JSON twin: https://www.healthaidb.com/software/healow-genie.json
eClinicalWorks
https://www.eclinicalworks.com/
healow Genie is an AI-powered contact-center and virtual medical receptionist that provides 24/7 automated patient engagement, appointment management, billing help, and intelligent call routing for healthcare practices.
healow Genie (by eClinicalWorks/healow) is a cloud-based AI contact center platform that uses natural-language processing and machine learning to answer patient questions via voice, text, and chat, manage appointments, triage and escalate to human agents, run conversational outreach campaigns, predict no-shows, and integrate with EHRs and telephony systems while maintaining HIPAA-aligned security controls.
unknown
1999
Hosted on Microsoft Azure data centers; region/hosting per Azure options
P0687
2025-09-07
commercial proprietary
Pricing starts at $249 per seat per month; contact vendor for full tiering, enterprise quotes, and deployment details.
subscription
2024
SaaS hosted on Microsoft Azure; no on-prem requirements listed
product
1.0
{
"company_name": "eClinicalWorks",
"company_url": "https://www.eclinicalworks.com/",
"company_offices": [
"United States",
"India",
"United Kingdom",
"United Arab Emirates"
],
"company_founding": "1999",
"product_url": "https://genie.healow.com/",
"categories": [
"patient-facing",
"administrative",
"patient engagement",
"call center / contact center",
"AI / conversational AI",
"scheduling"
],
"market_segment": [
"smb",
"enterprise"
],
"links": [
"https://genie.healow.com/",
"https://www.eclinicalworks.com/healow-genie-ai-powered-contact-center-solution/",
"https://www.eclinicalworks.com/about-us/",
"https://genie.healow.com/about-us/",
"https://www.g2.com/products/healow-genie/reviews",
"https://www.capterra.com/p/10027242/healow-Genie/",
"https://elion.health/products/healow",
"https://genie.healow.com/customer-success-stories/advancedhealth/",
"https://www.microsoft.com/en/customers/story/23912-healow-azure-ai-foundry"
],
"summary": "healow Genie is an AI-powered contact-center and virtual medical receptionist that provides 24/7 automated patient engagement, appointment management, billing help, and intelligent call routing for healthcare practices.",
"description": "healow Genie (by eClinicalWorks/healow) is a cloud-based AI contact center platform that uses natural-language processing and machine learning to answer patient questions via voice, text, and chat, manage appointments, triage and escalate to human agents, run conversational outreach campaigns, predict no-shows, and integrate with EHRs and telephony systems while maintaining HIPAA-aligned security controls.",
"target_users": [
"clinicians",
"front-desk staff",
"practice administrators",
"call center agents",
"patients",
"revenue cycle teams"
],
"specialties": [
"primary care",
"behavioral health",
"cardiology",
"pulmonology",
"neurology",
"specialty outpatient clinics"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "subscription",
"pricing_details": "Pricing starts at $249 per seat per month; contact vendor for full tiering, enterprise quotes, and deployment details.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Telephony/voice",
"SMS/chat"
],
"features": [
"24/7/365 AI-powered contact center/medical receptionist",
"AI Agent for voice, text, chat and chatbot interactions",
"Appointment management (scheduling, confirmations, cancellations)",
"Automated after-hours routing to on-call providers",
"Conversational Smart Campaigns (outbound two-way campaigns)",
"No-show prediction and intervention calls",
"Payment/billing support (pay bills)",
"Medication refill requests",
"Referral requests and management",
"Call routing and escalation to human agents",
"Natural language understanding / instant answers to patient questions",
"Call transcripts and conversation summaries",
"Bilingual support",
"Integration with practice EHR for patient-specific responses",
"Analytics / call data mining to classify call types"
],
"optional_modules": [
"AI Agent (self-service mode)",
"Intelligent Assistant (rules-based escalation + human agents)",
"Automated After-Hours Service",
"Conversational Smart Campaigns",
"No-Show Prediction"
],
"integrations": [
"eClinicalWorks EHR",
"Telephony systems (PBX/VoIP providers / call centers)",
"Practice EHRs (other leading EHRs - coming soon / per-customer integrations)"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "SaaS hosted on Microsoft Azure; no on-prem requirements listed",
"compliance": [
"HIPAA",
"SOC 1 Type II",
"SOC 2 Type II",
"SOC 3",
"HITRUST (Microsoft Azure data centers)"
],
"certifications": [
"SOC1 Type II (service audited)",
"SOC2 Type II (service audited)",
"SOC3",
"HITRUST CSF (Microsoft Azure data centers)"
],
"security_features": [
"Data isolation within customer's secure cloud",
"Encryption in transit and at rest (cloud service)",
"Access controls / role-based access",
"Audit logging / service operation controls (SOC audited)",
"Escalation to human agents for complex requests"
],
"privacy_features": [
"Patient data remains in provider's secure data cloud (data isolation)",
"Third-party SOC audit of cloud services"
],
"data_residency": "Hosted on Microsoft Azure data centers; region/hosting per Azure options",
"customers": [
"United Digestive",
"First Choice Neurology",
"AdvancedHEALTH",
"America's Family Doctors",
"Alevea Mental Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2024",
"integration_partners": [
"eClinicalWorks",
"Microsoft Azure (Azure OpenAI)",
"PazNetworks",
"Elevate Health Technologies"
],
"id": "P0687",
"slug": "healow-genie",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/healow-genie.json"
}
}