Human Experience Platform

JSON twin: https://www.healthaidb.com/software/human-experience-platform.json

Company Name

Press Ganey

Product URL

https://www.pressganey.com/platform/

Company URL

https://www.pressganey.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• health Data Analytics
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• patient Feedback
• Clinical
• Administrative
• Diagnostic
• Analytics
• Ai
• Feedback Management
• Healthcare Performance Improvement

Summary

Press Ganey's Human Experience Platform integrates data, analytics, and AI to enhance patient and employee experiences in healthcare settings.

Description

Press Ganey's Human Experience Platform is a comprehensive solution designed to improve healthcare experiences by integrating data, analytics, and AI. It enables organizations to gather, analyze, visualize, and act on feedback from patients, caregivers, and employees, fostering a more connected and efficient healthcare environment. The platform offers tools for continuous listening, predictive analytics, and real-time action, aiming to enhance care quality and operational performance.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 9001
• ISO 27001

Company Founding

1985

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Crystal G. Administrative Assistant, Mid-Market (51-1000 employees)

Data Residency

US-based hosting (contact vendor for options)

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Continuous listening
• Crowdsourcing
• Digital feedback
• Digital rounding
• CAHPS & regulatory surveys
• Healthcare big data analysis
• Machine learning & AI
• Predictive analytics
• Natural language processing
• Key drivers analysis
• Transparency
• Listings
• Effective reporting
• Data visualizations
• Interactive dashboards
• Industry benchmarks
• Reputation management
• Review publishing
• Service recovery
• NDNQI nursing quality metrics

Id

SW2062

Integration Partners

Integrations

• Epic
• Oracle Cerner
• Athenahealth
• Salesforce
• Microsoft Dynamics
• Google
• Oracle
• Twilio
• Zapier
• Healthgrades
• WebMD
• Yelp
• Vizient
• Premier
• RateMDs
• Sharecare
• SIS

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• New Zealand English
• Irish English
• Spanish (Spain)
• Italian (Italy)
• Portuguese
• Japanese

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• High reliability & PSO support
• Core measures

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2062

Product Name

Human Experience Platform

Ratings

• 5.0 out of 5 on G2 (as of August 31, 2021)

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• New Zealand
• Ireland
• Spain
• Italy
• Portugal
• Japan

Related Urls

• https://elion.health/products/press-ganey

Release Year

1985

Security Features

• Encryption in transit and at rest
• Role-based access control (RBAC)
• Single sign-on (SSO) / SAML support
• Audit logging
• Multi-factor authentication (MFA)

Specialties

• Patient Experience
• Employee Experience
• Healthcare Analytics
• Quality Improvement
• Safety
• Workforce Engagement
• Patient Safety
• Clinical Excellence
• Health Plan Performance
• Population Health
• Service Recovery
• Reputation Management
• Predictive Analytics
• Natural Language Processing
• Machine Learning
• Data Visualization
• Benchmarking
• Continuous Listening
• Digital Feedback
• Crowdsourcing

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• healthcare organizations

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• This application is used for us to run reports and gauge the customer service we are providing.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Human Experience Platform",
  "company_name": "Press Ganey",
  "product_url": "https://www.pressganey.com/platform/",
  "company_url": "https://www.pressganey.com",
  "related_urls": [
    "https://elion.health/products/press-ganey"
  ],
  "product_code": "SW2062",
  "summary": "Press Ganey's Human Experience Platform integrates data, analytics, and AI to enhance patient and employee experiences in healthcare settings.",
  "description": "Press Ganey's Human Experience Platform is a comprehensive solution designed to improve healthcare experiences by integrating data, analytics, and AI. It enables organizations to gather, analyze, visualize, and act on feedback from patients, caregivers, and employees, fostering a more connected and efficient healthcare environment. The platform offers tools for continuous listening, predictive analytics, and real-time action, aiming to enhance care quality and operational performance.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "health Data Analytics",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "patient Feedback",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Analytics",
    "Ai",
    "Feedback Management",
    "Healthcare Performance Improvement"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "healthcare organizations"
  ],
  "specialties": [
    "Patient Experience",
    "Employee Experience",
    "Healthcare Analytics",
    "Quality Improvement",
    "Safety",
    "Workforce Engagement",
    "Patient Safety",
    "Clinical Excellence",
    "Health Plan Performance",
    "Population Health",
    "Service Recovery",
    "Reputation Management",
    "Predictive Analytics",
    "Natural Language Processing",
    "Machine Learning",
    "Data Visualization",
    "Benchmarking",
    "Continuous Listening",
    "Digital Feedback",
    "Crowdsourcing"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Ireland",
    "Spain",
    "Italy",
    "Portugal",
    "Japan"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Irish English",
    "Spanish (Spain)",
    "Italian (Italy)",
    "Portuguese",
    "Japanese"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark"
  ],
  "company_founding": "1985",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Continuous listening",
    "Crowdsourcing",
    "Digital feedback",
    "Digital rounding",
    "CAHPS & regulatory surveys",
    "Healthcare big data analysis",
    "Machine learning & AI",
    "Predictive analytics",
    "Natural language processing",
    "Key drivers analysis",
    "Transparency",
    "Listings",
    "Effective reporting",
    "Data visualizations",
    "Interactive dashboards",
    "Industry benchmarks",
    "Reputation management",
    "Review publishing",
    "Service recovery",
    "NDNQI nursing quality metrics"
  ],
  "optional_modules": [
    "High reliability & PSO support",
    "Core measures"
  ],
  "integrations": [
    "Epic",
    "Oracle Cerner",
    "Athenahealth",
    "Salesforce",
    "Microsoft Dynamics",
    "Google",
    "Oracle",
    "Twilio",
    "Zapier",
    "Healthgrades",
    "WebMD",
    "Yelp",
    "Vizient",
    "Premier",
    "RateMDs",
    "Sharecare",
    "SIS"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 9001",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO) / SAML support",
    "Audit logging",
    "Multi-factor authentication (MFA)"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-based hosting (contact vendor for options)",
  "customers": [
    "Crystal G. Administrative Assistant, Mid-Market (51-1000 employees)"
  ],
  "user_reviews": [
    "This application is used for us to run reports and gauge the customer service we are providing."
  ],
  "ratings": [
    "5.0 out of 5 on G2 (as of August 31, 2021)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "1985",
  "integration_partners": [],
  "id": "SW2062",
  "slug": "human-experience-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/human-experience-platform.json"
  }
}