healow Genie

JSON twin: https://www.healthaidb.com/software/healow-genie.json

Company Name

healow

Product URL

https://genie.healow.com

Company URL

https://www.healow.com

Categories

• administrative Operations
• patient Facing
• clinical Support
• clinical Workflow Optimization
• Administrative
• Operational Efficiency

Summary

healow Genie is an AI-powered contact center solution designed to enhance patient engagement, improve satisfaction, and reduce operational costs for healthcare practices.

Description

healow Genie offers a comprehensive suite of features, including an AI medical receptionist, intelligent assistant, automated after-hours service, conversational smart campaigns, and no-show prediction, all aimed at streamlining patient communication and support.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2014

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• ISO 27001
• HITRUST CSF

Customers

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI Agent for patient inquiries
• Intelligent Assistant with escalation to human agents
• Automated After-Hours Service connecting to on-call providers
• Conversational Smart Campaigns for patient engagement
• No-Show Prediction to improve appointment attendance

Id

SW1443

Integration Partners

Integrations

• eClinicalWorks EHR
• Various telephony systems

Languages Supported

• English
• Spanish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Multilingual support
• Appointment reminders
• Call transcripts and summaries

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1443

Product Name

healow Genie

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/healow-genie

Release Year

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Practice
• Gastroenterology
• Neurology
• Pulmonology
• Cardiology
• Orthopedics
• Pediatrics
• Dermatology
• Obstetrics
• Gynecology
• Urology
• Psychiatry
• Endocrinology
• Rheumatology
• Infectious Disease
• Hematology
• Oncology
• Ophthalmology
• Otolaryngology
• Anesthesiology

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "healow Genie",
  "company_name": "healow",
  "product_url": "https://genie.healow.com",
  "company_url": "https://www.healow.com",
  "related_urls": [
    "https://elion.health/products/healow-genie"
  ],
  "product_code": "SW1443",
  "summary": "healow Genie is an AI-powered contact center solution designed to enhance patient engagement, improve satisfaction, and reduce operational costs for healthcare practices.",
  "description": "healow Genie offers a comprehensive suite of features, including an AI medical receptionist, intelligent assistant, automated after-hours service, conversational smart campaigns, and no-show prediction, all aimed at streamlining patient communication and support.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Support",
    "clinical Workflow Optimization",
    "Administrative",
    "Patient-facing",
    "Clinical Support",
    "Operational Efficiency"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "General Practice",
    "Gastroenterology",
    "Neurology",
    "Pulmonology",
    "Cardiology",
    "Orthopedics",
    "Pediatrics",
    "Dermatology",
    "Obstetrics",
    "Gynecology",
    "Urology",
    "Psychiatry",
    "Endocrinology",
    "Rheumatology",
    "Infectious Disease",
    "Hematology",
    "Oncology",
    "Ophthalmology",
    "Otolaryngology",
    "Anesthesiology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI Agent for patient inquiries",
    "Intelligent Assistant with escalation to human agents",
    "Automated After-Hours Service connecting to on-call providers",
    "Conversational Smart Campaigns for patient engagement",
    "No-Show Prediction to improve appointment attendance"
  ],
  "optional_modules": [
    "Multilingual support",
    "Appointment reminders",
    "Call transcripts and summaries"
  ],
  "integrations": [
    "eClinicalWorks EHR",
    "Various telephony systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001",
    "HITRUST CSF"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW1443",
  "slug": "healow-genie",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/healow-genie.json"
  }
}