Healthcare Experience Platform

JSON twin: https://www.healthaidb.com/software/healthcare-experience-platform.json

Company Name

Innovaccer

Product URL

https://innovaccer.com/products/healthcare-experience-platform

Company URL

https://innovaccer.com

Categories

• patient Facing
• administrative Operations
• clinical Care
• diagnostic Support
• operational Management
• financial Management
• health Data Analytics
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• communication
• patient Engagement
• Administrative
• Clinical
• Diagnostic
• Operational
• Financial
• Analytics
• Ai
• Communications
• Engagement

Summary

Innovaccer's Healthcare Experience Platform (HXP) is an AI-powered solution designed to enhance patient engagement and drive revenue growth by delivering personalized, data-driven healthcare experiences.

Description

The Healthcare Experience Platform (HXP) by Innovaccer integrates comprehensive healthcare data, omnichannel communications, and robust analytics with AI to provide a modern, data-driven consumer experience. Key features include a Consumer Data Platform (CDP) that unifies clinical, demographic, financial, and engagement data; an Outreach solution with over 80 pre-built patient journeys for AI-powered multi-channel campaigns; an AI-powered Contact Center that improves patient access and operational efficiency; Market Intelligence capabilities for identifying growth opportunities and optimizing referral patterns; and AI-based machine learning Propensity Models to target patients likely to consume specific care types or services, enhancing conversion rates and ROI. These capabilities collectively aim to deliver personalized, connected, and convenient healthcare experiences across the consumer journey, enabling healthcare organizations to grow market share, improve outcomes, and attract more patients from their communities.

Api Available

yes

Certifications

• HITRUST CSF
• SOC 2 Type 2
• ISO 27001:2022

Company Founding

2014

Company Offices

• United States
• India
• United Kingdom
• Germany
• France
• Australia
• Singapore
• Japan
• Canada
• Netherlands

Compliance

• HIPAA
• HITRUST
• SOC 2
• ISO 27001
• StateRAMP
• FedRAMP

Customers

• Nifah C. (Care Coordinator, Hospital & Health Care)

Data Residency

Global data centers with local compliance and sovereignty requirements

Data Standards

• FHIR
• HL7 v2
• USCDI
• SNOMED
• ICD-10

Deployment Model

• SaaS
• cloud

Features

• FHIR-enabled Data Activation Platform
• Comprehensive data management capabilities
• Pre-built data connectors for claims, EMRs, HIEs, and labs
• Data quality rules and unified data modules
• Advanced security features including HITRUST and SOC2 compliance
• Continuous quality monitoring with real-time performance dashboards
• Automated targeting and workflow tools for outreach coordinators
• Point-of-care insights for providers
• Comprehensive analytics for tracking progress against benchmarks and goals
• Automated chart chase and abstraction workflows
• Performance dashboards
• Complete audit support
• Automated prior-authorization preparation and tracking
• Referral management and specialist matching
• Care gap identification and closure workflows
• HCC/risk coding identification and provider documentation workflow
• Appointment booking, reminders, and rescheduling
• Clinical documentation updates to patient record
• Analytics-driven patient prioritization and chase lists
• Multilingual natural language interactions

Id

SW1549

Integration Partners

• Cerner
• Epic
• Meditech Expanse
• Altera Digital Health - EHR

Integrations

• Epic
• Cerner
• 200+ EHRs (bi-directional integrations)
• Payer systems / insurance eligibility
• CRM systems
• Scheduling systems
• XO Health
• Zynx Health
• P3 Health Partners
• Amazon Web Services (AWS)

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Belgian Dutch
• Swiss German
• Austrian German
• New Zealand English
• Singapore English
• Japanese

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Quality Management
• Care Gap Closure
• Risk/HCC Coding
• Patient Outreach
• Consent Management

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Privacy policy and data handling controls

Product Code

SW1549

Product Name

Healthcare Experience Platform

Ratings

• 5.0 (1) - Capterra

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• India
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• New Zealand
• Singapore
• Japan

Related Urls

• https://elion.health/products/innovaccer-cured

Release Year

2017

Security Features

• Encryption (in transit & at rest)
• Role-based access control (RBAC)
• SSO/SAML
• Audit logging
• Multi-factor authentication (2FA)

Specialties

• General Healthcare
• Patient Engagement
• Healthcare Marketing
• Contact Center Operations
• Market Intelligence
• Data Analytics
• Ai In Healthcare
• Healthcare Communications
• Patient Acquisition
• Patient Retention
• Care Coordination
• Healthcare Crm
• Healthcare Data Integration
• Healthcare Outreach
• Healthcare Personalization
• Healthcare Revenue Growth
• Healthcare Operational Efficiency
• Healthcare Experience Management
• Healthcare Data Unification
• Healthcare Ai Applications

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

AWS, Azure

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• healthcare organizations
• care teams
• marketing teams
• contact center agents
• strategy leaders
• finance leaders

