JSON twin: https://www.healthaidb.com/software/gridspace.json
Gridspace
https://www.gridspace.com/products/grace
Gridspace provides HITRUST-certified conversational AI (voice agents and speech analytics) for healthcare contact centers to automate patient outreach, triage, scheduling and call analytics.
Gridspace offers a voice-AI platform (Grace for voice agents and Sift for conversation analytics) that transcribes and analyzes streaming conversational audio, automates inbound/outbound patient workflows (appointments, eligibility, payments, surveys, triage), and integrates with back-office systems. The platform emphasizes production readiness, HITRUST/HIPAA compliance, real-time insights, and deployment at scale for healthcare organizations and service providers.
yes
2012
P0672
2025-09-07
commercial proprietary
Gridspace Grace: Essential $90/mo (10 hrs), Growth $250/mo (30 hrs), Professional $840/mo (100 hrs), Enterprise custom pricing; Gridspace Sift: Advanced Analytics $1/hour of calls, Question Answering $1/100 answers, Secure Storage $0.0015 GB/day. Free trial available; contact vendor for enterprise/custom plans.
subscription
Cloud-hosted SaaS; no on-prem requirements listed
product
1.0
{
"company_name": "Gridspace",
"company_url": "https://www.gridspace.com/",
"company_offices": [
"United States"
],
"company_founding": "2012",
"product_url": "https://www.gridspace.com/products/grace",
"categories": [
"patient-facing",
"clinical",
"administrative",
"contact center",
"voice AI",
"virtual agent"
],
"market_segment": [
"enterprise",
"smb",
"healthcare providers"
],
"links": [
"https://www.gridspace.com/",
"https://www.gridspace.com/products/grace",
"https://www.gridspace.com/verticals/healthcare",
"https://docs.gridspace.com/",
"https://www.gridspace.com/voiceinference/hitrustcertified",
"https://www.gridspace.com/pricing",
"https://www.gridspace.com/about",
"https://www.g2.com/products/gridspace-contact-center-ai/reviews",
"https://www.linkedin.com/company/gridspace-inc"
],
"summary": "Gridspace provides HITRUST-certified conversational AI (voice agents and speech analytics) for healthcare contact centers to automate patient outreach, triage, scheduling and call analytics.",
"description": "Gridspace offers a voice-AI platform (Grace for voice agents and Sift for conversation analytics) that transcribes and analyzes streaming conversational audio, automates inbound/outbound patient workflows (appointments, eligibility, payments, surveys, triage), and integrates with back-office systems. The platform emphasizes production readiness, HITRUST/HIPAA compliance, real-time insights, and deployment at scale for healthcare organizations and service providers.",
"target_users": [
"contact center agents",
"clinical staff (nurses, triage)",
"administrators",
"patient engagement teams",
"IT/AI teams",
"service providers / call centers",
"clinical research organizations (CROs)",
"patients"
],
"specialties": [
"patient engagement",
"appointment scheduling",
"inbound triage",
"eligibility & benefits verification",
"payments & billing",
"surveys & questionnaires",
"clinical trial recruitment",
"contact center analytics"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Gridspace Grace: Essential $90/mo (10 hrs), Growth $250/mo (30 hrs), Professional $840/mo (100 hrs), Enterprise custom pricing; Gridspace Sift: Advanced Analytics $1/hour of calls, Question Answering $1/100 answers, Secure Storage $0.0015 GB/day. Free trial available; contact vendor for enterprise/custom plans.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web (browser)"
],
"features": [
"Controllable task-oriented voice agents",
"High-concurrency inbound/outbound calls",
"Voice agent authoring and orchestration",
"Natural language speech recognition / near-human transcription",
"Automated call summaries",
"Real-time streaming conversation search and analytics",
"Voice agent emotional intelligence / emotion detection",
"Caller authentication flows",
"Voice simulators for testing",
"Model interpretability and error detection",
"Data redaction and privacy controls",
"Operational insights and reporting",
"Serverless voice agent deployment",
"Agent evaluation/judging tools"
],
"optional_modules": [
"Gridspace Sift (real-time stream processing & analytics)",
"HITRUST-certified speech models",
"Voice simulators",
"Voice agent judges",
"Voice LLM networking"
],
"integrations": [
"Google Sheets (CRM/example integrations shown)",
"Contact center platforms (PBX/SIP/connectors via APIs/webhooks)",
"CRMs (generic via API/webhook integrations)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "Cloud-hosted SaaS; no on-prem requirements listed",
"compliance": [
"HITRUST i1",
"PCI DSS v4",
"SOC 2 Type II",
"HIPAA (BAA support)",
"GDPR",
"HITECH"
],
"certifications": [
"HITRUST i1"
],
"security_features": [
"Encryption (in transit and at rest)",
"SSO / SAML",
"Role-based access controls (permissions)",
"Audit logs",
"Data redaction"
],
"privacy_features": [
"HIPAA BAA available",
"GDPR controls",
"Data redaction/anonymization"
],
"data_residency": "",
"customers": [
"Memorial Hermann Hospital",
"New York Blood Bank",
"Kansas City Airport"
],
"user_reviews": [
"Tools to manage Grace and the monophone processes need to advance. Production stability and monitoring post code release for Grace campaigns.",
"Seamless integration capabilities and excellent customer support.",
"The voice agent's task completion rate is >90% when used for post-discharge patient engagement."
],
"ratings": [
"ITQlick: 3.2/5"
],
"support_channels": [
"email",
"documentation",
"community (Discord)",
"contact sales (web form)",
"support portal (API/support)"
],
"training_options": [
"documentation",
"video guides",
"community forum (Discord)",
"webinars (video demos)",
"self-serve API/get-started guides"
],
"release_year": "",
"integration_partners": [],
"id": "P0672",
"slug": "gridspace",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/gridspace.json"
}
}