JSON twin: https://www.healthaidb.com/software/healow.json
eClinicalWorks
https://www.eclinicalworks.com/
healow is a patient engagement and telehealth platform from eClinicalWorks that provides patient-facing apps, appointment booking, secure messaging, and remote monitoring integrated with EHR workflows.
healow offers mobile and web patient portals, telehealth (TeleVisits), appointment scheduling, secure messaging, patient questionnaires/forms, remote patient monitoring, patient vitals tracking, automated reminders, and practice-facing dashboards that integrate with eClinicalWorks EHR and other practice systems to improve engagement and clinical workflows.
yes
1999
P0686
2025-09-07
proprietary commercial
Patient-facing healow apps and basic patient portal access are free for patients; practice/practice-system pricing and modules (TeleVisits, RPM, healow Insights, Genie) are available by contact/vendor quote. Contact vendor for tiers and trials.
enterprise_quote
product
1.0
{
"company_name": "eClinicalWorks",
"company_url": "https://www.eclinicalworks.com/",
"company_offices": [
"United States",
"India",
"United Kingdom",
"United Arab Emirates"
],
"company_founding": "1999",
"product_url": "https://www.healow.com/",
"categories": [
"patient-facing",
"patient engagement",
"telehealth",
"clinical",
"administrative",
"patient portal",
"scheduling"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"links": [
"https://www.healow.com/",
"https://plus.healow.com/",
"https://aware.healow.com/",
"https://www.eclinicalworks.com/products-services/patient-engagement/",
"https://www.eclinicalworks.com/products-services/televisits/",
"https://healowhelp.com/",
"https://play.google.com/store/apps/details?id=com.ecw.healow",
"https://apps.apple.com/app/id427619857",
"https://www.eclinicalworks.com/about-us/",
"https://healow.com/apps/jsp/webview/policy.jsp"
],
"summary": "healow is a patient engagement and telehealth platform from eClinicalWorks that provides patient-facing apps, appointment booking, secure messaging, and remote monitoring integrated with EHR workflows.",
"description": "healow offers mobile and web patient portals, telehealth (TeleVisits), appointment scheduling, secure messaging, patient questionnaires/forms, remote patient monitoring, patient vitals tracking, automated reminders, and practice-facing dashboards that integrate with eClinicalWorks EHR and other practice systems to improve engagement and clinical workflows.",
"target_users": [
"patients",
"clinicians",
"medical office administrators",
"practice managers",
"nurses",
"payers"
],
"specialties": [
"primary care",
"pediatrics",
"family medicine",
"internal medicine",
"OB/GYN",
"cardiology",
"endocrinology"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Patient-facing healow apps and basic patient portal access are free for patients; practice/practice-system pricing and modules (TeleVisits, RPM, healow Insights, Genie) are available by contact/vendor quote. Contact vendor for tiers and trials.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Patient portal / access to personal health record",
"Online appointment scheduling (healow Open Access)",
"Telehealth video/audio visits (healow TeleVisits)",
"Contactless mobile/online check-in (healow Check‑in)",
"Online bill pay (healow Pay)",
"Remote patient monitoring (healow RPM)",
"Secure messaging between patient and provider",
"Multi‑account linking (view multiple patient portals)",
"Appointment reminders and notifications",
"Patient health trackers (BP, glucose, pregnancy kicks, journals)",
"Practice-facing admin/queue management (staff on behalf of provider)",
"Analytics/insights (healow Insights)"
],
"optional_modules": [
"healow Pay",
"healow Open Access",
"healow TeleVisits",
"healow Check‑in",
"healow Remote Patient Monitoring",
"healow Insights"
],
"integrations": [
"eClinicalWorks (ECW) EHR / healow FHIR endpoints",
"Practice websites (booking/embed)",
"Payment processors (for online payments)",
"Remote monitoring devices / consumer health trackers"
],
"data_standards": [
"FHIR (FHIR APIs / eCW FHIR endpoints)",
"HL7 v2",
"C-CDA / CCD",
"SMART on FHIR"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [
"ONC-certified EHR ecosystem (via eClinicalWorks platform)"
],
"security_features": [
"Data encryption in transit and at rest",
"Role-based access control (RBAC)",
"SSO/SAML support",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient consent controls / messaging opt-in",
"Data minimization practices"
],
"data_residency": "",
"customers": [
"First Choice Neurology",
"Vibrant Health",
"Eviva Medical Center"
],
"user_reviews": [
"Every time I select my provider to send the message, the app jumps to acting like I'm trying to login from scratch, booting me back to the first screen — endless loop renders the app useless.",
"It won't let me make an appointment with a certain doctor… it said she doesn't exist and only shows 1 doctor. It freezes and sometimes the screen goes black.",
"Logging in and account management is difficult and cumbersome. Often logins are not recognized even though credentials are correct; scheduling is also difficult and navigation is not intuitive."
],
"ratings": [
"4.6 — Google Play (187K reviews)"
],
"support_channels": [
"email",
"phone",
"website",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"demo_request"
],
"release_year": "",
"integration_partners": [
"eClinicalWorks"
],
"id": "P0686",
"slug": "healow",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/healow.json"
}
}