JSON twin: https://www.healthaidb.com/software/helix.json
MedicalDirector
https://www.medicaldirector.com/products/helix
https://www.medicaldirector.com
Helix is a population-genomics company that provides end-to-end clinical and research genomics services — from CLIA/CAP sequencing (Exome+) and sample collection to EHR integration, digital consent, and clinico-genomic datasets for health systems, life sciences, and public health.
Helix offers an enterprise genomics platform that combines a CLIA/CAP next-generation sequencing lab (proprietary Exome+), data products (clinico-genomic datasets), implementation services (EHR‑agnostic integration, APIs, concierge teams), digital enrollment/consent, sample collection logistics, and clinical result delivery into EHRs to enable population‑scale screening, precision medicine programs, and research.
unknown
1992
Australia (Microsoft Azure data centres in Sydney and Melbourne)
P0731
2025-09-07
proprietary (commercial)
Contact vendor for program pricing, implementation fees, and per-sample or subscription arrangements; enterprise engagements and research datasets are quoted individually.
enterprise_quote
product
1.0
{
"company_name": "MedicalDirector",
"company_url": "https://www.medicaldirector.com",
"company_offices": [
"Australia",
"United Kingdom"
],
"company_founding": "1992",
"product_url": "https://www.medicaldirector.com/products/helix",
"categories": [
"clinical",
"practice management",
"patient-facing",
"telehealth",
"e-prescribing",
"revenue cycle / billing",
"population health"
],
"market_segment": [
"smb",
"enterprise"
],
"links": [
"https://www.medicaldirector.com/products/helix",
"https://knowledge.helix.medicaldirector.com/index.html",
"https://www.medicaldirector.com/marketplace",
"https://www.medicaldirector.com/support/product-updates/helix",
"https://www.telstrahealth.com/products/helix/",
"https://www.capterra.com.au/p/180706/Helix/",
"https://www.g2.com/products/helix-practice-manager-hpm/reviews",
"https://digitalhealth.gov.au/standards-and-guidance/electronic-prescribing-conformance-register",
"https://medicaldirector.statuspage.io/",
"https://www.medicaldirector.com/customer-stories"
],
"summary": "Helix is a population-genomics company that provides end-to-end clinical and research genomics services — from CLIA/CAP sequencing (Exome+) and sample collection to EHR integration, digital consent, and clinico-genomic datasets for health systems, life sciences, and public health.",
"description": "Helix offers an enterprise genomics platform that combines a CLIA/CAP next-generation sequencing lab (proprietary Exome+), data products (clinico-genomic datasets), implementation services (EHR‑agnostic integration, APIs, concierge teams), digital enrollment/consent, sample collection logistics, and clinical result delivery into EHRs to enable population‑scale screening, precision medicine programs, and research.",
"target_users": [
"health systems / hospital administrators",
"clinicians",
"genetic counselors",
"researchers (life sciences, translational)",
"public health agencies",
"payers",
"patients / participants"
],
"specialties": [
"clinical genetics",
"population genomics",
"hereditary cancer",
"hereditary cardiovascular",
"pharmacogenomics",
"infectious disease surveillance",
"precision medicine",
"population health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for program pricing, implementation fees, and per-sample or subscription arrangements; enterprise engagements and research datasets are quoted individually.",
"license": "proprietary (commercial)",
"deployment_model": [
"cloud",
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"cloud-based electronic medical record",
"practice management (appointments, scheduling)",
"telehealth integration",
"ePrescribing integration",
"real-time prescription monitoring integration",
"integrated billing and revenue cycle management",
"online appointment booking and SMS reminders (two-way)",
"patient records and timeline (full patient history)",
"recall and reminder system",
"letter writer with templates and secure messaging",
"clinical consult panel (notes, tasks, treatment plans)",
"reports and financial reporting",
"automatic software updates (fortnightly)",
"role/location-based reporting"
],
"optional_modules": [
"telehealth",
"ePrescribing",
"real-time prescription monitoring",
"marketplace partner integrations (third-party add-ons)"
],
"integrations": [
"AutoMed",
"eRx Script Exchange",
"Healthengine",
"HealthLink",
"HotDoc",
"Tyro Health",
"Australian Immunisation Register",
"AusDI (drug database)"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"Australian privacy standards",
"Australian Privacy Principles (APPs)"
],
"certifications": [],
"security_features": [
"encryption (data protected during migration and storage)",
"backups across two Azure data centres (Sydney and Melbourne)",
"secure login"
],
"privacy_features": [
"data stored in Australia (Sydney and Melbourne)",
"ability to request data extracts"
],
"data_residency": "Australia (Microsoft Azure data centres in Sydney and Melbourne)",
"customers": [
"Samy Medical Group",
"North Richmond Family Medical Practice",
"Bondi Doctors",
"Health Plus General Practice",
"Terralong Street Surgery",
"Scotts Head Medical Practice",
"Centrehealth Family Clinic",
"Dr Carol Head",
"Oaktree Family Medical Centre",
"George Smith Memorial Hall",
"We Care Medical Centre",
"Dr Aged Care",
"Oaktree Family Medical Centre",
"BonDi Junction 7 Day Medical Centre",
"Peninsula Cardiology Group",
"South Road Day & Night Surgery",
"Downs Rural Medical",
"Northern Peninsula Oral & Maxillofacial Surgery"
],
"user_reviews": [
"Worst product ever!!! We had Helix for three months and had nothing but problems. Trying to extract our files to transfer to another company ..."
],
"ratings": [
"Capterra: 1.0 (example review posted, 2019)"
],
"support_channels": [
"phone",
"live_chat",
"online_help/documentation",
"ticketing (log a support ticket)",
"status page",
"social_media"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "",
"integration_partners": [
"Tyro",
"HealthLink (SmartForms)",
"HotDoc",
"Consultmed",
"Telstra Health Smart Marketplace"
],
"id": "P0731",
"slug": "helix",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/helix.json"
}
}