HealthFAX

JSON twin: https://www.healthaidb.com/software/healthfax.json

Company Name

OptraHEALTH

Product URL

https://www.optrahealth.com

Company URL

https://www.optrahealth.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• revenue Cycle
• patient Engagement
• ai Clinical Documentation Integrity
• data Integration
• compliance Management
• clinical Workflow Optimization
• Clinical
• Administrative
• Diagnostic
• Revenue Cycle Management
• Ai-powered Automation
• Healthcare Integration
• Compliance
• Operational Efficiency

Summary

HealthFAX™ is an AI-driven platform by OptraHEALTH that automates patient engagement and revenue cycle management to enhance healthcare efficiency and patient satisfaction.

Description

HealthFAX™ leverages advanced AI technologies, including Natural Language Processing (NLP) and Machine Learning, to automate tasks such as patient intake, eligibility verification, prior authorizations, cost estimations, and medical coding. It integrates seamlessly with existing healthcare systems, providing real-time insights and reducing administrative burdens. The platform is designed to improve operational efficiency, ensure compliance with regulations like the No Surprises Act, and enhance patient experiences through transparent communication and timely care coordination.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC Health IT (2015 Edition)
• ISO 27001
• ISO 27018
• SOC 2 Type II
• HITRUST
• GDPR
• HIPAA
• CSA Gold

Company Founding

2015

Company Offices

• United States
• India

Compliance

• HIPAA
• GDPR
• ISO 27001
• ISO 27018
• CSA Gold
• SOC 2 Type II
• HITRUST
• ONC Health IT (2015 Edition)

Customers

• Silna Health
• Cognizant
• Henry Schein One
• Ensora Health
• Inovalon
• Greenway Health
• Altera Digital Health
• CADRE Health
• CareCentrix
• Datavant
• Ciox Health
• CiverMed
• eFax
• Verisys
• Inovalon Claims Management Pro
• Ensora Mental Health
• eClinicalWorks
• AdvancedMD
• TriZetto Facets
• TriZetto QNXT

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM

Deployment Model

• SaaS

Features

• Real-time eligibility verification
• Automated prior authorizations
• AI-driven medical coding
• Cost estimation compliant with No Surprises Act
• Automated patient registration and data intake
• Conversational AI for patient engagement
• Automated documentation generation
• Payor policy reviews
• Test ordering based on clinical profiles
• Automated follow-ups
• Provider portal for patient records access
• Integration with EMR and practice management software

Id

SW1466

Integration Partners

• eClinicalWorks
• AdvancedMD
• TriZetto Facets
• TriZetto QNXT
• Silna Health
• Cognizant
• Henry Schein One
• Ensora Health
• Inovalon
• Greenway Health
• Altera Digital Health
• CADRE Health
• CareCentrix
• Datavant
• Ciox Health
• CiverMed
• eFax
• Verisys
• Inovalon Claims Management Pro
• Ensora Mental Health

Integrations

• EMR systems
• Practice management software
• Clinical labs
• Insurance providers

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• New Zealand English
• Japanese
• Korean

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Clinical intelligence
• Predictive analytics
• Performance visualization

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1466

Product Name

HealthFAX

Ratings

• Silna Health: 4.7 out of 5 on G2
• Cognizant's TriZetto Facets: 4.3 out of 5 on G2
• Henry Schein One's MicroMD PM: 4.2 out of 5 on G2
• Ensora Health: 4.5 out of 5 on G2
• Inovalon's ONE Platform: 4.5 out of 5 on G2
• Greenway Health's Patient Portal: 2.7 out of 5 on G2
• Altera Digital Health's Allscripts CareInMotion™: 3.7 out of 5 on G2
• CADRE Health: 0 ratings on G2
• CareCentrix: 0 ratings on G2
• Datavant's Ciox Health: 0 ratings on G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• India
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• New Zealand
• Japan
• South Korea

Related Urls

• https://elion.health/products/healthfax
• https://rcm.healthfax.ai
• https://genefax.ai

Release Year

2015

Security Features

• Encryption at rest (AES-256)
• Encryption in transit (TLS 1.3)
• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
• Audit logging
• Data retention (7 years)

