Home & Community Care

JSON twin: https://www.healthaidb.com/software/home-community-care.json

Company Name

OptumHealth

Product URL

https://www.optumhealth.com

Company URL

https://www.optumhealth.com

Categories

• clinical Care
• patient Facing
• administrative Operations
• diagnostic Support
• care Coordination
• population Health
• post-acute Care
• chronic Care Management
• home-based Care
• Clinical
• Administrative
• Diagnostic
• Population Health Management
• Chronic Disease Management
• Home Health Care
• Senior Care

Summary

OptumHealth's Home & Community Care offers comprehensive in-home and community-based healthcare services to support older adults in managing chronic conditions and aging in place.

Description

OptumHealth's Home & Community Care provides a range of services including in-home health assessments, chronic disease management, post-acute care transitions, and support for residents in assisted living and skilled nursing facilities. Their interdisciplinary care teams deliver personalized, whole-person care to enhance health outcomes and member satisfaction.

Api Available

yes

Certifications

• HITRUST Certified
• CMMI Development Level 5
• CMMI Services Level 5
• ISO 9001:2015 Quality Management System
• ISO/IEC 20000-1:2018 Service Management System
• ISO/IEC 27001:2022 Information Security Management System

Company Founding

2011

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• SOC 2

Customers

• OptumCare
• Optum Advisory Services
• Optum Interactive Platform
• Optum Provider Data Solutions
• Optum Serve
• Optum Financial HSA
• OptumRx
• UnitedHealthcare
• CareMe Health
• Therap Services
• Healthgrades Quality Solutions
• CareSmartz360
• Corsica Technologies
• On-Demand Homecare
• Health IT News
• Health IT Register
• Health IT Central
• Health IT Today
• Health IT Analytics
• Health IT Security

Data Residency

Data Standards

• FHIR (various versions / Argonaut resources)
• HL7 v2
• CDA / CCDA
• DICOM
• SMART on FHIR
• OAuth2 / OpenID Connect
• X12 (electronic claims)

Deployment Model

• SaaS
• cloud-hosted
• hybrid

Features

• Interoperability APIs (FHIR-based patient access and data query)
• Provider directory and scheduling APIs
• Clinical document retrieval/Clinical Document Collector
• Claims and billing data access
• Population health analytics and reporting
• Identity and access management / SSO support
• Clinical data normalization and mapping
• Text analytics / NLP for clinical data
• Consent and privacy management
• Security and audit logging
• Developer portal and API tooling
• Patient access and membership data services
• Care management workflows and care coordination

Id

SW2684

Integration Partners

• Optum Advisory Services
• Optum Interactive Platform
• Optum Provider Data Solutions
• Optum Serve
• Optum Financial HSA
• OptumRx
• UnitedHealthcare
• CareMe Health
• Therap Services
• Healthgrades Quality Solutions
• CareSmartz360
• Corsica Technologies
• On-Demand Homecare
• Health IT News
• Health IT Register
• Health IT Central
• Health IT Today
• Health IT Analytics
• Health IT Security

Integrations

• Epic
• Cerner / Oracle Cerner
• Allscripts
• MEDITECH
• athenahealth
• NextGen
• PACS / imaging systems
• HIEs (Health Information Exchanges)
• Laboratory systems (e.g., LabCorp, Quest) - common connector support
• Billing / practice management systems
• Change Healthcare (marketplace/integration relationship)

Languages Supported

• English
• Spanish
• Chinese
• Arabic
• French
• German
• Russian
• Korean
• Vietnamese
• Tagalog
• Italian
• Portuguese
• Polish
• Hindi
• Japanese
• Persian
• Turkish
• Thai
• Gujarati
• Punjabi

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• consumer

Optional Modules

• Advanced analytics / population health modules
• Document collector / clinical document exchange
• Text analytics / NLP add-on
• Custom integration services
• Provider network management

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) availability
• Consent management / patient access controls
• Data anonymization/de-identification tools

Product Code

SW2684

Product Name

Home & Community Care

Ratings

• 3.4/5 (G2)
• 3.9/5 (G2)
• 4.5/5 (CareMe Health)
• 4.6/5 (Therap Services)
• 3.3/5 (Optum Advisory Services)
• 3.8/5 (Healthgrades Quality Solutions)
• 4.4/5 (Corsica Technologies)

Regions Available

• United States

Related Urls

Release Year

2011

Security Features

• Encryption at rest and in transit (TLS)
• Role-based access control (RBAC)
• SSO / SAML / OAuth2 support
• Audit logging and monitoring
• Multi-factor authentication (MFA/2FA)

