JSON twin: https://www.healthaidb.com/software/hellocare.json
Hellocare
hellocare is an integrated, AI-assisted virtual care delivery platform combining telehealth software, hardware (bedside devices/telemedicine carts) and AI for virtual nursing, patient observation and remote monitoring.
hellocare (by Solaborate) provides an end-to-end virtual care platform for hospitals, home care and primary care that includes AI-assisted virtual nursing/eSitter, continuous virtual patient observation, telehealth, remote patient monitoring (RPM), remote examination kits, telemedicine carts, alerting/communication/workflow tools, EHR integrations and edge AI for privacy, fall detection and activity monitoring.
unknown
2012
P0733
2025-09-07
proprietary (commercial)
Contact vendor for pricing and deployment options; vendor offers turnkey/hardware+software solutions (public pricing not published).
enterprise_quote
2012
ARMv8 device (6-core), 4GB RAM, 16GB eMMC (expandable), Ethernet 1Gb, Wi‑Fi 802.11ac, Bluetooth 5.0
product
1.0
{
"company_name": "Hellocare",
"company_url": "https://hellocare.ai/",
"company_offices": [
"United States"
],
"company_founding": "2012",
"product_url": "https://hellocare.ai/hello",
"categories": [
"virtual nursing",
"telehealth",
"virtual patient observation",
"remote patient monitoring",
"telemedicine carts",
"digital clinic",
"alerting and communications",
"artificial intelligence"
],
"market_segment": [
"enterprise",
"smb",
"consumer-facing"
],
"links": [
"https://hellocare.ai/",
"https://hellocare.ai/hello",
"https://hellocare.ai/help",
"https://hellocare.ai/privacy-policy",
"https://hellocare.ai/terms-of-use",
"https://elion.health/products/hellocare",
"https://www.capterra.com/p/204905/Hellocare-Connect/",
"https://www.trustradius.com/products/hellocare-connect/reviews",
"https://www.prnewswire.com/news-releases/hellocareai-enters-into-collaboration-with-mayo-clinic-for-ai-co-innovation-project-302476610.html"
],
"summary": "hellocare is an integrated, AI-assisted virtual care delivery platform combining telehealth software, hardware (bedside devices/telemedicine carts) and AI for virtual nursing, patient observation and remote monitoring.",
"description": "hellocare (by Solaborate) provides an end-to-end virtual care platform for hospitals, home care and primary care that includes AI-assisted virtual nursing/eSitter, continuous virtual patient observation, telehealth, remote patient monitoring (RPM), remote examination kits, telemedicine carts, alerting/communication/workflow tools, EHR integrations and edge AI for privacy, fall detection and activity monitoring.",
"target_users": [
"physicians",
"nurses",
"clinical staff/telehealth clinicians",
"hospital administrators",
"patients",
"care coordinators",
"IT/integration teams"
],
"specialties": [
"hospital medicine",
"virtual nursing/eSitter",
"telehealth/telemedicine",
"remote patient monitoring",
"critical care/ICU monitoring",
"primary care",
"home health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"multilingual interpreter support (via integrated language services)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and deployment options; vendor offers turnkey/hardware+software solutions (public pricing not published).",
"license": "proprietary (commercial)",
"deployment_model": [
"SaaS",
"appliance/device"
],
"os_platforms": [
"Web",
"Embedded Linux (device)"
],
"features": [
"Encrypted video & audio telehealth",
"Virtual patient observation / eSitter",
"Telehealth consultations",
"Remote patient monitoring (RPM) support",
"Remote examination kit support",
"Telemedicine cart compatibility",
"Alerting and clinical notifications",
"Communications and workflow management",
"AI: fall prevention and detection",
"Hardware privacy controls (mic/camera disconnect)",
"Built-in microphone array with beamforming and noise cancellation",
"Night vision / IR lights",
"Digital pan/tilt/zoom and electro-mechanical tilting",
"Real-time video encoding (up to 1080p30 H.264) and high-res decoding",
"Local HW encryption/decryption engine",
"Remote accessories support (USB/Bluetooth peripherals)"
],
"optional_modules": [
"HELLO Joystick",
"HELLO Button",
"3rd-party Bluetooth/USB accessory support",
"Telemedicine cart integration kit"
],
"integrations": [],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "ARMv8 device (6-core), 4GB RAM, 16GB eMMC (expandable), Ethernet 1Gb, Wi‑Fi 802.11ac, Bluetooth 5.0",
"compliance": [
"HIPAA",
"SOC (A-lign / SOC Non-CPA)",
"FDA",
"CE"
],
"certifications": [
"A-lign attestations",
"SOC (Non-CPA) badge",
"FDA (referenced)",
"CE mark"
],
"security_features": [
"Hardware encryption/decryption engine",
"Hardware microphone privacy switch",
"Built-in secure communications (end-to-end encrypted)",
"Network security: wired Ethernet and Wi‑Fi with standard protections"
],
"privacy_features": [],
"data_residency": "",
"customers": [
"AdventHealth",
"Reid Health",
"Mayo Clinic (collaboration/co-innovation)",
"Multiple US health systems (unnamed Epic customers)"
],
"user_reviews": [
"The Hellocare solution is easy to use, has great functionality and we have been very impressed with their technology.",
"The ease of access and bidirectional Epic integration have dramatically improved documentation, supported nurse wellbeing, and increased [efficiency].",
"Platform enabled system-wide virtual care capabilities across inpatient and emergency departments, improving patient experience and operational efficiency."
],
"ratings": [
"Apple App Store (Hellocare Téléconsultations): 5.0 (1 rating)",
"TrustRadius: no ratings / reviews available",
"Capterra: product page listed (site blocked when scraping) — no public overall score available"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"training & support (vendor-provided)"
],
"release_year": "2012",
"integration_partners": [
"Epic (MyChart Bedside TV, Epic integration)",
"Amazon Alexa (Alexa Built-In)",
"Connected medical devices / RPM device integrations",
"EHR integrations (bidirectional Epic noted)"
],
"id": "P0733",
"slug": "hellocare",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/hellocare.json"
}
}