HealthTap

JSON twin: https://www.healthaidb.com/software/healthtap.json

Company Name

HealthTap

Product URL

https://www.healthtap.com/telehealth/

Company URL

https://www.healthtap.com

Categories

• clinical Care
• patient Facing
• telehealth
• primary Care
• urgent Care
• chronic Care Management
• Clinical
• Virtual Primary Care
• Condition Management

Summary

HealthTap is a U.S.-based virtual primary care and telehealth platform offering video consultations, secure messaging, and ongoing healthcare relationships via mobile and web.

Description

HealthTap provides virtual primary care services, including video consultations, secure messaging, urgent care, and condition management, accessible through mobile and web platforms. Their network comprises over 90,000 U.S.-licensed, board-certified doctors across 147 specialties, offering personalized care tailored to individual health needs. HealthTap accepts most health insurance plans and offers affordable options for those without insurance, with memberships starting at $15 per month. The platform is HIPAA-compliant, ensuring secure handling of patient data. HealthTap has partnered with organizations like Eli Lilly to expand its services, including virtual diabetes management. Additionally, HealthTap offers Eval360, a comprehensive virtual medical evaluation service for health plans, aiming to improve health outcomes and reduce costs. The company was founded in 2010 and is headquartered in Sunnyvale, California.

Api Available

yes

Certifications

• Joint Commission accreditation for telehealth
• SOC 2 Type 2
• HIPAA Secure
• GDPR
• CCPA

Company Founding

2010

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2
• GDPR
• CCPA

Customers

• Carepatron
• Birdeye
• Whereby
• Weave
• Spruce Health
• Practice Better
• Pabau Practice Management
• Tebra (previously Kareo + PatientPop)
• ModMed
• TigerConnect Clinical Collaboration Platform

Data Residency

primarily US-hosted (cloud regions in US)

Data Standards

• FHIR
• HL7 v2
• OAuth2
• OpenID Connect
• WebRTC

Deployment Model

• SaaS
• cloud

Features

• secure video visits (WebRTC)
• audio visits
• asynchronous messaging/teleconsults
• virtual primary care workflows
• appointment scheduling and calendar
• provider search and matching
• clinical knowledgebase / AI triage (Dr. A.I.)
• clinical notes and encounter documentation
• prescription support / e-prescribing workflow
• referrals management
• reporting and analytics
• patient intake and symptom collection
• provider messaging and follow-up
• billing and claims workflow support
• population health / care management tools

Id

SW1477

Integration Partners

• Carepatron
• Birdeye
• Whereby
• Weave
• Spruce Health
• Practice Better
• Pabau Practice Management
• Tebra (previously Kareo + PatientPop)
• ModMed
• TigerConnect Clinical Collaboration Platform

Integrations

• Epic
• Cerner
• Commure
• Aeroflow
• billing systems
• scheduling systems
• referral management systems
• third‑party developer apps via HealthTap Cloud APIs

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• APIs/SDKs (HealthTap Cloud) for embedding telehealth
• advanced analytics / big‑data modules
• custom integration services (EHR/billing)
• turnkey clinician staffing / after‑hours coverage

Os Platforms

• Web
• iOS
• Android

Pricing Details

Memberships start at $15 per month, with video consultations priced at $59 per visit or insurance copay. Urgent care visits are available for $129 per visit or insurance copay. HealthTap accepts most health insurance plans and offers affordable options for those without insurance. HSA and FSA funds are accepted.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• patient consent workflows
• audit trail for access to PHI

Product Code

SW1477

Product Name

HealthTap

Ratings

• 5.0 out of 5 - G2
• 4.5 out of 5 - Carepatron
• 4.7 out of 5 - Birdeye
• 4.6 out of 5 - Whereby
• 4.6 out of 5 - Weave
• 4.7 out of 5 - Spruce Health
• 4.8 out of 5 - Practice Better
• 4.7 out of 5 - Pabau Practice Management
• 4.1 out of 5 - Tebra (previously Kareo + PatientPop)
• 4.5 out of 5 - ModMed

Regions Available

• United States

Related Urls

• https://elion.health/products/healthtap

Release Year

2010

Security Features

• data encryption in transit and at rest
• role-based access control (RBAC)
• SSO/SAML/OAuth support
• audit logging
• multi-factor authentication (2FA)

Specialties

• Primary Care
• Urgent Care
• Diabetes Management
• Chronic Condition Management
• Preventive Care
• Mental Health
• Pediatrics
• Dermatology
• Cardiology
• Endocrinology
• Gastroenterology
• Neurology
• Orthopedics
• Pulmonology
• Rheumatology
• Urology
• Obstetrics And Gynecology
• Ophthalmology
• Otolaryngology
• Psychiatry

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• patients
• health plans
• employers
• health systems

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• "Great health app!" - Verified User in Health, Wellness and Fitness, Mid-Market (51-1000 employees), 8/27/2019
• "I like best that the patients are very satisfied with HealthTap. Sometimes they are anxious because they can’t see us every week but with HealthTap they can always contact us." - Verified User in Health, Wellness and Fitness, Mid-Market (51-1000 employees), 8/27/2019
• "Their plans are quite pricy, but that is to be expected." - Verified User in Health, Wellness and Fitness, Mid-Market (51-1000 employees), 8/27/2019