Specialties

• Geriatrics
• Chronic Disease Management
• Home Health Care
• Post-acute Care
• Care Coordination
• Population Health Management
• Palliative Care
• Rehabilitation
• Nursing
• Physical Therapy
• Occupational Therapy
• Speech Therapy
• Social Work
• Nutrition
• Pharmacy
• Mental Health
• Dementia Care
• Hospice Care
• Wound Care
• Podiatry

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• care coordinators
• health plan administrators
• post-acute care providers
• senior living facility staff
• family caregivers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Nothing. Any issue, project or task is so difficult with Optumcare because they outsource all of their workers overseas. This makes communicating very difficult. Only specific plans use on shore representatives, and that is if that company pays extra for that.
• NOTHING. There is nothing at all that I have come to find that I like with any optum product. Again support is very limited and anyone at any location has no clue as to what is going on and cannot advise anything to you when you are in need of help.
• Everything. I dislike the lack of communication amongst products. I wouldn't say I like the lack of communication for providers to seek help or even attempt to troubleshoot. You are forced to obtain their products. One section of the company never knows how to send you to the appropriate team for specifics, as everyone that you can get through can never help you. Again, this is all contributed to the language barrier for this company employing all overseas workers. Some of the appropriate departments you need to speak with do not have a way to communicate with them directly. All of this contributes to not having a good relationship with OptumCare. If you want to be contracted with United Healthcare then you are forced to get several Optum products and you have to sign up for each one.
• If you can avoid it then do but it is very difficult to avoid, especially if you want to be in network with United.
• Currently, I am not solving any issues with them. I do not have any direct benefits that I can provide as a review for OptumCare because I find that, other companies operate better than them. However, if you want to be involved with United Healthcare, then you are forced to get several different products with OptumCare.
• User friendly, easy to navigate through and efficient
• Layout, needs to be refreshed colors are boring
• The app is sometimes glitchy. It takes time to load.
• Optumcare is easy to use platform for a variety of benefits regarding healthcare. Particularly the HSA