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• From helping providers understand their dashboard to the care management tool, it makes things run smooth and ease.
• I’ve used Innovaccer for about 4 years now. I have admin access so resetting passwords and setting up user accounts is very simple.
• There are times when Innovaccer may not allow us to log in, but it never lasts the whole day.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Healthcare Experience Platform",
  "company_name": "Innovaccer",
  "product_url": "https://innovaccer.com/products/healthcare-experience-platform",
  "company_url": "https://innovaccer.com",
  "related_urls": [
    "https://elion.health/products/innovaccer-cured"
  ],
  "product_code": "SW1549",
  "summary": "Innovaccer's Healthcare Experience Platform (HXP) is an AI-powered solution designed to enhance patient engagement and drive revenue growth by delivering personalized, data-driven healthcare experiences.",
  "description": "The Healthcare Experience Platform (HXP) by Innovaccer integrates comprehensive healthcare data, omnichannel communications, and robust analytics with AI to provide a modern, data-driven consumer experience. Key features include a Consumer Data Platform (CDP) that unifies clinical, demographic, financial, and engagement data; an Outreach solution with over 80 pre-built patient journeys for AI-powered multi-channel campaigns; an AI-powered Contact Center that improves patient access and operational efficiency; Market Intelligence capabilities for identifying growth opportunities and optimizing referral patterns; and AI-based machine learning Propensity Models to target patients likely to consume specific care types or services, enhancing conversion rates and ROI. These capabilities collectively aim to deliver personalized, connected, and convenient healthcare experiences across the consumer journey, enabling healthcare organizations to grow market share, improve outcomes, and attract more patients from their communities.",
  "categories": [
    "patient Facing",
    "administrative Operations",
    "clinical Care",
    "diagnostic Support",
    "operational Management",
    "financial Management",
    "health Data Analytics",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "communication",
    "patient Engagement",
    "Patient-facing",
    "Administrative",
    "Clinical",
    "Diagnostic",
    "Operational",
    "Financial",
    "Analytics",
    "Ai",
    "Communications",
    "Engagement"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "healthcare organizations",
    "care teams",
    "marketing teams",
    "contact center agents",
    "strategy leaders",
    "finance leaders"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Engagement",
    "Healthcare Marketing",
    "Contact Center Operations",
    "Market Intelligence",
    "Data Analytics",
    "Ai In Healthcare",
    "Healthcare Communications",
    "Patient Acquisition",
    "Patient Retention",
    "Care Coordination",
    "Healthcare Crm",
    "Healthcare Data Integration",
    "Healthcare Outreach",
    "Healthcare Personalization",
    "Healthcare Revenue Growth",
    "Healthcare Operational Efficiency",
    "Healthcare Experience Management",
    "Healthcare Data Unification",
    "Healthcare Ai Applications"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "India",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Singapore",
    "Japan"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Singapore English",
    "Japanese"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "India",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "Singapore",
    "Japan",
    "Canada",
    "Netherlands"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS",
    "cloud"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "FHIR-enabled Data Activation Platform",
    "Comprehensive data management capabilities",
    "Pre-built data connectors for claims, EMRs, HIEs, and labs",
    "Data quality rules and unified data modules",
    "Advanced security features including HITRUST and SOC2 compliance",
    "Continuous quality monitoring with real-time performance dashboards",
    "Automated targeting and workflow tools for outreach coordinators",
    "Point-of-care insights for providers",
    "Comprehensive analytics for tracking progress against benchmarks and goals",
    "Automated chart chase and abstraction workflows",
    "Performance dashboards",
    "Complete audit support",
    "Automated prior-authorization preparation and tracking",
    "Referral management and specialist matching",
    "Care gap identification and closure workflows",
    "HCC/risk coding identification and provider documentation workflow",
    "Appointment booking, reminders, and rescheduling",
    "Clinical documentation updates to patient record",
    "Analytics-driven patient prioritization and chase lists",
    "Multilingual natural language interactions"
  ],
  "optional_modules": [
    "Quality Management",
    "Care Gap Closure",
    "Risk/HCC Coding",
    "Patient Outreach",
    "Consent Management"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "200+ EHRs (bi-directional integrations)",
    "Payer systems / insurance eligibility",
    "CRM systems",
    "Scheduling systems",
    "XO Health",
    "Zynx Health",
    "P3 Health Partners",
    "Amazon Web Services (AWS)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "USCDI",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "AWS, Azure",
  "compliance": [
    "HIPAA",
    "HITRUST",
    "SOC 2",
    "ISO 27001",
    "StateRAMP",
    "FedRAMP"
  ],
  "certifications": [
    "HITRUST CSF",
    "SOC 2 Type 2",
    "ISO 27001:2022"
  ],
  "security_features": [
    "Encryption (in transit & at rest)",
    "Role-based access control (RBAC)",
    "SSO/SAML",
    "Audit logging",
    "Multi-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Privacy policy and data handling controls"
  ],
  "data_residency": "Global data centers with local compliance and sovereignty requirements",
  "customers": [
    "Nifah C. (Care Coordinator, Hospital & Health Care)"
  ],
  "user_reviews": [
    "From helping providers understand their dashboard to the care management tool, it makes things run smooth and ease.",
    "I’ve used Innovaccer for about 4 years now. I have admin access so resetting passwords and setting up user accounts is very simple.",
    "There are times when Innovaccer may not allow us to log in, but it never lasts the whole day."
  ],
  "ratings": [
    "5.0 (1) - Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Cerner",
    "Epic",
    "Meditech Expanse",
    "Altera Digital Health - EHR"
  ],
  "id": "SW1549",
  "slug": "healthcare-experience-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/healthcare-experience-platform.json"
  }
}