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "HealthTap",
  "company_name": "HealthTap",
  "product_url": "https://www.healthtap.com/telehealth/",
  "company_url": "https://www.healthtap.com",
  "related_urls": [
    "https://elion.health/products/healthtap"
  ],
  "product_code": "SW1477",
  "summary": "HealthTap is a U.S.-based virtual primary care and telehealth platform offering video consultations, secure messaging, and ongoing healthcare relationships via mobile and web.",
  "description": "HealthTap provides virtual primary care services, including video consultations, secure messaging, urgent care, and condition management, accessible through mobile and web platforms. Their network comprises over 90,000 U.S.-licensed, board-certified doctors across 147 specialties, offering personalized care tailored to individual health needs. HealthTap accepts most health insurance plans and offers affordable options for those without insurance, with memberships starting at $15 per month. The platform is HIPAA-compliant, ensuring secure handling of patient data. HealthTap has partnered with organizations like Eli Lilly to expand its services, including virtual diabetes management. Additionally, HealthTap offers Eval360, a comprehensive virtual medical evaluation service for health plans, aiming to improve health outcomes and reduce costs. The company was founded in 2010 and is headquartered in Sunnyvale, California.",
  "categories": [
    "clinical Care",
    "patient Facing",
    "telehealth",
    "primary Care",
    "urgent Care",
    "chronic Care Management",
    "Clinical",
    "Patient-facing",
    "Telehealth",
    "Virtual Primary Care",
    "Urgent Care",
    "Condition Management"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "patients",
    "health plans",
    "employers",
    "health systems"
  ],
  "specialties": [
    "Primary Care",
    "Urgent Care",
    "Diabetes Management",
    "Chronic Condition Management",
    "Preventive Care",
    "Mental Health",
    "Pediatrics",
    "Dermatology",
    "Cardiology",
    "Endocrinology",
    "Gastroenterology",
    "Neurology",
    "Orthopedics",
    "Pulmonology",
    "Rheumatology",
    "Urology",
    "Obstetrics And Gynecology",
    "Ophthalmology",
    "Otolaryngology",
    "Psychiatry"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Memberships start at $15 per month, with video consultations priced at $59 per visit or insurance copay. Urgent care visits are available for $129 per visit or insurance copay. HealthTap accepts most health insurance plans and offers affordable options for those without insurance. HSA and FSA funds are accepted.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2010",
  "deployment_model": [
    "SaaS",
    "cloud"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "secure video visits (WebRTC)",
    "audio visits",
    "asynchronous messaging/teleconsults",
    "virtual primary care workflows",
    "appointment scheduling and calendar",
    "provider search and matching",
    "clinical knowledgebase / AI triage (Dr. A.I.)",
    "clinical notes and encounter documentation",
    "prescription support / e-prescribing workflow",
    "referrals management",
    "reporting and analytics",
    "patient intake and symptom collection",
    "provider messaging and follow-up",
    "billing and claims workflow support",
    "population health / care management tools"
  ],
  "optional_modules": [
    "APIs/SDKs (HealthTap Cloud) for embedding telehealth",
    "advanced analytics / big‑data modules",
    "custom integration services (EHR/billing)",
    "turnkey clinician staffing / after‑hours coverage"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Commure",
    "Aeroflow",
    "billing systems",
    "scheduling systems",
    "referral management systems",
    "third‑party developer apps via HealthTap Cloud APIs"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "OAuth2",
    "OpenID Connect",
    "WebRTC"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "GDPR",
    "CCPA"
  ],
  "certifications": [
    "Joint Commission accreditation for telehealth",
    "SOC 2 Type 2",
    "HIPAA Secure",
    "GDPR",
    "CCPA"
  ],
  "security_features": [
    "data encryption in transit and at rest",
    "role-based access control (RBAC)",
    "SSO/SAML/OAuth support",
    "audit logging",
    "multi-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "patient consent workflows",
    "audit trail for access to PHI"
  ],
  "data_residency": "primarily US-hosted (cloud regions in US)",
  "customers": [
    "Carepatron",
    "Birdeye",
    "Whereby",
    "Weave",
    "Spruce Health",
    "Practice Better",
    "Pabau Practice Management",
    "Tebra (previously Kareo + PatientPop)",
    "ModMed",
    "TigerConnect Clinical Collaboration Platform"
  ],
  "user_reviews": [
    "\"Great health app!\" - Verified User in Health, Wellness and Fitness, Mid-Market (51-1000 employees), 8/27/2019",
    "\"I like best that the patients are very satisfied with HealthTap. Sometimes they are anxious because they can’t see us every week but with HealthTap they can always contact us.\" - Verified User in Health, Wellness and Fitness, Mid-Market (51-1000 employees), 8/27/2019",
    "\"Their plans are quite pricy, but that is to be expected.\" - Verified User in Health, Wellness and Fitness, Mid-Market (51-1000 employees), 8/27/2019"
  ],
  "ratings": [
    "5.0 out of 5 - G2",
    "4.5 out of 5 - Carepatron",
    "4.7 out of 5 - Birdeye",
    "4.6 out of 5 - Whereby",
    "4.6 out of 5 - Weave",
    "4.7 out of 5 - Spruce Health",
    "4.8 out of 5 - Practice Better",
    "4.7 out of 5 - Pabau Practice Management",
    "4.1 out of 5 - Tebra (previously Kareo + PatientPop)",
    "4.5 out of 5 - ModMed"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2010",
  "integration_partners": [
    "Carepatron",
    "Birdeye",
    "Whereby",
    "Weave",
    "Spruce Health",
    "Practice Better",
    "Pabau Practice Management",
    "Tebra (previously Kareo + PatientPop)",
    "ModMed",
    "TigerConnect Clinical Collaboration Platform"
  ],
  "id": "SW1477",
  "slug": "healthtap",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/healthtap.json"
  }
}