Specialties

• Radiology
• Cardiology
• Oncology
• Orthopedics
• Pediatrics
• Neurology
• Dermatology
• Psychiatry
• Obstetrics
• Gynecology
• Urology
• Gastroenterology
• Pulmonology
• Endocrinology
• Rheumatology
• Infectious Diseases
• Hematology
• Allergy And Immunology
• Emergency Medicine
• Anesthesiology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Silna Health's AI-powered claims management system has significantly reduced our administrative workload, allowing us to focus more on patient care.
• Cognizant's TriZetto Facets has streamlined our revenue cycle management, improving efficiency and accuracy in claims processing.
• Henry Schein One's MicroMD PM offers a user-friendly interface that simplifies practice management tasks, enhancing overall productivity.
• Ensora Health's platform provides comprehensive therapy notes and secure patient communication, facilitating better care coordination.
• Inovalon's ONE Platform delivers data-driven insights that have improved our clinical outcomes and operational efficiency.
• Greenway Health's Patient Portal enhances patient engagement through easy access to health information and appointment scheduling.
• Altera Digital Health's Allscripts CareInMotion™ has improved our population health management by integrating care coordination and patient engagement tools.
• CADRE Health's enrollment specialists have streamlined our patient intake process, reducing wait times and improving satisfaction.
• CareCentrix's home health services have provided our patients with timely and appropriate care in the comfort of their homes.
• Datavant's Ciox Health has efficiently managed our medical records, ensuring secure and compliant handling of patient data.
• CiverMed's solutions have optimized our clinical workflows, leading to better patient outcomes and staff satisfaction.
• eFax's cloud fax service has modernized our communication, ensuring secure and HIPAA-compliant document transmission.
• Verisys' credentialing tools have expedited our provider onboarding process, ensuring compliance and reducing administrative burden.
• Inovalon Claims Management Pro has enhanced our claims processing capabilities, leading to faster reimbursements and improved cash flow.
• Ensora Mental Health's platform offers robust features for managing mental health practices, including customizable therapy notes and billing.
• eClinicalWorks' EHR system has improved our clinical documentation and patient care coordination through its comprehensive features.
• AdvancedMD's practice management software has streamlined our scheduling and billing processes, increasing operational efficiency.
• TriZetto Facets' modular system has integrated our consumer, care, claims, and revenue management, supporting our business goals.
• TriZetto QNXT has provided a comprehensive solution for our healthcare claims management, enhancing data automation and security.
• Silna Health's solution has reduced the time to care by automating prior authorizations and benefit checks.
• Cognizant's TriZetto Facets has improved our claims data automation, leading to faster processing and fewer errors.
• Henry Schein One's MicroMD PM has facilitated seamless transitions during practice management, minimizing disruptions.
• Ensora Health's platform has improved patient engagement through secure communication channels and easy access to health information.
• Inovalon's ONE Platform has provided actionable insights that have improved our clinical outcomes and operational efficiency.
• Greenway Health's Patient Portal has enhanced patient satisfaction by providing easy access to health information and appointment scheduling.
• Altera Digital Health's Allscripts CareInMotion™ has improved our care coordination and patient engagement, leading to better health outcomes.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "HealthFAX",
  "company_name": "OptraHEALTH",
  "product_url": "https://www.optrahealth.com",
  "company_url": "https://www.optrahealth.com",
  "related_urls": [
    "https://elion.health/products/healthfax",
    "https://rcm.healthfax.ai",
    "https://genefax.ai"
  ],
  "product_code": "SW1466",
  "summary": "HealthFAX™ is an AI-driven platform by OptraHEALTH that automates patient engagement and revenue cycle management to enhance healthcare efficiency and patient satisfaction.",
  "description": "HealthFAX™ leverages advanced AI technologies, including Natural Language Processing (NLP) and Machine Learning, to automate tasks such as patient intake, eligibility verification, prior authorizations, cost estimations, and medical coding. It integrates seamlessly with existing healthcare systems, providing real-time insights and reducing administrative burdens. The platform is designed to improve operational efficiency, ensure compliance with regulations like the No Surprises Act, and enhance patient experiences through transparent communication and timely care coordination.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "revenue Cycle",
    "patient Engagement",
    "ai Clinical Documentation Integrity",
    "administrative Operations",
    "data Integration",
    "compliance Management",
    "clinical Workflow Optimization",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Revenue Cycle Management",
    "Patient Engagement",
    "Ai-powered Automation",
    "Healthcare Integration",
    "Compliance",
    "Operational Efficiency"
  ],
  "market_segment": [
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    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Radiology",
    "Cardiology",
    "Oncology",
    "Orthopedics",
    "Pediatrics",
    "Neurology",
    "Dermatology",
    "Psychiatry",
    "Obstetrics",
    "Gynecology",
    "Urology",
    "Gastroenterology",
    "Pulmonology",
    "Endocrinology",
    "Rheumatology",
    "Infectious Diseases",
    "Hematology",
    "Allergy And Immunology",
    "Emergency Medicine",
    "Anesthesiology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "India",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Japan",
    "South Korea"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Japanese",
    "Korean"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "India"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Real-time eligibility verification",
    "Automated prior authorizations",
    "AI-driven medical coding",
