors
• MIPS registry
• EHR / practice management systems (via connectors/APIs)
• Billing companies / third-party RCM partners
• Konica Minolta Healthcare
• HANK.ai

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Patient Follow-Up (RADNAV®)
• Command Center™
• Co-Pilot Chat™

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Patient communication controls

Product Code

SW1528

Product Name

ImagineEngagement

Ratings

• 4.0 out of 5 on G2
• 4.2 out of 5 on G2

Regions Available

• United States
• Canada

Related Urls

• https://elion.health/products/imagineengagement

Release Year

2000

Security Features

• Encryption (in transit and at rest)
• Role-based access control (RBAC)
• SSO/SAML support
• Audit logging
• Two-factor authentication (2FA)

Specialties

• Radiology
• Anesthesiology
• Pathology
• Emergency Medicine
• Oncology
• Orthopedics
• Cardiology
• Ophthalmology
• Pulmonology
• Urology
• Family Medicine
• General Surgery
• Obgyn
• Urgent Care
• Multi-specialty

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Cloud-hosted SaaS; supports integration with on-prem systems and EHRs via APIs/connectors

Target Users

• clinicians
• nurses
• patients
• admins
• billing specialists
• finance teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• You can handle large volumes of data quickly and accurately. The interface is intuitive, making it easy to navigate and access various advanced functionalities without the need to be a programming expert. In addition, the platform's ability to generate clear and detailed visualisations has allowed me to present results more effectively to my colleagues and superiors.
• Its potential to revolutionize problem-solving by leveraging the power of imagination and creativity.
• Ease of use, ease of implementation, best customer support, maximum number of features, and also ease of integration.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "ImagineEngagement",
  "company_name": "ImagineSoftware",
  "product_url": "https://www.imagineteam.com/imagine-engagement",
  "company_url": "https://www.imagineteam.com",
  "related_urls": [
    "https://elion.health/products/imagineengagement"
  ],
  "product_code": "SW1528",
  "summary": "ImagineEngagement is an AI-driven patient billing and engagement platform designed to enhance patient satisfaction and improve cash flow for healthcare providers.",
  "description": "ImagineEngagement leverages artificial intelligence to personalize patient billing cycles, automate follow-up communications, and offer multiple payment methods, aiming to eliminate surprise billing and increase collections by up to 30%.",
  "categories": [
    "administrative Operations",
    "patient Engagement",
    "revenue Cycle",
    "billing",
    "health Data Analytics",
    "Administrative",
    "Patient Engagement",
    "Revenue Cycle Management",
    "Patient Billing And Collection",
    "Analytics"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "billing specialists",
    "finance teams"
  ],
  "specialties": [
    "Radiology",
    "Anesthesiology",
    "Pathology",
    "Emergency Medicine",
    "Oncology",
    "Orthopedics",
    "Cardiology",
    "Ophthalmology",
    "Pulmonology",
    "Urology",
    "Family Medicine",
    "General Surgery",
    "Obgyn",
    "Urgent Care",
    "Multi-specialty"
  ],
  "regions_available": [
    "United States",
    "Canada"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada"
  ],
  "company_founding": "2000",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated claims generation and scrubbing",
    "Denial management and appeals workflow",
    "End-to-end revenue cycle management (RCM)",
    "EDI solutions (clearinghouse connectivity, electronic remittance)",
    "Real-time insurance eligibility checks",
    "Patient financial estimation and cost transparency",
    "Branded patient payment portal",
    "Patient engagement and multi-channel communications (email/SMS/mail)",
    "Propensity-to-pay scoring",
    "Payment plans and point-of-service collections",
    "AR management and bank posting/reconciliation",
    "Reporting and role-based analytics dashboards",
    "Coding automation and audit trail",
    "Prior authorization tools",
    "Specialty-specific billing workflows (47+ specialties)",
    "Robotic process automation / AI-assisted workflows (ImagineCo-Pilot®)",
    "Automated appointment/communication workflows",
    "Intelligent reporting and forecasting",
    "Configurable workflows and automation rules",
    "Mobile-friendly access"
  ],
  "optional_modules": [
    "Patient Follow-Up (RADNAV®)",
    "Command Center™",
    "Co-Pilot Chat™"
  ],
  "integrations": [
    "Clearinghouses / EDI partners",
    "Bank posting / payment processors",
    "MIPS registry",
    "EHR / practice management systems (via connectors/APIs)",
    "Billing companies / third-party RCM partners",
    "Konica Minolta Healthcare",
    "HANK.ai"
  ],
  "data_standards": [
    "EDI / X12",
    "ICD-10",
    "CPT",
    "NPI",
    "MIPS",
    "X12/EDI"
  ],
  "api_available": "yes",
  "system_requirements": "Cloud-hosted SaaS; supports integration with on-prem systems and EHRs via APIs/connectors",
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2 Type 1",
    "SOC 2 Type 2",
    "PCI DSS Level 1"
  ],
  "certifications": [
    "SOC 2 Type 1",
    "SOC 2 Type 2",
    "PCI-compliant (payment processing)"
  ],
  "security_features": [
    "Encryption (in transit and at rest)",
    "Role-based access control (RBAC)",
    "SSO/SAML support",
    "Audit logging",
    "Two-factor authentication (2FA)"
  ],
  "privacy_features": [
    "BAA available",
    "Patient communication controls"
  ],
  "data_residency": "US-based hosting with cloud and on-prem integration options",
  "customers": [
    "Mother",
    "Paradise Ingredients, S.A."
  ],
  "user_reviews": [
    "You can handle large volumes of data quickly and accurately. The interface is intuitive, making it easy to navigate and access various advanced functionalities without the need to be a programming expert. In addition, the platform's ability to generate clear and detailed visualisations has allowed me to present results more effectively to my colleagues and superiors.",
    "Its potential to revolutionize problem-solving by leveraging the power of imagination and creativity.",
    "Ease of use, ease of implementation, best customer support, maximum number of features, and also ease of integration."
  ],
  "ratings": [
    "4.0 out of 5 on G2",
    "4.2 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2000",
  "integration_partners": [
    "QGenda",
    "Personify Health",
    "Definitive Healthcare",
    "Oracle Enterprise Healthcare Analytics",
    "Cerner CareTracker",
    "Atlas",
    "HealthStream Checklist",
    "Olio"
  ],
  "id": "SW1528",
  "slug": "imagineengagement",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/imagineengagement.json"
  }
}