JSON twin: https://www.healthaidb.com/software/healthfax.json
OptraHEALTH
HealthFAX is an AI-driven conversational patient engagement and workflow automation platform by OptraHEALTH that supports intake, triage, patient communications, and revenue-cycle automation.
HealthFAX is a cloud-delivered healthcare AI platform that uses NLP, a healthcare-specific Q&A knowledge base, and predictive analytics to automate patient registration, eligibility and cost estimation, risk assessment, document generation (e.g., prior authorization), automated follow-ups, report explanation, and payer policy review. It is marketed to labs, providers, and RCM teams and integrates into clinical and administrative workflows to reduce manual effort and improve patient experience.
yes
2014
P0709
2025-09-07
commercial, proprietary
Contact vendor for pricing and trial/POC information.
enterprise_quote
product
1.0
{
"company_name": "OptraHEALTH",
"company_url": "https://optrahealth.com",
"company_offices": [
"United States",
"India"
],
"company_founding": "2014",
"product_url": "https://optrahealth.com",
"categories": [
"patient engagement",
"revenue cycle automation",
"clinical intelligence",
"patient-facing",
"administrative",
"predictive analytics",
"genomics support"
],
"market_segment": [
"enterprise",
"healthcare providers",
"payors",
"labs"
],
"links": [
"https://optrahealth.com",
"https://optrahealth.com/patient-engagement.html",
"https://optrahealth.com/rcm.html",
"https://optrahealth.com/about.html",
"https://optrahealth.com/contact.html",
"https://elion.health/products/healthfax",
"https://appsource.microsoft.com/en-us/product/web-apps/optrahealth.genefax-pro",
"https://www.prnewswire.com/il/news-releases/optrahealth-and-beilinson-hospital-clalit-health-israel-announce-genefax-pilot-for-genetic-counseling-824708122.html",
"https://www.pharmiweb.com/press-release/2023-05-25/bumrungrad-hospital-to-provide-enhanced-clinical-services-with-optrahealths-healthfax",
"https://optrahealth.com/news.html"
],
"summary": "HealthFAX is an AI-driven conversational patient engagement and workflow automation platform by OptraHEALTH that supports intake, triage, patient communications, and revenue-cycle automation.",
"description": "HealthFAX is a cloud-delivered healthcare AI platform that uses NLP, a healthcare-specific Q&A knowledge base, and predictive analytics to automate patient registration, eligibility and cost estimation, risk assessment, document generation (e.g., prior authorization), automated follow-ups, report explanation, and payer policy review. It is marketed to labs, providers, and RCM teams and integrates into clinical and administrative workflows to reduce manual effort and improve patient experience.",
"target_users": [
"clinicians",
"administrative staff",
"revenue cycle teams",
"laboratory staff",
"patients",
"care coordinators"
],
"specialties": [
"patient engagement",
"revenue cycle management",
"laboratory services",
"prior authorization",
"clinical intake/triage",
"genetics reporting"
],
"regions_available": [
"United States",
"India",
"International / global"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and trial/POC information.",
"license": "commercial, proprietary",
"deployment_model": [
"cloud SaaS",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Conversational AI virtual agents for patient engagement",
"Real-time eligibility and benefits verification",
"Automated prior authorization submission and tracking",
"AI-powered medical coding (ICD-10/CPT/HCPCS) and validation",
"Cost estimation and No Surprises Act compliance",
"Knowledge extraction and document parsing",
"Proprietary knowledge graph generation",
"Deep annotation and data transformation",
"Predictive analytics and performance visualization",
"Automated workflows and hyper-automation",
"Real-time payer connectivity",
"Clinical intelligence engine",
"Patient intake, triage and consent automation",
"Integration hub for EHR/RCM/other systems",
"Automated appeals and audit support"
],
"optional_modules": [
"GeneFAX (genetics-focused knowledge module)",
"Dedicated RCM services (hybrid automated + expert team)",
"Cost estimation / NSA compliance module",
"Prior authorization automation module",
"Medical coding automation module"
],
"integrations": [
"EHR/EMR systems (generic integration)",
"RCM platforms / billing systems",
"Major payers / payer networks (real-time connectivity)",
"Claims and eligibility systems",
"WhatsApp and conversational channels",
"Third-party applications via secure API"
],
"data_standards": [
"ICD-10",
"CPT",
"HCPCS"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"No Surprises Act (NSA) compliance capabilities"
],
"certifications": [],
"security_features": [
"HIPAA-compliant security design",
"Secure API access",
"Encryption (in transit and at rest)",
"Audit logging"
],
"privacy_features": [],
"data_residency": "",
"customers": [
"Bionano Laboratories"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"consulting",
"request_demo"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"consulting"
],
"release_year": "",
"integration_partners": [
"Bionano Laboratories"
],
"id": "P0709",
"slug": "healthfax",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/healthfax.json"
}
}