    "Cost estimation compliant with No Surprises Act",
    "Automated patient registration and data intake",
    "Conversational AI for patient engagement",
    "Automated documentation generation",
    "Payor policy reviews",
    "Test ordering based on clinical profiles",
    "Automated follow-ups",
    "Provider portal for patient records access",
    "Integration with EMR and practice management software"
  ],
  "optional_modules": [
    "Clinical intelligence",
    "Predictive analytics",
    "Performance visualization"
  ],
  "integrations": [
    "EMR systems",
    "Practice management software",
    "Clinical labs",
    "Insurance providers"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "ISO 27001",
    "ISO 27018",
    "CSA Gold",
    "SOC 2 Type II",
    "HITRUST",
    "ONC Health IT (2015 Edition)"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC Health IT (2015 Edition)",
    "ISO 27001",
    "ISO 27018",
    "SOC 2 Type II",
    "HITRUST",
    "GDPR",
    "HIPAA",
    "CSA Gold"
  ],
  "security_features": [
    "Encryption at rest (AES-256)",
    "Encryption in transit (TLS 1.3)",
    "Role-based access control (RBAC)",
    "Multi-factor authentication (MFA)",
    "Audit logging",
    "Data retention (7 years)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Silna Health",
    "Cognizant",
    "Henry Schein One",
    "Ensora Health",
    "Inovalon",
    "Greenway Health",
    "Altera Digital Health",
    "CADRE Health",
    "CareCentrix",
    "Datavant",
    "Ciox Health",
    "CiverMed",
    "eFax",
    "Verisys",
    "Inovalon Claims Management Pro",
    "Ensora Mental Health",
    "eClinicalWorks",
    "AdvancedMD",
    "TriZetto Facets",
    "TriZetto QNXT"
  ],
  "user_reviews": [
    "Silna Health's AI-powered claims management system has significantly reduced our administrative workload, allowing us to focus more on patient care.",
    "Cognizant's TriZetto Facets has streamlined our revenue cycle management, improving efficiency and accuracy in claims processing.",
    "Henry Schein One's MicroMD PM offers a user-friendly interface that simplifies practice management tasks, enhancing overall productivity.",
    "Ensora Health's platform provides comprehensive therapy notes and secure patient communication, facilitating better care coordination.",
    "Inovalon's ONE Platform delivers data-driven insights that have improved our clinical outcomes and operational efficiency.",
    "Greenway Health's Patient Portal enhances patient engagement through easy access to health information and appointment scheduling.",
    "Altera Digital Health's Allscripts CareInMotion™ has improved our population health management by integrating care coordination and patient engagement tools.",
    "CADRE Health's enrollment specialists have streamlined our patient intake process, reducing wait times and improving satisfaction.",
    "CareCentrix's home health services have provided our patients with timely and appropriate care in the comfort of their homes.",
    "Datavant's Ciox Health has efficiently managed our medical records, ensuring secure and compliant handling of patient data.",
    "CiverMed's solutions have optimized our clinical workflows, leading to better patient outcomes and staff satisfaction.",
    "eFax's cloud fax service has modernized our communication, ensuring secure and HIPAA-compliant document transmission.",
    "Verisys' credentialing tools have expedited our provider onboarding process, ensuring compliance and reducing administrative burden.",
    "Inovalon Claims Management Pro has enhanced our claims processing capabilities, leading to faster reimbursements and improved cash flow.",
    "Ensora Mental Health's platform offers robust features for managing mental health practices, including customizable therapy notes and billing.",
    "eClinicalWorks' EHR system has improved our clinical documentation and patient care coordination through its comprehensive features.",
    "AdvancedMD's practice management software has streamlined our scheduling and billing processes, increasing operational efficiency.",
    "TriZetto Facets' modular system has integrated our consumer, care, claims, and revenue management, supporting our business goals.",
    "TriZetto QNXT has provided a comprehensive solution for our healthcare claims management, enhancing data automation and security.",
    "Silna Health's solution has reduced the time to care by automating prior authorizations and benefit checks.",
    "Cognizant's TriZetto Facets has improved our claims data automation, leading to faster processing and fewer errors.",
    "Henry Schein One's MicroMD PM has facilitated seamless transitions during practice management, minimizing disruptions.",
    "Ensora Health's platform has improved patient engagement through secure communication channels and easy access to health information.",
    "Inovalon's ONE Platform has provided actionable insights that have improved our clinical outcomes and operational efficiency.",
    "Greenway Health's Patient Portal has enhanced patient satisfaction by providing easy access to health information and appointment scheduling.",
    "Altera Digital Health's Allscripts CareInMotion™ has improved our care coordination and patient engagement, leading to better health outcomes."
  ],
  "ratings": [
    "Silna Health: 4.7 out of 5 on G2",
    "Cognizant's TriZetto Facets: 4.3 out of 5 on G2",
    "Henry Schein One's MicroMD PM: 4.2 out of 5 on G2",
    "Ensora Health: 4.5 out of 5 on G2",
    "Inovalon's ONE Platform: 4.5 out of 5 on G2",
    "Greenway Health's Patient Portal: 2.7 out of 5 on G2",
    "Altera Digital Health's Allscripts CareInMotion™: 3.7 out of 5 on G2",
    "CADRE Health: 0 ratings on G2",
    "CareCentrix: 0 ratings on G2",
    "Datavant's Ciox Health: 0 ratings on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "eClinicalWorks",
    "AdvancedMD",
    "TriZetto Facets",
    "TriZetto QNXT",
    "Silna Health",
    "Cognizant",
    "Henry Schein One",
    "Ensora Health",
    "Inovalon",
    "Greenway Health",
    "Altera Digital Health",
    "CADRE Health",
    "CareCentrix",
    "Datavant",
    "Ciox Health",
    "CiverMed",
    "eFax",
    "Verisys",
    "Inovalon Claims Management Pro",
    "Ensora Mental Health"
  ],
  "id": "SW1466",
  "slug": "healthfax",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/healthfax.json"
  }
}