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Home & Community Care",
  "company_name": "OptumHealth",
  "product_url": "https://www.optumhealth.com",
  "company_url": "https://www.optumhealth.com",
  "related_urls": [],
  "product_code": "SW2684",
  "summary": "OptumHealth's Home & Community Care offers comprehensive in-home and community-based healthcare services to support older adults in managing chronic conditions and aging in place.",
  "description": "OptumHealth's Home & Community Care provides a range of services including in-home health assessments, chronic disease management, post-acute care transitions, and support for residents in assisted living and skilled nursing facilities. Their interdisciplinary care teams deliver personalized, whole-person care to enhance health outcomes and member satisfaction.",
  "categories": [
    "clinical Care",
    "patient Facing",
    "administrative Operations",
    "diagnostic Support",
    "care Coordination",
    "population Health",
    "post-acute Care",
    "chronic Care Management",
    "home-based Care",
    "Clinical",
    "Patient-facing",
    "Administrative",
    "Diagnostic",
    "Care Coordination",
    "Population Health Management",
    "Post-acute Care",
    "Chronic Disease Management",
    "Home Health Care",
    "Senior Care"
  ],
  "market_segment": [
    "enterprise",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "care coordinators",
    "health plan administrators",
    "post-acute care providers",
    "senior living facility staff",
    "family caregivers"
  ],
  "specialties": [
    "Geriatrics",
    "Chronic Disease Management",
    "Home Health Care",
    "Post-acute Care",
    "Care Coordination",
    "Population Health Management",
    "Palliative Care",
    "Rehabilitation",
    "Nursing",
    "Physical Therapy",
    "Occupational Therapy",
    "Speech Therapy",
    "Social Work",
    "Nutrition",
    "Pharmacy",
    "Mental Health",
    "Dementia Care",
    "Hospice Care",
    "Wound Care",
    "Podiatry"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "Chinese",
    "Arabic",
    "French",
    "German",
    "Russian",
    "Korean",
    "Vietnamese",
    "Tagalog",
    "Italian",
    "Portuguese",
    "Polish",
    "Hindi",
    "Japanese",
    "Persian",
    "Turkish",
    "Thai",
    "Gujarati",
    "Punjabi"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2011",
  "deployment_model": [
    "SaaS",
    "cloud-hosted",
    "hybrid"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Interoperability APIs (FHIR-based patient access and data query)",
    "Provider directory and scheduling APIs",
    "Clinical document retrieval/Clinical Document Collector",
    "Claims and billing data access",
    "Population health analytics and reporting",
    "Identity and access management / SSO support",
    "Clinical data normalization and mapping",
    "Text analytics / NLP for clinical data",
    "Consent and privacy management",
    "Security and audit logging",
    "Developer portal and API tooling",
    "Patient access and membership data services",
    "Care management workflows and care coordination"
  ],
  "optional_modules": [
    "Advanced analytics / population health modules",
    "Document collector / clinical document exchange",
    "Text analytics / NLP add-on",
    "Custom integration services",
    "Provider network management"
  ],
  "integrations": [
    "Epic",
    "Cerner / Oracle Cerner",
    "Allscripts",
    "MEDITECH",
    "athenahealth",
    "NextGen",
    "PACS / imaging systems",
    "HIEs (Health Information Exchanges)",
    "Laboratory systems (e.g., LabCorp, Quest) - common connector support",
    "Billing / practice management systems",
    "Change Healthcare (marketplace/integration relationship)"
  ],
  "data_standards": [
    "FHIR (various versions / Argonaut resources)",
    "HL7 v2",
    "CDA / CCDA",
    "DICOM",
    "SMART on FHIR",
    "OAuth2 / OpenID Connect",
    "X12 (electronic claims)"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2"
  ],
  "certifications": [
    "HITRUST Certified",
    "CMMI Development Level 5",
    "CMMI Services Level 5",
    "ISO 9001:2015 Quality Management System",
    "ISO/IEC 20000-1:2018 Service Management System",
    "ISO/IEC 27001:2022 Information Security Management System"
  ],
  "security_features": [
    "Encryption at rest and in transit (TLS)",
    "Role-based access control (RBAC)",
    "SSO / SAML / OAuth2 support",
    "Audit logging and monitoring",
    "Multi-factor authentication (MFA/2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) availability",
    "Consent management / patient access controls",
    "Data anonymization/de-identification tools"
  ],
  "data_residency": "",
  "customers": [
    "OptumCare",
    "Optum Advisory Services",
    "Optum Interactive Platform",
    "Optum Provider Data Solutions",
    "Optum Serve",
    "Optum Financial HSA",
    "OptumRx",
    "UnitedHealthcare",
    "CareMe Health",
    "Therap Services",
    "Healthgrades Quality Solutions",
    "CareSmartz360",
    "Corsica Technologies",
    "On-Demand Homecare",
    "Health IT News",
    "Health IT Register",
    "Health IT Central",
    "Health IT Today",
    "Health IT Analytics",
    "Health IT Security"
  ],
  "user_reviews": [
    "Nothing. Any issue, project or task is so difficult with Optumcare because they outsource all of their workers overseas. This makes communicating very difficult. Only specific plans use on shore representatives, and that is if that company pays extra for that.",
    "NOTHING. There is nothing at all that I have come to find that I like with any optum product. Again support is very limited and anyone at any location has no clue as to what is going on and cannot advise anything to you when you are in need of help.",
    "Everything. I dislike the lack of communication amongst products. I wouldn't say I like the lack of communication for providers to seek help or even attempt to troubleshoot. You are forced to obtain their products. One section of the company never knows how to send you to the appropriate team for specifics, as everyone that you can get through can never help you. Again, this is all contributed to the language barrier for this company employing all overseas workers. Some of the appropriate departments you need to speak with do not have a way to communicate with them directly. All of this contributes to not having a good relationship with OptumCare. If you want to be contracted with United Healthcare then you are forced to get several Optum products and you have to sign up for each one.",
    "If you can avoid it then do but it is very difficult to avoid, especially if you want to be in network with United.",
    "Currently, I am not solving any issues with them. I do not have any direct benefits that I can provide as a review for OptumCare because I find that, other companies operate better than them. However, if you want to be involved with United Healthcare, then you are forced to get several different products with OptumCare.",
    "User friendly, easy to navigate through and efficient",
    "Layout, needs to be refreshed colors are boring",
    "The app is sometimes glitchy. It takes time to load.",
    "Optumcare is easy to use platform for a variety of benefits regarding healthcare. Particularly the HSA"
  ],
  "ratings": [
    "3.4/5 (G2)",
    "3.9/5 (G2)",
    "4.5/5 (CareMe Health)",
    "4.6/5 (Therap Services)",
    "3.3/5 (Optum Advisory Services)",
    "3.8/5 (Healthgrades Quality Solutions)",
    "4.4/5 (Corsica Technologies)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2011",
  "integration_partners": [
    "Optum Advisory Services",
    "Optum Interactive Platform",
    "Optum Provider Data Solutions",
    "Optum Serve",
    "Optum Financial HSA",
    "OptumRx",
    "UnitedHealthcare",
    "CareMe Health",
    "Therap Services",
    "Healthgrades Quality Solutions",
    "CareSmartz360",
    "Corsica Technologies",
    "On-Demand Homecare",
    "Health IT News",
    "Health IT Register",
    "Health IT Central",
    "Health IT Today",
    "Health IT Analytics",
    "Health IT Security"
  ],
  "id": "SW2684",
  "slug": "home-community-care",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/home-community-care.json"
  }
}