HappyOrNot

JSON twin: https://www.healthaidb.com/software/happyornot.json

Company Name

HappyOrNot

Product URL

https://www.happy-or-not.com/en/

Company URL

https://www.happy-or-not.com

Categories

• patient Experience & Engagement
• patient Feedback
• health Data Analytics
• healthcare Platform
• Customer Experience
• Feedback Management
• Analytics
• Healthcare
• Patient Satisfaction

Summary

HappyOrNot offers a real-time customer feedback platform that enables businesses to collect, analyze, and act on customer sentiments instantly, enhancing satisfaction and operational efficiency.

Description

HappyOrNot provides a suite of feedback solutions, including Smiley Touch™, Smiley Digital™, and Smiley Terminal™, designed to capture immediate customer reactions across various touchpoints. These tools deliver actionable insights through user-friendly interfaces and AI-powered analytics, assisting organizations in improving customer experience and driving growth.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 13485
• ISO 9001

Company Founding

2009

Company Offices

• Finland
• United States
• United Kingdom
• Germany
• France
• Spain
• Italy
• Australia
• Japan
• Singapore

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• University Caterer
• Blossom Review
• Caroline W.
• Jan A.
• Katie S.

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Customer feedback collection
• Real-time analytics
• Reporting dashboards
• Customizable surveys
• Automated alerts
• Data visualization
• Multilingual support
• Mobile app support
• API access
• Zapier integration
• Single sign-on (SSO)
• Data export options
• User role management
• Customizable branding
• Feedback categorization
• Automated reporting
• Data segmentation
• Benchmarking
• Customizable widgets

Id

SW1432

Integration Partners

• Alchemer Feedback Platform
• AskNicely
• Birdeye
• Qualtrics Customer Experience
• Lattice
• Reputation
• SurveySparrow
• Resonate CX
• Vantage Circle
• Deel
• Nectar
• Bonusly

Integrations

• Zapier
• Microsoft Azure AD
• Google
• Okta
• AWS SSO

Languages Supported

• English
• German
• Finnish
• Spanish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Advanced analytics
• Custom integrations
• Dedicated support
• Consulting services
• Training programs
• API 2.0 access
• Advanced reporting
• Data warehousing
• Custom survey templates
• Priority support

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA)
• Data anonymization
• Data minimization
• User data access and modification rights
• Data deletion upon request
• Opt-out options for promotional communications
• Data export options
• Data retention policies
• Secure data storage
• Compliance with data protection regulations

Product Code

SW1432

Product Name

HappyOrNot

Ratings

• 3.7/5 (G2)
• 5.0/5 (Capterra)

Regions Available

• global

Related Urls

• https://elion.health/products/happyornot

Release Year

2009

Security Features

• Encryption at rest
• Encryption in transit
• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
• Audit logs
• Data retention policies
• Single sign-on (SSO)
• Secure Socket Layer (SSL) technology
• Dynamic data and encoded session identifications
• Firewall protection

Specialties

• Healthcare
• Patient Satisfaction
• Feedback Management
• Analytics

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved.
• Minutes to set up and start gathering feedback. Ability to tailor questions for employees.
• I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "HappyOrNot",
  "company_name": "HappyOrNot",
  "product_url": "https://www.happy-or-not.com/en/",
  "company_url": "https://www.happy-or-not.com",
  "related_urls": [
    "https://elion.health/products/happyornot"
  ],
  "product_code": "SW1432",
  "summary": "HappyOrNot offers a real-time customer feedback platform that enables businesses to collect, analyze, and act on customer sentiments instantly, enhancing satisfaction and operational efficiency.",
  "description": "HappyOrNot provides a suite of feedback solutions, including Smiley Touch™, Smiley Digital™, and Smiley Terminal™, designed to capture immediate customer reactions across various touchpoints. These tools deliver actionable insights through user-friendly interfaces and AI-powered analytics, assisting organizations in improving customer experience and driving growth.",
  "categories": [
    "patient Experience & Engagement",
    "patient Feedback",
    "health Data Analytics",
    "healthcare Platform",
    "Customer Experience",
    "Feedback Management",
    "Analytics",
    "Healthcare",
    "Patient Satisfaction"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Healthcare",
    "Patient Satisfaction",
    "Feedback Management",
    "Analytics"
  ],
  "regions_available": [
    "global"
  ],
  "languages_supported": [
    "English",
    "German",
    "Finnish",
    "Spanish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "Finland",
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Spain",
    "Italy",
    "Australia",
    "Japan",
    "Singapore"
  ],
  "company_founding": "2009",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Customer feedback collection",
    "Real-time analytics",
    "Reporting dashboards",
    "Customizable surveys",
    "Automated alerts",
    "Data visualization",
    "Multilingual support",
    "Mobile app support",
    "API access",
    "Zapier integration",
    "Single sign-on (SSO)",
    "Data export options",
    "User role management",
    "Customizable branding",
    "Feedback categorization",
    "Automated reporting",
    "Data segmentation",
    "Benchmarking",
    "Customizable widgets"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Custom integrations",
    "Dedicated support",
    "Consulting services",
    "Training programs",
    "API 2.0 access",
    "Advanced reporting",
    "Data warehousing",
    "Custom survey templates",
    "Priority support"
  ],
  "integrations": [
    "Zapier",
    "Microsoft Azure AD",
    "Google",
    "Okta",
    "AWS SSO"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 13485",
    "ISO 9001"
  ],
  "security_features": [
    "Encryption at rest",
    "Encryption in transit",
    "Role-based access control (RBAC)",
    "Multi-factor authentication (MFA)",
    "Audit logs",
    "Data retention policies",
    "Single sign-on (SSO)",
    "Secure Socket Layer (SSL) technology",
    "Dynamic data and encoded session identifications",
    "Firewall protection"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Data anonymization",
    "Data minimization",
    "User data access and modification rights",
    "Data deletion upon request",
    "Opt-out options for promotional communications",
    "Data export options",
    "Data retention policies",
    "Secure data storage",
    "Compliance with data protection regulations"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "University Caterer",
    "Blossom Review",
    "Caroline W.",
    "Jan A.",
    "Katie S."
  ],
  "user_reviews": [
    "We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved.",
    "Minutes to set up and start gathering feedback. Ability to tailor questions for employees.",
    "I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed."
  ],
  "ratings": [
    "3.7/5 (G2)",
    "5.0/5 (Capterra)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2009",
  "integration_partners": [
    "Alchemer Feedback Platform",
    "AskNicely",
    "Birdeye",
    "Qualtrics Customer Experience",
    "Lattice",
    "Reputation",
    "SurveySparrow",
    "Resonate CX",
    "Vantage Circle",
    "Deel",
    "Nectar",
    "Bonusly"
  ],
  "id": "SW1432",
  "slug": "happyornot",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/happyornot.json"
  }
}